Been coming here to five years Always quick and easy great…read moreservice Will be returning

Great rental experience. The staff was patient, knowledgeable, and very helpful in getting…read moreeverything set up.

I have been coming to Rock House Discount Ski & Snowboard Rentals for years and they have always…read morebeen amazing. Their pricing is way better compared to other nearby shops, which makes a huge difference if you rent often. The service is always quick and efficient. I am usually in and out with no hassle. The staff is welcoming, friendly, and genuinely helpful every time. It has a great family spot kind of feel, very comfortable and supportive, especially if you are renting with kids or first timers. One season they even let me switch from a snowboard to skis mid day without any issues, which I really appreciated. Super accommodating and easy to work with. Highly recommend if you want great prices and great service. This is my go to spot every season.

nice spot right next to heavenly that offered affordable rental gear. The staffs friendly and…read morehelpful plus they have a lot of options to choose from whether you're into skiing or snowboarding. Will definitely be back next season!

Came here to buy some snow pants. Since it was almost off season, they had some nice discounted…read morepants I was looking for. I got the light green burton pants relaxed fit and the staff was super friendly and patient. She recommended me the medium especially with padding. Come by if you're looking for some burton pants. I think this is the only location in Heavenly village that has Burton clothing and has decent colors.

My Union Trilogy ankle strap randomly broke - I was so bummed and thought I wouldn't be able to…read moreboard the rest of a powder weekend! I called a few stores prior Showcase, all of which didn't have the replacement part I needed in stock. I called Showcase, in which Rachel happily helped me by searching inventory to double check that it would be compatible instead of just telling me to bring my board in (as some other stores did). She offered to put it on hold for me until I came in :) Once I came in, she offered to help replace it for me and gave me some tips about the strap placement as well in accordance to my boot position. I really appreciated that she proactively checked that it would work with my boots as well by asking what size I was. The price was also reasonable with no labor included so I was stoked I wouldn't need to buy new bindings. Super super helpful and kind - thank you!

Five star service. The technician came to my lobby where I was staying…read more He brought extra boots. All of the equipment was new / slightly used. He offered to meet at the bottom of a ski lift if something was damaged or did not fit correctly. I needed to alter my days skiing . I contacted Ski Butler and for no extra cost changed my dates. I was able to keep my equipment on a gap day. Great Service, fair price. Highly recommended

We really loved the communication ahead of our trip! The convenience of them coming to our condo…read morewas another plus. But the first day both I, and another from our party told them something wAs not right about our boots. They said they were supposed to fit like that so as a first time skier, they believed it. Turns out the bruising was very, very severe. So much so that we lost a ski day for one of us and it hampered his entire experience. I would think that there would have been an apology to him, or something. There was nothing. I will say that after they re-fit my boots they were perfect.

There are few times in my adult life where I have encountered someone with so much patience and…read morepassion for their craft as Bob (originally from Dallas but just moved to Tahoe a year or two) . As an intermediate skier who going through the process of buying my own ski boots for the first time, I have been very concerned about finding the right ones at the right price point. I have gone to countless stores and have been met with average service which didn't make the process easier. My girlfriend and I were in Tahoe passing through on our way to move her to a new state. We saw heavenly sports and thought we should check it out. Upon getting to the boot section we were met by the warmest smile by Bob. He started the encounter by having an extremely genuine conversation about getting to know us and asked all about my girlfriend's move. After talking for a long time he asked me about my skiing history and what I wanted to accomplish in the upcoming ski seasons. Having a long history of expertise he was able to bring out a couple options of boots he thought was perfect. I have fat/wide feet and a lot nerve about fit. Bob walked me through each boot and how they should fit. He also tried tricks to make the boots fit perfectly to me. I have never felt as accommodated In the process. He kept talking to us about life and genuinely cared, while being an expert in his job. He was such a kind funny and charming individual. My girlfriend and I walked out of the store feeling truly seen as people, customers, and skiers/snowboarders. Bob deserves all the praise in the world and a huge raise. If every store had more people like Bob the world would be such a better place. It's refreshing to know that the world has people like Bob in it.

Richard helped us with our rentals and was nothing less than stellar! He stayed with us until we…read morewere completely satisfied, double checked everything and answered all of our noob questions. His attention to detail was impressive - asking us to stand up to mimic going down a hill to make sure our toes shifted back. He is by far one of the most helpful people I've encountered in my life, and when I return, I know that he'll take care of my party the same way again. Please promote him!

The staff is very friendly and patient with our group of six. Reasonable price for the rentals. We…read morecame at the very beginning of the season so it's not busy that they were flexible with returns. It's super close to the town center and located inside a shopping plaza so lots of parking spaces near the store.

Apparently this is THE South Lake Tahoe institution for a reason…read more My ski boots broke and I took them to another store. I was told they didn't have them. Kyle at this location found them and fixed them asap. Thank you! Kyle also understood why ski boots were so uncomfortable. I would come here again! He recommended boots with boas.

Overall a disappointing experience. The people working there are very nice and truly seem to care…read morebut the overall process needs improvement: Made a reservation online and it hardly made a difference on the priority of getting our gear, they still needed all the info you provide them as if you were a walk-in. Furthermore, they only had one person working the gear counter during morning rush, management should definitely get more people working during these times. Gear wasn't setup that great, guess you get what you pay for since it's the cheapest place in the village. Snowboard bindings were set too loose for the boots, had to adjust them on the mountain and the stomp pad was in a poor position for a goofy setup. I normally prefer small businesses but I'll be avoiding this place in the future. Unless you get there a day early and provide feedback for setting the gear up, I'd recommend going somewhere else. Hope some operation improvements get made to match their nice employees.

It's not cheap but it's extremely convenient. They have everything you need, great brands, cute…read morestyles in the center of the village. Got a quick wax and a bikini for the hot tub. The staff was hilarious! Thanks guys. I will be back.

These guys are great - never going back to on-mountain rentals…read more 5/5 equipment 5/5 service & professionalism Bonus 5/5 because you can swap out for different skis free if you aren't feeling the first pair (or if it becomes a powder day) Why pay more for low quality on-mountain skis, when you can get demos for a little more, avoid the crowds and stay in the warmth of your own home/ airbnb.

the store is in such a convenient location. the pricing was very fair and cheaper than other local…read moreplaces. most importantly, staff was very patient with and welcoming of our group of 3 beginners today. he showed us how to set up the stand up paddle boards and helped us move it to our vehicle. it was a great first experience thanks to black tie rental, and i recommend to all!