I attempted to purchase an incoming bolt from this dealership called to inquire about it was told it is coming in about 2 weeks or so. Asked about the price and asked are they going to be willing to sell at msrp. Well that is when things went down hill quick. I was informed that they will have to install a couple thousand dollars in dealership options i asked but i dont want those just the vehicle he said no they have to install them so needless to say this must be an ok place for those that have money to waste if you are budget minded head some where else this is a very shaddy dealership. Needless to say i filed a complant with chevrolet like they care either and if you go by the google reviews you will notice alot of them are by people with only 1 or 2 reviews for them which leaves me highly suspect. read more

I've taken a Chevrolet vehicle for service 3 times In 3 months. It started with a simple oil change. Each time it's been $600. And, they always find something "new" to bring it back for service. This is it. I'm done taking a car with less than 60k miles to them. read more

I have mixed reviews of this auto dealer. My service guy Dan was simply outstanding. Since he has left this dealership, the remaining staff has been so so. Told I have to wait 1 1/2 hours to 2 hours for an oil change was bitter sweet. Bitter that it takes so long but sweet that they were honest in telling me the real time needed. In the end, waiting 2 hours for an oil change doesn't sit well with me and the average personal service I receive since Dan left makes me rate Hendricks as average. Trying to get parts is not bad but the staff isn't friendly, they seem rather grouchy most of the time. Out of fairness, there are different departments with this large dealer so each department will have a different feel. read more

This review is for the service department and not sales. I am very disappointed with the quality of service and communication at this dealership. I own a 2010 Chevrolet Equinox that has been an absolute nightmare from day one. The engine has consistently been loud and rattly, and several dealerships have been unable to correct the problem. That said, the blame for the lousy quality of the vehicle does not lie with Hendrick. The Equinox began repeatedly stalling in May and was towed to Hendrick. The first issue came at intake, when the service advisor rudely refused to assist the young female driving the vehicle with a loaner car because he was "ready to go home." The vehicle is not registered to that driver, as is common when people have children, but a quick conversation could have easily cleared up that issue. The driver has the same last name and identifying address, etc. She had to take an Uber home from the dealership after nearly getting rear-ended in 5 o'clock traffic because of the stalling. I was told upon questioning that the employee had been "moved." The other gentleman we worked with was very nice and apologized for the issue. Several days later, the Equinox was "fixed." The cost was over $1,000. The problems were described at length to the service department, who absolutely assured us, several times, that the engine problems were fixed. Cut to early July, when the Equinox begins having the exact same problems; repeatedly stalling out in traffic and creating a huge danger to the driver and other cars. I first called the Cary service department and got a response that seems typical based on my overall experience: No one answers the phone. After five or ten minutes on hold, you have the opportunity to leave a message. I did, and someone called me back a day later. We determined the best place to tow the vehicle was a sister dealership in Greensboro. That was done several days later. I was assured several times that "all the information" from the May service in Cary was forwarded to the service department in Greensboro. The folks in Greensboro never received any of the information. I called back the same representative several times. When I spoke to her she was annoyed that Greensboro couldn't just call her. I also left multiple voice messages that were unreturned on the main service line. Apparently, the information only arrived when the Greensboro advisor did call Cary. Now the car is in Greensboro and needs $3,000 in repairs for a problem that Cary never fixed. Apparently, other than an oil change and dipstick replacement, Cary "didn't touch the engine" despite telling us the engine problems were fixed. I'm dubious that they even knew what the problem was. Not sure if the $1,000+ fixed things that were really broken or not. I do not recommend this service department and will not be buying a Chevrolet in the near future. read more

Was looking for a new truck when I stumbled upon this one listed on car gurus website and couldn't believe my eyes at the listing price so I went directly to the dealerships website to double check the listing price and low and behold it matched what the dealer had up. $35,810 was the "Hendrick" price as you can see with the pictures listed below. I'll let you figure out what happened 2 days later when they became aware. You think there going to honor this price? No. Do they care absolutely not. As a Hendrick Motorsports fan I will no longer support his team nor will I ever look to do business with any of his dealerships state wide. I don't care if your website says your not responsible you pay someone to host your website and for them to maintain it but somehow it's not your fault. read more

Hendrick Chevrolet - False advertisement - Auto Repair Near Me - Cary, North Carolina

*Update below 4/24** Hendrick of Cary only cares about sales, not the entire customer experience. They are all talk upfront, gives you a fairly good buying experience and then once you purchase it all goes downhill from there. I recently purchased a new truck through this dealership and I've had nothing but problems with this dealer since! Not only problems with the truck itself but with their customer service. With it being a lease I have to watch the miles I put on the truck. I have made almost a dozen trips there (I don't live close to the dealership) for the tonneau cover situation, recall work, tint scratch, a better detail (really a car wash of the outside of the vehicle). Recall work- they told me they couldn't work on it for 5 days because they were so backed up. They explained I could possibly get a loaner once they know how long it would take to be fixed. At the very least I thought they would look at it to figure that out. They did not and with my client based profession I lost out on money from clients because they didn't look at it for 5 days. ⁃ Transmission not shifting correctly. Slams into 2nd or drops gear very hard ⁃ Several recalls since purchase ⁃ Brakes pumping like theirs air pockets in the hose (recall for the brake system) ⁃ Car wash not completed correctly. I was told it was a detail not a car wash ⁃ Scratches not fixed ⁃ Scratch in the window tint - Silverado & LT letter(s) fell off the tailgate ⁃ Tonneau cover problems with the parts department ⁃ They order the wrong tonneau cover and it came without hardware ***UPDATE*** After everything started to head in the right direction... The first time my truck was returned, there were scratches on the door handle and above the trailer hitch that the dealership created. Returned back to the dealership to correct, which they did. Wiring harnesses left unplugged on my bumper (don't know why this was even unplugged) the first time it was returned. The second time it was returned they were still never plugged back and hanging down. Clearcoat bubbles on the tailgate NOT corrected 100% for the second time now. For the nearly three weeks total, my truck was in for the corrections. I only received one update. The two guys who dropped my truck off neither one were wearing gloves or masks. According to Rick Hendricks email saying they are going the extra mile to ensure vehicles being disinfected before and after service. The loaner I received for the second time, which happened to be the same for the first time, still had milkshake drips on/ in the cupholder. That tells me it was never cleaned or disinfected. Which leaves me to believe it was never cleaned. They took my truck with 1/2 tank of gas and received it with an empty tank, but I'm supposed to fill up your loaner vehicle (doesn't make sense) read more

TERRIBLE customer service. I called in advance to make an appointment and detailed issues with my vehicle which I just received from my dad's estate. I dropped off the vehicle at 8:30am the day of my appointment and was told I would receive a call with an update and an estimate for repairs. At 2pm I texted the number for my service provider - Austin, for an update and received no response. At 4:45pm I called the dealership and was told Austin would call me back soon. At 5:30pm after receiving no callback I called again and asked to speak to Austin directly at which time he told me they had been evaluating the vehicle all day and that it may be tomorrow when I would be able to pick up the vehicle. I told him I needed the vehicle to move furniture at which point he told me he would "check to see if there was anyone who could put the tires back on it." I picked up the vehicle with NO estimates on how long or how much it would cost to fix the issues with the vehicle AND with part of the tailgate handle removed and placed inside the cab of the truck. 9 hours only to have my vehicle returned in worse condition. This is the WORST experience I have ever had at a dealership and I've made an appointment elsewhere. read more

I purchased a new truck here in December 2011: Edgar took me on a test drive in what I had come to see, found the one that I wanted at another dealership, matched my price as closely as he could, took care of all the details, and arranged pickup for a few days later. Tip: if you're a USAA member, go through them to get the best price. I scheduled an appointment for its 20,000 mile service in February 2013: showed up early the morning of, was greeted by a friendly team member and given a description of what would be done with an estimate of an hour, walked around the lot and sat in the comfortable waiting area, was ready to go in under an hour, the team member who checked me out mentioned a couple of service recommendations and thanked me for my business. I scheduled an appointment for its 30,000 mile service in May 2013 (busy spring): showed up early the morning of, was greeted by a friendly team member and given a description of what would be done with an estimate of an hour, walked around the lot and sat in the comfortable waiting area, was ready to go in under an hour, the team member who checked me out thanked me for my business. read more

Worst customer service out there. We went to look at a truck, it took 20 minutes for someone to even come out and acknowledge us. We came home to think about it. Sent the sales man what we needed the deal to be with our trade in and he emailed back come in with your trade in and we will make it work. Get there today, the salesman we were talking to wasn't even there, and the guy that was there was beyond incredibly rude, telling us our trade in wouldn't even run, which is hilarious considering we drove it on and off their lot today. He also told us there was no way they could make a deal work, essentially wasting everyone's time involved. Beyond unimpressed with the way things were handled. read more

Excellent service. My company car had a problem, the engine was going out for the second time. They took care of me and got me on my way with a rental car. Friendly service and followed up the next day with a call. Top Notch . read more

I had a very pleasant and efficient service experience. I brought in my 2015 Chevy Equinox in for a battery and electronic systems check. I had started having some problems with my radio which ended with my car going dead overnight. However after calling Chevrolet roadside assistance I was able to get my car jumped and drove to the dealership. After arriving I was greeted with a very professional and friendly staff. I explained how I was getting ready to go to work when my car's battery had died. The Hendrick team ran an analysis on the car and provided a brand new battery under warranty within an hour. read more

Excellent Service! Danny Deweese is one of the best Service Advisor. Goes above & beyond to satisfy his Customers. Keep up the good work! God Bless! Ron Sanyal Congressional Candidate 2016 for US Congress NCD-13 read more

I use Hendricks Service Center for my 2012 Chevy Equinox. My tires were getting to the point of needing to be replaced. According to Hendricks service, I had 10,000 more miles to go. So in anticipation I started shopping around for tires. I already owned high performance tires, noted that I could stop my car very well At high speeds (I drive on the highway most of the time) and I didn't want to downgrade on my tires, I searched for those as my desired tire with one alternative. Only a few weeks after that service visit, I got a nail on the inside of my tire . But! I took my Chevy SUV directly to Hendricks and that day, They got me in. I got four new tires, balanced, removal taxes, and alignment at a competitive price! You guys rock! Hendricks Chevy. read more

Excellent customer service! I always feel so welcome when I bring my vehicle here to get serviced. Christian Galliera (Service Consultant) was very friendly and very helpful when it came to answering my questions about my car. What a sweetheart!! read more

Hendrick uses deceptive online advertising practices. If you intend to go to the dealership to look at a vehicle that you saw online, make sure to call about the advertised price versus the actual price. I went in with the intention of buying a $48000 Silverado truck, but when I got there the salesman informed me another customer was in the process of buying the truck. I left and soon got a call saying the other buyers deal fell through and the truck was available. Again I go to the dealership with full intentions of purchasing the vehicle. As I am walking around the truck the salesman informs me that the price is over $54000. When I question why the price online of $48000 was not the actual price, he told me that dealer added accessories were not included in the advertised price. The truck had stock rims and the only accessories I could see were spray in bedliner, floor mats and step bars. In all my years of purchasing vehicles, I have never experienced such a brazen bait and switch tactic. I am sure the first customer left for the same reason. I would not recommend purchasing a vehicle from a dealership that routinely uses this practice. read more

This car company all they care about is sales and what is on their lot. Personally myself I came into the dealership with one thing was to get a Colorado. I was told that I would be more qualified for a Silverado due to incentives. I have tried to get out of the loan, via text, emails and even had to call a lawyer. They don't understand the word NO. I gave them the out and they don't really care. I had to send them my deed to my home, plus more things then anyone should require. So if you want to get screwed please shop there. They are money and sales hungry and over prices. I.e. Capital Chevy charges 99.00 for Nitro in tires, this company charges 200.00. Look at the cost and savings that is just 100.00. So buyer beware, don't go here. read more

I just wanted to give a huge SHOUT OUT to Chris Sanchez of Hendricks Chevrolet. Today I visited there with my daughter to help her buy a car. Chris was our salesman. Never once did he become pushy, insistent or rude. He was a gentleman from beginning to end. I loved the fact that he would answer our questions repeatedly, with patience and clarity. You know he understood this was her first purchase and he made it an enjoyable event. My only problem was having to wait for finance, but, if you are busy, you are busy and they were very apologetic and accommodating. Thank you Chris, we really appreciate it. read more

Hendrick Chevrolet - Auto Repair Near Me - Cary, North Carolina

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After several chances and trying to be patient and give this service dept the benefit of the doubt.. they have consistently been slow.. made mistakes causing me to have to come back in more than once for simple things that were not completed or done incorrectly etc... I really hate to leave a bad review about any company... but maybe just maybe this will spur someone there to work to improve the quality of work they are doing. Big Issues:. *frequently they do incomplete or low quality work. (in my experience) *They do not at all value your time. *They are the slowest service of any car place I have been too.. * don't schedule anything as they will keep your vehicle all day. * They overbook all the time it seems like. * The guys up front are friendly customer service wise that is the only positive I can say. read more

We leased a car on 6/28/16. On 6/25/19 we went for a North Carolina inspection. This was 3 days before my warranty expired. I also told an advisor by the of Christian Galleria about a problem that we had with a panel that came loose. When the work was done, he told me that if the panel came loose again, they would have to order a new panel. Well it happened again, so the panel was ordered. Low and behold the GM parts people went on strike. Well the strike ended and they got the panel. Now they want to charge us for this panel that should be under warranty. I have the receipt and the advisor never put on the receipt about this panel. Well I will never buy a car from them again. We wound up buying the lease. We also paid for there service package with the purchase. Right now I am stuck with the services, but very unhappy with what they did on this panel. By the way, also buying the lease was a total nightmare. Will never get a lease. read more

Not the best customer service that's for sure. Every time I go into the service department, I get ignored. Is it because I'm a woman? Who knows. I don't feel welcome at all and I feel like I'm bothering the employees by being there. read more

I bought the new 2019 Silverado 1500 from this dealership and the transmission had problem. I did go to the dealership for it fix but every time I were there they said nothing wrong with it. Be aware to buy car or trucks here they are not behind what they sale for you. When I bring the truck for services, I did leave a message and phone call but not a return phone call or text back. Becareful when you buy something from this dealership. read more

Lawrence is the man. Friendly staff. Good people. Lawrence in the best. Minor mistake with wheels. Dealership made it right and made it worth our time to commute back to Cary to resolve. read more

All I can say is wow. What an amazing experience. I have been shopping for a 17 Corvette GS for weeks. From the start it was on point and easy going from promptly returned phone calls, etc. Asked to leave a deposit and they said not necessary, car has been pulled and keys are set aside. Looked online later that night to look at pics and they even pulled it from their website. Lots of dealers leave that stuff up for weeks just to pull interest. Flew in Sun. They picked me up early am at the hotel and we get the deal done. Paid for just waiting on clean up. Here is where it gets amazing. At some point the battery had died during the day and they replaced it. There were some ongoing issues and time was passing by and I needed to get on the road to handle some issues that arised at home like a hit and run on my wife's car. Without going into too much detail the dealership took it upon themselves to upgrade me into a 2LT with a significantly higher msrp at zero upgrade charge to satisfy the customers needs. I am still in shock. No catches, no stories, no drama. They pulled it from inventory and service expedited its clean up and side skirt install. They simply said we want you to leave happy. There were a ton of possibilities from waiting to shipping etc. They are a stand up group of people and I couldn't be happier with the entire process. And as karma will have it I need a new car for my wife now so guess where I'll be buying just to return the favor. I buy 2 cars a year and have never seen this level of concern or care. My hats off to the Hendrick team. So I know a lot of people look for these wholesale dealers but definitely consider the traditional guys like Hendrick because there is more to a deal than just the initial purchase price which in this case was on par even before they upgraded me. Sorry for the ramble but felt compelled to inform people how well cared for my deal became by the Hendrick Team. Thank you Napolean Bonaparte, Bob Stevenson, and Tony the Head of Automall team for making it all happen. You went above and beyond any dealer I have ever seen in my 30 years of car buying experience. My hats off to you and I'll touch base in a few days to figure out a replacement for the wife A super happy Corvette owner.... read more

The initial visit was good. The customer service after the sale is very bad. Our salesman was deceptive and did not describe the transaction well at all. I will not return and advise anyone to go to another dealership read more

Purchased a used Suburban a couple of weeks ago. Travis was our sales rep. He was ontime for the appointment and had the vehicle ready for us to look at. He really knew that car well, not just the "cool" features. Took us for a nice test ride, asked what we were looking for, never really talked money. We had already check CARFAX but they also printed us report from another service. This vehicle checked out on both. We started talking price (nobody likes that part) but settled on a fair price. Travis went to have the car readied for us and we went to the finance guy. This guy "Mo" was a fast-talker and really wanted to sell us an extended warranty. No thanks. Ended up letting him talk to my personal mechanic and even then Mo didn't want to give up. This was a GM certified pre-owned and we really didn't want the warranty. Mo finally stopped asking us about it after we had said "NO" many times. Guess that's his job. Car was delivered extra clean, full tank of gas and a couple of free oil changes (along with a written statement saying we would get a second key). Couple days later went to the service department for the 2nd key. Travis told us it might take a while but it only took them about an hour to get it for us. Still loving the "new" Suburban. I would give Travis 5 stars but Mo only 3, the average comes to the 4! read more

Worst possible buying experience ever! From everyone to sales, service and general manager. I've had problems from the first hour I bought the car! Till now! They initially started helping but failed to complete anything! I felt totally disregarded. I will never use Hendricks again and don't recommend them! read more

We have brought our 2015 Chevy Cruze in multiple times. Both times we made an appointment, it still took 3 or 4 days for them to even look at it. What is the point of making an appointment 6 - 10 days in advance, if you are still going to take another 4 days to look at it. After the first visit, they fixed a recall and the warranty covered the other issue. Days after, we started to see oil leaks where we parked the car. Called dealer, had to make another appointment, did not want to drive the car, so waited 6 days, dropped it off, took another 5 days to look at. Finally call and they tell us it is being looked at that day, will call you back. No one ever called, left several messages, finally heard back, we are waiting to see if the warranty you bought (from Chevy dealer) will cover it. They stated the turbo is not working, mind you 2 weeks before we paid for a full throttle body cleaning. The manger on our case, stated he was on hold for an hour with the warranty company then left a message. He does not have time to be on hold. Not his issue, nothing he can do if they take days to return a call. Mind you we bought the premier warranty from a Chevy dealer, through GM. The process is not the customer problem. Nothing but excuses and passing the buck. Long waits, no communication and they state, " that's just the way it is., we can only do so much." You can come pick your car up if you want" We have a Ford, Toyota and Chevy. We have less issue, great service, alway honor the loaner/free rental on the warranty and the average repair cost is lower. Plus, they fix the issue with in days, communicate issue same day as appointment and email progress. Hendrick has been awful, no one cares about the poor services, our warranty include free rental, but only after they determine the issue and the issues takes over 8 hours to repair. Does not matter, they take 5 days just to look at the car, then one day to determine the issue. Then make you wait another 2 days to communicate with the warranty Chevy sells ( ridiculous). I highly recommend you do not buy a Chevy, especially from Hendrick The saga continues - Update 3/25/22 Your service department has now had my car for 8 days. I made an appointment for 3/17, I believe 3/12. I formally complained about the time it was taking on 3/22. Poor communication and lack of professionalism from our service lead. Matt Flowers called to apologize, got a hold of the warranty company, stated they want to send out an inspector with 24 - 48 hours, about the turbo needing replaced. Stated if we still needed the free rental covered under the warranty he would make it happen. We declined, decided we could just make it two more days. I know for a fact after calling dealership I purchased warranty at and reviewing warranty Turbos are covered, but the inspections are to keep dealerships honest. Matt fully expects the issue to be covered and said no matter what our car will be ready today. He also promised to keep us informed on the progress daily and after they hear back from the inspector. Needless to say, I never heard back from anyone since our last conversation 3/23. I called to today and left a message, but skeptical if I will receive a call back. Lack of communication and excuse after excuse and still no word. Extremely inconvenienced at this point, makes it hard to plan with someone to pick up our car, when we have no idea what's going on. read more

"What a waist of time" I found a car on line and I had not made arrangements to view the car at that time so the person from the call center called me everyday for a little over a week. She bothered me so bad that I just did not want to answer her call so I finally answered and she asked me was I still interested in the car I found online, I said yes and she said well we still have it can you come and take a look. Well she also implied that I would be seeing a manager but instead I saw the same person I had seen before he had no clue as to what inventory they had and he told me that the car was sold which I believe that they lied to me to get me over there to buy a car. So after we looked online which seems to be all that they can do since there web site is never updated we found a car that I thought might be a good buy. It was being worked on so I briefly looked at it, I came back the next day and OMG it was a HOT MESS! The side panel at the passenger seat where the controls are for the seat was totally broken and I found another part to the dash that was broken as well. I asked cant you fix these things and the answer was NO we don't fix these types of issues on our used cars. I said well cant you take any money off the price and he said that they had priced it down to what the condition of the car was. I told him that it was sad that they don't fix problems like that because I would have bought the car if they did. There are employees walking around all day looking for something to do probably because they just are not being HONEST and showing GOOD CUSTOMER SERVCIE. I am glad that I did not fall for that bull crap they were trying to sell to me and the bottom line is if you aren't going there to buy a new car you might not want to waist your time. read more

I'm not usually one to post reviews, but being in a job that works on recognition, I totally get the need for it! I ran into a situation where I needed a car ASAP and didn't have time to shop around multiple dealerships and bother with the hassle. Well luckily one of my coworkers referred me to this dealership and specifically salesman Vincent with the used car lot! I looked up the online inventory and found a car I thought was a great deal and was sad to find it was in VA. But I reached out to Vincent and he said it was no problem! He got them to transfer it to NC, took care of the inspection, topped off fluids, did tire rotations, detail and even threw in a 7 year warranty with the deal! And two days later I had the car in NC driving off the lot!! He is a very cut to the chase individual, no sketchy car salesman tactics here! Again I would 110% recommend Vincent and this lot! If you ever buy from here, throw a review of your experience out there! These salesmen deserve credit for the good work they do and this was hands-down the BEST car buying experience I've ever had! (And usually, as most of us know, that task is a pain) :) read more

Matt Goodwin and the team at Hendrick Chevy took care of me multiple times! Fixed my AC and also my Transmission. Great communication and customer service. read more

We were actually able to walk out with the car and payments that we wanted. Very fair in trade-ins and staff is helpful and friendly. Highly recommended to go if in need for a new/used vehicle read more

Bottom Line Up Front: Dealer's sales representatives engaged in unethical yet semi-legal bait and switch and contract padding. VERY displeased and disappointed. Future buyers BEWARE of sales practices. Looking to buy a new 2015 Chevy Cruze 2LT. Found a great deal on their website under "current inventory," immediately called dealership to schedule a test drive and meeting with sales rep. After a 20 min drive to the dealership, am informed by the receptionist that the salesperson is bringing the car around front. 30 min after arrival no car and the salesperson has keys in hand saying the car was NOT sold but it is NOT at the dealership and would I like to look at alternate options. I should have up and left right then to save myself three more hours of my life, however I needed a car for work on monday and it being saturday afternoon I figured I'd see how deep the rabbit hole went. First Issue: Keys in hand with dealer tag describing car on line but no Car in lot. Is it just poor inventory control or do they regularly have cars go missing. On their difficult to navigate website there are NO real pictures of cars, only stock photos and brief descriptions, hence the desire to test drive and see the real car in person. Our sales person took the better part of an hour to source one similarly priced car, but refused to give me a bottom line price for it. Second Issue: The alternate car to supplement the car they "misplaced" was not at their location, and would need to be transferred, which they assured me could be done ASAP, however they refused to transfer the car unless I agreed to purchase the car on the spot, sight unseen. That set me off and raised every red flag I had. Third Issue: In bringing out the paperwork for the vehicle, they provided an itemized sales list which had a mandatory $1200 accessory package that "comes standard with all cars in the dealership." When I priced out the car online and spec'd it out on paper with the sales rep these accessories were not part of the discussion, only when the bill of sale (for the sight-unseen mystery disappearing car) was presented did I find out they were going to be overcharging for these obnoxious accessories. After walking out on the sales team and their absurd practices, I went to the Overflow Lot and tried to locate the disappearing car myself, which it was of course not there with the other Chevy Cruze's. On one Cruze LS I found a line by line description of the "Accessories" I was almost forced to pay for. Dealer Installed Options: (note: salesperson made it clear I cannot purchase a car without these options installed) Tint $399.00 Digishield $199.00 Nitrogen $249.00 All-Weather Mats $199.00 Cargo Mat $129.00 Cargo Net $129.00 Overall I was very displeased with Hendrick Chevrolet, and wish I could get my time back because their tactics were certainly not worth my time or money. read more

Car shopping is a long and serious experience. Most people shop online but I like to walk the lots and see the inventory and organization. The selection at Hendrick Auto in Cary was more in line with what I would be looking for, for my company vehicles. Tony, Khaled and Alex were all very professional and helpful. The worst part is waiting for the car to go through detail at the end, because you are exhausted. The facilities do allow for comfortable waiting areas. read more

I'm not sure what happened at this dealership, but it is running so much more smoothly. When I first bought my car, the first oil change took over 3 hours. Now, they had me in and out in about an hour! (Which is great, because I had my 1 year old with me.) read more

There's a few reasons for a very well deserved one-star review. I have bought from Hendrick before at another location and had a great experience, so this is not about them, but location specific. The post applies to all, but especially if you are a military member, DO NOT come to this location. (See last paragraph) Vehicle proximity. The lot is limited to what is actually on it. We went in for a specific type of truck, and had to drive to another lot to see them. While this was not terrible in itself, we couldn't open any vehicles because it's almost impossible to locate a certain vehicle. Timeliness. It's usual to spend 3 hours at a dealership from my past experiences, but between the aforementioned vehicle proximity and working with a sales rep who has to report to another sales rep who has to report to a manager (which I'll get to in a second), the time here was simply wasted. Accuracy and communication. Because of the three-tiered chain of employees that one works with, it's essentially playing the telephone game. For instance, an offer on a vehicle trade in was rejected, sent back up, came back down and had a better offer. When the manager (whose name I do not remember) comes in later to talk about the entire deal, he had no idea what the offer was and was misquoting the entire offer sheet. Professionalism. This was the lowlight of the experience and the highlight of this review. Arguing with a customer is usually frowned upon in a business that relies on customer service, but this went to a new level. Basic math notwithstanding, the managerial level could not explain how they arrived at the final offer on the sheet. When it was simply pointed out that the math did not add up and the discounts applied were incorrect based on fine print, I got told "it's fine you can be upset." Thanks for the approval. The military discount GMC and Chevy is offering will not be honored here. If you read the fine print on Chevy dealership one would expect the discount to apply in addition to all incentives. Not at this location. They say they bring the price down to a supplier number, but that is not the case. They offer a discount that is already rolled into their list price. List price of 40k, for example, you should get 3k off per manufacturer website. However, this location tries to double dip by saying that they already put a discount into their list price, thus justifying not giving an additional 3k. So the "discount" you will get will be around $200 different than anyone else, Give or take on certain models I'm sure. After the ensuing argument with the "manager," who tried all sorts of ways to justify these skewed numbers, including talking about my trade-in which has no pertinence to the matter of a discount, I left, happy to put the ordeal behind me. I haven't been to other dealerships around Raleigh, but I can assure you I won't be back to this one. read more

We had been looking for a "first car" for my college-aged son for a few weeks, but we hadn't found anything that he liked AND that fit our budget. Joel at Hendrick Chevrolet was great at listening to what exactly we were looking for and then seraching the used inventory to see if anything met our needs. We ended up purchasing a NEW Chevy Spark for less than any used car we were looking at and my son loves it. We hadn't considered buying new, but Joel was able to help us work out a deal that we couldn't pass up. I would definitely recommend him and the dealership to any friends, family, neighbors, etc that are looking to buy a car. read more

I have always owned a GM truck, so when I needed to replace my Sierra that's what I bought. I traded my Toyota, which I had an amazing experience from Fred Anderson with, and bought a new Chevrolet Silverado. I can honestly say, it has been the worst experience of my life. I knew I should have bought a tundra, but I have always been a GM truck guy. I took my Silverado into Hendrick for recall work. When I went to pick it up, I had a sheet metal screw in my tire and someone had hit my passengers side door and chipped the paint. I wasn't impressed with how they took care of my new vehicle. Service manager Matt Flowers came out and apologized said he would get it taken care of. It was small and an easy fix, so I allowed it. We looked the vehicle over to make sure that was it, and they took it back. A door ding should have taken a couple days tops to fix. At the week and a half mark I started calling up there and asking about my truck. My service guy Daniel said they "found some more damage". I said the was not more damage, we all looked it over and there was none. I asked to speak to Matt Flowers, he was busy and was to call me back by end of day. No call. I called back the next day, same response and outcome.....no call. I went to the dealership the next day around lunchtime, I found my truck on the lot and walked around it. I found a poorly repaired body panel on the passenger side bed at the wheel well. It looked so bad I picked it out without knowing where it was. I caught Matt Flowers out washing a car and grabbed him since calling ahead didn't work in the past. We went over to my truck and I asked what the heck they had done to my new truck. He came clean and said it was parked in an isle and another truck backed into it. This is where I lose my understanding. My vehicle that I own got hit for a second while under your care and you knew about it, but didn't tell me. Rather, Daniel lies to me and says "we found more damage." You then take it to the body shop and try to cover it up by doing a very poor repair. Finally, you avoid me until I showed up and called it out. We then found another spot on the drivers door that looked like something black had hit it, and the actual door handle on the passenger door wasn't fixed right from the first ding. I was hot and not really thinking straight at all. I should have had him grab Cameron the GM right then, but I didn't. I am again leaving without my, what used to be, new truck. I told them if they want to make a step in the right direction of making this up to me, spray in a bed liner. They cleaned up the poor door repair and buffed our the black streak on my drivers door, but didn't fix the poor body repair. So I'm leaving again without my truck. They sprayed the liner, I really appreciate that, but I'm not going to take the truck back until it's right. I had Matt setup a call with Cameron Singleton, the GM. He proceeded to try to argue that my truck was by their standards good to go, this was without looking at it obviously. I requested a meeting on the lot with he and Matt to look at it. When we met the next day, I had the look at it and touch it. They really had no arguments at that point, it was not a good repair. It was supposed to be completed Friday, I called and it was not. I called back Monday and it was not ready either. I called back Tuesday and Matt said it would be ready Wednesday, yesterday, and he would deliver it to me personally. It's Thursday now, no call no truck. I dropped my truck off on February 4th. Today is March 19th. I cannot begin to tell you how this makes me feel. I have been lied to, hidden mistakes and dealership damage was hidden, what was best for my truck has been determined by the people who damaged it and not the actual person who owns it. This is the type of experience you can expect from Hendrick Chevrolet Cary Auto Mall. You will get nothing as satisfactory compensation for all of the wasted time and money you lose. My truck will never be new again, that experience was taken from me and I'm left holding the bag. read more

Can never make it in to make a scheduled appointment for just a basic oil change because I need a appointment when every other dealership everywhere you can just drive up. I prebought my oil change package and now can hardly use it because I'm not going to take off work and lose money to just come get a oil change that is at a dealership that about and hour away from me. I am very unhappy with Hendricks and I for sure once all my prepaid oil changes are done will never ever come back to Hendricks! read more

At your shop after spending $1000's (yes that's correct) eventually it was determined (by your techs) that an engine replacement was necessary. Since that event I've had to return 3 times to either complete the engine replacement (example: severe oil leak) or diagnose a stalling condition (this problem remains). Additionally, a section of the left side, wheel well deflector material is missing. Basically when I cited the absence what I received was a shoulder shrug. I ask you what word of mouth recommendation would you give? read more

I purchased a new 2014 Corvette Stingray, and it was one of the best car buying experiences I have ever had. Every member of your staff went the extra mile to make the process fluid and flawless. Communication was excellent and each member was a pleasure to deal with. As an out of state buyer, I was even picked up at the airport! Great dealership! read more