Beware this place apparently does not pay their bills and will pocket your money that you pay to…read morethem for the service they are supposed to provide..my step sons funeral was February 14th and it is seven months later still no head stone..at first they said they forgot to order it and placed the order in April..when asked in August about it we were told it should come anytime...found the company they use and turns out they didn't place the order until August 22nd...grieving parents and family should not have to go through this especially from a funeral home!!

I just finished pre-arranging my cremation with Steve Hedges. He made the process simple and easy…read moreto take care of. They are very kind and professional. I would highly recommend them to anyone.

I cannot say enough good things about Brown Funeral Home. My brother died suddenly and from the…read moremoment I arrived with other family members to make my brother's arrangements, we were treated with the utmost respect and compassion. My brother had money to pay for a funeral many times over, but without a death certificate my nephew was unable to access any information regarding life insurance policies or bank accounts. When we arrived, we laid our cards down on the table, advised how much we had to spend and Jorge (our funeral planner) went to work crunching numbers and delivered a funeral package that honored my brother and was within our budget. I have contracted with other funeral homes over the years for other funerals and have been subjected to high pressure tactics exploiting my grief to try to up-sell me into buying things that were unnecessary. Not Brown's. We were shown only those things that were within our budget and not shown high end, top of the line caskets and vaults that would only compound our grief. We received a funeral that was thousands of dollars cheaper than what we would have paid in Maryland. And everyone I spoke to went out of their way to make our family feel special and accommodate all of our needs. I read some of the other posted reviews regarding Brown Funeral Homes and I'd like to correct a misconception. Some people believe it is the funeral home's obligation to produce a death certificate shortly after they pay the funeral home to procure them. They can't produce what they don't have. Anyone who googles "acquiring a death certificate in West Virginia" will learn that West Virginia is one of the worst states in the country to acquire a death certificate. They are ridiculously slow. I developed quite an affinity for the staff of Brown's. They treated me with exceptional professionalism. Please be kind when seeking a death certificate from them. If you get frustrated, just imagine how frustrated they must be trying to procure death certificates for the many families they serve. These are good people. These are trustworthy people. Trust them with your families' needs. You won't be disappointed. Thomas Ross

Very accommodating, reasonably priced for a direct cremation. Thank you sincerely for helping our…read morefamily.

Excellent service for pre-arrangements. Very helpful with necessary paperwork at a time of stress.read more

I was extremely pleased with Blacks Funeral home . The…read moreowner, Colt, and his wife Michaela, were so kind yet extremely professional . My mom had passed away and it was (and is) such a difficult time . They answered every question and concern I had . At the gravesite, Colt went above and beyond, and had a butterfly release in my mom's honor as a surprise for me. It was exquisite and beautiful . Professional, kind and compassionate would describe these folks and I would use them again. I highly recommend them to anyone searching for these services . You will not be disappointed .

I chose Black's Funeral Home in Thurmont, MD primarily because I like to support family-owned small…read morelocal businesses. I received so much more than I expected! Colt Black is a kind and throughly professional man. He collaborated with me on each detail of the funeral for my husband, and helped me choose appropriate and fairly-priced options. Each aspect of the planning was carefully covered, and all my questions and concerns were addressed with patience and care. I would, without hesitation, recommend Black's Funeral Home. What is too often a stressful and trying experience was both calm and comforting. Colt and Michaela are compassionate and caring people, and I am very grateful for their wonderful service at a difficult time in my life!

This company apparently cares about nothing but profit. The emergency vet that euthanized my cat on…read moreThanksgiving contracts with Agape. The cost was $500 just for the cremation, which through a non-emergency vet would be around $200. Because of the holiday I could not transport the body to a vet and so paid up. Then I was shown a folder of memorial urns and items I could buy. I was appalled. Grieving people do not make good choices, but usurious Agape thinks it can make more bucks by playing on our sorrow. But the real horror, after all that, was finding out my cat's cremains were being shipped through the post office--the cheapest way possible and so insulting. sending your pet home on a mail truck. I was able to get the cremains off the truck and to the vet, but for $500 I should have received Fed Ex kid glove treatment. I fault the vet clinic for using this greedy company. I have had other cats cremated and have never experienced such treatment. I just wonder if the ashes I get will be my cat's--some places take videos of their cremations, but I expect Agape has no proof the ashes are whose they say they are. Shame on them.

Let's start with they put my dog's ashes in the back of a UPS truck and made me sit around for 7…read morehours to sign for them. I'd have HAPPILY driven to the facility to retrieve them if given the option- which I was not. The thought of him in the back of the truck all day, bouncing around with people's online shopping orders made me sick. Then I get the ashes, and when I went to take 1/4 tsp to send away for memorial jewelry, it was nearly impossible to get 1/4 tsp of smooth ash as the container is FULL OF BIG BONE fragments! I cannot believe how lazy and uncaring this company is. Utterly heartbreaking experience. EDIT: I would like to note that a manager has called, twice, and offered a refund, additional mementos and to reprocess. He confirmed that the state I received Max back in was not up to their standards. I appreciate his sincerity, and just wish this never happened in the first place.