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    Heirloom Jewelers

    5.0 (1 review)
    Open 10:00 am - 2:00 pm

    Services - Heirloom Jewelers

    Jewelry repair

    Personal property appraisal

    Heirloom Jewelers Photos

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    3 years ago

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    Tom Neville The Source

    Tom Neville The Source

    5.0
    (4 reviews)
    $$$$

    Tom is the best -- and the most honest! -- jeweler around. Plus, it is also amusing to see a guy…read morewho used to be an NFL lineman playing with tiny, very valuable rocks. He sells all kinds, but diamonds are always the big thing everyone sells so I'll concentrate on that. 1. Tom will not sell you a diamond until he is sure you understand what you're buying: cut, clarity, carat, and color. I did not know any of that when the women (ALL of them!) in my office insisted that I go to see Tom before I bought an engagement ring from anyone else, so I got a whole hour of very useful instruction. This also happens to be a very good way to learn how many high-end jewelers are ripping you off. 2. Pro tip (from Tom): never buy a diamond already in a setting. The setting makes it look twice as bit, which is the reason most retail stores will always show you ring already in a setting. 3. Tom not only allows you, but insists that you look at what you're thinking of buying under a microscope. Every diamond has flaws, and he will show you exactly what they are. 4. Tom will show you exactly how much he paid for the stone you are considering buying, and he'll show you what his mark-up is. It was really a great experience buying from Tom, and the wife got a very nice diamond for a reasonable cost (up to you whether to reveal that, but mine was glad I hadn't been silly with our money). Pro tip #2 (also from Tom) is to take Tom's valuation to your insurance agent when you get insurance for the jewelry.

    Forty years ago my Dad was offered a diamond ring by his banker. The ring had five, half-carat…read morestones. I took the ring to Tom Neville before my Dad paid the banker. Tom showed me the flaws in every diamond under microscope. The clouds and imperfections could easily be seen. It kept my dad from making a bad investment. I never forgot that.

    Jared The Galleria of Jewelry

    Jared The Galleria of Jewelry

    1.7
    (6 reviews)

    They sent a watch in for. repair, over 3 weeks later I get an email stating the repair is completed…read moreand go pick it up. When I get there, I am told no, they could not fix it. I showed the manager the email, she said they send the same email no matter what. Really? I said now what do I do? No response, just sign for my money back. No other explanation. The heavy set white lady with thin red/black hair was horrible handling the situation. Will not ever go back, there are too many other places to give my business to.

    My wife and I have had a horrible experience since moving here from San Antonio. To start, we…read moreraised concerns about my wife's $30,000 engagement ring on our first inspection here. We noticed the prong holding the main stone in place appeared to be loosening. They told us it was nothing to worry about and that the stone was secure. At the same appointment I ordered a necklace for my wife and a sapphire stone to be placed into the necklace. This necklace took over two months to come in. I called every two weeks or so to check in on the piece as it takes me about an hour and a half to travel here. I was constantly hung up on or would never get an update on my jewelry when they told me they would call back after they check in on it. We have now had our second inspection and instructed them yet again that the prong was loosening even more. We were told yet again that it was fine. Two weeks after the inspection and my wife's center stone is now free floating and moving around in her band. We were told that we needed to make an appointment in order to get repairs done to the ring. I have now been waiting over 30 minutes for my "appointment" and no one has yet to even look at our ring. We are completely unpleased with our interactions here and will be driving to the Newnan, GA Jarod's to purchase all of our jewelry and have inspections conducted.

    Heirloom Jewelers - jewelryrepair - Updated August 2026

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