Mason and Marian help me find the perfect unit for my needs also it is super convenient for them…read moreto have U-Haul right there at the property Marian was beyond helpful with showing me the process since I was new to renting a van. Mason was great at helping me with my reservation.

I don't use this place. I am not intimidated strikes me a sketchy business because I didn't reach…read moreout to post this review

Excellent service from courteous staff. Employee went above and beyond to supply me with all the…read moreboxes and packing material I needed.

This place is clean safe secure. Ted was absolutely the…read morebest helping me. Thank you for your service Ted. He made me feel welcome and appreciated. I would rent here again with no worries.

They were extremely helpful, beyond professional, and went out of their way to help in every…read morepossible way. I will always come back here since I visited others that were clueless, unhelpful, and not professional. Everyone at Bellam was amazing. Their prices are extremely reasonable. Thank you for taking care of your customers so well.

I have helped family and friends BIG TIME in packing boxes for their moves recently. The best…read moreplace, by far, to get the quality boxes, markers, packing paper, and tape at the best prices is Bellam Self Storage & Boxes. Andree and Vincent are not only fast and helpful in fulfilling my list on the spot, but they also give terrific packing advice! If I ever need a self-storage unit, I will definitely come here. The place is well-maintained, clean, and centrally located. These folks have been around for a long time, and they care about your moving experience.

The folks who work there are pleasant and responsible and my unit's contents are in good condition.read more

I like this place. It's cheap but there's no elevator and the lights are spotty. They also don't…read morehave a computer so their record keeping might not be up to date concerning payment.

This review, is specifically to provide acknowledgment to Norah, the wonderful, outstanding manager…read morewho does everything to make sure H & H is run well. She cares for the tenants, their belongings, and has a huge heart. She is the employee every company would love to have, competent, efficient, and a lovely person, on top of her other skills. This past year I ended up with a mouse/rat infestation, due in part to the location of the ground floor unit. It was distressing, and nothing seemed to work keeping them out. Even though I had most of my belongings in plastic bins, some furniture had rat urine stains, it was terrible. Once Nora helped me, they moved me into another unit. What matters to me as much as the safety and security of my belongings, was working with Nora for over ten years. If you need a secure and trustworthy place with your belongings, I would definitely recommend going to see Nora at H&H, she'll help you get squared away with the right unit.

The manager "Katrina" was very friendly and helpful. Took us around to view several units. The…read moreoriginal one we wanted was not available but she was able to find us one that worked just as well. and the price is very reasonable. I would recommend this place to others.

I had a unit here for 5 years and was very happy with it. Facilities are clean and…read moreclimate-controller, lots of cameras, and there's always a cart when you need one. Staff is really nice and communicative.

I am so glad to be done with San Rafael Self Storage. When my fiance and I moved into a condo with…read moreno garage, we decided to keep some of our belongings in storage (he builds cars as a hobby and there was nowhere in our home for all of the tools and tires). It was a short-term solution that should have been pretty uneventful, however, we found San Rafael Self Storage to be sub-par. Two major issues accelerated our choice to move things out quickly after we moved into our house. 1. Leak in the roof. We had our items in temperature controlled storage on purpose. In addition to car items, we also kept some keepsakes here. We were SO disappointed to find a leak had let a ton of water into our unit over the winter. Very thankfully we had our items in closed plastic bins, but this not only should not have happened, but when we reported it, their resolution was lack-luster ("you can move your things to another unit, but we do not promise there will not be leaks.") 2. Homeless people sleeping in the entry and using facilities. This is supposed to be secured storage -- we have to punch in a custom code every time we come and go. Unfortunately, the local homeless population seems to jump the (very low) barriers to the property and on several occasions I found people using the bathrooms to shower or sleeping in the building. In a facility that often has no onsite staff, such lax property security made me feel very uncomfortable being there alone or after dark. I'm not sure what better options are available, but I would certainly not recommend San Rafael Self Storage.

I had an excellent experience with A Friendly Storage Place! The staff ( especially Tracy and Ron)…read morewent above and beyond to make the entire process smooth and stress-free. They are professional, friendly, and incredibly accommodating, especially during some unexpected extenuating circumstances. Their willingness to work with me and make special accommodations truly showed how much they care about their customers. It's rare to find a team so understanding, responsive, and dedicated to providing outstanding service. The facility itself is clean, secure, and well-maintained, but it's the exceptional staff that really sets this place apart. I highly recommend this storage facility to anyone looking for reliable service and genuinely caring people. I have been renting multiple units from them for years now! E.Robbins

Quick response and clear with pertinent information, thank you, Ron. He provided me with details…read morequickly.

The manager who runs this place is no walk in the park to communicate with-- talk about looking for…read moreproblems. I, after recently moving my office into the area, was looking for a storage nearby. I contacted this establishment and they said that they had plenty of units and that they'd happily hold one until Monday. I called back a couple days later and a young man answered the phone this time and tells me that I have to talk to management. Baffled, I asked him why (how did he know it was even me? First name basis memos in the office I guess! BUYER BEWARE I called a month or so later and asked if i could rent and the same manager asked me all about what sizes I wanted and seeing as I wanted a first floor unit and there were none-- we discussed second floor units. We agreed on a price. She even asked me what I would be keeping inside the unit and regardless of my answer it was "too heavy" for their steel floors. Next, she offered me a first floor smaller unit despite having previously said that it wasn't available and when I indicated that I would love one-- she nearly lost it... in my receiver, I hear a lady slamming down a pencil and cussing. She told me to get my ID and cards and come down. Confusing but one histrionic grouch wasn't going to stop by storage hunt-- I drove down with some stuff and my credit card and then, to my utter bewilderment, she tells me that I'm banned from the place! Why? For not reaching anyone on Monday when nothing of unit numbers was ever discussed, she claims it cost her. Now, it's costing her even more, because that unit won't be rented probably all month. I was too incredulous with her unsatisfactory reasoning that I didn't bother explaining to her that she just did the same thing to me, during a workday when she could have said so originally. Very rude, domineer conversations and vindictive and nasty: it takes a-lot for me to say that about someone-- I hope the owners sees this because your rental is being absolutely mismanaged. BUYER BEWARE

If you're looking for customer service, you're not going to find it here. I went in to check out a…read moreunit on July 3rd, and was told to come back on the 5th and that it would be held for me. I callback on the 5th and apparently it was rented before I had the chance to go in. I find that quite disrespectful. I would've signed up for the unit had the gentleman that I spoke with not tell me to wait till the 5th for the owner to come back. Seriously?! Do NOT rent here. There are tons of other places that will provide you the respect that you deserve as a consumer.