This was the worst customer service experience EVER. The salesman (Chris Hooks) we spent time with on a Thursday evening was very nice and attentive...while we were THERE at the dealership. I test drove a car that I really really wanted and was prepared to buy/finance. He called me the next day to ask me a question about financing, and that was the last I heard from him. I attempted to contact him SEVERAL times throughout the next week via text, e-mail and phone calls with NO responses. When we went back to the dealership a week later, the car I test drove and wanted to buy was sold, so I was obviously pretty frustrated, We asked to speak to a manager. I don't remember the "manager's" name who we sat with for about 10 minutes, because he was absolutely useless and honestly couldn't have cared less about the way the salesman ignored my attempts to contact him to PURCHASE A CAR. So we then left that "manager's" office and asked for a different, ACTUAL manager. That's when Zach Piper, "Client Manager", came out to talk to me. We explained the entire unacceptable situation, AGAIN, to Zach and he tried to assure me that, even though I was looking to purchase a used vehicle and not a brand new $70,000 truck, ALL the customers are treated the same. Which I immediately called BS on. So anyway, after explaining the situation AGAIN, Zach still didn't really seem interested in helping me or righting the situation. They had the same model car at one of their other dealerships, but a little more expensive. I expected him to offer it to me for the same price as the one that they sold out from under me, or at least knock $1000 off, or something. But no offer like that was made. After Zach told me he would look for something in my range (price, body style, etc) and call me, we left. And again, I heard from Zach ONE more time later that afternoon. He then advised me that he was expecting a busy weekend (President's Day weekend) and they would probably get some trades in that would suit my needs, and he would call me the following week. That was the last I heard from Zach, or anyone from Hendrick. I went on the Hendrick Chevy website that following week, and there were AT LEAST 25 cars in their Used lot that were within my price range, desired body style, mileage requirements, etc. It's now been about 3 weeks since I last heard from Zach, and I have since purchased an awesome 2016 Hyundai Elantra from Leith Pre-Owned in Wake Forest at a very reasonable price. If you're in the market for a good-quality used vehicle, I recommend you go see Brian at @chrisleithauto in Wake Forest and just completely bypass the rude mf'ers at Hendrick. read more

I'll start by prefacing that my wife called the Service Department a week in advance to have a part replaced. First thing you'll notice is the service department has drive up bays which sounds good on paper but is terrible in practice. The last car that pulled in was blocking me from pulling into the bay area and no one came to acknowledge that I even existed for 10 minutes while I waited for one of the Service techs to move it. I opted to drop off the vehicle and waited four hours for them to call only to get "you didn't order the part". When I asked why the service department doesn't contact their own parts department when a service appointment is made, all I got was "we don't do that". Apparently, they don't do customer service either. I will be taking all of my business to Sir Walters from now on. read more

Experience with the service department only. Service Advisors are friendly and courteous, and repairs seem competent, but in my two experiences, you will have to wait for replacement parts so repairs will take longer than initially estimated. You will also be charged a "Service Charge" of up to $36 which supposedly covers topping up fluids, checking your brakes and lights, disposing of parts, etc. I can confirm that not all fluids are necessarily topped up but you will still be charged, so you should look under the hood before you drive away. They will top up any fluids you can see that they "missed." On the plus side, they resolved a "Check Engine Soon," i.e., emissions, problem that other repair shops had not been able fix, at an eventual cost of about $1000. read more

Best vehicle buying experience I have ever had. Tyler Glasgow originally helped me with my Silverado purchase. He was great to work with. No pressure that you would expect from a large volume dealer like Hendrick. Tyler was very knowledgeable about his products and features. He was able to find the exact truck I was looking for. 3 months later he helped us get my wife into a new Equinox. Same deal, no pressure, helped us find exactly what she was looking for. Most recently he helped get our daughter in a new Chevy Cruze. This was her first car buying experience and Tyler came through again. Hendrick Chevrolet and Tyler have customers for life now. Thank you Tyler. read more

I bought a 2016 Chevy Volt last week. Salesperson Debra Sakowicz was very professional, pleasant, helpful, available, and made the whole process extremely enjoyable. The only one they had carried a surcharge for being brought in from far away, so I declined that one. Debra let me know a few days later that one more had come in from closer, with no surcharge, saving me $2000. Hendrick gave me a fair trade-in value for my old car (the same as CarMax). As we sat in the car and reviewed the control panel, I noticed the tires were not balanced, and the shop immediately took care of it before I left, also very friendly and helpful. I didn't want a hard sell for extras at the very end, and they respected my wishes. Big thanks for that! read more

My wife had called to set up an appointment and was treated very poorly. We have a long history with her Enclave and the service tech did not want to hear about it. We called back and talked to a service manager (Bruce) who was much better. When I arrived, Bruce greeted me and took town some of the information and passed me along to a very junior service technician who couldn't even figure out the mileage! I never say Bruce again. read more

My new car has had a few on going issues. I've contacted the service department on each occasion and the experience has been the same. Very low responsiveness and availability to communicate, and a clunky check in process at the service department read more

Everyone at this dealership is extremely kind, friendly and helpful. Today I had an emergency and was late for work and they got me right in and out. This was my second time there. I have never been to a dealership where I was more pleased with the service I received. read more

I'm sending this text to acknowledge one of Hendrick Chevrolet technicians, Joe, who stopped to inquire if I needed help. My car was parked outside the dealership on Old Raleigh Rd. This was on Thursday, October 4 in the afternoon. It was hot and the car was in the sun. I had a flat tire. Joe changed the tire, put the damaged tire on the back of the Jeep, put all the tools away and wouldn't accept any payment for his services. I was very grateful for his help and I want you all to know what a Good Samaritan he is. Thank you again, Joe. read more

This was my first service on my new vehicle. I made my appointment on-line (which I loved), arrived a few minutes early and explained that I was on my way to the beach and would appreciate fast service. I was told that it could take up to an hour, but was so very happy when the service was completed in less than half an hour including the complimentary car wash! The service technician was very nice and efficient. The 'waiting room' was pleasant. I could not have been happier with my experience. read more

Hendricks service dept. is the worst I've ever seen. On hold for 10 min. then hung up on just to ask a question on the extended warranty. They have no idea on what they are doing. Bought a new car from them and it will never happen again. read more

I was online pricing a couple of different vehicles: Siverado, Traverse, Equinox, F150 and a few others. I knew that I wanted an American manufactured car. Someone recommended Durham AutoMall. Well, because I live in Cary, I decided to take a ride to Cary AutoMall. I went straight to Hendrick Chevrolet and was quickly greated at the door by someone. He introduced me to Richard Britt, who immediately asked what I was in the market for. We drove a few SUVs and he suggested that I try out the 2014 Equinox LTZ after hearing all of my "must-haves". Once all of the paperwork was completed, I was introduced to Jeff Skipper, who worked tirelessly to get me financing. This was the best experience I have had buying a vehicle (and I have bought 5). I have recommended Richard and Hendrick Chevorlet to several friends and associates. read more

I purchased a 2014 Chev. Malibu. I especially liked the staff and salesmen. Their low pressure, honest, direct, and patient approach is such a welcome relief from the stereotypical dealership. Jason, Brandon, and Jeff are great examples of this temperament. read more

Daniel Brown and the team at Service are amazing! Every time I go there I know that my car is in good hands. The quality of the work is always excellent as well! read more

Brandon and Danny were fantastic, I couldn't have been happier with my experience!

Have a lot of time to waste? Go to Hendrick Chevrolet! Want to be ignored by a salesperson? Go to Hendrick Chevrolet! Even better: want three people to assure you that they want to sell you a car today who then disappear and are never seen again? Go to Hendrick Chevrolet! I went with checkbook in hand, ready to buy a new Malibu. I walked out about 45 minutes later, having gotten no closer to buying a car than I was to taking a flight to Mars. The salespeople were uninformed, disinterested in providing any customer service, and endlessly useless. I'll take my business elsewhere. read more

Been a loyal and happy customer to Hendrick auto mall for several years and 4 cars so far. I hope to continue to be a loyal and happy customer. Went in tonight to compare some numbers from another dealer that called us "wanting" our current vehicle to trade in for the same vehicle brand new. No expectations to leave with a new vehicle, but after some time exchanging numbers and meeting with sales manager, the numbers weren't exactly "accurate," based on research and lots of past experience. I am familiar with how car sales go and understand the game. It should be exciting, yet benefit both sales department and customer. So, tonight's experience lacked both. Not writing off Hendrick yet. Too much good experience can't negate one unsuccessful night. read more

worst used car experience of my life paid for the car in cash " a 2015 volt " in the 1st week the radio had issues the window stopped working and the frontend started to make noise they had the car for over a month and put over 700 miles on the car they even left it in the parking lot over nigh with the window down they "fixed" the noise after i refused to take the car back with the noise but not the thumping is back and happens under braking instead of accelerating and on top of that now the heater doesn't work . i even paid for the $2000 extended warranty but i never want to deal with there service department again . its sad i used to think Hendricks was a great dealership now i will never buy from them again . i wish they would make it right but its been over a month and the service manager never called me back ive left him voicemails but nothing .great waste of $19,000 read more

I can only review their service department since I have never purchased a vehicle here. My family has always owned Chevy cars and insist on taking the cars to the dealers for service. Though I think the dealer in NJ sometimes over charges, I honestly believe Hendrick is a great deal. I have only gone elsewhere twice to get my oil changed and both times it was more expensive than they charge here. I learned my lesson and insist on coming here. I expressed to my service advisor that it's frustrating since the online appointments are usually booked for at least a week and he told me to just email him in the future whenever I need to come in. I did so recently to have my windshield replaced and he replied within a day and got me in to have it replaced the next day. My service advisor is Eric Foster and he's wonderful, though I've worked with others and I have not been disappointed. They are open and honest about the work they are doing and always check with me before doing more. I know that I receive good quality work coming here at a price comparable to any other place (from my limited research). read more

I wish I could give zero stars! They are so shady at this dealership. After signing for a vehicle late they let us take our old vehicle home! We decided the next morning that this was not the vehicle we wanted! Canceled everything and spoke to Cory immediately that morning as soon as they opened. Upon asking them to cancel which they agreed to I instructed Cory to have our check sent back to us! He stated that it would be! Long story short... The day after we cancelled they cashed our check and no one will return our calls! They stole 2 grand from us! It has since been turned over to the check fraud dept at USAA! I would never do business with a dealership that steals! Stay far away from this place! I wouldn't recommend them to my worst enemy. read more

If there were no stars available that's what I would give. Worst service department I have ever had to deal with. Bought brand new in 2017 and have been to service 6-7 times now and every time we take our car in, it comes back in worse shape, i.e. missing parts, scratch's, flat tire, window left down in the rain. Oh and they make you pay for the repairs they cause. Its been horrible, they sure wine and dine to get you to buy the car but treat you like crap after they have your money. Steer clear. read more

I don't think I've ever had a surprise at Hendrick's. From the ease of scheduling service to their willing to work with you if you need a loaner/rental, it's all pretty seamless. Friendly but professional staff. read more

So i had to have the ECU replaced in my 2013 chevy cruze, shortly after i had it replaced by the dealership a whole mess of electrical issues including my power steering going completely out going 70 mph down a busy highway which is completely unsafe and unacceptable.. The technicians should have taken the time to drive my vehicle and make sure there were NO issues after the installation of such a key part of the vehicle. I took my vehicle to my local mechanic and after about 10 minutes of looking over my vehicle he easily diagnosed my issue to be a faulty battery and alternator which makes sense and has fixed the issue. He drive my vehicle with me in it and watched the onboard voltage meter drop from 14.0 volts to 12.0 for no apparent reason. Then we went back and he tested the battery and alternator and lone behold there is the problem. The fact that the dealership that should know EVERYTHING about their vehicles or have it on file did not or could not figure out the issue but keep charging a diagnostic fee to give me bullcrap answers and "fixing the issue" is sad and embarrassing... I would NOT recommend ANYONE take their vehicles to a dealership to have them worked on as they simply don't care about fixing your vehicle, all they want is money. So there is my review on my experience dealing with a dealership.. read more

Unapologetic staff from seller/GM. Did a trade in with them and come to find out they added charges on to the overall price of vehicle, costing me the buyer more money in which I could have saved. When I noticed this I immediately contacted them for answers and I didn't get anything but a headache and a high dose of anxiety, being a veteran with PTSD. I feel this dealership could have done better in handling the situation but didn't do anything to help the customer in anyway. Never purchase from here, they will sell you a dream and you would be stuck with something that could have been avoided( HIGH COST,PAYMENTS,AND A HEADACHE) read more

worst place ever to buy a vehicle!!! crooks and never return your call, I paid for a used Mercedes and received a title for a Nissan, which I don't own any Nissan. then they charge my bank account $25 without letting me know. I advise anyone not to purchase a vehicle from these guys!!! read more

Rick needs tighter QC on late-model used trucks. That GMC HD in Cary has bad tires and slashes in the upholstery - can't depend on the overall maintenance status of the truck. read more

Treated like royalty at this dealership. They are very loyal to their customers, whether it's sales or service. Large, clean waiting area with several coffee options and beverages. There is a large work area to use your laptop or any other electronic device. Very thorough in all departments. read more

This place will shuck and jive you to death avoid if possible. Purchased a car on June 30 2017 and on the July 17 2017 I had to go back in to fix my contract due to incompetence. what added salt to the wounds I came in on Friday July 14 2017 my contract wont a issue. These guy are horrible at following up go somewhere else and get treated better and save money. read more

I had titling issues with a 2017 camaro I purchased from Hendrick chevy in Cary,NC. It's been over a month and I still haven't received my plates for the car, and they messed up my address on all my paperwork. Also, don't expect anyone to answer the phone when you call there, or a call back after you leave a msg. I have to literally drive there for every time that I need to communicate with someone. Worst dealership experience ever! read more

Although I didn't end up making a purchase (the factory incentives being offered just weren't in my favor), I still had a good sales experience here. Both the salesman and manager were very courteous and did their best to get me the vehicle I wanted at a good price. They weren't overly pushy, and recognized when it was no longer in my best interest to make the sale. Overall, if/when I'm in the market for a Chevy again, I'd definitely come back. read more

The sales team was fantastic. I think both Hendrick and myself feel good about the deal. I saved some money and Hendrick made money. Win Win. The service department was sub-par for me. I purchased a new car, found a couple of issues with it, and the service department made an appointment for me. Once I dropped it off for the small repairs, I didn't receive ONE call about the status of my car. After six days in the rental they provided, I called to check the status. I was told it would be ready in two more days. It went in for a new headliner and re-tint two windows. The headliner was ordered and received at Hendrick prior to the service appointment. So it took seven working days to finish this work? I find it very hard to believe. Hendrick only made one call to me...that was to let me know my car was ready. Funny enough, I received three separate email surveys asking me how my service experience was BEFORE I EVER GOT MY CAR BACK. And now, including this survey, I've received five surveys on my purchase/service experience. Seems very unorganized....either Hendrick or Chevrolet Corporate. read more

We have been pricing used cars for weeks. We went to this dealer and test drove a 2013 Toy Highlander Ltd and was given a price of $30,000 before tax. We felt it was too high and left. I searched the net and found the same car on Auto-Trader and Hendrick Web site for $22,709. I called the sales person, explained the situation, he talked in circles about internet pricing and finally he asked me "will you buy the car for $22,709 and I said yes. He said he would call me back in 10 minutes. I don't blame him for checking the site himself before committing to the price. After 45 minutes, the price on their web-site changed to 25,999. After 15 more minutes, I called again and was told the price is 25,999 and Auto-Trader site is wrong. He would not admit they changed the price on their site. He also offered no explanation of why we were quote $30,000 before taxes. read more

This was my first time using Hendrick. I was impressed. Matt Flowers is very professional, friendly and knowledgeable. I will definitely use Hendrick moving forward for all my service needs. read more

I have been to your dealership 4 times to resolve my issue with break lights and cruise control since I went there for a recall the end of 2014.Everytime I go, it is diagnosed and I pay for repairs that last only a few to six months and then I am back to where I started. Most recently picked my car up again yesterday, after paying over 600.00 for another repair fix and on the way home realized the cruise control is STILL not working. I did go back and waited as long as I could for assistance - but had to leave at 3:30 to go to work. I called and left a msg for the advisor to contact me - still no response. I am really convinced that no one there is able to truly diagnose the problem and I am paying for hit and miss band aid fixes -- VERY FRUSTRATING !!!!! read more

I was pretty dissatisfied with my visit. I bought the Tahoe from your dealership a couple of months ago. At the time, they only had one key and one transmitter. My salesperson got me an additional key and transmitter, but I didn't have time to wait to have them programmed at delivery. When I first called to schedule the appointment I mentioned that I had a key and transmitter that needed to be programmed, but the person who scheduled the appointment didn't note that on the service order. When I dropped the car off I had to tell the service advisor again about the keys, but he also didn't make any notes on the service order (I assume he verbally told somebody about they keys). When my car was finally ready (almost 2 hours for an oil change and tire rotation, which in itself is a bit excessive) the keys were still not programmed. He had to take the car back into the shop to have the keys programmed. Also, while I was in the waiting room there was a very strong odor of gasoline coming from the shop. It was so strong that I had to get up and go outside to continue waiting for my car to be finished. While I was waiting, the fire alarm went off. I'm not sure if this was caused by the gas fumes or something unrelated. When I finally got in my car it had a very strong odor of gas inside, presumably from being inside the shop. All of this added up to a very unpleasant experience yesterday. I hope your team can use this as a learning experience to mitigate these types of issues from happening in the future. read more

I brought my 2006 Chevy Equinox in for a recall repair. I brought my Equinox in Monday morning and was told it would be a few days in order to order the part needed. I got a call the next afternoon and it was ready to go! I was very impressed with how knowledgeable and polite the staff at Hendrick Chevrolet are. I will definitely be back!! read more

I purchased a car from this dealership back on the 30th of January, and as of today, April 14th, I STILL don't have my registration and title for the car! I have called them several times, and last week thought the issue was resolved, but I still don't have the title or registration. I may have to take legal action against them to get my title and registration. This has by far been the worst car buying experience I have ever had. DO NOT go to this dealership to purchase a vehicle! read more

I got a 2014 Chevrolet Camaro from Hendrick Chevrolet. The car was a Christmas gift from my mother. The staff at Hendrick Chevrolet was extremely helpful and accommodating with assisting my mother in pulling off this amazing holiday surprise. They even let her take the car home prior to trading in my other car so as not to ruin the surprise. After Christmas, when it was time for me to sign all of the papers, Bolivar was waiting to greet my mom and I make the process as smooth and quick as possible. Everyone at the dealership was extremely helpful and Will, the original person we dealt with in November when we initially came to check out the vehicle, came to congratulate me and ensure that I was happy with my purchase. All and all, this was, by far, the best car-buying experience I have had! read more

Took my Saturn here after GM killed off the brand. Now I drive to Durham for service. Hendrick's service staff pays more attention to each other than customers and the TV in the waiting room is locked on Fox News playing at high decibels, No remote in view. I don't need to be force fed right-wing lies and propaganda while I wait for my car to be fixed. read more

First, Most of the people that I have dealt with at this establishment are very friendly. However, they are not qualified to sell any car outside of Chevrolet's. We purchased a used Honda Pilot from them in 2017. It was the worst decision that we could have made. We have been paying for repairs since 3 months after we purchased it. They are like well we did our inspection and it passed but I question how much those guys know about Honda cars. I've spent over $1,500 in 13 months on this car. I've replaced normal things that need have hit their mileage life like spark plugs but then I pay for a MAF sensor, converters, brake pads etc... They may know what they are doing with other cars but not Hondas and all they say is that it's not under warranty. Be careful if you buy a used car from them and check every single thing out, Take it to your own mechanic to look at and inspect instead of trusting their people. Best of luck to everyone car shopping. *Make them fix everything before agreeing to any deal and signing any papers. read more