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    Heise Kenneth R DDS

    3.3 (4 reviews)

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    Aspen Dental - Selinsgrove, PA

    Aspen Dental - Selinsgrove, PA

    1.5(24 reviews)
    15.2 mi

    VERY CONCERNING experience with Dentist. Steven Plouffe and the check-out staff at Aspen Dental…read more My mom visited this office for the FIRST TIME for a routine dental checkup. During the exam, the dentist said HER TEETH LOOKED GOOD and there were NO CAVITIES OR ISSUES. However, at the end of the visit they recommended a DEEP CLEANING. We initially agreed because we assumed it was similar to a normal cleaning. At checkout we were then presented with a $3,900 ESTIMATE, which was shocking. When we asked if my mom could instead get a REGULAR CLEANING, the CHECK-OUT STAFF HAD A VERY PUSHY ATTITUDE and insisted she MUST DO DEEP CLEANING because she supposedly had PERIODONTITIS. This was confusing because: * The dentist NEVER mentioned periodontitis during the exam * NO periodontal probing measurements were done * The treatment plan document shows NO PSR score or periodontal exam recorded When we asked the dentist to confirm, he briefly returned and said my mom had periodontitis, but NO MEASUREMENTS OR EXPLANATION WERE PROVIDED. We declined the treatment. Patients deserve clear diagnosis, documentation, and transparency before being pushed into a $3,900 procedure.

    If I could leave a no star review, I would. First of all, I took my daughter there to get her teeth…read morelooked at as a new patient. I expected that they'd do X-rays, we'd meet and talk to a dentist, get her teeth cleaned, and we'd be on our way. However, I was told she had a little bit of gingivitis and that we'd need to schedule another appointment with a hygienist to have her teeth cleaned. $170 later (they made us pay this before the next appointment even happened), we left with that appointment scheduled. As it turned out, the day of her next appointment, she was ill with a sore throat and runny nose, so I called to cancel and reschedule the appointment which ended up being about a month later. The appointment was scheduled for 1 pm on a Friday. I got a text the day before and the appointment time changed to 12:15 pm. I had no other notification of this. I also got a voicemail while I was at work stating the appointment needed to be verified, so I called them and pressed option 2 as it instructed me to do in the voicemail. It directed me to "Amelia," the automated virtual assistant, who tied the account to my phone number and my child's birthday...she even stated her name and asked if it was correct and said the appointment was CONFIRMED. Fast forward to the next day, we arrive by 12 pm only to find out that the appointment was cancelled because...wait for it...it was not verified. The receptionist told me the appointment would have to be rescheduled. No thanks! I asked for a refund and left. Moral of the story: Do NOT go to Aspen Dental! They will commit highway robbery before a service is even performed and you'll be lucky if their bullshit system will even let you keep your appointment.

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    Aspen Dental - Selinsgrove, PA
    Aspen Dental - Selinsgrove, PA
    Aspen Dental - Selinsgrove, PA

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    Heise Kenneth R DDS - oralsurgeons - Updated May 2026

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