I'm in town to visit some friends and we made an appointment and we were able to get in right away…read moreand they were quick and efficient!!

I rarely leave negative reviews, but I feel other customers should know about my experience…read more On May 31 7:43 PM, Highland Spa Nails texted me asking for feedback about my appointment. The very next day, June 1, I responded with detailed concerns about both my pedicure and full set. I explained that I paid for the upgraded pedicure package, but the water was FREEZING cold, the "extended massage" was practically nonexistent, my calluses were barely addressed, and the overall pedicure felt rushed and incomplete. It was HORRIBLE. I also explained that my nails were crooked, extremely thick, uneven in length, pointed outward, had acrylic buildup around the cuticles, and looked poorly shaped overall. I was disappointed because I spent approximately $160 and felt the quality did not reflect the price. After sending that feedback, I received no response for an entire week. When I followed up, expressing my disappointment with the lack of communication, I was suddenly told that a staff member would be contacted and would reach out to me. I agreed and waited again. Nobody contacted me. I eventually called the salon myself and was told that their guarantee only applies if issues are brought to their attention before leaving the salon or within three days. The problem with that explanation is that I DID contact them within three days--I actually responded to their feedback request the very next day, on June 1. Rather than acknowledging that I had followed their policy, I was repeatedly told, "That's all I can tell you." What makes this even more frustrating is that my appointment ended at closing time, and I felt rushed out as the staff were closing the salon. The doors had already been locked and had to be unlocked for me to leave. I wasn't standing there inspecting every toenail because I trusted that the services I paid for had been completed properly, even though. I may not have gotten the massage I wanted. The quality of the work was disappointing, but the customer service afterward was worse. I made multiple attempts to resolve this privately before posting a review. I have screenshots of the feedback request, my response on June 1, the follow-up messages, and the later conversation where I was told staff would contact me. I understand that mistakes happen. What I don't understand is asking customers for feedback, ignoring that feedback when it's negative, and then later refusing to address the issue by citing a deadline that the customer actually met. Unfortunately, I cannot recommend this salon based on either the quality of the service or the way my concerns were handled afterward.

I was really looking forward to my facial with Gua- sha, and multiple sugaring services today. My…read moreappointment was 12pm-2:35pm for all services. As per the esthetician's text sent in the morning saying text ASAP to let her know if I would be delayed, at 11:45am I let her know I was running about 15 minutes late- I am a new client, not from the area, coming from Minneapolis, there was also road work. When I arrived in the parking lot (at 12:12), I saw that my appointment had been cancelled with a text saying that she was unable to deliver any services that late and would charge me the full cancellation fee (that I later realized was $280). She said "with [her] busy schedule she had to have that late policy in place to respect her and other client's time." She cancelled the ENTIRETY of my appointment, even with over 2 hours left in the appointment. I tried to call, with no answer, I texted and asked if there was any way we could forego some of the services (and still end at the same time), she denied this request. I went inside the establishment to see if we could reschedule for later (which is a building with other small businesses- so unless you know that, you are searching), went to the studio and she was nowhere to be found. Her cancellation policy is as follows: "We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please notify us at least 24 hours prior to your appointment time and we will gladly reschedule your reservation. The full service fee will be charged if it is a no show or cancellation made in less than 48 hours. We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment or you may be charged a cancellation fee of $280." I did not reschedule the appointment, nor did I cancel, and I was not a no call/ no show. She asked to be informed I was running late, which I did BEFORE the appointment. I would've paid the full price for services we didn't get to/ have time for, if at least some of my services were rendered in my appointment window. But I will not be paying $280 for zero services rendered when I let her know that I was running late, showed up and still had over 2 hours left in the appointment. That makes no sense. She would've still been compensated for the services we didn't get to, in addition to the ones we did. And I was not asking to go beyond my appointment time, so in the end it's MY time that was not respected.

My facial with Jillian was absolutely wonderful! It was so relaxing and just what my skin and I…read moreneeded. I especially loved the massage she did and how she catered to my skin's needs and concerns. My skin was so glowy and soft afterward, I would definitely recommend her services and will be returning!

I have been in here a handful of times now for manicures and pedicures. The couple that owns and…read moreoperates the salon is very attentive and friendly. I would highly recommend booking

Sheila was so nice! Years of experience and honest with advice. Clean welcoming salon!…read more I have been going to the same salon and feeling "ok" with my nails. I'm super excited with how they look now! Thank you!

Piss poor customer service. Refuses to answer phone calls and will only text in response. Had a…read morerude exchange via text. Actually, 0/5 stars. This is what you get for trying to support small businesses.

I'm in town for my cousins wedding and wasn't able to get an appt before I left home. I found…read moreCorinna and after reading the reviews decided to book an appt. for a Brazilian and underarms. I wish I lived here because she would be my go to every time! It was honestly like getting waxed by my best friend. We talked and laughed thought the entire appt (which went so fast)! And she answered any and all questions I had with expertise and confidence. The couple days later she followed up with to make sure everything was to my liking and answered more questions I had! 13/10 would recommend and will go again when I'm in town next time.

Tanya gave me a really smooth manicure and pedicure. She is pleasant to talk to and has a very…read moregentle touch. Why don't I do this more often! Ten Spot is colorful, clean and sanitary. The only drawback is the step up to your seat for a pedicure. The step pulls out and is not stable. Tanya gave me a helping hand. They also provide skin care and waxing. I'll be back!

This is a small, beautiful and well taken care of nail salon(they do other services as well)…read more There is a free parking garage to the right and left of this location. The garage has a door, just pull up and it will open! I was greeted right away by a very friendly woman and offered a beverage. I got a sparkling water and took my seat to start the pedicure. My nail tech was nice! The water basin was placed and was the perfect temp! The pedicure I got looks beautiful and didn't feel rushed! I had a different nail tech for my manicure and she was also very friendly! The manicure was done well and I am very happy with the results! I would absolutely recommend this nail salon to anyone! The price may be more than other places, but the service I think is worth it!

I have been going to Great Nails for a little over 1 year and I have been very happy with their…read moreservices and customer service! The owner goes above and beyond in ensuring that the customer is taken care of and happy with the work done. My nails always look beautiful! I plan to be a long time customer.

This was my first time getting a pedicure in a while, and it did not disappoint. Typically, I opt…read morefor clear polish, but after some research, I decided to try clear gel polish for a more lasting and shiny finish. As a masculine male who values looking well-groomed, I wanted my nails to be clean and clipped, but also noticeable. I was really pleased with the results--both the pedicure and the manicure were excellent. If you're in Blaine and looking for a reliable nail salon, Great Nails & Spa Blaine is the place to go. They offer both appointments and walk-ins, making it super convenient. Highly recommend!

My experience at Nailish was just ok but I need to give them another chance which is why I rated…read morethem 4 stars. I didn't have an appointment and that's 100% on me. I walked in at 11:30 am on a Saturday and it was BUSY! That's always a good sign, right? The space is rather small and people were everywhere. They were even painting someone's nails up in the waiting area. This was a bit odd to me but they were taking care of their customers. They told me it would be about 20 minutes. I didn't think that was too bad a wait so I stayed. It ended up being a little over 30 minutes but again I was a walk-in so no complaints here. The lady who did my pedicure was really sweet but overall it wasn't a great one. My cuticles weren't trimmed so the overall look just wasn't great. It did quiet down a bit after an hour or so. I would recommend making an appt or if a walk-in go at an off time. This is in a small strip mall and parking can be difficult as it's a small lot.

Hannah and Mary worked on my nails today! Both were so kind and provided great service. Got a gel…read morepedi and gel x with design. The Classic Pedicure with gel no design was $60 and the Gel x with design was $100. Smooth online booking process and I appreciated that it said online my service would take about 2 hours and it did. Pedicure was extremely relaxing. Mary did a great job with checking in with me as she did my nails on whether I liked the design and shape and made adjustments accordingly! Will definitely be coming back here!!

I have been a very loyal client for 3 plus years. Even made my wife start to get waxes regularly…read more You would think someone would cherish and appreciate you for your loyalty to them. I've always loved brooke but over the past year she has become sloppy with her work, leaving massive amounts of hair after a brazilian wax. I chose to give her more chances because i do believe people can have off days. Now we are at constant rescheduling and not offering any type of accommodations. We as business women expect clients to respect our time, so in return we should also respect theirs. To tell a client they can go somewhere else is very rude and inconsiderate and shows just how unprofessional you really are. To even argue with a client who is just trying to understand your approach as a business woman is UNPROFESSIONAL. She has definitely lost 2 loyal clients and will never get another penny from us.

Brooke is fantastic! So easy going, down to earth, fun to talk to, all of those great qualities you…read morelook for in a service provider in such a realm! She's also obviously very good at what she does, works quick, knows her stuff, can answer any questions you have, etc. I've done legs and Brazilian with her, I don't wax anything else but if I ever do, 100% sticking with her. 10/10 would and have recommended! Pricing is great AND you get to support someone who's running their own show/small business? Doesn't get any better! Check her out!