First, I have to start by saying I was unaware of the 2 separate facilities. One where appointments…read moreare scheduled and the other first come first served. When I placed my call, I was directed to the latter. So, I took my vehicle in early on the morning of Tuesday, 14 March, for a tune up and AC repair. I was told that the repair person did not report in until 10am and offered a ride to my home which I accepted. The only message I received that day was a text which stated my vehicle was at the facility for repair. When I hadn't heard anything by noon, I called and left a message. No one called me back. So needless to say, my vehicle was not going to be ready on Tuesday. I called repeatedly on Wednesday and was finally told the young lady who had my paperwork was out due to a family emergency and would not return until Friday. The gentleman I spoke with (who was a repair person and was able to find my paperwork on a desk) informed me there was a back log and there were several vehicles before mine. I was not informed of this before I left my vehicle. Had I known, I would not have left it because I only have one vehicle and many daily responsibilities. This was a great inconvenience to me as there were no loaner vehicles available so I had to borrow my neighbors' vehicle. Communication is key. The office should still be able to function irrespective of one person being out. I did not receive any updates until it was almost time to retrieve my vehicle on Friday, 17 March. I did not receive the quality customer care I expected especially for the amount of money I had to pay to get my vehicle repaired. Also, I know my vehicle is in need of inside detailing, but that was no reason for whomever entered it to carelessly dump the contents of my seat gap filler onto the floor in front of the driver's seat and toss it onto the passenger seat. This was not a great experience for me. I am a 32 year veteran of the Armed Forces and I fully expected better.

Called for an appointment. Receptionist was clearly new which I understand. But she was…read moreundertrained and not ready to take phone calls and make appointments. She made an appointment for me. Then I told her to transfer me to an actual mechanic to see if the service I needed was possible. He told me that the receptionist never set the appointment and they wouldn't service my car anyway too many miles. One star

pars cars is great, with awesome service zachary eckstein…read moregot me right go pars cars!!!!

A fine dealership if you happen to be in the McDonough area and own a Subaru. Go here.read more

This is a decent place…read more As a single woman, I dread dealing with anything or anybody related to car purchases, maintenance or repairs, and am always thankful when I find a place with people who work with integrity. Subaru of McDonough is such a place and their Service Manager, Mark, is such a person. Mark jumped in as a new manager and cleaned up a potentially sticky situation with some repair work on my car. He did the right thing even though there was no immediate positive return on his actions. If you're in the market for a new Subaru or need repairs on the one you currently own, you can put your trust in Subaru of McDonough.