I'm 48 years old! This is the first time I've ever taken the time out of my life to write a review…read more Let me start off by saying I'm absolutely appalled. I stopped in today with the intention of getting an appraisal on my wedding ring for insurance purposes. Living in a county that doesn't require masks, and working from home, I don't think to bring one with me. After I was buzzed in I mentioned I did not have a mask and she asked me to go back outside and she would slip one through the door. Ok understandable. Once inside I mentioned since my county doesn't require a mask I didn't think to bring one. She than proceeded to condemn MY choice not to wear one when not mandated, more than once. Masked, I tried to hand her my ring, which she wouldn't touch without gloves, then backed up about 10 feet. Even though it's not her place to judge me I probably wouldn't be writhing this review if she didn't out right lie to me. Remember I only went there for a $75 appraisal. She then proceeded to tell me my ring had a lot of wear and tear. She asked if I wear my ring all the time. I responded of course, it's my wedding ring. She with a condescending tone said she can tell. Whatever that meant. I'm writing this review because of what happened next. She said my ring needed thousands of dollars in repairs or I will start losing stones. I took my ring and stated I was getting second opinion. I took my ring to a very reputable jeweler in Bellevue with decades of experience that said my ring was very solid and didn't need any repairs. Based on my previous advice I questioned his assurance. This professional then showed me my ring under the microscope and pointed out how sturdy my ring was. If she wasn't snarky and condescending I might have been out thousands of unnecessary dollars. With the pandemic and small business owners struggling I definitely expected more. Shame on you. Buyer be ware. Don't let this place be your one stop shop get a second opinion.

I would highly recommend Bergman's to anyone in Omaha. Purchased my fiancees engagement ring here…read moreand the service was fantastic. They are very helpful and are happy to answer all of your questions. They do a good job of taking away any stress you might have in the process. My fiancee loves her ring and we're looking forward to going back in the near future. Ask for Martha if she's available.

This was the 2nd stop to get ideas for modifying my ring. Compared to the last jewelry store, the…read moresecurity seemed more obvious when you are buzzed into the store from the outside. Long story short, my ring was dropped off for further investigation to add new stones and replace the current ones. The timeline was provided and the cost will be determined at that time. I made more progress here than the last jeweler.

Designing a ring with Alyssa and working with 14 karat was an incredible experience. We gave Alyssa…read more3 diamond and emerald earrings and my original wedding stone to design a custom piece for our 25th anniversary. She created a design that was completely my personality! She was honest and fair and so creative. My new ring is beautiful and I am so in love! I have referred individuals to 14k for years. Alyssa and 14k never let us down.

They were really kind and made sure we were completely happy with our ring. We went back and forth…read moreon options a couple of times and they did a great job helping us make decisions.

If could give a zero I would, they are a watch repair, but don't offer leatherwork or any repair…read morelike that. We now live in a throw it away world. Update: I bought a 21mm strap on amazon and took the hoop off it to add to my old strap. I was able to fit it easily over the clasp just fine. The sales lady said that wouldn't be possible when I suggested buying a strap from her and taking the hoop off it to put on to mine. It's my dead grandpas watch so it has sentimental value to me. Your sales lady did not care at all about it and had attitude toward a younger customer as me. 0/10 experience

Purchased several items from this location. Each time the customer service has been great…read more Today I went into the store because I hit my ring on the wall. Diamond few out. Of course, I freak out... thinking I've lost a $3,000 tiny piece of material. Tore my room apart and found that baby glesining. Instead of fixing the prongs... I decided to upgrade. The employees were very helpful with finding a ring that fit my budget and style... and durability.

customer service needs training on etiquette. Came in to the store to get my rings inspected and…read moresent off to clean. There was 3 reps none of which acknowledged me and at least said " we will be right with you". Nothing. Been waiting for about 10 minutes now and still no eye contact or acknowledgment of myself or the other lady who walked in.

I had a ring sized. Fair pricing and honest work. I will visit again and I would recommend.read more

I dropped my grandmas pearl necklace off to get restrung and it was done in a couple of hours! They…read moreare friendly and reasonably priced. I would recommend this place to anyone.

The second debacle I had with Helzburgs started with my purchase of a $500 Citizen PCAT watch in…read moreNovember 2019. Very, very long story, it stopped working THREE TIMES. Three times I took it in to the Helzberg store at Oakview Mall. (This watch has a 5 year warranty!) Unfortunately, being a satellite type of watch (PCAT) it needs light nonstop, not just several hours of daylight) At one point, a store salesman took in the watch to keep for 2days. He called me back a week later, saying he'd had it in sunlight and it "is working fine". Guess my home light isn't good enough, in that once I picked it up, a day later, stopped working again. See a theme here? I know, $500 isn't a ton of money. My card limit is only $3000 and I'm not a huge money-maker for Helzberg. But I did expect to some day, somehow, have a nice working watch. The Oakview Mall store manager, Kristen, said I was threatening to start trouble and she had done all she could do. If trouble means getting fair treatment, yep, I'm trouble. Finally with it not working again, I've proceded up the chain of command to their phone based "customer care". NO HELP. After over 29 emails and phone calls, the phone rep said that the Omaha district manager declined to allow an in-person exchange for even a less expensive Citizen. I'm a pretty good guy, hold my temper, and try to be aware of what common sense tells me. BUT THIS IS RIDICULOUS. I haven't given up yet, but I won't buy another item from Helzberg as long as I take air. S. Whitehill Omaha, Nebraska

What the answer why malls are losing business....here is an example…read more I walked in to Helzberg looking for a jewelry item...the sales rep was sitting on a chair and did not get up....as I walked by she still did not acknowledge me but acknowledged her phone...so I asked a question and the reply was..." Well I don't know but you find it on line or I can order it for you....all this time she remained seated...being courteous I reluctantly said Thank You....and as I left she was seated and said..."Well if you don't find it..come back to see me. Now, do you really believe I or anyone would bother to come back to this store or any store with the Helzberg name. The buying public go to stores expecting service. ...obviously these stores like this are not instructed on this aspect and wonder why the store closes.

I wanted to propose to my significant other, but let's be real I'm in my late twenties, have never…read moreowned a piece of fine jewelry let alone any real diamonds. I didn't know where to start, my now fiancé and I went to your known retail jewelry stores and we got her sized, but I am one who will always shy away if my experience with any business is similar to a new/used car lot visit. I needed a custom piece because my fiancé was given some heirloom Diamond and we needed to get those into a new design/new ring. I'm not sure how I ended up finding the Diamond experience, but after calling a few other places ,to then reach the wonderful Lucie...I immediately knew I had found the jeweler who could help me on this journey. Lucie had great communication along the way and is a brilliant smart individual! Can't recommend enough. My only feedback to anyone considering is that you should be prepared to give Lucie some time to do her work! It's worth any wait!

Buying an engagement ring is hard. After a several months long dive into ring design, exploring…read moredifferent cuts, and going through every online diamond direct source, a buddy of mine suggested I go to a reputable family owned jeweler in town and to make sure to work with Lucie Kousgard. Lucie got a good sense of my price range and what kinds of cuts and designs I though my soon-to-be wife would like and she searched for and brought in several of the most beautiful diamonds I have seen...and I looked a lot. Lucie brought my ideas to fruition in the most beautiful way possible and was eager to make several changes and adjustments. Lucie is an academic gemologist, jewelry designer, and an absolutely delightful person who has published papers on gems and made pieces for some famous people you would have heard of. What she was able to create for me was perfect. I spent the exact amount I intended and I got an extremely fair deal. Above all, my wife loves her ring and continues to get complements all the time. I of course went back for my band. Meet Lucie and you won't be disappointed.