WARNING: Pay close attention to the negative reviews -- they're spot on!…read more I should've trusted my gut and walked out the moment I stepped into the front office. It was dirty, disorganized, and had a hole in the door covered with plastic -- a clear sign of how they run the rest of the business. Still, I gave them a chance based on a few good reviews, the promise of a loaner car, and the shop's convenient location. At first, things seemed okay. I filled out paperwork, got a shuttle ride home, and was told my car was in good hands. But that's where the good experience ended. After three days, I picked up my car -- only to have it break down again the same day. On top of that, the interior was left dirty, and I had to ask them to clean up after themselves. I had to tow the car back, and they kept it for another week with almost no communication. I had to chase down updates by calling constantly or showing up in person. They advertise loaner cars, but told me none were available. I asked several times to speak with a manager -- no one ever followed up. This was hands-down one of the most frustrating customer service experiences I've had. I regret spending my money here, and if my car breaks down again, the only reason I'd return is to try to recover what I paid. I WOULD NOT RECOMMEND this place to anyone.

LOOK AT THE REVIEWS! Pay attention to the demographic and common issues. I was harassed today by…read moreJOHN & have the full video here: https://youtu.be/qevwuvXtVUI. Meanwhile, I have never spoke to John & he is not the mechanic working on my car. He called me a "transgender b**ch" AS I WAS LEAVING out the blue! (AS OF 8/30) After 2 months and 15 days, they declared it totaled (AS OF 8/21) Kalief said that unless I delete the images, the shop is unwilling to provide another loaner, in retaliation of me telling the truth. To no one's surprise, we have another delay & even more excuses.(AS OF 8/14) "ITS ONLY A LOCK, JUST KEEP YOUR VALUABLES OUT" JAY from the front desk said, after I called in panic because the "loaner" given to me an hour ago from this place DID NOT LOCK, HAS A LOW TIRE PRESSURE LIGHT, FRONT PASSENGER BOOT, AIR BAG LIGHT AND IS THE FILTHIEST THING I EVER SEEN INSIDE AND OUT (please see photos that i took an hour after i got it). I should have known because the shop itself is filthy, had water issues & even a bucket collecting water from the ceiling. A mess all around. KELIEF has no sort of organization or communication protocol. I wanted to continue to share another update on my ongoing experience with KELIEF, the owner (who loves to go back and forth instead of work) & JAY from the front desk. Please see my other review in detail about my HORRIFIC ongoing experience since 6/15. After another delay (who is surprised?) KELIEF said on 8/6 that he would offer me a loaner vehicle for free given the extreme delay & lack of communication for the past 2 months. He said he would give me a call with an update on 8/12, expecting my vehicle to be ready by 8/16. He did not call that day (who is surprised?) However he did call the next day 8/13, said I need another part another delay (who is surprised?), pushing out my pickup date to 8/21. He said I can come the next day to get a loaner. I came promptly on 8/14 and was given that piece of crap that does not even lock and is infested with hair & dirt pictured. I asked for another vehicle but he said he will not have one until MONDAY 8/18 so I will have to drive around the DC area in a lock-less dirt bag for over 3 days....while still waiting for some part that he is probably lying about and (as of now) get my car next week 8/21 (he says) which will make over 2 months since I dropped off the car (but we all know this date will likely get extended again) Im beyond tired. This business deserves to be reported and I will do any effort in my power to ensure no one ever gets taken advantage of like I have. Please please please never ever support this shop or KELIEF. (AS OF 8/5) I've cried so many times because of the negligence of this shop. Please never take you care here if you value your time & money. I called MAB to have my car towed on Jun 15 & no tow truck ever came after waiting for 2 hours. Meaning, from the VERY BEGINNING my experience with this shop was poor. I spent money out of my pocket to tow my car there. They literally only had one person on staff. My insurance adjuster came within a week. They got cleared to work shortly after & started to order parts. At first it was two weeks. I would call after two weeks. Then they would say another two weeks. Id call then & now another week. The manager KELIEF promised me multiple times that HE WOULD CALL ME for updates every 3 days & i have never received a call to this day. I have to chase him & his staff multiple times a week for 8 weeks now. KELIEF begged me not to write my honest review but this experience has been a nightmare that still has not ended. KELIEF still has not reached out or fulfilled any promises in communication or been helpful at all. I have lost SO MUCH MONEY & TIME. I am beyond regretful that I ever called this business. It has been the worst decision I made in a long time. Please pay attention to the negative reviews because they are spot on. I will update this when & if i get my car back! Hopefully we don't go into month THREE at this point . Shame on you Marlboro Auto Body.

I had some damage done to my car at a car wash and called Butch's to see if they could give me an…read moreestimate. They told me I could walk in with no appointment so I did. I think spoke to Butch himself and he was SUPER nice. We got off on conversation talking about other things because he's just a friendly guy! He took pictures of my car and told me he'd get me an estimate in an hour and he did. Super professional!

We discussed the issue I had and we came to a mutual understanding. The original invoice did not…read moreinclude painting and paint supplies, which caused me to believe it was an intentional add on. We reconciled our difference.

Great service attention to detail keep me updated on my vehicle while it was getting fixed. They…read morefixed my car in a timely manner. Thank you

Staff was very friendly, clean office. Damon @ Caliber kept me informed daily via text of the…read morestatus of the repair. I would highly recommend the Darcy road location.

Horrible experience. I called ahead of time to make sure they are open and the man on the phone…read moreconfirmed the hours of operation. Upon arrival, no one answered the door and when I called, the man on the phone tells me he couldn't hear me well cause he's in the shop. Moments later, I saw a man (not sure if the same guy on the phone) opened the front door walking towards the back of the shop and when I tried to follow him to get his attention, he's nowhere to be found. I called again, he picks up and then hanged up. Oh, well. Took my money elsewhere instead.

Extremely nice and kind and extraordinarily helpful! I definitely would recommend to anyone who…read moreneed auto body work! I got my car back looking beautiful, clean, and expertly done!

This is the same review I just submitted to Carwise...But it's the same exact sentiments…read more.. Very friendly staff, very understanding. Also, the status updates via text were a plus! I really appreciated the awesome service I received with this shop! They were extremely thorough explaining the damages from my accident that they repaired. In laments terms of course, so I could understand. Thank you Action Auto Body of Forestville!! ~Ramona Miller

I'll admit I came to Action Auto Body in less than a perfect mood. I'd been involved in a multicar…read moreaccident on the BWI parkway, and my beloved car was totaled. I got Action Auto Body's information from Geico, and asked them to pick up my car from the place it had been towed to to tell me the worst. Over the next few weeks they were everything that was patient and helpful and informative as I tried to figure out what to do about my car - whether it made sense to repair it or just move on. In the end, when I regretfully concluded that the cost of repair was significantly more than the value of the car, they helped me broker a sell to the shop out back. They didn't even charge me for the initial tow to their shop or any of the diagnostic work they did for me. I thought they were legit. Will definitely bring my new car to them for repair work!

Came out to my location and diagnosed the problem with my vehicle. Customer service and…read morecommunication was top notch. Price for the service was very reasonable.

Finding a trust worthy mecía priceless, and getting great rates for quality work is defiantly worth…read moreyour time to take your car repairs to here. Personally I go out of my way and drive an hour and fifteen minutes to get Robinson Poyne's high quality service and best rates service :)

Showed up to my house within a day, did a good job even though my car was a little more damaged…read morethan I thought so he couldn't make it look brand new. But looks good and was done for a fair price. I appreciate the help!

Submit a request for an estimate - Ricky replied quickly and was there the next day. He repaired a…read morepretty big scratch and a slight dent, and a spot on the wing as well. He was on time, communicative, and the price was fair for the work completed. Thanks again!

I called Caliber at their Auth Road location today to inquire about an estimate. The woman on the…read morephone advised me that they did not accept my insurance. I thought this was strange, because other Caliber locations do work with my insurance, and I said so. The woman on the phone became rude and argumentative. I found her manner to be very unprofessional, so I had to tell her about herself. I doubt if she had heard anything new from me. She probably already knows she's a b....

Excellent customer service provided by Rockelle... I'm very satisfied with the service of all the…read morestaff . The repairs were done and promised pickup date was on point .. I highly recommend Caliber Collision on Auth Road