Before finding Heitel I tried a number of jewelry stores from Sarasota to Venice. It was the incredibly personal service, the overall selection and the value for the money that have made driven my loyalty. With Heitel, I had my jewelry appraised, found a good insurance policy, and 2-4 times a year I get my jewelry cleaned. Browsing is fine. Everyone who works there is helpful and knowledgeable, and I have a "favorite" - Anne. Be sure to meet David the owner when you stop by. Parking is manageable especially off season. ENJOY! read more

Weekend before Christmas, arrived at door at 5:01 and owner turned me away. They close at 5. I've shopped here several times a year for 12/15 years and you would think he would have recognized me. I am handicapped and was using a cane To bad ...had a nice relationship with one of the gals there but won't go back read more

Ellen Roberge Add a photo Heitel Jewelers 4.4 (78) Jeweler in Venice, FloridaClosed Overview Reviews Photos About Google review summary Reviews All prices13 diamond7 honest4 engagement4 appraised3 Sort by Most relevant Newest Highest Lowest Ellen Roberge Local Guide·33 reviews On April 30, 2025 I purchased what I thought to be authentic Atocha earrings from Heitel. The salesperson did not advise me they were only replicas. I only read this on my receipt after arriving home. On May 1, I returned to Heitel with the ... More 1 stacey mckune 3 reviews 9 months ago Heitel Jewelers is the only place to go. They have been my family's jeweler for over 25 years. My parents, brother and sister all use them. They are honest, helpful and have the best customer service ever!! Harold GT Local Guide·144 reviews·610 photos a year ago Heitel Jewelry is outstanding! The staff members are friendly, knowledgeable & truly go above and beyond to ensure customer satisfaction. Their collection showcases exquisite craftsmanship & unique designs. Heitel's commitment to exceptional service makes them a standout local business and a must-visit jewelry destination! 1 Jack Conant Local Guide·190 reviews·36 photos 2 years ago This is a wonderful jewelry shop in downtown Venice. They helped my wife with a new clasp on a chain she had and they could not have been nicer. Make sure you see Ann. She is terrific. Plus their selection is outstanding! 1 Ellen Roberge Local Guide·33 reviews 4 hours ago New On April 30, 2025 I purchased what I thought to be authentic Atocha earrings from Heitel. The salesperson did not advise me they were only replicas. I only read this on my receipt after arriving home. On May 1, I returned to Heitel with the earrings and told the owner that I felt I had been misled. I also mentioned that the price of $802.50 for fake Atocha was excessive and I requested a refund. He told me no. I googled comparable 14 kt. gold coin earrings and below is what I found. When I told the owner I would post a review he asked me if I was threatening him. https://www.etsy.com/listing/801772045/14k-gold-earrings-coin-earrings-dangle?gpla=1&gao=1&&utm_source=google&utm_medium=cpc&utm_campaign=shopping_us_ps-a-jewelry&utm_custom1=_k_Cj0KCQjwt8zABhDKARIsAHXuD7YzS7qC4QyElf89aGBO4Jz-8EH9tOOb2cZl9CusYh9e0i1XGlgUqW0aAuW8EALw_wcB_k_&utm_content=go_21506855648_167985820519_716809514335_pla-295491029933_m__801772045_106697088&utm_custom2=21506855648&gad_source=1&gad_campaignid=21506855648&gclid=Cj0KCQjwt8zABhDKARIsAHXuD7YzS7qC4QyElf89aGBO4Jz-8EH9tOOb2cZl9CusYh9e0i1XGlgUqW0aAuW8EALw_wcB read more

Susan and Ken Heitel run a fabulous Jewlery Store. Too bad they are going out of business. They have been in business for 50 years.

had three watches that needed batteries which they did immediately, the salesperson pointed out that the band on my watch was a little large for me so she put a new leather band on the watch that fit perfectly. I also wanted a new pendant hung on a chain. All of this was done for a charge of $60.00. The salespeople are all so professional and pleasant, I am not a jewelry person but I highly recommend this store! read more

I absolutely say that this is a great store! The owners and the staff are very friendly, accommodating and charming. I trust them to make and repair all my jewelry, especially treasured family pieces. i I enjoy shopping in this elegant subdued atmosphere, with complete trust. I value their opinions and guidance read more

Misleading advertising related to paying top dollar for Rolex watches - offered less than 30% of what another reputable dealer paid.

My mother in law recently brought her watch to Heitels for a simple battery replacement for her expensive watch. The manager changed out the battery in a few minutes and charged her $10. Everything was fine for a few hours until the watch stopped running later in the day. She called Heitels and they told her to bring it in again. She had an appointment that afternoon near where she had my father in laws watch repaired the year before. The gentleman only does watch repair, he doesn't sell jewelry. He opened the watch and called her over to show her that the idiot at Heitels put the wrong battery in. The oversized battery he put in broke the movement of the $3K watch when he screwed the back on. When the back of watch was put back on, the pressure off the battery on the movement broke it. The next day, my mother in law went back to Heitels to show them what happened. The same guy proceeded to yell at her and told her to take a hike. After reading the previous reviews, this occurrence doesn't surprise me. read more

This is a wonderful jewelry store, featuring fine jewelry both new and estate pieces. The staff is friendly and fun to deal with, and there is some flexibility on pricing on estate pieces. We especially enjoyed dealing with Cookie, a staff member with years of experience in fine jewelry. There is an exchange only policy -- no returns. It is dog friendly as well, as are most places Venice. If you love your jewelry, stop by! read more

My husband has purchased several items for me from Heitel Jewelers on several occasions and I have been very happy with each one. Everyone has been friendly and professional. We live in Ohio and visit Heitel every time we visit Venice. Happy with Heitel, Annette from Girard read more

Worked with them create a custom piece of jewelry and they did an amazing job! It took about 7 months and a ton of back and forth emails to ensure the custom piece made from scratch was exactly what I wanted. They were very attention to detail orientated and answered all of my many, many, many questions. When I finally saw the final piece in person, I was completely choked up and teary eyed at how beautiful this piece turned out. I will definitely be working with them in the future and highly recommend them to everyone. Thanks Heitel! read more

Horrible place! Horrible owners wife! Purchased $1500. Diamond earrings for my wife at Christmas. Returned them in less than 24 hours. They did not want to refund my money. Wanted to give a store credit only. She showed me the receipt and sure enough the receipt stated no cash refunds. They did not mention that when I purchased the earrings. They slipped the receipt in the bag with the gift wrapped earrings. I never saw it until I returned them. The wife had a puss on her face the whole time. I threatened to picket the store. Since it was the week before Christmas they did not want me standing in front of the store wearing a sandwich board complaining. She reluctantly returned my money. Let the buyer beware! They own the soda fountain next store. read more

Have went to Heitel Jewelers in Venice, FL about three times now to sell some jewelry and they always want to rip me off. DO NOT SELL YOUR JEWELRY THERE, YOU WILL GET RIPPED OFF!!!! After I left there I went to Herb's in Port Charlotte instead and was offered way more. Example: I had a Timex 18K gold watch (very rare) and Heitel offered $100.00 I went to Herb's and got $500.00. Warning do not get ripped off by Heitel, They are not honest!!! read more

BEWARE! My husband bought me a pair of Solitaire diamond earrings from Heitel. They came with an appraisal which at the time seemed legit. We sent the earrings to a Jewelry store in Clearwater FL and they said the clarity and color grade were not correct. The earrings were sent for an independent appraisal and they concluded that the earrings were off 4 color grades and 2 clarity grades. The only thing that was correct was the weight of the diamonds. My husband called and spoke to Mr. Heitel and at first he seemed willing to be helpful however after several calls to him he has not returned any of my calls and his wife has been extremely rude!! read more

Have had repairs done at Heitel Jewelers in Venice. Excellent and affordable. They give free appraisals and test for gold FREE every thursday until 5:00. Some places have asked me for $15 just to test and see if something is real gold. Not on Thursdays at Heitel. I once brought them a silver bracelet missing stones and they put them in for $40!! Anyway, I'm sure they are not perfect but the people who write reviews on here can be very critical. I have never bought a $1500 item from them but whenever I've had anything to be repaired or was in the market for a reasonably priced estate piece for a birthday present of holiday gift to ask for, I have gone to them. read more

I have been a customer of Heitel Jewelers for many years. They are wonderful to work with and completely trustworthy. Good prices, exceptional service. Their custom work is superb. In addition, if you purchase from them, you can expect a very fair trade-in value as you change to a new setting or larger stone, etc. Want the best value for exceptional quality and top notch customer service? Go to Heitel. read more