My Maytag washer was on the fritz. Henry's came out twice and charged $300. I had told the repair person that my washer was also making a funny noise as well as shutting down due to a faulty wire. After the repair person left, I attempted to do a load of clothes. It sounded like a lawn mower. I called him back and was going to come back in a few days. I told him I was done. My brother who lives in another state and is not a repairman, was able to diagnose the issue, ordered a part, drove to Illinois and fixed my machine in about 30 minutes. The whole repair job was only $20. I have always dealt with Henry's in the past and been happy with their service. I am very disappointed with the service I received this time. I won't be calling them in the future. My advice . . . Check their work before they leave your house. read more

Appliance repairs in Springfield are difficult. Mixed reviews for everyone. For every person who loves one place, another hates it. When my washer went out, I called 4 different places and left messages. Only one called me back. I spoke to the owner on Wednesday after 4, he was able to come out on Friday. Shockingly, the washing machine was repairable. With its age and the problem being electrical, I was aware it might not be. The owner was friendly and kind; I enjoyed our conversation. At the same time, I never felt like he wasted my time. I also didn't feel like he was trying to sell me on something, like many other places do. My over the counter microwave has now broken and I feel very comfortable calling Henry's for that repair as well. read more

Came when scheduled, came back with correct parts, and DID NOT attempt to sell me anything; a welcome change from a couple of other repair services that I have had in recently. I really hate pushy scare tactics from repair services!! read more

WORST PlACE ever. They came out to look at my fridge. The guy looked at it told me he couldn't find the number they needed. (I already knew that because we couldn't find it when I was talking to him on the phone.) He charged me $50 and told me he was going to get back to me. 3 days later I'v been calling them to find out what's going on and they tell me they can't do anything to fix it because they can't find the number. They pretty much stole $50 from me. They are very unprofessional and I wish I would have red the yelp reviews before I called them. Please don't waste you time or money. Just call the professionals like air masters or dick van dyke. read more

We waited 7 hours for a no show. We called and they told us they forgot to book our appointment. They came out the next day and recommended that we buy a part from Dick Van Dyke and call back if it doesn't work. It didn't work. We called the tech and he told us that he needed to look at the ticket and call us back. No return phone call. I have used their service since 2004. No longer. I will never recommend Henry's again. Save yourself a headache and just call Dick Van Dyke. read more

When my washer broke I took it there to get it repaired. They charged me a $20 drop off fee that would go toward the repair, No big deal. But then I waited ten days for them to get back to me with what is wrong, only to be told that it would most likely be more economical to buy a new washer.. and the guy was kind of a jerk about it. Thanks for letting me go ten days without a washer. I could have called Dick Van Dyke and got it looked at the same day for five dollars more. My only and last time dealing with these guys. read more

Henry's Appliance Repair was a God send. Five stars! Ted, the owner, came to our house on time and offered great advice. He fixed the gasket on our refrigerator door and checked our washing machine out and said it was working well mechanically but might be the computer board. I would use Henry's again and again. read more

A sensor on our washer went out. We called Henry's and it was 2 days before they could come out. Ok. They came out, said they'd order the part and it would be in the next day. We called the next day. The part hadn't even been ordered yet. They then ordered it and said it would be in the next day. It was 8 days later the part came in. BUT, it actually wasn't the part. They ordered the wrong item. We took off work twice for the service person to come to our house. (Note: they don't give a specific time frame. They just say it will be in the morning.) 15 days without a working washer and counting. I do not recommend! read more

Bad service, I call to schedule an inspection to my appliance. They say it will cost 38.00 for the visit and will call back if additional repair and more cost is involve. They say they will be there next day. Next day came they didn't come. Until maybe second day. Then they say fix some cable connection, no part replacement and charge 90.00 and didn't even call. read more