We just left the clinic after having to put our kitty to sleep. Every single person was so caring…read moreand loving - I appreciate each one and know who my vet will be when I am able to think about another pet.

We recently adopted 2 two-year-old cats from Friends of Cats in El Cajon. Every adoption comes with…read morea free vet visit and the shelter staff recommended Steele Canyon. The clinic is in an unassuming storefront in a strip mall. Inside, it's bustling and cheerful. The front-desk lady who greeted us (and was also our vet tech) was very nice. We were seen quite promptly, and the tech did a thorough and gentle exam on both kitties. The vet, Dr. Bader, was excellent and thorough and pronounced both kitties healthy. We were thinking this visit would be a one-off, only because there are vets much closer to our home, but now we're planning to make this our new vet clinic. The care is good, the staff are kind and friendly and the clinic isn't owned by VCA or another corporate entity. (Our previous favorite clinic was bought by VCA a few years ago; prices have skyrocketed, staff turnover is very high and you never see the same vet twice because they leave so quickly.) We hope our kitties stay healthy for many years, but we'll be bringing them back to Steele Canyon for their yearly wellness visits and future health needs.

I love this vet very much. My cat has a ton of health…read moreissues, and finding care for her has been difficult because she does not cooperate. Every appointment I've had with Animal Care Clinic has been with a Vet who very clearly cares about what they do and demonstrate compassion and gentleness with my finicky fur baby. I have gone to PLENTY of vets and I assure you this is the best I've found so far in all of San Diego and very much worth the longer drive. Parking is always available and there are several appointment times making it easy to schedule a visit. The only caveat is that it is rather pricey. I will always do the best I can for my cat, so I know it's worth it. But it can be quite a high price so make sure it's in your budget.

I've been a customer for more than 25 years, and like many good things, sometimes they come to an…read moreend. Since the retirement of Dr. Roger Beckman and, I'm guessing, the sale of ACC, it feels like the focus has shifted from pet care to pet sales. We brought our puggle in because one of her nails was growing abnormally and needed attention. This was a follow-up visit after an initial appointment that cost $392 for an exam and antifungal medication. At today's visit, we were given two options: sedate her for about $200 and trim the nail, or trim it without sedation and give her something for discomfort beforehand. We chose the second option. The nail was trimmed back, along with the rest of her nails. When we received the bill, however, we discovered we had been charged nearly $100 for a Carprofen injection that had never been quoted. My wife questioned the charge, and the technician acknowledged the concern, but by then the injection had already been administered. The total bill for today's visit? $317. That included the injection plus $37 for two Carprofen caplets. So after spending more than $700 between the two visits, we ended up with a trimmed nail and a lot of sticker shock. To be clear, Dr. Sullivan was great. She was professional, caring, and took the time to explain the treatment plan. My issue isn't with her. It's with a process that seems increasingly focused on adding charges and selling services rather than providing transparent, affordable care. After 25+ years as a customer, that's disappointing. Pet owners should ask detailed questions and get all costs in writing before authorizing treatment. Sadly, it's probably time for us to find a new veterinarian.

I brought in my hamster, Maple, today to Dr. McNeil and the Vet Tech Allison. Both Allison and Dr…read more McNeil were incredibly kind and both informed on hamsters! I felt very safe with them both as they examined my very wiggly ham. Maple ended up needing a tooth trimming which was done very quickly. I could hear them gushing and giggling about her as they treated her as well, which made me feel like they really cared! I was incredibly nervous to bring in my hamster to get her tooth trimmed but now I will feel at ease knowing that she is in great and informed hands!

I'm currently deployed overseas US Air Force and had to deal with this headache without being able…read moreto be close to my partner. My retired K9 dog was neutered without removing scrotum after possibly having cancer, which is standard for K9 law-enforcement dogs. I have a decade of canine experience this unacceptable They said that the swelling was normal that the next day after follow up appointment is scrotum burst open and they are taking no responsibility. Stay away and don't bring your dogs / pets here I recommend El Cajon Valley Vet I will advise my department to go elsewhere too

Beware that sometimes services are done as a courtesy/ but if you ask for them you will be charged…read more I have a 3 lb dog and was told after the fact the charge for trimming her nails was $33. When I told Tori who was ringing me up that I had never paid before. She It's because you asked for it this time (to be clear I wasn't here for a nail trimming, t was for my puppies rabies shot). I explained I did not know that. When I gave her my credit card the charge was $3750. She said the extra charge was for California Waste Tax. I was clearly upset. There was no discussion as to splitting it or waiving it this time. The 3 workers at the front desk were more worried about getting their money than keeping a new customer happy. Disappointing.

If I could give this place zero stars, I would. This place is very expensive, sketchy and a total…read morerip off. I brought my 12 year old dog Zelda and 14 year old dog Rocky in for boarding for 10 days while we were on vacation. I spoke with Jennifer about boarding and told them about the issues with my dogs, Zelda has some dog aggresion towards other dogs and Rocky is very old, has some potty accidents and has joint and hip issues. I was told Singing Hills would board them as they take "special needs" dogs so I would not have to worry too much about Rocky, they would give him a light sponge bath if he had a potty accident or it would be $20 for a full bath. I told them very clearly I did not want a daily $20 bath, or any extras, and they did not give a price for a quick sponge cleaning. At the start of my vacation a vet tech started texting me several times per day about Rocky's medicine dosage. Then the next text messages were claiming Rocky was not able to walk at all and the techs had to carry him and put slings on him, which was very alarming since he walked into Singing Hills just fine without any issues. Then another text came in saying the manager will be charging me an extra $20 PER DAY for Rocky's care because he was too much for the staff to handle and I would have to speak with her on Monday morning since they are closed on the weekends. Monday I spoke with the manager who sounded frantic when telling me about Rocky's few days there. She then texts me later that same day and says both of Rocky's ears are bleeding, he is rubbing his ears and smearing blood on the walls, and that there was a weird swollen bump on his mouth. They needed the doctor to examine his ears and texted a picture of the inside of his ears, I didn't see any blood and they just looked really dirty with brown gooey buildup. I declined the exam, I wanted my veterinarian to examine Rocky. The next day I get another text saying Rocky was viciously attacked by Zelda, he has a wound on his head and the doctor at Singing Hills has to examine and treat him with or without my consent, they also put Rocky in a seperate "medical suite" and said they were going to charge me more money. I could not believe it when they said Zelda attacked Rocky, she never has in the 12 years we had her. They sent surveillance footage to my cell from the kennel. What the video shows is nothing they described, there was no dog attack....Rocky was clearly standing up by the entry gate in the video (Singing Hills claims he could not stand or walk at all), Zelda walks past him to the other end of the kennel and he falls over. He may have hit his head on the wall when he fell over since he has hip and joint issues. I called the manager questioning this because I am getting very suspicious of them contacting me multiple times a day on my vacation telling me they are charging more money every day for my dogs care and "injuries". I asked the manager if she could send the original surveillance footage to my husbands email for better quality view and she gave me the run around, said she needed a "computer person" to do that and nobody in the office knew how to do it. I mentioned to her that we were suspicious of everything going on, all the multiple texts, issues with my dogs in their care and extra upcharges. She then became argumentative, unprofessional and gave me a bad attitude for duration of the call telling me to have someone come pick my dogs up immediatley if I am not happy with the care provided, she claimed their kennel is the best and loving to animals. So I was forced to leave my dogs there for a few more days because I didn't have anyone pick them up and we were in another country. Singing Hills stopped the multiple texts after I confronted them on that last call. When we picked up the dogs, I could not believe what I saw. Rocky looked liked he had been drugged with some kind of sedative that was wearing off and had to be carried to my truck. And then we received a shocking bill of $1,560.40 for a 10 day stay for 2 dogs, we were able to get only a small military discount. We took Rocky to our regular veterinarian the next day, he seemed fine, happy and back to normal after he left Singing Hills and he was walking and standing up. We had him fully examined, we told our vet everything Singing Hills told us, the vet was shocked at what we told her. There was no evidance of blood in his ears they were just really dirty, the weird bump on his lip looked he bit his lip from eating too fast, and the wound on his head that Singing Hills claimed was from my other dog "attacking him" was not a dog bite at all, it was a small straight split wound. No puncture wounds whatsoever around his face neck or body. Don't let Singing Hills take advantage of you like they did to us and we did our research on them before boarding our dogs. Singing Hills Animal Hospital is totally incompetent and greedy!

My sweet Chloe clearly had an ear infection, and her regular vet didn't have any availability for a…read morefew weeks. Next Door to the rescue, lol. So many people recommended Jamacha Pet Vets. I'm glad I found them! They got Chloe in right away, cleaned up her ears and inserted meds. She did have to go back for a follow up, because the first round of meds didn't quite clear up the infection. The staff is very kind and knowleadable and I'm happy to have a back up vet for my babies.

The level of incompetence in this office is staggering…read more During my senior dog's annual exam we discussed his anxiety and previous seizures. We are not new patients so they are fully aware. His personal collar even has a medical alert. They took him back to take his bloodwork, anal glands expressed etc. I was told about 20 minutes. Instead of bringing him back to me in the lobby, they locked him in a kennel away from all other dogs without a seizure collar (bells to alert if he has a seizure). Again put him away from other dogs which means nobody had eyes on him. When he was finally brought out to the lobby 40 minutes later (double the quoted time) he was catatonic. Covered in his own pee and face dripping wet from drool. He 100% had a seizure under their care and nobody noticed. They also returned him without his personal collar so also possible they confused him for another dog and gave him something they shouldn't have. I insisted Dr. Nixon come speak with me. She agreed after seeing him again she believed he had a seizure and apologized for whatever reason nobody saw it. I was told a manager would reach out to me. I even emailed requesting they call me. Result is nobody bothered contacting me and my dog could have died under their care during a routine visit. Needless to say I will never trust them again with my baby. Careless and no follow through.

I wish we had met Dr Simpson back in January because he totally made our baby better. Our Shih Tzu…read morehad an abscess that ruptured through his cheek and even our original vet kept saying that our fur baby needed to be put to sleep, and talked me out of special care saying it was so expensive and why put our baby through that? But it was just one subcutaneous medication once a week for a month for his anemia. After going to multiple vets telling me the same thing which was NOTHING (I'm thinking now they didn't know what they were doing) Dr Simpson was compassionate and saw that we had been through such turmoil, he was kind and said the magic words. "We'll fix his teeth and sew up his open wound (from his mouth to his cheek)" Not one vet prior had that obvious answer that we were looking for, until we met Dr Simpson. Thank you Dr Simpson!

Pierogi was in pain and needed 9 teeth extracted! They were kind and efficient. It took time to get…read morean appointment!

I'm 81 years old and I have had dogs all of my life. Of course that means I've had many many…read moreexperiences with veterinarians from Maine to California and several cities in between. I can say without reservation that the care & comfort facility is the best that I have worked with. From the front desk people like Cherie and all of the veterinarians who have been taken care of my two puppies for the last several years. They represent the pinnacle of professionalism. My only regret is that I can't get them to cross over to human medicine and take care of me as well. Bill S.

Wonderful experience with my 11 year old lovebug cat. She is very much not a fan of going to the…read morevet, and Dr. Cindy and everyone there was so caring, knowledgeable and professional. Great communication throughout the process of lab work and dental care that included two extractions. My cat is feeling much better and is clearly so happy and relieved to have been treated so lovingly. Thank you!

Absolutely first rate. My older horse needed some dental work done. Her rates are extremely…read morereasonable ($125 for basic teeth float procedure, plus $40 for sedation). She used a power float, and the whole thing took about half an hour. She was on time, and was very careful about proper dosage of sedative, and reviewed after-care instructions thoroughly. She explained her considerations regarding my horse's age (he's 20) and previous medical issues. She went above and beyond the basic procedure, taking care of some little (but important) issues for no extra charge. ..Which is rare for a vet...Most vets like to charge extra for every little thing, and have a pretty cold "bedside manner." Would recommend without reservation....Will definitely be using her in the future.

This is the most amazing vet! Communication is on point, always on time or early for appointments…read moreand very affordable. I just found her about two months ago and now call her for everything!