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    Canton Carpet Works

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Services - Canton Carpet Works

    Carpet binding

    Carpet installation

    Carpet removal

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    3 years ago

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    Heritage Carpet & Flooring

    Heritage Carpet & Flooring

    (11 reviews)

    I stopped into Heritage Carpet to try to match carpet I purchased over nine years ago from a…read moredifferent store. I was greeted upon entry and asked if I needed help finding something. I showed a carpet sample and shared the name of the carpet. Since it had been so many years, the employee wasn't sure if that specific carpet was still being made, but she immediately walked to the appropriate section and began pulling carpet boards. We found a carpet sample that was a close match, then she thought of one more possibility. It was an exact match! She was very patient and helpful. We haven't had carpet installed yet, so I can't comment on that. At this point though, I would without hesitation go back to Heritage for my flooring needs.

    Heritage flooring installed this flooring for the previous owner of our house (a 95 year old woman…read morewho lived alone) in 2021. When my husband and I purchased this house in 2024, the flooring was already coming apart, so we knew it was already an existing issue. In Summer 2025, we called Heritage Flooring because they had left a magnet behind on the refrigerator and we assumed they were the ones who installed the floor. They told us they did the flooring in 2021 and we asked if they could possibly repair it for us. They ASSURED us this was high quality flooring and that they would fix it. So after we PAID for the repair (that included their labor and a box of new tile), it started coming apart almost immediately. So after another year of us sliding it back into place, we called and Denny told us that it would be a repair of a repair and that flooring doesn't last for 5 years. I don't know what world a "professional" flooring company like Heritage Flooring lives in, but flooring should absolutely last more than 5 years. And i wouldn't consider this a "repair of a repair" because we PAID to have it completely fixed ONE year ago. He also informed me, a 34 year old man with common sense, that the sub floor could be getting wet, i could be mopping my floor and making it split apart, and gave me 100 other excuses as to how WE broke the floor. I am not just spilling puddles of water onto my floor and leaving it. The floor is coming apart in the same exact spot they repaired ONE year ago. Denny also assured me, before he hung up on me, they have been in business for 40+ years in North Canton multiple times. IDGAF how many years you've been in business. Your installation is crap. Maybe it's time to pack it up and retire from the business since you don't stand by your quality of works

    Carpetime

    Carpetime

    (5 reviews)

    This location has terrible customer service. My parents stopped in expressing their concerns about…read moreripples in their carpet shortly after installation. Also, seam coming apart. That issue was taken care of pretty quickly. Unfortunately, the problems appeared again only worse. My parents stopped in again, expressing their concerns, a couple of times. The carpet is now showing wear marks, in doorways, around the beds. I stopped in with photos, unfortunately, those don't work either. There is date for stretching the carpet again, but that's not going to help the wearing look, or the seams. All the furniture is going to have to be removed, there is something wrong with this piece of carpet. It's obvious, because of the wear paths. Telling my parents to get it steam cleaned then bring them the bill to turn it into a claim.

    This location is absolutely TERRIBLE with customer service. I met with John several times who was…read morevery pleasant. However, by the time of the install, they discovered they had incorrect measurements (obviously their mistake) and couldn't finish the job. The biggest issue, for us, is this was also the day before we were throwing a large gathering at our home.. which now has unfinished floors. When i spoke to the manager Joel, he offered a $100.00 discount and little else (not sure if he even apologized for the MAJOR inconvenience. When i told him his customer service and minuscule discount was subpar, he informed me that he "didn't have to compensate at all and I could find that clause on the back of the invoice". Needless to say, I'll NEVER do business with this company again! Sad because I'm a strong advocate for small business... and ususal they have the best customer service. Unfortunately, this concept does NOT ring true for Carepttime in Perry.

    Canton Carpet Works - carpetinstallation - Updated September 2026

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