1. Hendersons Auto World

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    McDonough, GA

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    Hendersons Auto World

    3.0 (2 reviews)
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    Bellamy Strickland Chevrolet GMC

    Bellamy Strickland Chevrolet GMC

    (73 reviews)

    First, I have to start by saying I was unaware of the 2 separate facilities. One where appointments…read moreare scheduled and the other first come first served. When I placed my call, I was directed to the latter. So, I took my vehicle in early on the morning of Tuesday, 14 March, for a tune up and AC repair. I was told that the repair person did not report in until 10am and offered a ride to my home which I accepted. The only message I received that day was a text which stated my vehicle was at the facility for repair. When I hadn't heard anything by noon, I called and left a message. No one called me back. So needless to say, my vehicle was not going to be ready on Tuesday. I called repeatedly on Wednesday and was finally told the young lady who had my paperwork was out due to a family emergency and would not return until Friday. The gentleman I spoke with (who was a repair person and was able to find my paperwork on a desk) informed me there was a back log and there were several vehicles before mine. I was not informed of this before I left my vehicle. Had I known, I would not have left it because I only have one vehicle and many daily responsibilities. This was a great inconvenience to me as there were no loaner vehicles available so I had to borrow my neighbors' vehicle. Communication is key. The office should still be able to function irrespective of one person being out. I did not receive any updates until it was almost time to retrieve my vehicle on Friday, 17 March. I did not receive the quality customer care I expected especially for the amount of money I had to pay to get my vehicle repaired. Also, I know my vehicle is in need of inside detailing, but that was no reason for whomever entered it to carelessly dump the contents of my seat gap filler onto the floor in front of the driver's seat and toss it onto the passenger seat. This was not a great experience for me. I am a 32 year veteran of the Armed Forces and I fully expected better.

    Called for an appointment. Receptionist was clearly new which I understand. But she was…read moreundertrained and not ready to take phone calls and make appointments. She made an appointment for me. Then I told her to transfer me to an actual mechanic to see if the service I needed was possible. He told me that the receptionist never set the appointment and they wouldn't service my car anyway too many miles. One star

    Sons Kia

    Sons Kia

    (83 reviews)

    My favorite place to come everyone is so pleasant. The service team is awesome They need to offer…read moresaving coupons on repairs.

    My Team Force -- Baylis, Jade, Corey, Noah & Edward…read more I walked into the Kia dealership in McDonough thinking, "Today, I'm going to do something for ME. This is the car I want!" What started as simply wanting to buy a car turned into an experience I will truly remember. Baylis -- you were running back and forth in the Georgia heat, doing everything you could to get the car ready. I saw the effort, and I truly appreciate you! Jade -- you were in that office making sure I got everything I wanted and needed, even the smallest, simplest things. I was very close to walking away, but I could see it in your eyes that your intentions were genuine. You truly wanted to help me, and you didn't give up on me. Noah -- you made me feel so comfortable during the test drive. You were patient, answered all my questions as much as you could, and made sure I felt comfortable with the car. That meant a lot to me! Corey -- thank you for being there throughout the process and helping make sure everything came together. Edward -- you were doing EVERYTHING you could with those numbers! I could see you working hard to make the deal happen, and I truly appreciate you. And Jade... YOU DID IT! I cannot even begin to tell you all how special you made me feel. After everything, I walked in wanting to do something for myself, and you all made sure I walked out feeling like I truly deserved it. I was THIS CLOSE to walking away, but I stayed... and look what happened! MY VERY OWN 2027 KIA TELLURIDE! I still can't believe I did it! Thank you, Baylis, Jade, Corey, Noah & Edward, for going above and beyond and making this such a special experience for me. You weren't just a dealership team -- you became MY TEAM FORCE! Thank you all so, so much. I will never forget how special you made me feel. Hello, 2027 Telluride... you are officially MINE!

    Hendersons Auto World - usedcardealers - Updated September 2026

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