I get jewelry fixed and custom made at this location all the…read moretime! they are experienced, professional, quick & experienced... I highly recommend them!!

Quick and efficient but higher priced than my jeweler by almost double, but it was convenient, got…read moreit done on lunch break

I came here due to needing a ring resized. It is a great local jewelry store. Family owned and ran…read morefor years. They clean your jewelry at no charge and have a decent selection of gemstones, diamonds, gold and I think they had silver as well. I saw a book over on the counter so I think they do special orders. It could have been a bit brighter in the store as it was not as bright as many jewelry stores that sell diamonds. Also I felt they could have been a bit more friendly but I guess some people just want to get their jewelry fixed and not have too much conversation.

The employees here are so helpful. I trust this jeweler completely. It's nice to have a family…read moreowned jeweler in town.

My grandmother gave my sister and I beautiful pure gold coins and we wanted to make them into…read morependants. I visited another jeweler who stated it could not be done easily and not without damaging the coin. So, I came to Mandarin Jewelry. I stopped in on a random Tuesday and spoke with a woman who greeted me when I entered. She understood exactly what I wanted to do and was able to order the pieces to put our coins into great looking simple pendants. I told them I needed them in two weeks because I was traveling to meet my sister and wanted to take hers back to her and they were able to do it. I was very happy with the workmanship and their professionalism. I would absolutely return for any jewelry need!

I visited Mandarin Jewelry based on some prior google reviews and the location was a convenient for…read moreme. I needed a ring downsized that was purchased on a recent cruise. I knew it would be challenging because of the size difference and the jewels on the band itself. Gary took me back and began working almost immediately. In less than 30 minutes, he had my ring sized from a 7 to a 3 1/2 with no loss in the integrity of the gems on the band. What would've been a several week process elsewhere was so easy and very reasonable! I am more than pleased and highly recommend Gary and Vicci Capraro to anyone who needs any jewelry work or for anyone looking for a beautiful piece.

The sign for jewelry repair while you wait caught my eye. I took my bracelet in as the enamel part…read morecame off and could use polish or buffing of some small scratches. The man first quoted $19.95 for the repair but said no polish because its stainless steel. Then changed his mind and quoted $20 more for polishing. Told me it will take an hour. When I returned the repair was done but the polishing left my stainless steel bracelet an ugly yellow tone. I would never return nor would I refer anybody there. If you value your jewelry and dollars don't go here. Beware!

" I called this jeweler about 10 minutes before I drove across town to the shop. They sounded very…read morenice on the phone but when I arrived, the woman at the counter treated me like absolute garbage and I've never had a worse Customer service experience in my life. I have a very high quality tennis bracelet that I was considering selling and came in to chat with them about it. Upon walking in the woman at the counter greeted me with a disgusted look on her face. I told her that this was all new to me and I wasn't sure where to start. She proceeded to roll her eyes and laugh saying "well you obviously have to show me first". And I said "ok well you didn't tell me that. I said I'm not sure how this works and that I needed help." She told me my 14k diamond (50 diamonds) wasn't worth anything more than scrap while rolling her eyes again, so I took my bracelet and left. I've never in my life felt so awkward in a business."

Walked in with my daughter to pick out some new earrings for her birthday. Not one word was said to…read moreus. It was like we were invisible. Having worked in retail in the past (in a jewelry store no less), I know how much of a difference it can make to acknowledge someone with a friendly smile and hello. I won't bother to come back here again.

I cannot speak highly enough of the service, care, and effort Pickett Brothers and Mr. Tom Rowe…read moreprovided for me in the search for the perfect engagement ring. Tom was attentive and courtesy, listening to all the feedback to truly design the dream ring for my fiancée. Even when the process got stressful with deadlines approaching, and things coming up out of Tom's control he did not waiver. Tom went above and beyond, working day and night to ensure the piece was ready by the deadline. Thank you all again for this great experience and I will certainly be back for more business !

The young lady that did my ring appraising was very knowledgeable, courteous and a very good…read morelistener.

From the owner: Jacksonville Gemological Laboratory (JGL) has been serving Jacksonville for over 35 years. Using…read moreexperience, equipment and technology we provide professional appraisals, evaluations, and identifications of diamonds, and colored stones. JGL is experienced in producing appraisals as per GIA grading guidelines and determining market or insurance replacement value. Our experts will advise you as to which type of appraisal you may need depending on the intended purpose of the appraisal.

** A hidden GEM!! Jax Jewelers House really exceeded my expectations. I walked into their cozy and…read morevery nice-smelling design studio, and was kindly greeted by Amir and his wife Rahin, looking to upgrade my wife of 34 years' wedding ring. We were treated with kindness and respect throughout the entire process. They were extremely patient with me through multiple design changes and provided many options on their custom design website. They also provided 3D images for approval after final selection was made. Since all the work is done on site, Amir is able to melt down any old jewelry and use them towards your purchase. Unlike most jewelry stores that offer custom jewelry and have to send it out with a 10-12 week turnaround time, Jax Jewelry House performs all their work ONSITE within 14 days. They offer a lifetime warranty on their jewelry. This is a family business and I had the privilege of meeting their adult son and daughter. Both were very nice. Their prices and concierge type feel was beyond what I would have received at any other high-end jewelry retailer in the area for half the cost. In the end, Amir and Rahin, created a beautiful, custom 2.5 ct, 10K White Gold Trapezoid wedding band with a jacket ring, from a concept that I saw online. I can't post pictures here on line, but if you come in ask Amir about this review and he can contact me to show in person at their studio. I am willing to do this. I can't say enough about Amir and Rahin. My wife absolutely loves her ring and will cherish it forever. She has the option to wear her band solo or in its jacket. Additionally, they provided all the necessary diamond certifications and appraisal documentation for insurance purposes. I would suggest that you visit other jewelry stores and get quotes on what you like and then compare them. Jax Jewelry House beat everyone that I got a quote from by at least 60% or more. I got quotes from Zales, Kays, Beards, Underwoods and a few spots at St Johns Town Center and Avenues Mall. Please visit JAX Jewelry House and let Amir and Rahin take great care of you! They are totally legit! Tony

I requested a quote from a few jewelries to have my ring reset through Yelp projects. Amir from…read moreJax Jewelers responded that same day, after he received images of the ring he provided a quote of $165 to reset and retip the prongs of the ring. From the time of my request to the time I received the notification that my ring was ready it only took a week. This was a great experience and I would highly recommend there services.