Just brought my kitten Linus in for his first visit. Staff was wonderful and Dr. Donnelly was very…read morekind.

Absolutely great service by doctor and staff. Doctor was easy to discuss issues and performed a…read moregreat examination. Very friendly and listened to all our questions. Definitely one of the best in my experience.

Dr. O'Neill is amazing and a godsend for my fur baby!! I wish I found this place sooner!…read more I recently switched vets due to personal reasons and to wanting an another opinion about my prediabetic 13-year-old cat. Dr. O'Neill was very thorough and went above and beyond to explain everything that was going on with attentive care compassion. I've had my sweet boots since she was six months old and want the best for her and Dr. O'Neill assured me how to handle this situation. We are currently working on treatment that was otherwise overlooked and taking precaution to mitigate any future issues! Not only is the lobby very spacious, but there is a smaller separate waiting room with plenty of seating for a littler more privacy. The building was very calm upon walking in, which allowed me and my sweet boots to be at ease. The staff are very friendly and happy to help! There was no loud barking and it didn't give off any anxious vibes. There are various brochures and reading material as well as a coffee and water station while waiting.

Wanted to try a vet closer to my home. Also wanted a veterinary hospital that offered more hours of…read moreoperation. This place is very clean and a much better atmosphere here. Staff is friendly and knowledgeable.

I have never liked this place, but my parents bring their animals there. The vet recommended…read moretesting costing 300 dollars. Our cat is 18 years old and only 3 lbs. The vet barely commented on her weight and missing teeth. She was clearly suffering and not her normal self. The vet indicated that she could live another 4 years or more. He did not even bring up putting her down until a family member indicated it. We declined further testing, until I brought her to the VCA next week (which I LOVE!!). She ended up passing away this morning. Needless to say I was not pleased with this place.

We have 5 cats and have brought 3 of them so far to Dr.Jolly.He did surgery on our cats Sassy and…read moreC.J.Sassy had an abscess and C.J.had bladder stones.He did a wonderful job!Their prices are reasonable also.I highly recommend him.

WOW, I have had a great start with the services offered by these guys…read more I was looking to switch vets, due to moving...and this office is literally around the corner from me.I had not been officially seen by the vet, had gotten all my paperwork from the previous vet, BUT a week before our 1st official visit, my dog develops hives, and NOT just a few...they said come on over, bring the paperwork, and saw me..and I'm not the average dog owner, I'm a bit picky...do a lot of reading, question every thing, my dogs are my heart..they made me feel like I'd ALWAYS been there. I had tje official visit and have nothing but praise for office staff, Drs Kris and Parks, vet techs, all were FABULOUS! The kicker was, Clinton had a lyme vaccinec developed a strange swelling under jaw, I had emailed and asked about this, and within minutes got an email back...NOW I Thought I'd been talking to Dr Kris...and went into this long explanation cause he developed hives again after I had taken him in for the official visit, THE next email I got was from Kris the OFFICE MANAGER... I had to laugh,,, cause she encouraged me to call and leave a message, and that I should bring him in...but she was going to put the correspondance in his chart, and make sure that someone saw it...this was all after hours....SO, in my book, that iced the cake... SO VERY GLAD to have chosen EAST SIDE VET TO CARE for MY furbabies! !!

Always a good experience. We have been using this vet for years. Caring, knowledgeable and kind…read more New owners, Dr Kris and Dr Eric are great!

We have a houseful of pets and they have all received AMAZING care from Dr. Mags and the staff. I…read moremoved to Hamden about four years ago and feel blessed that my fur babies have such a wonderful place to be cared for and loved! The way that Dr. Mags explains and truly understands how to inform you of every option/situation for your pet. I have had pets my entire life and have never met a vet more caring and personable.

We're so happy to have found this practice! Several years ago I moved my elderly parents and their…read moredog to CT from CA. Their dog was older and having some issues breathing on and off that previous vets in CA were dismissive of/couldn't figure out. We brought Quincy to Spring Glen and had a great experience with the vet. It was a friendly, efficient appointment with a referral to Central Animal Hospital for what ended up being a correct diagnosis by Spring Glen that needed surgical intervention. Spring Glen didn't even charge us for that visit! Years later, after Covid, we welcomed another dog to the family. If you remember how many families got dogs during that time and how it created an extreme demand on vet offices we were prepared for a long wait and hard time finding a vet taking new patients for Pip. Despite Quincy passing years before and therefore not being active patients anymore, Spring Glen welcomed us back despite the insanely full schedule. It's now been a couple years and we have zero complaints. Dr. Mags is so thorough and informative while being chatty and friendly. They're upfront and fair with billing and do a great job of explaining the pros/cons of anything discussed. Spring Glen reminds us of our favorite vet from decades ago in CA before they got bought out by one of the big franchises :-( Welcoming, informative, and fair.

I took my cat the other night and I believe he received very good care. However, they should…read morepermit us to be with our pets to make real time, decisions about their care. It's very scary and disconcerting to be told that if you don't sign something allowing them to do whatever is necessary to your pet they could die while they are taking the time to get your permission. I was there for 3 1/2 hours while they provided care for my pet and I wasn't given an update at any point during that time. I understand the need to get authorization for emergency treatment, but once they realized it wasn't an emergency I would've liked to have been given updates and choices in his care. Before they even came to me, they had racked up almost $1000 in charges. It's very possible I would've made the decisions to give care anyway but I would have liked to have the choice

My poor baby wasn't feeling well and they accepted her immediately and helped my baby get back to…read moreherself. I was kept updated, I got to visit (she was in ICU), clear communication, they always answered any time I called and got me the answers I needed. Dr. Miller was great the three woman at the front desk were amazing and so helpful. I am forever thankful for saving my honeys life. Thank you from the bottom of my heart. Thank you for the ICU team that took care of her, I can't thank you all enough.

Knodgable and very helpful with general concerns regarding your pets…read more The variety of pet food and treats leave no reason to go elsewhere

Should be named the "Cheshire dog store"…read more I was heading toward Cheshire to run some errands. I was low on cat food of a specific brand (Fromm). There are several good animal feed stores in the area, so I searched for one that stocked a specific brand of dry cat food: Fromm. I found this store online, checked it out, and saw that their website showed that they stocked Fromm dry cat food. The online photo, which is a stock photo that can be found on Fromm's website, shows seven varieties. I stopped at the store when I got to Cheshire. Aside from a quick greeting when I entered the store, I didn't have any interaction with the staff during my visit. The section dedicated to dogs was large, varied and comprehensive. I had some trouble finding the cat section. I went in search of Fromm brand dry cat food and finally found a single large bag and three smaller bags on a table. They were not the variety or size that I was looking for. I decided to leave. Their dog supplies are fairly good, but the forty mile commute to Cheshire Cat and Dog is a little long. I am heading to the local Agway to stock up on Fromm dry food for cats.

Truly such a caring and attentive staff. I've been here twice with my nervous girl (both for some…read moreemergencies) and they treat you with kindness and smiles and respect. Extremely intelligent doctors. I'm here for school only but I wish that there was a vet like this in my town. Hands down incredible people. Extremely cost efficient as well. I have a nervous Nancy GSD and they seem to know exactly how to be careful around her. Couldn't recommend this vet enough! She has seen Dr. James & Dr. Anderson. Thank you for everything!

I have been coming to this vet for almost 8 months, and everything was going good up until these…read morepast few weeks My cat was diagnosed with hyperthyroidism and needed to be on medication. Long story short. I have called this vet multiple times. And every time I call the doctor is NEVER IN. I am always told to leave a message or to call back the day after. Why is this when this is a veterinary hospital? My questions are never answered on the day of. And it is a runaround to try and get any information from any of the medical providers in this office. This is the third veterinary practice I've been to in the past year. The first was a clinic took part in killing my first cat, the second clinic put my cat down because of the diabetic shock from the first vet and the medical malpractice/ information I was given. This third vet seems to be promising. However, I can never get a hold of anybody except the receptionist who tells me they're leaving messages all the time for the doctors

They love animals and it shows. They always explain what the options are and give you tips to make…read morecare less expensive

Dr Azzolin and his team are outstanding! It feels like they love and care for my pets as much as I…read moredo. I tend to ask A LOT of questions and they are always patient with me and take the time to answer everything and make sure my pets are receiving the best care! The whole team is incredible, very knowledgeable, and always friendly! I would definitely recommend them to everyone with a pet!

So I was a tad worried having to leave Animal Medical Care because they merged with the VCA. But I…read moredon't think I had to have been that worried. Although it did take a full 2 hours for my appointment to be finished, I felt like the time management was the only issue with the establishment. At the moment I know with covid it has been very hard to find workers and a lot of businesses have been slow because of that so I'm not going to take a star away because of that. My parents adopted a stray cat from Louisiana on their vacation and we were hoping to see doctor Matz as she was our doctor at Animal Medical Care. We were pretty sure she was a female, we weren't sure if she was fixed or if she was pregnant or if she just had a lot of worms, we didn't know her age or anything because she was picked up off the street. We weren't going to be able to see dr. Matz for a month-and-a-half out because she was so booked. It's very unfortunate that I can't see my main doctor for a pretty important thing when you get a new animals, and because of my OCD and anxiety and not knowing any of the other doctors I wasn't entirely sure if I wanted to see a different doctor so I booked her. But then our new cat started having a lot of fleas and we had to quarantine her because worms were just falling out of her at all times. After she was home for two weeks and it was still a month before seeing dr. Matz, we decided to call back and make an appointment as soon as possible with someone else because we couldn't wait any longer. We had a small chat with Norm, and then Patty and dr. Smith came in and gave our cat all the shots they needed. These two doctors were extremely helpful and very kind, personable and nice. If you are coming from Animal Medical Care, and you don't know what doctor you would like to have, try out dr. Smith because she is very nice.

I am extremely disappointed with my experience with VCA Cheshire Animal Hospital and, as a result,…read moreI will never use another VCA facility again. My young dog began repeatedly vomiting and was unable to keep down food or water. I called VCA Cheshire immediately, expecting my primary veterinary office to help determine the best course of action. Instead, I was told they were overbooked and could not see him. I was directed to VCA Shoreline Veterinary Referral and Emergency Center in Shelton. At no point during that conversation was it made clear that I was being referred to an emergency hospital or that doing so would affect my VCA CareClub benefits and insurance coverage. Had that been explained, I would have explored other VCA locations or non-emergency veterinary hospitals that could have provided the same diagnostics while remaining covered under my plan. After arriving in Shelton, we waited approximately six hours for basic diagnostics--a blood panel and abdominal X-rays. Ultimately, no definitive diagnosis was made. We were told there "might" be material in his stomach. Still, no obstruction could be confirmed, and the recommendation was simply to monitor him at home and return for additional testing if he did not improve. The bill exceeded $1,500, with 75% required before treatment, despite there being no definitive diagnosis or treatment beyond fluids and anti-nausea medication. While I understand emergency veterinary medicine is expensive, I expect clear communication and informed decision-making rather than common advice. Instead, after 6 hours of waiting, I left feeling that I had been sent into an unnecessarily expensive situation when non-emergency would have provided the same results on a similar time frame What disappoints me most is the lack of communication. If VCA Cheshire had explained that the referral was to an emergency specialty hospital that would not be covered by my CareClub plan, I could have made an informed decision. Instead, I was left flabbergasted in Shelton with an unexpected bill and a recommendation to spend even more money on additional testing. This experience has completely eroded my trust in VCA. My immediate family owns multiple dogs, 12 in total, and after this experience, none of us intend to use VCA hospitals or insurance programs in the future. I hope VCA improves communication with pet owners, so others do not experience the same situation, but given their reputation and their sarcastic responses to other reviews, I doubt it. Do yourself a favor: go to anyone else who actually has your and your pet's best interests at heart rather than your wallet. This company is a disgrace to the profession. A zero is not low enough.