Friendly staff, very professional Great Job on replacing my…read morewindshield !!!! Highly recommend !!!!!

Took my 2016 BMW 328i XDrive in to have them replace the windshield. I brought the OEM glass and…read moreBMW installation kit. Made an appointment and they took it in as promised. They were fast, efficient and did a great job! Would take my vehicles back there anytime.

I brought my C10 up there to have the vents repaired and they scratched and damaged my truck.Had to…read morecall Police and Sue Them

I made a 10am appointment to have my sunroof looked at. I called around 1pm to see if they figured…read moreit out and the guy didn't even know the car was there. Came back on the phone and said they couldn't do anything until the ice melted off the roof.. all the vehicles outside had already melted and they have a heated garage. He then went on to tell me they couldn't look at it because they sent all their techs out into the field in the afternoon. Just excuse after excuse for not doing the job we scheduled days ahead of time. If you like being lied to and having your time wasted this is the place

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

Set an appointment for 9am for an alignment three days in advance. Showed up 20 minutes early and…read moresomehow they already has two vehicles in fro of me. They said it was going to be 2.5 hours be for they even pulled my vehicle in. I asked the guy at the counter what did i set an appointment for and he just shrugged his shoulders. Talked to the manager and he gave me some BS on if i go to the eye doctor it could be three hours after my appointment i got seen. One, don't offer appointments if your not going to honor them. Two, get a new eye doctor if thats the case. Three, a persons time is valuable don't be McDonalds and only focus on drive thru when you have people that made appointments. Four, this is really the most important don't treat your customers like they are stupid some of us rebuild vehicles and know what required to do a job we're not all ignorant about vehicles. The guy on the phone was a dick head as well. Going somewhere else, maybe. I already have it close enough just wanted them to fine tune the toe on the outer tie rods after I had already replaced the lower control arms, sway bar links and inner/outer tie rods. Would have taken longer to connect/disconnect the equipment then it would to crack two nuts and spin two inner tie rods 2-3 times and tighten the nuts back down. Belle Tire always tries to scare people into buying extra crap. I repair all my vehicles i just don't have an alignment rack. Find somewhere else for auto repairs and if you just need tires go to discount. Have a nice day.

They put the wrong lug nut on one of my tires, if it had popped I would have been stranded without…read morebeing able to get the tire off to put on the donut. Didn't mention a single thing to me about it, found out when I was replacing my rotors at home. Double check whatever work they do to your car before you head out.

Customer service is very subpar. Initial encounter with service rep wash rushed and rep talked…read moredown to me instead of explaining the process. Kept car For too long. Also did not review the repairs with me to ensure the work was completed. Would never recommend this place.

Despite the circumstances leading up to our having to seek their services, my husband David and I…read morehave had great experiences at Suburban Collision of Troy, and a lot of that is thanks to Mike Robenhurst, the service consultant we worked with. We took our Nissan in for repairs after a pickup truck hitch had backed into and wrecked the grill. A week later, I was side swiped on the freeway. To make matters worse, after we got that fixed, someone backed into it and tore off the bumper while it was parked. Oy vey. From the start, Mike was professional, clear, and super easy to talk to. He took the time to thoroughly explain the costs and procedures before, during, and after the repair--so we always knew what was happening and why. He kept us in the loop every step of the way, and even followed up after the jobs were done to make sure everything was good. That kind of communication and care really made a difference. Having never been involved in any auto accidents before, I don't have a price comparison. But we only had to pay our insurance deductibles, so I guess that's a good thing. What could've been a stressful, frustrating situation turned into a smooth and even positive experience. Huge thanks to Mike and the team at Suburban Collision. Highly recommend!

Amazing customer service! And even more amazing work being done to my car. I so appreciate them. My…read moreVolkswagen Tiguan looks 100 times better.

Two other collision shops didn't want to touch the 2006 PT Cruiser. Bayview said it couldn't be…read morefixed correctly either, but they said they they could make it roadable. I wasn't expecting much, but the car looked good when they were done. The quarter panel was pulled out enough to get a taillight back on it, and the contours were smooth enough that it looks fine from most angles. They cleaned up several other details that I didn't expect. They saved my daughter from having to buy another car when the damage wasn't her fault (The car was hit while parked). She will be able to drive it long enough now to pay off one of her student loans before she has to buy a newer car. I don't know if the price was right, but the insurance covered it.

Chris J. replaced our cracked windshield perfectly. It was a mobile repair, at home, and took just…read moreabout an hour. It has been a week and we've had zero issues. The turn-around for an appt was two days. Glass America is an approved vendor with our car insurance and the replacement cost zero our of pocket.

Amazing service. Would 100% come back if needed. They did a wonderful job and the staff were all…read morevery nice.

Amazing service I come here to get my windshield cracks fixed quick and great pricing. The guy who…read moreworks the front desk made my day today!