Straight to the point get it done…read more. My dog needed surgery., Super easy they didn't Price gouge me.. I think they were very professional and I like them

Been using Jamul Vet Hospital for years now. Current staff are all super friendly, helpful, and…read morehonest. Can't say enough good things about them. They've helped with all number of issues with our many dogs over the years. HIGHLY RECOMMENDED.

We just left the clinic after having to put our kitty to sleep. Every single person was so caring…read moreand loving - I appreciate each one and know who my vet will be when I am able to think about another pet.

We recently adopted 2 two-year-old cats from Friends of Cats in El Cajon. Every adoption comes with…read morea free vet visit and the shelter staff recommended Steele Canyon. The clinic is in an unassuming storefront in a strip mall. Inside, it's bustling and cheerful. The front-desk lady who greeted us (and was also our vet tech) was very nice. We were seen quite promptly, and the tech did a thorough and gentle exam on both kitties. The vet, Dr. Bader, was excellent and thorough and pronounced both kitties healthy. We were thinking this visit would be a one-off, only because there are vets much closer to our home, but now we're planning to make this our new vet clinic. The care is good, the staff are kind and friendly and the clinic isn't owned by VCA or another corporate entity. (Our previous favorite clinic was bought by VCA a few years ago; prices have skyrocketed, staff turnover is very high and you never see the same vet twice because they leave so quickly.) We hope our kitties stay healthy for many years, but we'll be bringing them back to Steele Canyon for their yearly wellness visits and future health needs.

I love this vet very much. My cat has a ton of health…read moreissues, and finding care for her has been difficult because she does not cooperate. Every appointment I've had with Animal Care Clinic has been with a Vet who very clearly cares about what they do and demonstrate compassion and gentleness with my finicky fur baby. I have gone to PLENTY of vets and I assure you this is the best I've found so far in all of San Diego and very much worth the longer drive. Parking is always available and there are several appointment times making it easy to schedule a visit. The only caveat is that it is rather pricey. I will always do the best I can for my cat, so I know it's worth it. But it can be quite a high price so make sure it's in your budget.

Changing my previous 5-star review from two years ago to 1 star. After 20-plus years of loyalty to…read morethis practice, I am never coming back. It really feels like this place has changed ownership, because the standard of care has completely tanked. I took my elderly dog in earlier this week, and he was left suffering because the fill-in vet on duty apparently "wasn't allowed" to prescribe certain types of medication. How do you even leave a vet on duty as the *only* doctor available if they aren't fully permitted to prescribe what a patient needs? They told us to come back first thing the next morning when a regular vet could sign it. I took the day off work and showed up at 8:00 AM , waited an hour, and was told they'd call me when it was ready. I came back at 11:00 AM, and still, no written prescription. When I asked why it was taking so long, the staff literally told me the vet was so busy he hadn't even had time to go to the bathroom. Look, if your clinic is that poorly managed, don't schedule appointments and don't tell people to show up at 8:00 AM. It's now pretty obvious why they make getting a physical prescription such a nightmare: they've heavily shifted their practices to push their own in-house mail-order service to bring in more money. What they don't tell you is that their mail-order takes days to actually get to you, and they completely hide the fact that under California state law, you have the right to a paper prescription you can take to any outside pharmacy. Using chaotic scheduling and corporate sales tactics as an excuse to let a suffering animal go without medication is completely inexcusable. The total lack of urgency and terrible communication completely broke two decades of trust.

I brought in my hamster, Maple, today to Dr. McNeil and the Vet Tech Allison. Both Allison and Dr…read more McNeil were incredibly kind and both informed on hamsters! I felt very safe with them both as they examined my very wiggly ham. Maple ended up needing a tooth trimming which was done very quickly. I could hear them gushing and giggling about her as they treated her as well, which made me feel like they really cared! I was incredibly nervous to bring in my hamster to get her tooth trimmed but now I will feel at ease knowing that she is in great and informed hands!

I'm currently deployed overseas US Air Force and had to deal with this headache without being able…read moreto be close to my partner. My retired K9 dog was neutered without removing scrotum after possibly having cancer, which is standard for K9 law-enforcement dogs. I have a decade of canine experience this unacceptable They said that the swelling was normal that the next day after follow up appointment is scrotum burst open and they are taking no responsibility. Stay away and don't bring your dogs / pets here I recommend El Cajon Valley Vet I will advise my department to go elsewhere too

Beware that sometimes services are done as a courtesy/ but if you ask for them you will be charged…read more I have a 3 lb dog and was told after the fact the charge for trimming her nails was $33. When I told Tori who was ringing me up that I had never paid before. She It's because you asked for it this time (to be clear I wasn't here for a nail trimming, t was for my puppies rabies shot). I explained I did not know that. When I gave her my credit card the charge was $3750. She said the extra charge was for California Waste Tax. I was clearly upset. There was no discussion as to splitting it or waiving it this time. The 3 workers at the front desk were more worried about getting their money than keeping a new customer happy. Disappointing.

If I could give this place zero stars, I would. This place is very expensive, sketchy and a total…read morerip off. I brought my 12 year old dog Zelda and 14 year old dog Rocky in for boarding for 10 days while we were on vacation. I spoke with Jennifer about boarding and told them about the issues with my dogs, Zelda has some dog aggresion towards other dogs and Rocky is very old, has some potty accidents and has joint and hip issues. I was told Singing Hills would board them as they take "special needs" dogs so I would not have to worry too much about Rocky, they would give him a light sponge bath if he had a potty accident or it would be $20 for a full bath. I told them very clearly I did not want a daily $20 bath, or any extras, and they did not give a price for a quick sponge cleaning. At the start of my vacation a vet tech started texting me several times per day about Rocky's medicine dosage. Then the next text messages were claiming Rocky was not able to walk at all and the techs had to carry him and put slings on him, which was very alarming since he walked into Singing Hills just fine without any issues. Then another text came in saying the manager will be charging me an extra $20 PER DAY for Rocky's care because he was too much for the staff to handle and I would have to speak with her on Monday morning since they are closed on the weekends. Monday I spoke with the manager who sounded frantic when telling me about Rocky's few days there. She then texts me later that same day and says both of Rocky's ears are bleeding, he is rubbing his ears and smearing blood on the walls, and that there was a weird swollen bump on his mouth. They needed the doctor to examine his ears and texted a picture of the inside of his ears, I didn't see any blood and they just looked really dirty with brown gooey buildup. I declined the exam, I wanted my veterinarian to examine Rocky. The next day I get another text saying Rocky was viciously attacked by Zelda, he has a wound on his head and the doctor at Singing Hills has to examine and treat him with or without my consent, they also put Rocky in a seperate "medical suite" and said they were going to charge me more money. I could not believe it when they said Zelda attacked Rocky, she never has in the 12 years we had her. They sent surveillance footage to my cell from the kennel. What the video shows is nothing they described, there was no dog attack....Rocky was clearly standing up by the entry gate in the video (Singing Hills claims he could not stand or walk at all), Zelda walks past him to the other end of the kennel and he falls over. He may have hit his head on the wall when he fell over since he has hip and joint issues. I called the manager questioning this because I am getting very suspicious of them contacting me multiple times a day on my vacation telling me they are charging more money every day for my dogs care and "injuries". I asked the manager if she could send the original surveillance footage to my husbands email for better quality view and she gave me the run around, said she needed a "computer person" to do that and nobody in the office knew how to do it. I mentioned to her that we were suspicious of everything going on, all the multiple texts, issues with my dogs in their care and extra upcharges. She then became argumentative, unprofessional and gave me a bad attitude for duration of the call telling me to have someone come pick my dogs up immediatley if I am not happy with the care provided, she claimed their kennel is the best and loving to animals. So I was forced to leave my dogs there for a few more days because I didn't have anyone pick them up and we were in another country. Singing Hills stopped the multiple texts after I confronted them on that last call. When we picked up the dogs, I could not believe what I saw. Rocky looked liked he had been drugged with some kind of sedative that was wearing off and had to be carried to my truck. And then we received a shocking bill of $1,560.40 for a 10 day stay for 2 dogs, we were able to get only a small military discount. We took Rocky to our regular veterinarian the next day, he seemed fine, happy and back to normal after he left Singing Hills and he was walking and standing up. We had him fully examined, we told our vet everything Singing Hills told us, the vet was shocked at what we told her. There was no evidance of blood in his ears they were just really dirty, the weird bump on his lip looked he bit his lip from eating too fast, and the wound on his head that Singing Hills claimed was from my other dog "attacking him" was not a dog bite at all, it was a small straight split wound. No puncture wounds whatsoever around his face neck or body. Don't let Singing Hills take advantage of you like they did to us and we did our research on them before boarding our dogs. Singing Hills Animal Hospital is totally incompetent and greedy!

I never thought I'd get the energy to write this post bc anything about my boy & that painful day…read morewill haunt me forever but I do know I owed it to this vet & staff to praise them for how much they helped me with this day. I had to make the hardest decision literally of my 35 years to put my sweet old man down, he was 13 and my world. Although it was something no one ever wants to do this staff and doctor helped make the worst day a very special yet lovely experience despite the circumstances. Just wanted to say to anyone who has to make the hard decision how empathic, & incredible everyone was here. If you need to make the hard decision with your baby this truly is the staff to make the decision with. Thank you guys for caring & loving bubba . They even gave me prints of his nose & paws I remember them asking that day & I do know I said yes but I also was in such a tunnel vision of heartbreak I had forgot until I picked his ashes up & saw how special it was. Thank you guys

My dog is leash aggressive and the staff is always so accommodating! They take him through the back…read moreand keep him secluded. It takes so much stress and anxiety off both me and my dog. I absolutely love the staff. No matter how busy or under staffed they are you wouldn't know while interacting with them. The entire staff from front desk to vet techs to the vets are always so kind and willing to take their time and help in anyway possible. I couldn't imagine taking my dog anywhere else. I am grateful for this office and for all of those who make an extremely stressful situation a little easier for me!! Thank you to all.

I wish we had met Dr Simpson back in January because he totally made our baby better. Our Shih Tzu…read morehad an abscess that ruptured through his cheek and even our original vet kept saying that our fur baby needed to be put to sleep, and talked me out of special care saying it was so expensive and why put our baby through that? But it was just one subcutaneous medication once a week for a month for his anemia. After going to multiple vets telling me the same thing which was NOTHING (I'm thinking now they didn't know what they were doing) Dr Simpson was compassionate and saw that we had been through such turmoil, he was kind and said the magic words. "We'll fix his teeth and sew up his open wound (from his mouth to his cheek)" Not one vet prior had that obvious answer that we were looking for, until we met Dr Simpson. Thank you Dr Simpson!

Avoid this veterinarian at all costs! They misdiagnosed my dog not once, but twice. I was advised…read moreto see a cardiologist and referred to an emergency hospital with supposed cardiologists, only to find out there were none there I ended up having to pay for the visit at that hospital.

I'm 81 years old and I have had dogs all of my life. Of course that means I've had many many…read moreexperiences with veterinarians from Maine to California and several cities in between. I can say without reservation that the care & comfort facility is the best that I have worked with. From the front desk people like Cherie and all of the veterinarians who have been taken care of my two puppies for the last several years. They represent the pinnacle of professionalism. My only regret is that I can't get them to cross over to human medicine and take care of me as well. Bill S.

I made an appointment online last night for my cat who I think might have some urinary issues and…read moreneeded to move it up 1 day because of constraints and when I called to move it, I mentioned I was a first timer for this clinic because I had some questions. I'm then told that I would have to pay a deposit of $80 just to book the appointment now because a lot of people cancel apparently. Why does the online system not make you do that then and why would I have called to change the appointment if I was planning on canceling? The receptionist was a bit snarky about it too after I said I couldn't pay that today. I take that as a sign that I would have had a bad experience, so on to another vet that cares.

This is the most amazing vet! Communication is on point, always on time or early for appointments…read moreand very affordable. I just found her about two months ago and now call her for everything!

Buying a horse from 2.5 hours away is a scary process! But I lucked out when I called Dr…read more Garfinkel. She spent hours vetting my horse and then talked me through the process with patience, care, and objectivity. What a true professional and nice person! She also understood where I am in my Dressage journey and shares a love of the sport and horses as well. Really a great doctor!

This review is for Dr. Mondares and teeth cleaning service for my 12 year old corgi. I do know that…read moreDr. Mondares is planning on leaving this place but call ahead if you wanted her service. This isn't our usual vet due to 2x price difference from here and there. Also we were here from a recommendation from my friend who has been with Dr. Mondares for years. So I thought why not. Let's try this place out. Located right off of a highway, plenty of parking spaces. The inside wasn't all that new or fancy, but it was clean. I was greeted by a lady in the front and she was welcoming. She was the only one working the desk and answering calls and checking people in. Busy lady! We waited about 15-20 mins for a vet tech to get our information and take my corgi for teeth cleaning. This vet tech was not welcoming but it was early in the morning so understandable. I took my dog around 8am and they were done about 1-2pm and I was able to get her after work. Dr. Called to explain what happened, if my dog needed any extraction (she did not needed it) and after care. For the next few days my dog did have bleeding poop but when I called, that's apparently normal. So I wasn't worried. It did go away after few days. Overall, I did not have in person interaction with the doctor but I'm happy with her service.

If you care about your pets please dont bring them to this place!!!…read more Worst customer service i ever had . Seems like the only thing they care its your money! Im doubt they love animal !!! When we met with the vet for the first time he said the dog may have ear infection and to watch for it . We back to get 2nd vaccine and we ask to check the ears again since we think something going on , and the said our appointment for vaccination only ! And we need to book another appointment and the only availability its a week from now ! How didn't even lift her ear to have a quick look while im there for vaccination!!! Really unprofessional and disrespectful. The vet and the employee was rude ! When I asked to print my dogs record since I will never go to place that dont care about my pets thay claim they cant print it , wich they did at the end ! All the team had attitude in our first visit and also at our 2nd visit . They also tried to give your pets unnecessary vaccination. Im definitely going to call to the vet board. I dont thinks this place need to take care of animal