I am so grateful for associate Louise at store 150 also known as Ignacio Mini Storage located in…read moreNovato,CA. I came into Ignacio Mini Storage very discouraged and ready to end my contract. Louise was able to find me a new storage unit that was more in my price range. It is because of Louise and her excellent customer service that I am still a customer with Ignacio Mini Storage. Thank God for good people!

I have been a longtime unit renter at Ignacio Mini storage and have found the management staff to…read morebe very responsive and flexible which is exactly what you want and need. I highly recommend Ignacio Mini storage!

I'm so happy I decided to check out their rates and storage facility. Their office is conveniently…read morelocated on Grant Ave., in downtown Novato. If you buy supplies there, they give you a discount if you have a storage space with them. Their personal service makes a stressful process a lot nicer:

Manager Kris efficient and honorable. Great service and…read morefacilities. Thank you.

This has to be the best storage facility by far. Clean, well run, and affordable. I forgot to give…read morethe 30 day notice when I moved out, and they refunded my rent as soon as they re-rented the unit. They didn't have to do that. I cannot say enough good things about Heirloom Storage.

Who moves in the middle of a pandemic? Me, but it wasn't my idea. I had a very good experience…read morerenting a truck from here a little while ago, so I called to make a reservation which they gladly made for me. Later I realized I'd forgotten to ask how much it was, so I called back. Wait for it. (You know UHaul is $19/day.) Wait for it. Their price had skyrocketed to $199/day. Um what??? Good service is good service, but I saved $180 and went with Uhaul and it was fine. I hate surge pricing!

Josephine at the Public Storage in Novato, CA. was very professional and helpful for my move-in and…read moreall related business transactions. She even hunted down a moving cart for me on a busy day. Highly recommend.

Flooding near u it constant drip above. Property manager oblivious and leaves responsibility and…read more correction color on a distracted who she says she never heard back therefore no quick solution ! I called corporate two months ago! I asked if it would be fixed NOW IT IS FLOODING AGAIN! Any attempt to move had failed 2x insisting pay more fees to move. Then district manager said they came out to inspect and no issue but I found a drop and flooding on June 10 2026 Do you think they will do anything ? The person at d155 you're not going be told that your unit is flood

The folks who work there are pleasant and responsible and my unit's contents are in good condition.read more

I like this place. It's cheap but there's no elevator and the lights are spotty. They also don't…read morehave a computer so their record keeping might not be up to date concerning payment.

Good luck trying to get ahold of anyone if you need assistance with your unit. I called 3 times,…read moreleft 3 voicemails, and stopped by in person---all to no avail. Their live agent chat is also useless. I'm very disappointed in Public Storage *editing to say that I was ultimately able to get in touch with them and they were helpful

It's a great place to store your stuff but definitely go organized and clean it once a month…read more There's a rat issue I've noticed and it's been destroying my stuff. I don't know if anyone is having issue there. But I am. But overall it's a good place and it's secure with a keypad.

Mason and Marian help me find the perfect unit for my needs also it is super convenient for them…read moreto have U-Haul right there at the property Marian was beyond helpful with showing me the process since I was new to renting a van. Mason was great at helping me with my reservation.

I've been a customer for a couple of years now and have rented vans and trucks in the past. I agree…read morewith other reviews, it is true they are not clean, clean and I swept crumbs off the seats and wiped away dust on the dashboard, etc to make it manageable for myself. However, the trucks drive well, discounts can be found, and the back of the trucks are clean. I find Empire Mini Storage to be the least expensive storage provider in Marin. The location is in Bel Marin Keyes and is a safe environment. Someone lives above the office and someone on site after hours. There is a stream that runs next to Empire, and during atmospheric river events, they have not flooded. Although standing water does accumulate near the back doors. My unit is on the first floor and I worry about flooding. Knock wood, so far, there has been no seeping water or flooding. The location is near "open space" and I worry about cridders. I have not seen droppings however there are several traps along the walls. Bird droppings accumulate during summer months when the birds nest in the corners. I sometimes worry about the birds attacking me as I walk by and the feather dust falling in my eyes. So far it is manageable. Once in, I use the other door. One concern I have is the extra fees. A pre-lien fee is charged if you are one month late on rent. I do think the pre-lien fee is a class action suit waiting to happen. There is also a late fee that management will waive under certain circumstances. The online website works well to pay your bills however, sometimes it doesn't take my payment method and phone payments have their limitations as you have to have your card on file for it to be used. I change my debit cards frequently and have to drive to the location to fill out the paperwork once again. I chalk it up to visiting my stuff and cycling it out. Overall, I am happy with the location, the service, and the staff.

Nice people and great space for your rv. That's it in a nut shell. Happy to have found this place.read more

Do not store your rv or trailer here!! After numerous times coming after hours only to find my…read moretrailer blocked in, it finally happened during business hours. I caught one of the owners leaving for a meeting and dude wouldn't even let me finish my story, cutting me off with "that never happened"...well, I told you it did...this place sucks!!