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    Helix Pet Hospital

    4.2 (101 reviews)
    Closed 8:00 am - 5:00 pm
    Updated over 3 months ago

    Services - Helix Pet Hospital

    Pet physical or wellness exam

    Pet vaccinations

    Helix Pet Hospital Photos

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    Recommended Reviews - Helix Pet Hospital

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    Reviews With Photos

    Booboy . June 2010 - September 23, 2025

    [[HIGHLIGHT]]Dr Lorber and his staff are very caring and gave our little Booboy three extra years he wouldn't have.[[ENDHIGHLIGHT]]

    Hammy check up
    Celeste M.

    The staff was so amazing! They treated my Hamm like a Queen and were so nice to her. She can be a little wild child at the vet and they were not phased one bit. They totally included me in her treatment plan and I appreciated them working with my budget. They were very respectful and professional and I was super impressed with how clean the office was too. Appointments book out a little far, but I'd say it was worth the wait. I'm a really happy camper. It was an A+ experience all the way around. Thanks for helping to take great care of my little one. We will be back soon with fur child #2.

    Lauren A.

    Truly wonderful staff, you can tell they really care about animals and aren't just trying to squeeze as much money as they can out of you. We took our dog to be examined by Dr Powers today as one of his nails looked broken. She informed us he would have to be sedated to remove the nail, and to our surprise was willing and able to do it that same day. They always keep in touch thru text message to let you know how your animal is doing, when they will be discharged, and I've received messages from a previous surgery Lando had with them to check on how he is doing. What really went the extra mile (and made me teary eyed) was the "L" (for his name, Lando) and a heart they added to his cast. That's too sweet. Never had such a positive experience at a veterinary office. Thank you!

    King of the bagel toy
    Cara D.

    Dr. Lorber and his team are the newer owners of this wonderful pet hospital. Despite living 45 minutes away now, we still drive to see Dr. Lorber. We tried to switch, but received a mis-diagnosis on a lump and realized trust was at the foundation of our decision to stay with Dr. Lorber. Trust is so important when it comes to our pets. We need to know the doctor has or will find accurate information and will be able to explain it thoroughly so we can make the best decisions, emotional and financial. We currently have five dogs and two bunnies, and have had many others over the years (dogs, cats, chickens). We have five grown children and they have always added animals to our lives (with and without permission!) Dr. Lorber has helped us with so many issues from upset tummies, to diabetes, to severe heart murmur, to injury, to passing from life. He provides comprehensive information about each option with clear pricing, and will share what he believes to be the most compassionate and helpful route. He does not recommend over-treatment but recommends what he would do if it was his pet, and it is always what we are thinking as well. I saw a review that said HPH's pricing was high, but that could not be further from the truth. I laughed out loud. We are 30-year pet owners and provide the best for our pets. We know his prices are as low as they can be, as compared to other vets where even simple things are up-charged. He once helped our daughter's cat at 7:30 a.m., showed our daughter how to help her cat with a distended tummy, and charged less than $200 for the one-hour visit, the treatment, a flat of medicated food, and another medication. He consistently provides overly fair pricing. Another time he only charged us for one of our new rescue dogs for the initial exam when he easily could have charged for both. Another time squeezed us into an already full schedule for an echocardiogram when we found out our new dog had a 5 out of 6 grade heart murmur--and charged $400 instead of the $2500 - $3000 we were being quoted at three cardio vet specialists in San Diego (who also had a 6 to 10-week wait which we could not endure). It included a phone debrief and a detailed written report from the cardiologist that we were able to use to make decisions after. We weren't expecting either of those. More importantly than that is his, and his team's, commitment to customer service. They are kind people who care about their customers, even when having so many of them and surely having customers who are more challenging than others. Of course they have a cancellation policy--that is how you run a successful business. Mutual respect, not just one way. Thank you for all you do for our family. It is a breath of fresh air and a feeling of confidence knowing you are in our lives to help us with our beloved pets.

    Sid and Queenie
    Marcellia M.

    This review is definitely long overdue. I have been going to Helix Pet Hospital for a few years now. We trust them with all of our pets and appreciate there love for animals. I cannot begin to thank Dr. Lorber and his staff for everything they have done for my dogs. This year, Dr. Lorber found a life threatening condition for my dog Queenie, stabilized her the best he could while trying to help me find a hospital that was able to do the serious surgery and take me immediately. My dog is alive because he found the issue and acted quickly. He provided me options for assistance as well since I did not have pet insurance. As luck would have it shortly after Queenie's medical emergency -- my other dog, Sid was having issues and not acting himself. Since it was late at night I had to take Sid to the emergency and only got anti-nausea and fluids because they were so expensive to do any of the tests. I called Helix Pet Hospital when they opened and asked if there was anything they could do to see him because I was worried and going to ER for the tests were costly. Even though Helix was booked they were able to squeeze me in the following day. Dr. Lorber found the issue right away and gave him antibiotics and in a couple days we are seeing him back to life already. In addition to their attentiveness and care Helix Pet Hospital has always been very reasonable with their treatments and suggestions for dogs whenever we have taken them in. They never push anything that is out of the ordinary or extensive. Thank You Helix Pet Hospital for Everything!

    Anna H.

    I love love love this place. As someone who's never had to find a cat vet before - I'm relieved this place was easy to find. The atmosphere is friendly, and the veterinarian is sweet and explains things very clearly. Parking is out front for the office. My cat Winter really appreciates everything you guys do for him!

    Bosco

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    5 months ago

    Knowledgeable, caring Doctors and Team. We've been going to them with all our dogs since 2006. Great staff and excellent care.

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    1 year ago

    [[HIGHLIGHT]]Love them, the front desk is wonderful the doctor is wonderful.[[ENDHIGHLIGHT]] Will never use a different vet.

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    Page 1 of 3

    Ask the Community - Helix Pet Hospital

    Review Highlights - Helix Pet Hospital

    Lorber talked to us with a calm demeanor and gave us common sense advice and we both appreciate that so much.

    Mentioned in 36 reviews

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    Pet Urgent Care

    Pet Urgent Care

    3.8
    (55 reviews)

    Brought in my dog Bandit, a 110-lbs Great Pyrenes-Bluetick Coonhound mix because of an itchy ear…read more It was beginning to look like a fungal infection he had before. Vet Tech Andrea took good care of Bandit, bringing him to the exam room. Dr. Parnell came out in a few minutes to let me know that Bandit has an allergy to something undetermined. (Later on, after medication, his allergies eased). I think we waited only 5 minutes and was out in about 30 minutes. Although she did treat Bandit's immediate allergy she recommended seeing his regular veterinarian to get a comprehensive allergy check. Superb service! Highly recommended!

    If you spend 1k per hour you should get a professional opinion backed up with action to resolve a…read moremiscalculation on their part. Instead I sat in the lobby waiting for them to charge me and decided to go across the parking lot to Pet Emergency. I would not recommend Pet Urgent Care to anyone. Long story below....... Came in to get a wound stitched for my dog Henry and spent almost 1k with Urgent Care for less than an hour of work. Fine, that's what a professional Doctor charges. Before I left they told me that the stitches would come out in 10 to 14 days. I got a call from Urgent Care this morning on day 10 and took Henry in to check to see if the stitches were ready to come out. I specifically asked to have him checked to see if they were ready to come out. The Doctor at Pet Urgent Care said that the wound was healed and removed the stitches. I took Henry home and went to work. When I got home from work and checked on Henry his wound was wide open. All of this is understandable. The Doctors response was not. When the doctor came out to speak with me she was suggesting that we spend more money on a wound cleaning and more antibiotics rather than replacing the stitches. I asked "why would I be charged if the stitches were taken out earlier than the 14 days" and the doctor replies " well we can't leave the stitches in too long" I asked "how could the stitches be being left in too long if we are at day 10, the earliest day in the healing recommendation to get the stitches out. I was told that it was a 10 to 14 day healing cycle" she responded with "what are you trying to do here, have a go at me" I said "no, you simply contradicted yourself, the wound obviously would have benefited from the extra 4 days of healing, but it was your professional opinion to take them out on day 10 rather 14 and now you want to just leave my dog with a gaping open wound" she got upset and said that I could go to Pet Emergency and that she would come back with a Manager. She came back, but with a staff member who thank god could witness the doctor getting upset again. So now she starts telling me how the wound would heal on its own, it would start to grow back together, they only use stitches so that it heals faster. And that was just another contradiction to taking the stitches out too early. This could have been an opportunity for the Doctor to take some responsibility; instead she got confrontational again..... I have been in customer service since 1998 and I have never even considered asking a customer "Are they trying to have a go at me". Thanks Pet Emergency. I'm glad you shared the same parking lot.

    Rancho San Carlos Pet Clinic

    Rancho San Carlos Pet Clinic

    4.4
    (215 reviews)

    As we all know finding the perfect place to keep your pets healthy can be a daunting task. I've…read morenever been a fan of facilities that bring out the dreaded clip board with invisible $ signs floating in the air. I have never experienced that at this clinic. Options are given with estimated costs. Treatments are discussed. I rescued 2 cats ten years ago. Each with their own trauma. I have trusted Dr. April Rodriguez to assist with their physical and mental health. Most recently she helped my beautiful Flora cross the rainbow bridge. Having her be the one to do it meant so much to me. There's so much to love about Rancho Carlos. The front-desk staff is consistently friendly and accommodating. Cats may not love vet visits, but they have a wonderful "cat whisperer" (if I'm remembering correctly, her name is Sam). And Dr. Rodriguez truly does this work out of love--she's intuitive, selfless, and always thinking about the best next step.

    I am disgusted. My dog Frenchi had to be put to sleep this weekend and our other dog, Jacaranda had…read morean epileptic seizure and was in emergency for a few days - had to be seen again a this morning. Mind you, notices were sent to her vet. Our vet here is Dr. Rodriguez. We followed her from another vet. She is an outstanding and caring vet. Jacaranda had been seen by Dr. Perry because our regular vet was not available. She had a seizure right in the waiting room, there were quite a few people working on her. Over $1,000. For her episode. She had a seizure at home and it was just the two of us and she took a pill and was fine. Dr. Perry had said dogs have seizures all the time there, which I thought was strange, I have been to a lot of vets over the years and not seen a seizure. Ever. I've mentioned this to other vets who don't seem to know what she's talking about and suggest I go elsewhere if dogs are having seizures all the time in the waiting room. Maybe it's something environmental? Today, after putting Frenchi down over the weekend, she was old and had lived a long life and was not doing great, jacaranda had a seizure and we took her into VCA Mission Valley. We took her to Kearny Mesa and we left after many hours of them not caring for her, it's a real circus there. Don't ever go there. The Mission Valley team got jacaranda back on track and I needed to take her in first thing this morning. Then I get this AI generated message that seems like I'm texting with a person saying that Dr. Perry think she should schedule a T-4 test. She just had one in Jan and it was normal. And dr. Perry is not her doctor. They received messages from VCA about what had gone on, so why harass us about anything right now? Heartless, right? I don't know what's going on there, or why the urgency for billing is happening from a vet that is not her regular vet, but I am sickened. Just crestfallen that we need to change vets because we love Dr. Rodriguez, but if this is what happens when she is out of the office - no thanks! Be aware. I just want to vomit. This is not how a vets office should be dealing with someone who just had a dog die and the other at emergency just days before. I should probably post the heartless conversation I had with two real people. Dr. Rodriguez is out of the office. She should know what is going on there. I am so sickened by this whole situation. We love you, Dr. Rodriguez, but we just can't deal with whatever is going on there. Alaura, whom I spoke with, said she would let them know that Dr. Perry is not her vet. Dr. Perry has never been her vet. She saw Dr. Perry out of necessity. Not for any other reason. Personally, I am just so disgusted. It's not bad enough all of this other stuff happened with our other dogs? It's been a bleak few days - that they were notified about - and I'm at a loss about how I even got texted about this test that the avma says should be done once a year if the last one was normal and it was done in January all of a sudden pops up. Alaura (who has always been very nice, I explained to her I do NOT want a call from management, I am just done) said someone new was working that contacted me (the original text had been AI and contacted me about this random test that doesn't need to be done right now). I should just post the conversation, it was completely mindless even when another person with more experience took over. I'm sure you would see why I am so upset. I've never had any of these random texts about tests before, why now? Why from Dr. Perry when she is not our vet? This is just about the most uncaring thing I've ever seen from a vet, mind you, we have experienced much worse from VSH. At least Rancho isn't performing unnecessary surgeries. So, there's that, at least. I'm just having a really, really bad, terrible time and this was the very, absolute last thing I needed. We won't be returning.

    College Animal Hospital

    College Animal Hospital

    4.0
    (190 reviews)

    I haven't even brought my cat in yet, but I already feel like I'm in good hands. I called with some…read morepretty complicated questions about traveling with my pet, and Trixie answered every single one of them without making me feel rushed or dismissed. She was knowledgeable, genuinely warm, and even pointed me toward resources and services that could help with pet travel, things I wouldn't have thought to ask about on my own. It says a lot about a practice when the team makes you feel this taken care of before you've ever walked through the door. Can't wait to finally come in. Highly recommend just giving them a call , you'll see what I mean!

    Worst vet I've ever been to. If I could give it a zero stars I would…read more My cat had a dental cleaning and tooth extraction scheduled early morning. The first issue came when I reviewed the estimate. They had included bloodwork that I had already paid for ($161). After I pointed it out, the receptionist printed a corrected estimate, bringing the total to between $1,700.74 and $1,846.99. The receptionist then told us that a $1,000 deposit was required before the procedure. Although we thought that was unusually high, we agreed because we wanted our cat to receive the care she needed. Before proceeding, we asked the receptionist to let the doctor know that if any additional teeth needed to be extracted, we wanted to see the X-rays first before approving any extra procedures. Because the vet bill has 500 dollars in case they need to extract any other tooth. We felt this was a completely reasonable request. After speaking with the doctor, the receptionist came back and said, "Actually, the doctor said the deposit is $1,700." We were shocked. The only thing that had changed was that we asked to review X-rays before authorizing additional extractions, yet the required deposit suddenly increased from $1,000 to $1,700. We wanted an invoice / receipt to show that we paid, yet the receptionist said "our system does not give any receipts or invoice". Which makes no sense because how can it show that we paid? I have never been to a veterinary clinic that requires you to pay what is essentially the full cost of the surgery as a "deposit" before the procedure has even taken place. It made no sense. All they wanted was the extra money which was the $500 dollars. We asked to speak with Dr. Daniela Sumano so we could understand why the deposit had suddenly changed. The receptionist told us, "Sorry, she only answers medical questions, not questions about the bill or pricing and she has no time" That response was incredibly frustrating. If the doctor was the one who instructed the receptionist to increase the deposit from $1,000 to $1,700, then she should have been willing to explain why. Instead, we were given no explanation and no opportunity to discuss the decision. At that point, I asked them to cancel the procedure, return my cat, and refund my $1,700. The lack of transparency, poor communication, and unwillingness to answer simple questions completely destroyed our confidence in this clinic. Before we left, we asked the receptionist for the doctors name( Dr. Daniela Sumano) We left without the procedure and will never return. As soon as we got home, the doctor called us asking if we have any questions. Which was too late. I would not recommend this veterinary clinic if you to want to maintain a healthy pet and anyone looking for transparent communication, honest, billing, and respectful customer service.

    Helix Pet Hospital - vet - Updated August 2026

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