I didn't buy my wedding ring at Jared, but I brought it in for repairs--twice. I spent around $500,…read moreand both times the work didn't last. When I returned again, they quoted me another $400 to fix it. Only at the last minute did the sales manager mention a $280 protection plan that would've covered all repairs going forward--even for jewelry not bought at Jared. Why wasn't this offered earlier? This lack of transparency and empathy was incredibly frustrating. I expected better from a company with their reputation. If you're considering repairs at Jared, ask about the protection plan up front--don't assume they'll mention it.

This location is by far the worst I've been to. They have horrible customer service almost every…read moretime I go in for my ring inspection. These ladies won't great customers and just keep on passing by without any regard to you standing there. This last time I had to say "excuse me" but was then very rudely told that "we are very busy as you can see...you need to wait for someone to become available". She didn't apologize for the wait and was so unprofessional. This is the 3rd time I have gone in to this location where these ladies lack customer service. I've spend a significant amount of money in this store to be treated in this manner. The location on San Pedro has been better but overall it seems Jared Jewelers is not what it used to be (speaking from someone who has been a customer for 15years).

They have the best customer service. I am so grateful my husband picked my engagement ring from…read morehere. I loved that he got to pick the band and the and the diamond. Syd taught him all about the clarity and color of the stone. We ended up getting Verragio bands with a matching design. My husband got me another ring for my something blue on our wedding day. Yaniv the general manager is amazing, we had a little issue with a bracelet and he fixed it without any hassle. They are always so friendly when we walk in and they remember us. I love that they don't charge extra for engravings, cleanings, or servicing. I highly recommend this store!

Very very well educated service, we have the joy of meeting Thad a couple weeks ago. He gave us all…read morethe information couples like us who know little to nothing about rings/ diamonds. We can't wait to be back in & hopefully buy something new lol

I visited Stone Oak Jeweler to have a charm installed on my charm bracelet. I had the same service…read moredone here in October for $22.73. When I returned recently for another charm installation, the price was $54.22. The charm was not purchased at this store; I only needed it installed. When I asked about the price increase, I was told, "Do you know how much the cost of silver has gone up? It's almost tripled." I found this response passive-aggressive and unprofessional. While I understand that costs can increase, I would have appreciated a clear explanation of pricing before the service was completed and a more respectful interaction. Unfortunately, I didn't have my previous receipt with me at the time, but I knew the cost had changed significantly. That's on me for not questioning it before paying. However, the experience left me disappointed, and I won't be returning. If prices have increased, I recommend seeking a jeweler who is more transparent and customer-focused in how they communicate those changes.

I stumbled on this store when I need help with a watch. Everyone is so kind and helpful that I knew…read moreI would be going back. Many times in the past my husband and I have gone into jewelry stores and people would not help us. When it came time to put a new stone in a ring I went straight back and received this same amazing customer service. This is really my new favorite jewelry store.

I had a charm that needed a new jump ring to attach to my favorite bracelet. They removed the old…read morefitting, added a new jump ring and attached it to the bracelet while I waited. Then they didn't even charge me! Such lovely, kind people!

Very disappointed in this company. I've used them for years and always recommend them. Not…read moreanymore. Took a bracelet to them to have fixed. Some links need to be sottered to fix it. I was quoted $120.00 ! For what? They tried telling me the cost of gold had gone up. What does that have to do with sottering some links together? I won't return. Tried putting a picture of the bracelet, but I can't.

The Studio is beautifull and has a warm welcoming vibe! Don't let the area nor the outside fool…read moreyou. Alexis was our Welder. She was very informative and patient with us for the whole process! The jewelery itself looks cute and dainty but it's of great quality! Highly recommend this experience to celebrate a milestone, a loved one, or friendships.

Came in as the first appt on a Saturday morning. It was slow, quiet and easy to find location wise…read more The business itself is beautiful. It's always clean, they're playing good music and it's got a cozy vibe. I love that the jewelry is all out to see. I do wish that the technician we had was a little more inviting to the process. It's a very intimate setting and it may be an easy process to some, but I'm no welder lol i think talking to the customers about what is going on, would be an easy conversation piece. She did mention that she had just started to work there, so I hope this is taken as constructive feedback. She was very sweet and did so great with my new charm! I love it! Cant wait to come back and continue to add onto it.

I went to J Green Jewelers a few weeks ago to have my Michele watchband fixed! The watch repairman…read morewas leaving for lunch but actually came back into the store so he could take a quick look at my watch (WOW)! He wasn't able to fix it then so he kept it for a few days! When I went to pick it up, they didn't charge me anything!!! That is unheard of!!! I was so impressed!!! They did let me know the band was hard to fix and I might need to buy a new band at some point! Also, the girl who greeted me when I first walked in was very nice and friendly. I cannot say enough good things about J Green Jewelers and how great their customer service is. I highly recommend shopping at J Green jewelers for all of your jewelry wants and watch/jewelry repair! My friends also shop here and have wonderful things to say about J Green Jewelers!

I went in here to see about getting an older diamond that belongs to my mother set into an…read moreengagement ring. The Stone has been in the family for years. The very first thing the sales lady said to us when she looked at it was "well we need to see if this is even real. It looks to me like moissanite." then she turned and left with it, leaving a standing there for a few minutes. She came back and said " well it tests as a diamond" as if she was surprised. Then she ask if we'd like to look at some settings. I could not believe she would say something that rude. I worked at Tiffany's in college, and would have never ever said something like that, a) out loud, or b) first, no matter what I thought. We just said no thank you we don't care to look around, took the diamond and left. She seemed truly surprised that we didn't want to continue doing business with her. Maybe she was just having a bad day, but I will not sit foot in there again. We went to Stone Oak jewelers instead and received excellent customer service, education about this beautiful old stone (which they recognized the value of immediately ) a reasonable price, and couldn't be happier.

Stopped in here with my brother to find a gift. Waited a bit in line to be helped didnt know they…read morewould even have a line and have to wait lol but that was fine. They had an okay selection of necklace chains and sizes. Not all on hand but found what I was looking for. Not bad for price. They had some other cute charms of course but didn't have much to look at as the displays were a bit empty. Might check out a different location next time I. Hopes for a better selection in store.

This is my go-to James Avery. Been coming here for years and normally I have a good experience here…read morewith the staff. Well today, 8/1, was not one of those days. I placed an order online for pick up since I had to go to the store to pick up a bracelet I had added a charm to. When I went to pick up my bracelet, I informed Priscilla that I had an order that I had made for pick up as well. Now, each time I have mentioned it to whoever is assisting me, if my order isn't ready, then they just put it together themselves. Well not Priscilla. She told me that the system takes 2 hours to display orders, and for me to wait for an email. This has never happened with me, and even though I understand, I feel like she just didn't want to look for my order and put it together herself. This really made me irritated that she didn't at least try to find my order even when I could have provided her with an order number. She wasn't rude, but it seemed as if she didn't want to do her job and go the extra mile to provide good customer service.

Asked to see their used Rolexes. Was told to handover my drivers license. I said no, and told them…read morethat was unnecessary. They refused to show me their used Rolexes. Not even across their showcase. I told them that that policy was business nonsense and it treats potential customers like criminals. No dice. "Company policy" she kept repeating. I showed her my $3000 ring I just bought from Helzberg jewelers upstairs just for kicks. They didn't ask me for drivers license. They trusted me. Daniel's, no. Still intransigent. I said thank you and took my American Express and left. You have to do better, people. You just let a person with very deep pockets walk the hell out of your store over your nonsense.

I went by your store in Ingram mall, today, 05/06/2021. I was helped out by Tod, and he was…read moreextremely helpful and patient. Because of his help and attentiveness there's a good chance that I will be going back. Thank you Tod, for your help today