Cancel

    Open app

    Search

    Sons Kia

    1.7 (79 reviews)
    Open 9:00 am - 8:00 pm
    Updated 1 month ago

    Sons Kia Photos

    You might also consider

    Recommended Reviews - Sons Kia

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Ants

    I normally don't write reviews, but my experience with Kia Sons in McDonough, GA was so disappointing that I have to warn others. Any positive reviews about them on this page are clearly fairy tales, if they are about the service center. I will say the sales team is amazing, so only go to buy a car (ask for Quincy). But, never take it there to get fixed!!! I brought my car in because it was smoking and stalling; clear signs of an engine problem. I was also told by 2 other mechanics that would not work on it that it was an engine issue and to take it to a Kia. I paid $200 for a "diagnostic," only to later find out they never even removed the valve cover where the real issue was. So I paid for a half-done inspection and left with the same problem I came in with. When I returned a second time for the exact same issue, they still didn't identify the problem until after I approved additional repairs. Only then did they discover sludge in the engine, something that should've been caught from the start. Because of this delay, I was misled about the true cost of repairs and lost the opportunity to make an informed decision about whether to fix or replace my car. My warranty claim was denied because Kia couldn't provide the necessary engine code, even though the check engine light was on and the issue was clearly engine-related. I shouldn't have to pay for their communication failures. They also charged me for a "full tune-up" even though I already had new spark plugs. I was never given a proper explanation before paying, and then was told afterward that I "should've asked more questions." It's the service department's job to explain work clearly before charging customers. To make matters worse, my car was returned with an ant infestation and a new chip in the windshield. Their solution was to "bomb" the car for ants; no apology, no accountability. I'll attach a picture of the ants that I could get to group up. The rest are running free. The customer service made everything worse. The first "manager" I dealt with was unprofessional and dismissive, even mocking me when I said I had time to file complaints. I see her name in another complaint on this page and I am not surprised. She told me she "had time too." That's not how a manager should speak to a paying customer. She later offered me $200 off my next service to make things right, but now the dealership is taking that back as well. When I reached out again, another manager responded with a long, defensive email that ignored my concerns, excused every mistake, and failed to address the poor customer service or the damage done to my vehicle. Not one apology; just excuses. After spending hundreds of dollars, I was left with more problems than I started with, plus the stress and disrespect of dealing with people who clearly don't value their customers. And I absolutely love Kia and the Kia line. I wish someone at Kia corporate could save me from this defective vehicle and this defective service center. If you value your car, your time, and your peace of mind; stay far away from Kia Sons in McDonough, Georgia. This was the most frustrating and unprofessional service experience I've ever had in my life. Take your car to either Bellamy Strickland or All Automotive. I only had great experiences at these 2 establishments when I owned a Buick Enclave and when I owned a GMC Acadia. They did not take advantage of me as a woman, they provided excellent customer service, they did not have hidden and unnecessary fees, they did not keep my car for a million days to service it, and they always fixed the problem. -- R

    No help worse experience with Kia. I've own a Kia for 10+ years.

    ZERO STARS !! I wish I could give zero stars, but I came in at 5:30 getting off work on a Friday I get it. I thought they would be busy not telling me they close in 30 minutes and they can't do my oil change. I wouldn't recommend anyone go there because customer service is terrible. No one had a solution to a problem that would've took 30 minutes for them to complete. But I will tell all my fellow Kia driving to drive to morrow or Macon and not this location ever!!

    They provided this quote. This is not from TrueCar. This is what they sent to me. The manager only keeps saying that he has to charge more.
    David L.

    DO NOT EVER GO OR TRUST THIS DEALERSHIP!!! They provide a quote & a confirmation that they have the vehicle, but when you get there after an hour of the confirmation, they will say that the car is already sold & they will not honour the quote they provided. The general manager will just keep saying that they will have to charge the dealership fee on top of the quote they provided. Because the price was good, I had to drive more than an hour to get there. Of course, I made sure that the car is available and the price is right before I left my house. THEY LIE!!!! Even if I put some deposit for a car, how can you trust them if they will not upcharge when the delivery happens? JUST DON'T GO THERE!! FULL OF SCAM!!

    Kiran T.

    I'm highly pleased with the level of sales and service I received on my new car purchase. This is the place to go if you are looking for a new car. I have to say that they took very good care of me and they went above and beyond to gain my business and that I was very satisfied at the end. My sales person Evon Hinds made sure he was able to get my deal taken care no matter what. He was absolutely the best salesman ever, very knowledgeable and quick with the best buying experience. I must say that I will most definitely will recommend others to come and purchase a vehicle from here if you like Kia cars. Overall my experience was great. I bought a car, and the sales team members I dealt with were all very friendly and helpful. They answered all my questions and made sure I understood. They did not do any haggling and told me the truth about everything. Sons Kia is not the closest Kia dealership to me, but it was worth traveling the distance to make my purchase. Went in knowing what car I wanted, left with the car I really loved it. Only been driving it now for about three months and haven't had any further contact with the dealership yet other than just having my first oil change and free inspection. Everyone was very nice and I would recommend checking them out.

    Texts from Antawan concerning my car. Nothing but lies when I showed up.
    Anna W.

    If I could leave 0 stars I would. This was the worst car experience I have ever had. Antawan needs to be fired. He is nothing more than a liar. He said my car would be diagnosed first thing Friday morning if I dropped it off on Thursday. I did just that. So Friday I hear nothing. I text and he says his tech is diagnosing it. He would let me know. I hear nothing. I show up on Saturday. He says the tech is out but he will have answers on Tuesday because Monday was a holiday. I text twice on Tuesday. No response. I call and get Stella the bot. I decide to call sales and get a human. They connect me with the service department but no one answers. I show up. Ricky the manager starts talking about no techs. I ask for a loaner since the delay and lies are on their part. He says they don't do loaners or rentals. Come to find out Antuwan was a liar. They never even started looking at my car. It was in a lot off to the side of the building. So even after all of this, I asked Ricky for a shuttle and he said they didn't have one. Like after all the lies and the fact I paid for a rental when no one was even fixing my car, the least he could have done was given me a ride to return to get my car. I wouldn't take a bicycle to son's kia.

    They tried to tell us it wasn't transmission fluid....

    See all

    22 days ago

    I gave you 2 stars, because everyone was smiling and were so polite whilst lying to me. Yay?

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Customer service is horrible, Ebony is not a good face for the business, she is extremely rude

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kiran T.
    2109
    935
    14957

    7 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J D.
    0
    2
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 2

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Lexi R.
    245
    5
    0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K B.
    0
    1
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Sons K.

    Sons K.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Doria C.
    13
    168
    145

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    This semester was challenging yet rewarding. Learned alot about subject matters that really hit home. Looking forward to next semester.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Adrian S.
    348
    18
    2

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Sons Kia

    Review Highlights - Sons Kia

    To sum my feelings, I definitely plan to come back for my next vehicle when we pass down the Niro to the kid.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Car Dealers 522 times last month within 15 miles of this business.

    Verify this business

    Bellamy Strickland Chevrolet GMC

    Bellamy Strickland Chevrolet GMC

    (71 reviews)

    First, I have to start by saying I was unaware of the 2 separate facilities. One where appointments…read moreare scheduled and the other first come first served. When I placed my call, I was directed to the latter. So, I took my vehicle in early on the morning of Tuesday, 14 March, for a tune up and AC repair. I was told that the repair person did not report in until 10am and offered a ride to my home which I accepted. The only message I received that day was a text which stated my vehicle was at the facility for repair. When I hadn't heard anything by noon, I called and left a message. No one called me back. So needless to say, my vehicle was not going to be ready on Tuesday. I called repeatedly on Wednesday and was finally told the young lady who had my paperwork was out due to a family emergency and would not return until Friday. The gentleman I spoke with (who was a repair person and was able to find my paperwork on a desk) informed me there was a back log and there were several vehicles before mine. I was not informed of this before I left my vehicle. Had I known, I would not have left it because I only have one vehicle and many daily responsibilities. This was a great inconvenience to me as there were no loaner vehicles available so I had to borrow my neighbors' vehicle. Communication is key. The office should still be able to function irrespective of one person being out. I did not receive any updates until it was almost time to retrieve my vehicle on Friday, 17 March. I did not receive the quality customer care I expected especially for the amount of money I had to pay to get my vehicle repaired. Also, I know my vehicle is in need of inside detailing, but that was no reason for whomever entered it to carelessly dump the contents of my seat gap filler onto the floor in front of the driver's seat and toss it onto the passenger seat. This was not a great experience for me. I am a 32 year veteran of the Armed Forces and I fully expected better.

    Called for an appointment. Receptionist was clearly new which I understand. But she was…read moreundertrained and not ready to take phone calls and make appointments. She made an appointment for me. Then I told her to transfer me to an actual mechanic to see if the service I needed was possible. He told me that the receptionist never set the appointment and they wouldn't service my car anyway too many miles. One star

    Sons Honda

    Sons Honda

    (107 reviews)

    I bought my new car from here. as car buying goes, It's fine. I will warn buyers that once they…read moretake you to the back, they're gonna try to upsell you with all kinds of things. And use all those psychological tricks. I did get the gap insurance. But I didn't succumb to anything else. They have A Guy That does car detailing, he's part of son's Honda, but you actually pay him separately in cash. And he did a really good job in my car. I would recommend if you're going to purchase a car and they are very hospitable here.

    I had a very frustrating experience with this dealership that ultimately came down to being…read moreprovided inaccurate information and then having that dismissed as a "miscommunication." Earlier this week, I communicated directly with a sales associate and confirmed a specific price for a vehicle multiple times via text. I was very intentional about clarifying the price to avoid any confusion before making the trip. Based on those confirmations, I left work early to move forward with the purchase. When I arrived, the price presented was not what had been clearly agreed to. I immediately provided screenshots showing the exact price that had been confirmed in writing. Despite this, the dealership did not honor the quoted price. What was most concerning was the response from management. Rather than acknowledging that incorrect information had been provided, the situation was repeatedly described as a "miscommunication" or "confusion." However, when a price is clearly stated, confirmed multiple times, and documented in writing, it is not a misunderstanding--it is simply inaccurate information being given to a customer. I took extra steps to verify everything ahead of time specifically to avoid this situation, yet still ended up wasting time, leaving work unnecessarily, and being presented with different terms upon arrival. Transparency and accountability matter in a purchase of this size. I would strongly recommend that anyone considering this dealership get all details in writing and be prepared to verify everything again before showing up.

    Legacy Ford - My F-150

    Legacy Ford

    (52 reviews)

    3.5 Stars....The good and the bad…read more I'll start with the good. I recently purchased a new truck from Legacy Ford, and I was very pleased with the staff. My saleswoman, Ashley, was very nice and professional. Everyone was very professional, and honestly this was the fastest I have ever been in and out of a dealership. So, after buying the truck, I get it home, and realize that there is a crack in the rear taillight. Well, Legacy fixed it, no issues, and the service department was very quick about it. Overall, the buying experience was spot on! Now, the bad..... So, the bad seems to be a common problem that several have had--regarding trade-in payoff. Now, I've purchased many vehicles, and have never known a dealership to take longer than 7-10 days to pay off a trade--so, I was little surprised when Legacy told me "30 days". I assumed they were giving me a "worst case" scenario.... Well, they weren't. When they say 30 days--they mean it, and maybe then some. Bottom line is this, if you're trading in a vehicle that has a current payment--be prepared to continue to pay on that vehicle, and the new one, for at least the next month (maybe longer according to some other reviews). This is not only frustrating, but can be financially straining, so it's something to keep in mind.

    Do not purchase a vehicle from this location. Salesman Isaac is a liar and only wants to make a…read moresale. He will sale you any lies which include promises that he doesn't keep. He is very unprofessional and will dodge your calls, not only will he dodge your calls but he will look you in the eyes and lie. I highly recommend going to Angela Krause Ford in Alpharetta Ga if you're seeking professional salesmen.

    Jim Ellis Toyota of McDonough - Never fails - I always feel so welcomed and am treated with kindness here;)

    Jim Ellis Toyota of McDonough

    (34 reviews)

    I've always avoided car dealerships because I couldn't fathom the idea of being pushed/pressured…read moreinto a sale. Welp, I decided to take my car and trade it in for a Corolla and was pleasantly surprised by the overall experience. Calvin Brown was my sales rep and he was attentive, knowledgeable of the inventory/specs/capabilities, and answered questions thoroughly. Even when we challenged him on a few things, for example, the subscription services, he was extremely patient and provided us with the most accurate information. David Washington who is the finance manager carried out the remainder of the deal finalizing the numbers, paperwork, offering additional services, and explained next steps post visit. Purchasing a new vehicle is a big investment and the team made it worthwhile.

    Jim Ellis Toyota Service department is a sheer utter rip-off from start to finish!…read more They replaced the clutch on my Xb for an extravagant amount and left bolts and other items undone. Almost $3,000 to replace a clutch and lying about testing the vehicle while leaving parts undone is the kind of service you will recieve from Jim Ellis Toyota Service department. They promise to wash the vehicles after all repairs and mine wasn't the first or second time they had my vehicle. They kept repeating a very apathetic I'm sorry and I agreed they are a bunch of sorry individuals working at Jim Ellis Toyota Service department. Jim Ellis Toyota Service department shine and glitter is only skin deep!

    McDonough Nissan - All the bells and whistles

    McDonough Nissan

    (108 reviews)

    Dawson T is the one .. the truth !!! Walked in he was beyond pleasurable, kind, and NOT pushy at…read moreall i felt like a person like he cared !!! Quickest dealer deal done I very much enjoyed my time in the dealership and dealing with Dawson made the process very easy and not painful at all!!!! Thank you

    Vultures. My mom's 2012 Nissan Armada needed a new cradle, alignment and two rear tires. They sent…read moreher a bill for 11k and told her everything "needed to be replaced and new" even though everything else was working fine and had nothing wrong with it, for what they call "safety reasons." Two other shops looked at the vehicle, including another Nissan and said it wasn't necessary and the other pieces had nothing wrong with them- one shop just couldn't do it because it is a big job. They also charge double for tires. I paid their $170 for the diagnostics and had it towed to another shop who found the same cradle they wanted to charge me 1k for (not aftermarket) for $350, paid $1500 for the hands, $100 for the alignment and half the price for teach tire new! Employees of Nissan, do better. Ask yourself, would you spend 11k on a vehicle that's not even worth 11k? They are money hungry. That's why dealerships have a bad reputation for their services- and if your car is no longer under warranty, don't even bother taking it to them. The other Nissan quoted around 3500 for the job, just an fyi. So it's not even Nissan standard persay, it's just they want to rip people off because they saw out of town plates and figured, hey these people are stuck and need to get their car on the road so let's try to squeeze them for every red cent we can. Do yourself a favor and don't take your car here! There are other Nissan dealerships who stand on principles, this is not one of them.

    Sons Kia - car_dealers - Updated June 2026

    Loading...
    Loading...
    Loading...