This has to be the best storage facility by far. Clean, well run, and affordable. I forgot to give the 30 day notice when I moved out, and they refunded my rent as soon as they re-rented the unit. They didn't have to do that. I cannot say enough good things about Heirloom Storage. read more

Who moves in the middle of a pandemic? Me, but it wasn't my idea. I had a very good experience renting a truck from here a little while ago, so I called to make a reservation which they gladly made for me. Later I realized I'd forgotten to ask how much it was, so I called back. Wait for it. (You know UHaul is $19/day.) Wait for it. Their price had skyrocketed to $199/day. Um what??? Good service is good service, but I saved $180 and went with Uhaul and it was fine. I hate surge pricing! read more

I've been in business for most of my life and I can tell you it all boils down to this: Customer Service It doesn't matter what you sell or what you serve. The most important part of business is the relationship you have with those you decide to invest your hard earned dollars with. I've been storing my belongings and renting moving trucks all over Marin for the past 5 years. I've been to numerous Public Storages and all the truck rental places in the county. Heirloom Storage has consistently paid more attention to me than anybody else. Their prices are lower than storage units off of the 101. Maybe it's because they are slightly further away then other storage units, but it is well worth it because of the price and service they give me. I started using then about 6 months ago and imagine I'll be here as long as live in Marin. read more

Heirloom Storage - Heirloom - Self Storage Near Me - Novato, California

Peter and Chris are the best. We own a moving company and rent Penske's from them often. They are always friendly and go to great lengths to make sure we are taken care of and always leave with a smile. read more

In 2016 I rented a unit at Public Storage in Petaluma - mistake, BIG mistake. I've reviewed that experience separately on Yelp so won't go into the details except to say that they increased my rent by over 40% within the first year. In 2017 I terminated that agreement and moved my things to Heirloom Storage. I stored my stuff there for 3 years and it was a great experience. The people are friendly, everything is so clean and we had no problems at all with moisture or rodents. I also appreciate the easy access from 37 and 101. Maybe best of all, no rate hikes at all in those three years. I would not hesitate to recommend Heirloom or to work with them again. read more

Love Peter! Great place for your storage needs. We have been renting there for two years.

I love my storage unit! This storage facility is climate controlled and meant for storing wine. Fortunately, they rent units for regular storage purposes as well. Since moving my belongings to Heirloom, I no longer dread going to my storage unit. Their facility is clean, their rates are competitive, and the gentlemen who work at the front desk are nice and helpful. read more

This place is high class ! I needed a place to store my grand piano and other belongings while I looked for a rental in Marin. They were recommended to me by my piano mover because their place is climate controlled. I am so glad I went with them because the rental search has lasted 10 months so far. When I go to get something from my unit the place is always super clean and I never worry that a rat is going to jump out at me when I open the door. (A friend rented from another place in town and all her stuff was covered with rat droppings.) The customer service is great, very tight security, convenient hours and centrally located ....... What more could you ask for? read more

Years with dealing with storage units and this is one of the best run facilities I've used. Fairly band new storage units , great security system, and clean. Plus large truck access with a loading dock and plenty of carts and hand trucks. Much better than the rest of competition in the area. Staff is friendly. There is a Penske truck rental on site as well. read more

In my experience, Heirloom is the best storage facility in Marin county. Clean, climate-controlled units in a secure facility. And a clean restroom! ;) Moreover, Peter was responsive and a pleasure to work with. There is a reason that they usually have a waitlist. Highly recommend! read more

I have my rv stored here What a nice facility!! super clean and very well managed! very nice people and helpfull good prices too boot. very happy read more

Everything you want and need in a storage place and Heirloom scores high points for all: security, cleanliness, good location, fair rates, friendly service and easy access. I would highly recommend them any time. read more

I rented a unit twice and had a great experience. The entire place is very clean. Peter and his coworker has always been considerate and responsive. If I were to rent a storage again, this would be my go to place. Thank you read more

This is an excellent we Storage facility. The service is reflective of a business that cares about its customers. The facility is clean, brightly lit and a great place to store things you really care about. read more

Peter is a great guy, very helpful and straight-forward, which I greatly appreciate. I'm always happy to see him when I go to my storage unit. His facility is super-clean, climate controlled, and has state-of-the-art security. I did a lot of research on Bay Area storage units, and, in my opinion, this is the best place in the entire Bay Area to store my irreplaceable family treasures. I have been storing my treasures for 5 years now, and can't say enough good things about both Peter and Heirloom. Cassandra Chamberlain Filmmaker read more

Fair prices, secure, no problems after many years of keeping our stuff there.

I recently used Heirloom Storage for about 8 months for my 1965 dodge Dart GT. I am recommending them to anyone who needs storage for the following reasons: 1. Best prices around 2. Cnvenient access hours 3. Easy access as a facility off freeway 4. very safe area to keep valuable things 5. Customer service top notch ( I forgot my car cover when i sold car and closed account at Heirloom and Peter and Bill were nice enough to go and get it outside and roll it up nice and neat and hold it for me. Anytime I forgot my code and went into the office I was greeted with genuine help. Plus they are a local business and that's always a bonus (versus a national chain). give them a call and check them out you'll be gald you did for all reasons above. read more

Don't mistake it for the storage place next door. Heirloom is first class. Nice people. Fair rates. I have been storing a motor home there for over a year. Locked entry gates you get your own security code for 24/7 access. 100% positive experience. read more

This is best place in the bay area to store delicate fabrics and other items like dolls that are sensitive to temperature changes and mold damage. Some of the units have wooden floors that are less likely to sweat then concrete floors. read more

My mom had used other places around town over the years so I had an idea what I wanted when I decided to move my own storage over here, I checked prices around $99 a month was the lowest for a place with secure storage that is protected from the elements. They are much more affordable here and I love their set up the place looks much nicer than most storage I have seen in the area. The staff is very kind and helpful as well all around great storage. read more

Excellent Facility ! With a modern security, and an organized smart way of gaining entrance to your locker, which put me at ease. The front desk was also helpful and courteous. All Smiles. read more

Great place with fabulous customer service! Peter rocks - he took the time to show us around and gave us options and the lay of the land. The establishment is clean, safe and well kept - I feel confident that storing my mother...ok, perhaps not her, but her stuff, will be safe and sound. Well worth the price! read more

there have been recent break ins, vandalism and my trailer was severely damaged while in storage. there was no note or acknowledgement of the damage. given the obvious risk to property coupled with high monthly rents, i have moved my trailer to a safer more responsible and cost effective facility. read more

When I first went into the Heirloom Storage I was briefed on their rules and regulations and it all seemed daunting. The Manager seemed overworked and I was told by another person that he didn't get overtime paid so it made sense why when I showed up during the last half hour he was rushing to get out the door. Since I only had a minuscule amount of things, I rented the smallest unit which was still quite a bit larger than needed and continued to pay for several months while I was searching for a new location. Because the rules and regulations were SOOO strict I still felt that I should get out a.s.a.p. especially when I went to get my things on a number of occasions and couldn't get in. The hours seem to work well for others who have lots and lots of stuff but not so well for those who need regular access to their things. The Manager seemed kindly but obviously was not well treated by the owner. And when I was asking if I could get a discount on paying for a whole month when I was leaving an they wanted to charge me for the unit even though I was leaving because I wasn't fast enough, the Manager couldn't even let me speak with the owner. Now that's not Marin County Community spirit but a hard nosed greedy attitude towards the customer. I am a Monastic, a Nun and so get only donations to survive and I give my time and energy to everyone without asking for money in return. It is my vows so that I can offer my life to support others. To support the underdog and the homeless to get back on their feet. For me to have lots of debt or to have to pay sky high prices without the option of a discount, even though I am now unable to eat my daily meal because I've given it away to them for a unit that I'm not even going to be using, it's unfair and doesn't warrant a good image for them as a company. I'm quite popular among the community and so I will NOT be recommending this place to my many wealthy and endowed contacts. Too bad that Mr Peter Daniels is such a penny pincher. read more

We have had two large storage bins for a couple of years and love the place. It is new, clean and very convenient right off of Hwy 37. Our three adult daughters, my wife and myself frequently make independent stops to drop off or pick up goods. It is easy to access anytime. Peter is extremely cooperative and service oriented. The best of many storage facilities we have used in the past. read more

If you need a storage unit or a truck rental, this place is the best! The facility is clean, easy to use, and though a little more expensive, very worth it for the customer service you'll get! Peter is great and super accommodating. He is always kind and willing to do what he can to make sure his clients are happy. I had an issue with getting the right size truck when I moved out, and Peter not only found one last minute, but gave me a great price on the mileage. There was a caveat - I HAD to get the truck back by 5pm. Well, even though I gave myself 2 and a half hours to get to Novato from the city (PLENTY of time, I thought) due to the Bay Bridge closure, I ended up getting the truck back an hour late. Peter was so kind and understanding and so easy to work with...I was so grateful for how he handled it since I already felt awful about being an hour late, So, if you need a storage rental or a truck rental, Heirloom storage is top notch! read more

This place is absolutely the best. I have never had a better experience with a business. The on site management is so helpful and friendly. The facility is very well organized and good equipment to move your items. It was a great experience storing my stuff there! read more

ive been renting trucks from the daniels for two years and couldnt be happier with them there very cooperative and have a great attitude. this makes my job so much easier .Peter has always got a smile and a kind word . Cudos to them always read more