Great experience; I brought in a pair of pants to have the legs shortened; the owners were…read moreextremely welcoming and friendly, the price was very fair, and they did excellent work.

Had a formal dress shortened and cups added as it was strapless. She did a great job & done on time.read more

If I could rate it higher I would!! Karen rescued me a day before my wedding and pretty much took…read moremy dress apart after David's Bridal butchered it. She really seems to care about her customers and is a master of her craft!

I lost weight recently and had to have my tuxedo altered. Louis made the alterations quickly and…read morethe suit fits better than it did when I bought it. This is why I use them for alterations. Way to go Louis!

I've taken several pieces here, always good, thanks! Had a dress taken down 2 sizes and a pair of…read morepants too.

Fast and friendly service with fair prices. The place a few doors down charged me almost as much as…read morethe coat cost to clean it last spring. Sterling does a much better job as well. My winter coat was absolutely filthy and now it looks brand new. Thank you Sterling Dry Cleaners!

Friendly People! They always have a smile. I have always received excellent service from the…read morewonderful people at this Sterling Cleaners. Their prices are very good. I have had all sorts of clothing professionally cleaned with them. I would definitely recommend checking them out.

I genuinely wish I didn't have to write this review, but my experience with Gunderson Cleaners…read moredeserves to be shared as a cautionary tale. Amongst 13 other dress clothing items, I brought in a slim-fit dress shirt, worn only a few times, to be cleaned. When I picked it up, everything looked fine at first but within 48 hours, I noticed a perfectly straight tear about 2 inches long along the sleeve, well below the elbow. It wasn't "wear and tear"; it was clearly the result of a hanger snag or equipment damage. When I brought it back, the same employee who handled my drop-off and pickup immediately acknowledged the tear was caused in-house and assured me I'd be reimbursed, saying a manager would follow up. She was very apologetic and reassured me it would be addressed. That gave me confidence in how Gunderson handles mistakes. Unfortunately, that confidence vanished quickly. Then I got a call from Dawn, who took over the situation and that's when everything changed. Instead of listening or showing empathy, she argued with me over the phone, insisting it was "elbow wear and tear." I calmly explained that another employee had already admitted it wasn't, and that the tear wasn't even near the elbow. Dawn snapped back, "Fine, I'll send it to the manager," and that was the end of the call. That was Saturday. Several days passed without a word. Then, on Thursday, I finally got a voicemail from Dawn saying, "The boss said no claim and that's as far as we go" No explanation. No apology. Just a flat denial. When I went in to discuss it, she said it was "wear and tear from your elbow" which is impossible based on the location of the damage and contradicts what the original employee said. To make matters worse, Dawn then told me I'd have to personally call someone named Denise (a regional manager) to try to resolve it -- but refused to give me contact info for Jim, the production manager who actually denied the claim. So, not only did they damage my new shirt, I'm now expected to chase down multiple people just to be heard. Why is the customer responsible for escalating a claim caused by the business? Who has time for this nonsense? Especially when I had just dropped off 13 items and paid over $130 that same week? And that's another part of this story - Gunderson is not cheap. Their prices are among the highest in the area, consistent with other reviews and feedback I encourage you to read. You'd expect a level of professionalism and customer service to match the cost. Regardless of how this ends, I'm extremely frustrated and disappointed. It's not even about the $60 shirt anymore -- it's the principle. This was handled inconsistently, dismissively, and without accountability. The fact that I now have to escalate on my own just to get a fair look at something this simple says everything about how Gunderson operates. I have an audio recording of this and a voicemail to ensure this story is straight. I'll gladly take my business elsewhere if it means I never have to deal with this kind of treatment again. What if this was a $100 or even $200 shirt? If you value your time, your clothing, or even basic customer service, please take your items somewhere else. Buyer beware -- once your clothing is damaged, Gunderson's "customer care" disappears.

I took three pair of pants to be dry cleaned almost a week ago…read more and for two days I can't get anyone to return my calls the hours posted on the website are incorrect so I wasted a trip there to only find out that nobody was there and they were closed "WHAT A NIGHTMARE"

No, I didn't have her do the zipper for me. Way too expensive. I'm sure she would have done a…read moregreat job, just can't afford her prices!

Terra's work on my wedding dress was incredible. Throughout the entire fitting process, Terra was…read moreknowledgeable, accommodating, and kind. She really took the time to listen to my needs as a bride. On multiple occasions, she was flexible with irregular fitting dates and times. I could not have been happier with how my dress was finalized under her care and the services she provided to me!

If you need your clothes dry-cleaned and don't mind your fine fabrics having a plastic sticker…read moreIRONED onto them, then go here. Dry cleaners are supposed to take care of garments and not needlessly damage them. Not at Gunderson

I would definitely not recommend taking your clothes to Gundersen Cleaners. I recently relocated to…read moreAppleton from Chicago and quickly realized there are very few places to take clothes for dry cleaning. I took my clothes to Gundersen Cleaners and was extremely disappointed. First, I was blown away by what they charge for their mediocre services -- $20 to dry clean a simple dress. Also, their charges are not consistent. For instance, I took two similar dresses and was charged two different amounts, and there were no additional services (alterations, sewing, etc.) provided for either of them. I'm not sure why there was a difference in the price, and I was provided no explanation for the discrepancy. Second, the woman that works at the front counter of this not-so-clean company (I understand it is a dry cleaners, but you would think with their ridiculous prices they could afford to keep their business a little cleaner) has the personality of a slug. I don't expect to be treated like I'm at a 5-star restaurant when I drop my clothes off, but it would be nice to at least have someone working up front that is friendly and doesn't make you want to run out the front door. Overall, my experience with this business was a negative one, and if you can find another place to take your clothes, I would advise you to do so.