Heinen's has superior produce and excellent fresh fish. The store is well maintained, large enough to carry just about everything. The store is well organized and not overwhelming. Even though I am not Jewish I appreciate Heinen's being aware of the needs of the neighborhood and providing ample kosher food. read more

I had a great experience with the young man Tony at customer service. I had a return for an item that I was overcharged and he was very kind, friendly and helpful. I have encountered him supervising the self checkout and he's always very kind, friendly and helpful. I love his attitude and his friendly spirit!! I feel he's a true asset to Heinens and this location. read more

Heinen's is a local grocery chain offering Kosher and high quality offerings in the Cleveland area. Pros: fabulous environment for shopping. The store is pristine and staff is friendly. Prepared food offerings are fresh and varied. The market offers a wide selection of kosher and allergy friendly choices. The best part of Heinen's is cart service. After making your purchase you are given a number to put on your car. You leave your groceries and pull to the front of the market, where your trunk is quickly loaded for you. Cons: limited locations. The stores are also smaller, so you may find only a few options for each product, rather than several. Overall, the best grocery chain in Northern Ohio. Definitely recommend. read more

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Please note that I have gone to Heinen' Store in University Heights for many, many years. I chose now to have my groceries delivered to my home. I noticed when I write my order online, articles that I had previously bought appear in the new list. This is of great concern. Please fix this problem. Sincerely, Phyllis Benjamin 216.381.0975 read more

The staff makes it happen! I was able to special order lobster for the Fourth of July just 5 days before I needed it. A special thank you to Richard in the seafood section for checking on that for me! I also managed to get a cake the day before my boyfriends birthday. It was absolutely delicious! I feel like they never let me down whenever I need anything. If you have any questions the staff is helpful and polite. read more

These people are inconsiderate as hell and disregard the fact that there's people living in the apartment complex right next door. Starting at like 5 am they start making so much noise outside with trucks and their employees yelling and random noises of boxes being thrown or stuff being moved, people honking horns or doing all types of unnecessary stuff. From 5 am to currently it's 11 am I haven't been able to sleep because these people keep making so much noise. I have had to constantly go to my sisters house in order to get decent sleep at night. read more

Heinen's is a really nice grocery store, with high quality products, a nice atmosphere, and very good service. Their prepared food, produce, bakery and fish departments are all excellent. Soups and rotisserie chicken are great go-to options. Their wine and beer section is fantastic. All this, and I know I'm still leaving out many great things about this grocery store! The only negative i can come up with us that we still miss the Heinen's cafe (and our favorite stir fry station!) Basically this is a top notch grocery store. I have visited grocery stores in many parts of the country and Heinen's is the nicest by far. read more

Such a great grocery store! I was able to find things I normally can't find at the regular store. Dates Kimchee Beets Powdered peanut butter. The prices were good and the store was clean. The meat section also carries these awesome inside out burgers. We ordered a few, they were heavenly. The staff was so pleasant, they actually engaged with their customers. I'll definitely be going back. read more

I honestly never thought I'd write a review of a grocery store, mainly because I don't put a ton of thought into where I do my grocery shopping, but since moving to University Heights in 2009, I've had the opportunity to do my shopping at four different area grocery stores (Heinen's, Giant Eagle, Whole Foods, and Trader Joe's) and have finally sealed the deal and made Heinen's my main place to shop. I like that Heinen's is a regional chain with a good selection of both basic (read: cheap) and specialty (read: slightly pricier) options. Their produce department, bakery, and deli are always kept stocked with fresh products and the staff is friendly and efficient. So what actually inspired me to log into Yelp and write about this particular Heinen's? Earlier this year, I made a quick stop for some baking ingredients and the power went out for a split second, knocking all of their registers offline. The staff was cool, calm, and collected, working to rectify the problem as quickly as possible. While the registers were down, the manager arranged for staff to circulate throughout the crowd with free beverages and snacks (coffee, orange juice, cookies, cheese and crackers, etc. for everyone!) Chairs were brought out for people who were unable to stand for long periods of time and people with time sensitive purchases (birthday cakes and ice cream, for example) were allowed to write checks for their purchases at the customer service counter. I was very impressed with how the manager and staff handled this situation -- people get wound up so easily these days, especially about minor inconveniences like having their grocery shopping held up, but the staff at Heinen's did a great job making sure that everyone stayed in good spirits and that their IT issues were corrected as soon as possible. All in all, I think shoppers were only kept waiting for about ten minutes! I think that situations like this give you a chance to see what the management and employees of an organization are really like -- I was refreshed to see how kindly the staff treated everyone and how efficiently they handled the curveball that was thrown at them. read more

Love this place. Great selection of products to include some hard to find items. The layout is great and it is very clean. Their meat and bakery departments are top notch. Pulling in is confusing if it is your first time. They Cary your stuff to your car, so the lot is designed to accommodated. A little on the pricy side, but not by much and they make you good about paying a premium. read more

One of the better supermarkets in Cleveland. Heinen's has a lot of top-end stuff, and a fantastic wine selection with over 75 bottles priced under $10. They also feature monthly wine-tastings. If you are looking for a good lunch, their paninis and other sandwiches are good, as well. Pre-made personal desserts are better here than at most other supermarket chains you will find. read more

I went to Heinen's on Green Road. I was only there to pick up groceries that were bagged and waiting for pickup. I pulled two carts and as my back was turned they took 1. Items were not where they should be. Pulled up for groceries and was told what my job is Instacart driver is and told to come in and get my own stuff. I went inside started taking my items and noticed there was a bag that was now empty with the barcode still on it. When I mentioned this to attendance I again got a nasty attitude. All I can say is don't shop at the store go to any other Heinen's that there is and they are all really nice and the people are really helpful. read more

SUMMARY: eeek -- The rudest of the Heinen's locations. FULL STORY: Had been a fan of Heinen's for a while -- especially the downtown location. While this Green Road one might be larger, I've seen some pretty rude interactions with staff and customers... and then unfortunately became the recipient of the same rudeness myself recently. What's with the snapping at and condescending to customers!? The staff / manager at Green Road seems uncharacteristic of the "friendly" quality I used to associate with the chain. Parking lot (much like the Rocky River one) feels like an accident waiting to happen. I'm sure they had a plan with all the weird one-ways... but it never goes smoothly. Prices are jacked up like most of the locations, but I used to tolerate that at times for the selection... But now, after being treated like an idiot for asking a straightforward question (30 min till closing time! apparently a bother!) I'm more than happy to take my family's shopping list elsewhere. read more

I'm so fortunate to have a conveniently located Heinens just around the block from my home. They offer very good produce, they are consistent and have very pleasant staff. The other bonus is I can cash a check there with my Heinens card. read more

I will NEVER shop here again. Rude customer service and made me feel uncomfortable. My husband and I went to this store for the first time to buy Flax Oil which can only be purchased at upscale grocery stores. We found our oil and decided to pick up a wine while we were there to go with the dinner we were making. We went to checkout and before the clerk even scanned our merchandise she was examining our two items (picking up each one and reading the label) and then examining us. Then she proceeded to scan them. She asked my husband for his ID and entered his birthday. Which obviously cleared because he is several years over the age requirement as am I. She then asked me for mine and I told her I did not have mine with me. (I just came from working out and did not have my purse with me) When we tried to explain how I did not have it with me she was extremely rude and unapologetic about the situation. I then said the law in Ohio only requires the person purchasing the alcohol to be ID, she shouted "it's company policy". So are you telling me if I come in here with my young child, you won't sell me wine because you have to check both of our ID's??? My husband and I both walked out. What a ridiculous and useless policy. This store policy only punishes honest people. If someone was underage would they really go with the person buying them alcohol? I will be keeping my business with Whole Foods who actually knows what CUSTOMER SERVICE is and treats their customers with respect. read more

I generally like Heinen's, but not this one. It's not so much the employees, or the store, but the other shoppers. This was my first experience where people intentionally blocked the aisle with their shopping cart, and there is no attempt to accomodate others. Even at the Giant Eagle down the road you will find people at least move when they realize you are attempting to look at the same items. Not here! There is a definite me-first vibe that is just...unsettling. read more

After reading reviews on this place, it seemed like the only thing wrong with the store were the customers themselves. I didn't think much of it and decided to go based on the other reviews. At first glance the store is wonderful, the building itself is beautiful and the selection is pretty varied which is fantastic. Most of the produce looked great (some not so much) and there were tastings in multiple places! However, I can see the point about the people ruining the experience. Little things here and there such as, being glared at when tasting the cheeses (I tried one of each and bought my favorite one). Having my cart pushed aside unceremoniously by a customer without a word. The deli women and their general and blatant unhappiness (which this extended to basically all of the employees except the one cashier who checked me out--she was quite friendly). And lastly the customers themselves all looked like their common ancestor was Grumpy the dwarf from Snow White. So frankly, if you want to go there it's great for prepared foods and general shopping, the prices are about what you'd figure for a city (EXCEPT THE MEAT--WHICH IS WAY TOO EXPENSIVE, 4 - 8oz flank steaks for over $44?!). Craziness. It gets 2 stars for it's selection, but definitely 3 knocked off for the atmosphere. read more

As a whole, I like the Heinen's Stores, layout, and customer service. But this is clouded by the rudeness of many of the patrons/customers who shop at this store. On more than one occasion I have been bumped/hit by someone's cart with no apology or "excuse me", I was looking at an item on the shelf and a customer bogarted in front of me slightly pushing me so he can put his item in his cart, but the most rude experience was a lady with a full cart saw me walking to the check out, I had 3 items in my basket and no more than 5 steps from the check out and she rushed in front of me. Suggestion to management, put signs in the store saying Please remember your manners, Be Nice, Be Kind. or better yet let it be known it is not acceptable to hit others with your carts, and respect personal space. read more

This Heinen's is definitely the busiest of this local chain. Nevertheless, the staff is always friendly and knowledgable, the lines move quickly and the food is excellent. Of particular note is the wine section that's as pleasing for the novice as it is for the experienced palate. If you can't find what you want, there's someone around to ask. Also of note is the variety of unique and hard-to-find items. In fact, that's really their specialty. If a patron is trying to find that one item to go in grandma's special recipe from the old country or a new recipe found in the New York Times, this is the place to go. The selection of seafood, produce and meat is superb throughout the chain whether one goes to this store or any of the others. However, it's important to remember that one gets what one pays for. There are less expensive grocers but there is none better. read more

Frequent flyer Not at all sure why this store has such low ratings. Other than the fact that this store is a bit pricey, it is by far one of the best grocery stores in Cleveland. The customer service is amazing and the ready goods/salad bars are AMAZING. WILL ALWAYS RETURN!!!! read more

Huge store, great selection, helpful staff, but a little pricey. The kosher section is great though and so thankful that they open after passover for the community. And the location is great. read more

Live very close to this store but usually don't shop here because is very pricey. However, you get what you pay for in this case because the service is excellent and produce very fresh. Their prepared foods are also very good. They will also load your groceries into your car for you. But as I prefer to do this myself this fact is nog a selling point for me. Not allowed to take carts into the parking lot for this reason which is less than ideal if you have many small children with you- as I often do. read more

I really like this grocery store; it doesn't carry a billion brands of the same type of product, but they have an EXCELLENT bakery and prepared foods section. Actually, this is a great place to pick up lunch...they have very good sushi, for example, and all baked goods are excellent. I especially like the asiago cheese bagel they make here. Also, there is a good cheese section and they carry a lot of the brands that Whole Foods does; marginally cheaper. I do not like the parking lot or cart pick-up thing, but this is good for some people and your car won't get banged up by wayward carts. The parking lot is odd, so pay attention and make sure you go the correct way. The cashiers are really nice, and there seem to be plenty of lines open at all times. read more

My family and I have been doing our grocery shopping here for years. We absolutely love Heinen's! The staff is knowledgeable and friendly. Some of them even greet us by name. In the few times that I have had an issue here, it has always been corrected in a prompt and reasonable manner. The products are always top notch and the store is easy to navigate through. The store is clean and was also remodeled a few years ago. So, you may be asking... why did I knock off a star? Well, the parking lot is very confusing and there are always clueless, impatient, and rude customers driving down the wrong aisle and cutting you off. Although, they sometimes have a police officer on hand to direct traffic, so that's a plus. I have found that Heinen's is more personalized and friendly than other grocery stores I have been to. I highly recommend shopping here! read more

Has always been one of my weekly stops on my grocery tour. I'm usually a produce and fresh food type of person, so the selection and quality is great. Usually pricier than other markets in the area, but still great. The do have a nice international section which is always nice for when a burger just isn't on the menu for the night. read more

Definitely a fan here. Really nice, clean, busy place with really helpful staff. Location can't be beat. Plus, they open up after Passover just to cater to the Jewish community which is soooo nice. Too bad everything is so expensive! read more

I can't comment on reviewers' negative experiences with customers--customer behavior doesn't reflect on the store. In 40 years of shopping at Heinen's I have never had any issues with the staff. They have always gone out of their way to help me locate items and to provide information about their produce. I believe Heinen's competes WAY successfully with Whole Foods: Perhaps their selection is not quite as extensive, but their prices are more reasonable. The only thing I DON'T like is the fact that they closed their Taylor Road store. read more

I waited over 45 minutes for the sushi chef to arrive to ask if he could make some rolls and in the end he never showed up I'm not one to complain but this has happened multiple time and they normally get my order wrong the sushi station isn't the only problem multiple workers do not know where items are read more

On my birthday this year I received the most beautifully decorated birthday cake from this Heinen's location from my family. The flowers were so realistic and cascaded from the top along the side of the cake. I received many compliments on the decorations and how very tasty and moist the cake was. I have ordered cakes from here before for my daughter's birthday parties and the bakery department always delivers a well decorated and tasty cake! Their friends are always impressed and amazed at what their cakes look like. I would highly recommend the bakery department at this Heinen's. read more