I had a good experience with repairs to my Impala. Ben the advisor and the mechanics helped me out…read moreand were fair about cost.

After doing much research on reliable vehicles, and pretty much knowing exactly what my needs/wants…read morewere, I was browsing on the website and inquired about availability. I was promptly contacted by Yee Lor from Kocourek Chevrolet. First of all, I prefer to communicate via email due to work availability, and he fully respected that instead of calling. I appreciate that sooo much!!! I told him what I wanted and he sent me a suggestion. When I went to test drive, he was out with a different customer, but everyone else in the facility was more than happy to help until he got back. I had my 84 YO mother along with me (gotta make sure she can get in/out of my vehicle!) and they were so patient and accommodating for her! I ended up getting a 2020 Traverse and I absolutely love it! When I went to pick it up, they went through all the features/bells/whistles with me so I knew how things worked. Of course I had a long list of questions with me but they answered every single one. In addition, there were two (fairly minor but annoying) cosmetic issues with it and Yee spoke to his manager and got approval to have them fixed. Excellent service! I particularly appreciate that they didn't try to upsell me into something else. They respected my choices! VERY nice group of people over there! Definitely would go back again!

I've taken my car here since I got it (and the one before that) even though I don't live in town…read more My parents have been using CW for twenty+ years and have nothing but good things to say. They are professional, friendly, and honest, willing to go the extra mile for a customer. They've gotten even better than good in the past few years as they've upgraded their waiting room. No better place to get an oil change. And they handle foreign cars too!

Great service. Informative. Won't try to sell anything. Just tells you what it is. Guaranteed…read morework for the life of the product. One of the best Iv been to

I'm trying to schedule on line for an oil change but their website doesn't allow me to complete the…read moreregistration. It's frustrating as hell.

While dropping off my van, I asked for a ride to my next destination, which was literally going to…read morebe right over the bridge to Biggby's and was told that the job was not a big enough to warrant a ride. Mind you this was for a brake job, at $400-$600 per axle. It was over $900 out the door. The dude that took our keys literally sent us walking on our way in the thick, heavy snow, and my wife was wearing sandals. Don't know if we're coming back. Got one of those "How did we do?" texts and complained using that avenue and got no response. Maybe now they'll pay attention.

Had an appointment with Josh at Mountain Bay today. Best experience ever for auto repair. Josh was…read morefriendly and very professional. Called with an estimate within an hour of my appointment. Didn't push extra repairs or parts, but made useful suggestions for future work. I will definitely return, and will recommend Mountain Bay to family and friends. Awesome experience. Thank you Josh!

This week I took my car in for service due to a loud exhaust noise. The owner was friendly,…read morecourteous and professional on the phone when setting up an appt. An estimate was provided within a couple hours of dropping the car off. Repairs were completed in a very timely manner with a fair and reasonable charge. My vehicle is blissfully quiet once again! Based on my experience with Mountain Bay Auto Care, I will be a repeat customer when repair/maintenance service is needed. I recommend them without hesitation!

I usually had good experiences there and they helped me in a pinch before so I don't mind higher…read morepricing, especially now with costs rising out of hand. But, they said they didn't know if they could do a drain and fill with filter replacement for auto 2012 passat and they said I had to take it in to see if they could. I did and they called me saying they could do it. Great, the dealer charges about 500 and I could do ot myself for under 339. Service advisor said it would be over 1000 dollars and if I didn't want it that I pay 85 for them telling me what a ridiculous, twice as much as VW dealer would charge. They had my car so I paid the 85 and want them to know they lost a customer for now unless something happens. Why did I not be told 85 bucks just to see if they can do a job?

I have been looking for a mechanic since relocating to Wausau about 6 months ago. Went there for…read morethe first time. I had a problem with a tire and I was a bit concerned (I have fairly unusual tires that are difficult to find). They took it, diagnosed the problem in about 15 minutes and it turned out to be something very minor. While I was there I had them do some routine maintenance (oil change, air filter, tire rotation, etc.). I was in and out in about 90 minutes and the price was very reasonable. The seem like good, honorable mechanics. Also, their online appointment system worked flawlessly. I set a time, they offered a different time (just two hours later), they confirmed by text and email and were ready and waiting for me when I arrived. So often those online/electronic systems do not work. This was terrific. I will be back.

In all seriousness... Car dealerships seem to have either 5-star or 1-star reviews... so what's…read morewith another one? I think it comes down to basics of service... are you happy or not. In my case, I have owned 2 Outback's since 2016 and drive them between CA and WI. I have experience w sales, service in a couple locations and I find the Kocourek dealership to be a better choice. I have 2 experiences to compare Kocourek to others. 1. Service, last week I brought my Outback in for 60K service knowing rear pads were at 2mm from another location check 3K miles ago. I got a quote for service and breaks from my Subaru dealer in CA and the out the door price was over $2300. Doing the same service here plus rear brakes ran me just over $1400. I drive down from 3Lakes area and wait for the car... they arranged for a rental so I could tool around Wausau for a few hours. all in all a great day. 2. Sales, last week when I was doing service, I reviewed purchasing a 2nd Subaru for the family. having purchased 2 Outback's in CA I found that getting anything less than MSRP is nearly impossible without broker or fleet connections... Whereas here in the Midwest, Kocourek started at $2500 off MSRP. Then when picking up the car today, they said that they had pre-installed "undercoating" but were absorbing it... as a courtesy for the few days of back and forth texts and emails to close the deal. Bottom line, this dealer is over the top in both service and sales compared to the 2 local dealers I am used to in Northern California. Happy to share I am a big fan.

This is my third visit for service at Kocourek and they do excellent work. The pricing is far,…read moreexcellent communication and service has been done right the first time. It's amazing how excellent the service experience has been in comparison to the sales department.

My husband was searching for a very specific truck online and found one at Brickner's. We had a…read moregreat experience with Kelly, Trae, and Nick. Our trade-in was done efficiently, and we are happy with our new truck!

Our sales person, Mathew was very helpful, informative and personable. When we were turned over to…read moreNick in finance the whole process was seamless and once again personable. My auto buying experience at Brickner's of Wausau will have me going back once again. I certainly recommend this dealership!

They went above and beyond to get my car repaired and back on the road. They explained everything…read morethat was needed and gave me a couple of options to choose from for new tires. Very good price for service. Highly recommended!

Willeree makes this a great experience with professionalism, courtesy, and a…read more cheerful good humored personality. I wholeheatrtedly recommend Greisbach to anyone with a vehicle. Robert Schubert