Access TLC Home Health Care took on my home care after being discharged from the hospital with a…read morebroken ankle. Being on non-weight bearing status for an extended period of time required special adaptation training and acquired skills. RN Petra was very thorough & professional in her review of my situation, including supervising medications and limitations. She made recommendations to check with my doctors and made sure I had everything I needed. I felt she listened well to any concerns and questions I had so that I was comfortable being at home with assistance from family members. She shared a story on a situation she'd dealt with that gave me a lot of hope about getting through this time. Physical Therapist Kristi is a delight! She's been in the profession for many years, which means she brings a wealth of experience. Even more, she applies that wisdom with a fresh sense of figuring out what works best for the individual patient. Several times I was discouraged with the challenges I faced to follow the doctor's orders, while still needing to do practical things, like get up the stairs. Previous injuries (and fears) came into play. She made sure that I had time to rest and regroup before moving forward. And she voiced the right measure of encouragement without making me feel in any way patronized. Well done! Her reassurance and problem-solving skills gave me the confidence to try again and triumph. Her personality is so well suited to her job. The joy is the way she shares it in such a genuine way. I felt truly cared for, heard, and encouraged to make strides. I achieved measures of independence that were valuable, like being able to get back to work. I still need help from others until the cast comes off. However, Kristi also reduced the load others have to carry for me by teaching me safe ways to care for myself. We even collaborated on a new way to handle stair climbing that produced an "aha!" moment. Worthy of a high five! Based on the experiences with Petra and Kristi, I feel that there are likely other team members at Access TLC with similar skills and outlook for the way they care for patients.

As an organization that services the healthcare needs of special populations this company falls…read moreshort of reasonable expectations. A brief exchange with front office personnel makes obvious marked deficits in the areas of reliability, communication, professional conduct, emotional regulation and follow-through. If this is any indicator of company culture and overall professionalism company-wide, I would encourage those not limited by service area restrictions to strongly consider an alternate agency, one capable of meeting the sensitive needs of those they service, and whose customer service interactions better reflect the company's mission and values. For those subjected to the monopoly Access TLC has on the Ventura county service area, I cannot stress enough that you will likely be better served by avoiding any case-handling by office assistant, Gabriela P. This individual is tasked with the critical role of proofing and submitting paperwork (on your behalf) to state-level agencies. Several business days after initiating contact and verbally confirming receipt of documents and stating they would be submitted I received confusing telephone call in which she claimed no independent recollection of our conversation and reported an issue with the paperwork (which she had cleared days prior). This resulted in further authorization delays because the documents had not even been submitted. When confronted with an account of prior communication she simply blamed the situation on her having to "manage hundreds of client forms" (as is her job). Rather than apologizing or admitting fault Gabriela became argumentative and tried to take corrective action to swiftly cover her mistake. When pressed multiple times for an alternate resolution she interrupted repeatedly, mid-sentence, and in a bizarre act of gaslighting, accused me of actually yelling at her. After asking for her supervisor I received the same maltreatment from "leadership" who was again dismissive of the confusion and mistake they created. It was an unfortunate and frustrating encounter. The ordfeal was nothing short of a messy disaster. I disagree with AccessTLC's policy of delegating high priority tasks to an office assistant, rather than a case manager. For reasons mentioned, a more senior person should be appointed to serve in this role. Please be sure to request written or email confirmation from this organization on every aciton they claimed to have taken. A paper trail is necessary. When possible, contact any involved third parties to ensure a task has actually been completed irrespective of any claims made by AccessTLC. Do not trust, only verify. You cannot fully trust an organization that employs individuals who operate in this way. Beware of the "Gabriela's" of the world who seem to exist only to makes the lives other others more challenging

I'm very grateful to Devoted Care Services in helping my mother for a few weeks before she passed…read more The entire team was kind, caring, efficient and professional. I'll always be grateful for how quickly my mom took to her caretaker Phoebe. It took a lot of stress off everyone, knowing she was happy and taken care of.

Absolutely amazing staff!! Quality experience! And know how to take care of those in need!…read more James Carter Jr MediZoom Transportation

My grandmother in her 90s had 2 fractures in her pelvis and Mission Home Health only have 1 session…read moreof physical therapy per week, and after 1 month they switched to twice a month, totaling to roughly 8 sessions in 3 months. This is nothing compared to other home health services we have had after falls, which has typically been 16 sessions (usually they provided 2 sessions a week for a month, then renew for another month). Since the manager never called me back I'm not sure why. I hope their accountants are happy with their margins because I'm underwhelmed by their care.

Really nice people always try to help one way or another. In…read morethe past i had bad experience with the office person now that their is a new person Daisy the office secretary is a very sweet lady always really professional and helps out alot now iam fully happy great office lady and freat caregivers. I really recommend this agency . They cared for my father 1 year couldn't ask for more

They offer top-quality care services for your loved ones. I'm overall very satisfied with their…read morelevel of professionalism. Most affordable prices I've seen in Ventura County. I would highly recommend this company.

Tina and Toni are an amazing team! Tina is an exceptional nurse who is caring, knowledgeable, and…read moregoes above and beyond to make her patients feel comfortable and well taken care of. Tina has walked me through the passing of my grandmother as well as my husband. Her support, wealth of knowledge and genuine kindness heartnedness will not go uungorgotten as she walked with me during some of the most difficult situations of my life. I would trust her with any of my family member's care as well as my own.

Many years ago, when my family was navigating the difficult journey of caring for my great…read moregrandmother, Tina Rowe provided incredible support and guidance. Even though my grandmother wasn't under her direct care, she went above and beyond to advise us on her needs and help us make the best decisions for her comfort and dignity. Her compassion, patience, and expertise brought our family peace during an overwhelming time. Every nurse, social worker, and staff member we interacted with showed genuine care and respect--not just for my grandmother, but for all of us. I will always be grateful for their kindness and the way they helped us understand what to expect and how to care for her with love and confidence. I highly recommend Tina Rowe and Aster Hospice to any family facing similar circumstances. Their guidance made all the difference. Thank you Tina for all your loving care and support!

This review is for Bobbi, the woman who answered the phone when I called Pure recovery. I was…read moretrying to find a place for my brother. I've had a lot of bumps in the roads and doors in my face in the past. She immediately was helpful, friendly and kind in a way that I haven't experienced in a long time. You know when you just really need a break? You just need somebody to help you with something because if somebody doesn't help you, you don't know if you're capable of doing it? Well that's how it was and she gave me that break. She was able to help fix my brother up with the right program for him. I can't thank her enough. The people at pure recovery need to know how valuable of a human being they have! She does good for other people because she knows what it's like to be like us. Thank you Bobbi! You are an angel on Earth!

I love the people at Pure and the care is amazing. Right on the ocean! The brain work that is done…read morereally helped me and they actually care. Everyone is filled with positivity and they helped me change my life.

The 5-star reviews are not recent. Community Memorial Hospital (CMH) released my grandmother here…read moreThursday afternoon and it was so creepy that we rearranged to go to another skilled nursing within an hour--I declined to sign any paperwork for admission into VPA. My main issues were: 1-STAFF: There was no staff to assist a new admit. After her transport drop off, I found my 90s grandma with a fractured pelvis sitting alone on an unmade bed, staring at a wall. There seemed to be various nurses, etc., but no one looked up/made eye contact with me, even when I'm sure they could hear me addressing my concerns to the creature they've hired to grunt at the front desk. 2-SECURITY: The woman at the front desk grunted for me to sign in at the electronic station and didn't look up. Also, the front doors are broken in that they are very difficult to open and the accessible button to auto-open doesn't work from the inside, and according to staff they've broken for awhile. Functioning doors is just basic for place that houses many people in wheelchairs. 3-BEST PRACTICES/LEGAL PRACTICES: The same woman at the front desk handed me a stack of paperwork on a clipboard and her only instruction was "Sign." A grunt-command is not a legal, informed consent and the paperwork required for skilled nursing is lengthy (medical and legal). I asked who I could speak with about any questions and who would be going over this with us, and she gestured to herself and said, "What question?" I asked to speak to admissions and/or the charge nurse and she gestured again to herself and said, "Sign." The alarm bells were ringing. Meanwhile, I checked in with my grandma and a CNA had set a dish in front of her that she's allergic to. Since there is no admissions process to speak of, they wouldn't know her allergies or literally anything about her. I have no idea if there are things such as sheets, a call button...no idea. Since they put a bib on her for no reason--she can feed herself--I'm assuming they are in possession of other sad textiles somewhere in the dankness. The CNAs were polite, but they are not decision-makers, and when I asked if this was unusual and who I should be talking to about this odd admissions process they were confused. I guess this is just how they treat people. Finally, the front desk creature drifted into the room, grunting for me to sign the admission paperwork. I declined and began the task of finding a different place where my grandma would be safe. CMH pushed back (it was an unpleasant exchange) until I told CMH that I was headed back to the ER with her. Within 5 minutes the case manager's manager called me back and they had found us a bed elsewhere. Interestingly, they warned me that it might be difficult to get the necessary paperwork back from VPA. PRIVACY- They're not concerned with patient privacy so it turned out that her paperwork was just sitting at the check-in desk and I took it. We waited for medical transport, and we left.

My Mother with dementia was released to this facility with a broken pelvis. I was told they were…read morenot allowed to have bed alarms. I was very concerned she would try to walk without assistance due to the dementia. The care during her stay was adequate but the communication was horrible. My mother did try to get up and walk by herself and fell. I was not notified until an hour after she arrived at vcmc and was told she bumped her head and was taken to chm which she was not. The way I found out was the doctor from the ed called me. I didn't hear from vpa until 2 pm the next day asking if I knew where my mother was. I explained her situation and conditions and I have not heard from them since. I never received any communication regarding her progress and after numerous times trying to meet with the appropriate staff never did. My mother passed away from her injuries. I just want family members to know about their communication and how horrible it was.

The check-in was horrible. The room tiny and ill-staffed. It was like a house of horrors.read more

Very nice and airy. Many patios for relaxing, visiting and dining. Residents r friendly as well…read more Unfortunately the food is not very good. Poor quality, limited variety and unpleasant taste. However the staff r FANTASTIC. VERY professional and friendly.