I recently took a pair of ladies unlined dress pants to Em's to be shortened and re-hemmed. I…read morebought the pants, which were fairly expensive, to wear to my granddaughter's wedding and needed them back in a couple of weeks. The original hem in the pants was a blind stitch which every professional seamstress or tailor would agree is the appropriate hem for this type of pants. Em's was prompt in getting the pants back to me but she hemmed them on a sewing machine with a straight stitch and one leg was 1/2" shorter than the other. There was even double stitching in one area on the outside of the leg, very visible. I will not use her again. I took the pants to a professional alteration shop in town to be reworked with the proper blind stitch, they are charging me $15 vs Em's price of $25. Lesson learned!

I would not recommend this lady at all she took my daughters dress in 4 inch on the side when we…read moreonly asked her to fix the shoulder strap. I reached out to the owner and was told that is what I asked for and that is how she pinned the dress. She never pinned the dress on the side we never asked for it to be taken it since the dress already fix perfect. Owner would not make right by her mistake and we were forced to buy another dress for her dance.

Very good work and I will use again in the future. Easy access a bd fast turnaround.read more

This is a very interesting little shop, with all kinds of unique snack items. The seamstress and…read moreher husband are kind people. The lady did a good job on our repairs and alterations. The only thing I was dissatisfied with was - when she altered my husband's pants, she did not alter the crotch; she only took in the sides on the pant legs. In fact, I might just bring them back in and see if she will complete that job? Truly, though, I do wish more of the good comments for Hem & Sew would be "recommended" because the one Yelp chose thus far as a "recommended" review is hands down a ridiculous review! How can his review be recommended when he did not even patronized the place? He says he does not want to because they support police officers? Police officers are here to protect us all. It is not a political matter. In fact, that Yelp person makes it into a political matter by boycotting. Give this place a chance. It's really a cool little shop!!

The service here was atrocious. I have been double charged before on accident without an apology…read more And I was told when asking some questions "Do you want me to do your clothes or you go do it yourself?!" Looks like a husband and wife business. But always so rude. I'd rather drive to Aiken to get alterations than stay in Augusta and go to these people.

If you need something fixed this woman is amazing. I take everything there. She is always kind,…read morealways working, the place smells like the best food you ever ate, i am sure it is her lunch. her prices are min. Its a wonderful business.

Unless you have time for someone to re-alter the dress, use a different alteration shop. When I…read moretried on my dress after leaving it there for over a month, the hem was uneven to the point that the underlayer was visible in many locations. She shortened the shoulder straps without accounting for the built-in bra cups which are now in a useless location. I have just enough time for another shop to try and repair the dress.

LOVEEE! They altered my dress in 3.5 hours due to an emergency! I couldn't recommend enough, and it…read morelooks great despite how it looked before!

Exceptional work at a reasonable price. Very impressed, especially after being extremely…read moreovercharged by a competition downtown.

I have been going to this woman for YEARS, whether it be for casual wear, formal wear, tops,…read morebottoms - you name it. I need most of my clothes hemmed for my height. But I was SO offended by how I was treated this morning. Last year, I took a bridesmaids dress to her 1 time, to which she kindly said "I'm not taking formal wear" to which I was assuming due to influx of formal wear due to wedding season. I haven't seen her until this time, which was this morning. This morning, I took 1 plain black polyester dress to her to ask if she could hem the bottom for me. I saw a sign on the door that said no formal dresses. I was under the impression it was not a formal dress due to the material and simplicity, but I'm no expert. When I walked in, she raised her voice to say "Stop bringing formal dresses!" This was in a very rude way, and in front of another customer. I had only taken her ONE formal dress to her the year before, as mentioned. I believe this could have been addressed in a kind manner due to "misunderstanding." But REGARDLESS, I feel like you shouldn't talk to customers like that - or any person for that matter! I refuse to support this business anymore

I was highly recommended to this little gem by my dry cleaners. I found out this is where companies…read moresend their clothes to get altered. Agnes' talent for sewing and alterations is shown through her work. I come here every year to get my suit tailored. This year, I had challenging alterations where my travel/carry-on bag was tearing due to wear and tear. Agnes was able to sew a unique triangular strap onto my travel bag. Her adjustment made the travel bag continue its long life. I highly recommend for any alterations or sewing need to come here. Butler's prices are the best in town. My only con is that if you need service during the weekend. You have to wait until Tuesday to get work done. The business is located in what looks like a residential house. Very close to the South Augusta airport. Look for a sign in the yard.

This is quaint shop provides prompt work and quality service! We waited until the last minute to…read moreget a dress hemmed and pinned for social, 10 days out to be specific! Ms. Agnes and her team graciously worked to meet our deadline. What makes them exceptional is their customer service. The first time we went to pick up the dress, the train was still too long, which was my fault for not having the correct shoes for the first fitting. Ms. Agnes got to work with the pins and the dress was ready for pick up two days later!!! And at no additional fee for my mistake! We will use Butler Alterations for all of our tailoring needs.

Sue has done all of my alterations for at least 10 years. she does excellent work and can alter…read morejust about any garment. I'm short so I use her a lot