If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

I had my Annual Medicare Wellness visit this morning. Dr. Duke dropped in and visited with us for…read morea few minutes. I never feel like just a number with them. It seems obvious that they genuinely care about their patients. This is a practice that I highly recommend.

Just had my annual Medicare Appt. With Nurse Julie Sherman. She is so kind and professional and…read morehas been with this practice many years. She is such a blessing to so many!

I was very pleased with my experience here. There was no wait, very clean, and sleek look. The…read moreprices are reasonable priced, though be aware they require upfront payment before treatment, which is becoming more and more common no matter where you go. Dr.Duncan was very sociable, communicated with me in a way the average joe understands, and was very knowledgeable. I will definitely be referring people here in the future if needed.

The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

My brothers and I have been considering home health for our dad and reached out to a few friends…read morefor recommendations. We ultimately landed on Kindred and I'm very happy with that decision. The staff worked hard to get my all the paperwork from the physician's office and get our insurance verified. Today was the first visit and they were so friendly and patient with my dad. Both my parents were impressed with the professionalism and kindness. I would definitely recommend this agency.

I am grateful the Lord guided us to find Wesley Court Senior Living for after hospital care for my…read moremom's recovery. Only positive experiences for her stay. Thank you for making the process easier. The people here make the business top notch.

So disappointed in the management of Wesley Court Senior Living and the lack of integrity exhibited…read moreby their Executive Director. Also for the fact that they seemingly deleted my post on their page. It's unfortunate that a resident had to terminate the occupancy because they medically could no longer take care of themselves and because this institution did not initiate the termination, has to pay for three months of rent and meals. Just know that if you/resident terminate occupancy, you owe 90 days. Even in the event that a medical doctor determines that the resident can no longer take care of themselves. That means -you have to wait on one or two people to notice out of their however many residents your loved one can no longer take care of themselves. However, if this one person, although licensed, does notice - then you only owe 30 days of rent and meals. It's beyond me how the executive director (has some sort of license, but not a medical degree) and director of resident services (lovely person, former teacher) maintain the SOLE right to initiate a termination rather than a MEDICAL DOCTOR's opinion. The executive director, Mark Hansen, is completely unprofessional and sits hiding behind a contract. It's funny how I was accused of yelling when he was yelling as well *AND* cut me off before I could finish what I was saying. When I insisted on being heard, he said "I am answering your question" in a very heated and rude tone. How can you answer what I haven't finished? I also find it amusing that you, Mr. Hansen, were so quick to point out that I was not this person's POA. Guess that you didn't care about this person's legally filed POA when you got them to sign a contract. It just seems very convenient that you will have a person sign a contract that shouldn't be signing one and then when people call into question your inability to have any flexibility, you default to a very defensive "I'm not having this conversation with you. You're not this person's POA." Clearly, Wesley Court just wants their money rather than doing what's best for the resident when it is time for them to move on. This person's HEALTH ASSESSMENT TEAM (which is comprised of a MEDICAL doctor) did determine they couldn't live on their own. Sorry it wasn't YOU specifically that noticed the not eating and incredible loss of weight in a short amount of time. We had to do what was best for our family member. Was looking for a compromise, not to be berated and belittled.

I am in significant pain. Dr. Hayashi on May 20, 2026 prescribe a muscle relaxer to help with this…read morepain. It is now May 29th and through no fault of my pharmacy. This prescription has not been filled. From what I can tell it is because of the total incompetence of the office staff and Dr. Hayashi that this prescription has not been filled.

Dr. Hayashi was always kind, professional, and accurate with her diagnosis. She supported us…read morethroughout the entire process with great care and empathy, always willing to help, guide, and be there for us every step of the way. We are truly grateful for her dedication, compassion, and outstanding care.

I was seen at the 27th Street Vital Care Urgent Care office today. This is the second time I have…read moreused this facility and was not disappointed. All staff is very professional and get you back as soon as they can. The NP was thorough and the MA did a great job with X-rays and explanations. Then the NP came in to go over my visit and released me. I recommend this urgent care facility!

Walked in and only waited about 15-20 min. Very good staff but, only one physician…read moreIn office. She was thorough with caring attention for my elderly mother. Thanks so much, Brigitte, Liz, Nova and Dr Dustie

Dr. Johnson has been my primary physician and my hunband's, for over ten years. She has…read moreconsistently taken care of us and answered every question, never rushing and always attentive. The staff are equally friendly yet professional. We are so grateful to have her as our family doctor.

Today was my first appointment with Dr. Johnson and I couldn't have been happier! When I go to the…read moredoctor, the most important thing for me is that they seem to genuinely care about me and my health situation, and that they listen to me. Dr. Johnson exceeded my expectations by a wide margin! I was so very impressed with how attentive she was and the questions she asked to thoroughly investigate my issue. I could recognize a genuine concern for my well-being and she took plenty of time with me to make sure she hadn't overlooked anything. When she started suggesting solutions I was blown away by the direction she took, because she was thinking outside the box and is so up to date on the latest medical trends. Overall, she made this first visit a pleasure and I feel very confident that I can always trust her to provide me with the best of care, yet with the personal touch that so many doctors are missing these days. Thank you, Dr. Johnson! You're awesome!