They were wonderful and able to fix my brakes on my walker. The people were very friendly and…read moreanxious to please, and we will highly recommend them. Cathy Klakoff

Great service, very knowledgeable staff, many excellent and relevant products. Tracy H, Lincoln, CAread more

Customer service is wonderful! Staff is so helpful…read more It's easy to talk with staff, get refills, have meds shipped.

Nice local pharmacy that does compounding. Very pleasant and helpful staff. I moved from another…read morepharmacy in Folsom because they seemed to always be confused about my order. They also charged for shipping which Remedy RX does not.

COMMUNICATION. ADL…read moreplays a voice recording while you're on hold about how they score so high with BBB and how they are the best company. Two months in a row I've had to follow up on my daughter's prescription and supplies because they were not sent out at the scheduled time. This month I was told my daughter's supplies were shipped on the 18th only to call on the 27th and find out they needed a new authorization from my insurance and a correction on the prescription from my Dr. Not once was I contacted to be informed that I don't have an authorization or that there was a correction needed or that my daughter's supplies weren't going to be sent out. On the ADL website they have a blurb about costumer service. "ADL Customer Service: Our Customer Service Representatives are more like Case Managers. Each is responsible for a segment of our customer base, and they're with you from start to finish. Our Customer Service Team are specialist in insurance coverages, product knowledge, required medical documentation, and in being pleasant, professional and compassionate towards you, our valued customer." Section 5 of "our process" states. " Speaking of communication, our Customer Service Representatives are always available to be contacted either by business telephone, fax, email or VerbalCare®. In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise. Communication is key and ADL understands this." AGAIN THEY STATE!! "In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise." When asked why we weren't contacted a manager responded with "we're really busy". This is a business that people rely on for daily living needs and one can't even do that. I will say the customer service representative can be very kind except for when questioned on why things aren't working properly. If you must work with this company be prepared to call every month and run around in circles to ensure everything you need is in order for shipments to be sent.

Being a caregiver for my son for 42 years and living in various counties in California, I've had…read moreexperience ordering incontinent supplies from various vendors. By far, ADL's deliveries have been the most consistent and on time. ADL's customer service is exceptional. I'd like to compliment Serina for her knowledge of the many products, her patience in answering my questions and for always being able to juggle changing orders based on our needs and the budget. Well done ADL & Staff!

Nurse Mia is the absolute worst. She hasn't the slightest clue how to do her job. I tried to be…read moreaccommodating and explain over and over again my needs ect but she just kept talking to me like a robot and it wasn't even about anything I was talking about. I've never met anyone so confused before. Confused about everything I said from my medical needs to where to park at my house. To top it all off she terminated all of my services including my ability to order the supplies I need. I never asks her to cancel anything especially the supplies I need.

SUPERB, SPECTACULAR, PHENOMENAL, EXCEPTIONAL, 20 STARS (on a normal 5 star scale)…read more It is unfortunate that we had to utilize their services, family being placed on Hospice care, but I am glad they were our first choice. Our health care provider gave us a list so I hopped on Yelp and took a look at some reviews. This one had such a high rating I had to read through the other reviews to be sure, but this was our first choice and we got it! This is not what I am used to in larger healthcare settings, but I am so glad that they aren't some super excessively large entity because the personal service we received was out of this world! Literally could not have asked for anything better in caring for our family. It started with our provider reaching out to their offices, shortly after that calls started coming in to deliver the bed and supplies (they use Hospice Source for equipment delivery - will pen another review for them specifically). Once we figured out what they do and don't provide we hopped on Amazon for anything else we didn't already have so we could be thoroughly prepared for our loved ones care. Intake Nurse was at our home shortly after our family member came home from the hospital. They hand you and informational booklet (handy way to keep everything organized and sorted) with homework assignments already inside for the funeral arrangements, general definitions, even a spot to write your entire care teams name and number so everyone in the home has access, etc. We even received a blue card to place on the fridge for contact information for our care team! Our private team was 2 nurses, an aide, social worker, chaplain and even a couple on-call/after hours nurses as needed too. Every one of these staff members we were assigned were absolutely phenomenal! Supreme service all around, if I had my own company I would extend each and every person that came in a job offer. They were THAT good. Hospice work is very tough to continuously be with people at often their lowest point or right before they pass away. With all the heightened emotions of the patient, family and their own personal lives.. you can imagine this is often a thankless job. We expressed our gratitude thoroughly to every one of our staff and I am writing this review to tell anyone reading to have some patience, compassion, and grace. THANK YOU Advanced Home Health & Hospice. No offense, but I hope I never need you again. If I do, you will be the first team I call or recommend to anyone in your service area.

So very very disappointed with this agency. We we given nothing but a run around and still could…read morenot find a proper wheel chair for my own use. After many phone calls and 3O mile trips we agreed that I would temporarily take a larger wheel chair than need just to have at least something until they got my size in. The chair was huge and unsafe for someone of my size. It also could not fit through the door ways inside the house. After receiving this bug chair I was told that they would contact me when a more appropriate chair was available . Months and months went by and we never heard anything from them. We finally asked that someone com and get the large chair again with the intention of receiving the right size as it came available . Never heard from them again.i would not recommend this agency to anyone as it was a frustrating experience with no appropriate outcome.

After reading Yelp i was concerned when my insurance told me Home Again Medical was my supplier of…read morea battery operated scooter for my wife. My experience with Douglas Olsen and his staff more then warrants five stars. They have been very professional, courteous and very knowledgeable of requirements for approvals and necessary documentation. Mr. Olsen visited our home, authenticated our legitimate need for this unit to comply with insurance requirements and followed through on all promises. He is a man of his word, contrary to the negative review listed in Yelp. He brought the unit to my home personally and went over the operation, handling and maintenance of the Pride 4 wheel scooter. We highly recommend Home Again Medical and Mr. Olsen.

This is my third experience with Golden Years. Twice with grandparents and this time for me. I had…read moreunexpected major surgery and they responded immediately. Carrie had me all set up by the time I was discharged. Two angels, Linda and KK showed up and knew exactly what I needed. Both stayed the first day and then KK stayed with me every day after that.KK did all of my personal care, made meals, took me to medical appointments, kept track of my supplies. She is a ray of sunshine, always with a smile on her face. She assisted the RN who came in three times a week with my wound care. KK is a fast learner. Golden Years is definitely my go to for in home care. I refer them to everyone who asks me about in home care. They are the best. My daughter was frantic to leave me, she had a trip planned for months, until she talked with Carrie and met KK. She was so relieved and had a wonderful vacation. Thank you Golden Years.

From the owner: Golden Years Caregiving LLC was uniquely set up with your needs in place. With us you would be…read moreworking directly with a skilled professional, and we understand that your time is very important, which is why we want you to know that we hear you loud and clear. Give us a call and discuss what it means to have your Golden Years back.

Mr.Oze was very professional. Very quick on put up hospital bed for me. Was very helpful explaining…read morehow to operate bed.

This is Linda's husband writing. Two nights ago a kadence technician delivered breathing equipment…read moreto my home. His name is Osmond or as most people evidently call him Oz. He called and told me what time to expexct him and was there right on time. He brought the equipment in and exxplained how to use to two eighty year olds so that when he was finished we both felt confident that we would have no trouble with it. The other thing about Oz is that he has an amazing personality. Within five minutes of meeting him I felt like I'd known him forever and he was one of my best friends. It truly seems that his joy in life is helping people in need. He gets five stars but i'd give him five hundred if I could.

They left a message on 2/10 to schedule a fitting on 2/11. I called back on 2/11 around 9:10am to…read morelet them know I could not do that as I would be out of the house most of the day-I got their after hours message. I had not yet spoken to anyone. I came home to drop something off, and found their rep in my house, with my 16yr old daughter, explaining how to set up the machine I was supposed make an appointment to be fitted for? So far I'm not happy. I guess I'll read the instructions and see if this thing actually fits or how to use it.

From the owner: SCORE provides DVT prophylaxis and cold therapy devices to patients for post operative use. SCORE…read morealso provides other durable medical equipment to patients. All items are billed through insurance and are not available in store to the public.