Though certainly not the highlight of my trip, this was a fun experience that I'd recommend if you've got a few days in Amsterdam. However, if you only have a short amount of time and are trying to decide on the "one thing you should do in Amsterdam", I wouldn't necessarily recommend it be this (unless you happen to REALLY love the Heineken brand I suppose). That said, I found it entertaining. If you do decide to go, make sure you buy tickets in advance online (they aren't issued for a specific date/time, so you'll have some flexibility). I did, and I walked right into the brewery, past a line that was halfway down the block waiting for tickets. Definitely worth it and doesn't cost you anything extra.
The Heineken "Experience" is a very fitting name because it really is much more of an 'experience' than a tour of a brewery. Heineken doesn't actually brew in this location anymore, so it definitely differed from other brewery tours I've been on. They do still have the brew equipment and give a basic-but-informative explanation of the brewing process, but they concentrate a lot more on the marketing aspect of the company, which I still thought was interesting. I liked seeing how the logo has changed over time. There are lots of different interactive points which keeps it interesting for kids(/hyperactive adults like myself). And the tour is self guided, so you can spend as much or as little time as you'd like in any given section.
When you get to the end of the tour, you are able to redeem the two tokens attached to the wristband you received upon entry. They have two different sides: use your 2 tokens to get two beers poured for you by an employee, or use your 2 tokens to pour one Heineken yourself. If you choose the latter, you enter your name into a computer and wait for an employee to call you up and teach you how to do the "perfect pour". Once you've poured one successfully, they hand you a certificate, you grab your beer, and enjoy. Having already drank an excessive amount of Heineken during my time in the Netherlands, I decided to use my two tokens for the pour-it-yourself section. I'm not suggesting that you do this, but all I'm sayin' is that if you don't get the 'perfect pour' on the first time, they'll let you keep the beer you messed up AND let you pour another one... True, you may look incompetent in front of the 50+ other people standing in line watching you, but you'll also get to drink an extra beer-- I'll let you decide which you value more.
Overall an enjoyable experience but not one I would put in my list of top things to do in Amsterdam. If you are really interested in beer/brewing, check out Brouwerij Het IJ instead. read more