I had a family member go to Chris and Chucks garage to have the car looked at because it kept over…read moreheating they said it was fixed. My family is from out of town they picked up the car and went to wausau it overheated took it back. They got another call and said it was a bad radiator replaced they came again to pick it up same problem over heated. This time i was asked to pick it up for them because i live her by the time i got home it again overheated now this was the third radiator they claim they replaced now i have it at a real garage that i use so now i know it will get fixed right do t take it there they rip you off and don't fix the problem and stand behind their work

I was referred to Chuck and Kris by 2 coworkers who indicated that Chuck and Kris were long time…read morefriends who opened a shop and did automotive work for a fair price. I will admit their prices are fair for parts and labor. That is where my good review ends. I told Chuck that if the repair wasn't done right away I wouldn't care. He had me check back in a week. When I checked back in he told me he would have it done the following week. Again I called back and he said probably this week. He did call 2 days later and it was done. I paid the bill and there weren't any issues driving it home. At that point I was satisfied that I had found a fair mechanic that I could return to until the very next time I drove it. All I did was head to the local O'Reilly's because I was changing the oil in my other car and the dash lit up with so many lights and messages from just backing out of the driveway. Apparently the axle shaft wasn't locked in place and it popped out causing the wheel speed sensor, that was working, to break and luckily that disabled the rear differential and saved the brand new axle from any damage. It ran terrible and made a rubbing noise that I traced to the rusted out dust shield behind the brake rotor that they did a terrible job of removing and not replacing. The loose axle was easy to spot because there was a wet spot easy to see near the point the axle and rear diff meet. Not locking in an axle shaft is a rookie mistake, not something a certified mechanic and shop owner should ever make. I will not be returning due to this error made by this shop that could've cost me thousands had it not occurred backing out of my driveway the 2nd time I drove car. The first being the time I left the shop. Just be aware that you get exactly what you pay for and paying a fair price at a shop shouldn't result in further damage to the vehicle, whether it was $100 sensor or $1000 in total damage. If I refer to an earlier review left by Trevor H., this type of thing almost seems intentional. Also a reason not to return.

Broke down 9 miles north of Steven's Point.. out of towners headed to Land O' Lakes for the holiday…read moreweekend. Rich showed up towed myself, my husband and our dog to the shop in Merrill. He was very knowledgeable and friendly. Said they would call Tues. Morning and they did and it was fixed Tues. Afternoon. Very fair price for the tow and repair. Definitely will call again **knocks on wood** if we ever break down on our way to Lando in the future.

Chris and Greg of Rod's towing are top notch. professionalism at its finest. saved my husband and…read moreI from a very precarious situation. Great guys. Call Rod's for all your towing and car repair needs! thank you Rod's but especially Chris and Greg.

This place has terrible service. I don't even know where to begin. They tried to charge me more…read morethan they quoted me. They didn't do half the things I asked them to do and made every excuse under the sun on why they couldn't get it done. I was without my vehicle for numerous days while I waited for them to complete the work. I had to physically show up and ask what was going on with my vehicle to get any answers, just to find they hadn't even completed the work. Not once, but twice I had to physically show up to get information on the status of my vehicle. They failed to call me back when promised. They literally make every excuse and take zero responsibility for their work or lack thereof. I even accommodated them when they were having computer issues and gave them three extra days to work on my vehicle, but when I showed up, it still wasn't done. I will never bring a vehicle anywhere near this facility. Read the rest of the one star reviews. Sounds like this is par for the course for these guys. The manager even lied about who the owner was so I wouldn't contact them. Based off the other reviews, Doesn't sound like it would matter anyways. I wouldn't be surprised if they wrote the decent reviews they have themselves... I'm just not seeing any value here. Save your time. Save your money. Go somewhere else. I'm choosing Auto Select next time. Update : The plot thickens. They charged me to top off my coolant but when I checked it, it was empty!!! This place is seriously laughable. It just keeps getting worse. I wonder if they even changed my oil?!

Excellent service would definitely go back if I needed auto service. They even dropped me off and…read morecame back to pick me up after work was completed.

I'm trying to schedule on line for an oil change but their website doesn't allow me to complete the…read moreregistration. It's frustrating as hell.

While dropping off my van, I asked for a ride to my next destination, which was literally going to…read morebe right over the bridge to Biggby's and was told that the job was not a big enough to warrant a ride. Mind you this was for a brake job, at $400-$600 per axle. It was over $900 out the door. The dude that took our keys literally sent us walking on our way in the thick, heavy snow, and my wife was wearing sandals. Don't know if we're coming back. Got one of those "How did we do?" texts and complained using that avenue and got no response. Maybe now they'll pay attention.

DO NOT TRUST THIS PLACE WITH YOUR CAR! We have taken our…read morevehicles here for years because of the friendly customer service. Unfortunately, the management has changed, and the people in charge now are truly awful and dishonest. We dropped our car off for an oil change, and when we picked it up there was a massive scratch taken out of the leather steering wheel. Instead of offering to make it right or providing any type of customer service, they were incredibly rude and denied responsibility. You couldn't pay me to take my car back here ever again. For the love of your own vehicle - DO NOT TAKE YOUR CAR HERE!

I had 4 new tires put on my vehicle, plus an alignment The…read moreprice was competitive (I called around) in fact, with fleet farm having their "big sale", the price at tires plus saved me about $50. The customer service was outstanding! Everyone is so pleasant. I never feel I'm a hassle or feel I could be taken advantage of. I was going to have additional work done and they told me to save my money until problems arise. This made me feel I can always trust them w my vehicle. I will definitely return!!

I usually had good experiences there and they helped me in a pinch before so I don't mind higher…read morepricing, especially now with costs rising out of hand. But, they said they didn't know if they could do a drain and fill with filter replacement for auto 2012 passat and they said I had to take it in to see if they could. I did and they called me saying they could do it. Great, the dealer charges about 500 and I could do ot myself for under 339. Service advisor said it would be over 1000 dollars and if I didn't want it that I pay 85 for them telling me what a ridiculous, twice as much as VW dealer would charge. They had my car so I paid the 85 and want them to know they lost a customer for now unless something happens. Why did I not be told 85 bucks just to see if they can do a job?

I have been looking for a mechanic since relocating to Wausau about 6 months ago. Went there for…read morethe first time. I had a problem with a tire and I was a bit concerned (I have fairly unusual tires that are difficult to find). They took it, diagnosed the problem in about 15 minutes and it turned out to be something very minor. While I was there I had them do some routine maintenance (oil change, air filter, tire rotation, etc.). I was in and out in about 90 minutes and the price was very reasonable. The seem like good, honorable mechanics. Also, their online appointment system worked flawlessly. I set a time, they offered a different time (just two hours later), they confirmed by text and email and were ready and waiting for me when I arrived. So often those online/electronic systems do not work. This was terrific. I will be back.