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Heritage Cremation Society

3.0 (2 reviews)
Open Open 24 hours

Services - Heritage Cremation Society

Direct cremations

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4 years ago

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4 years ago

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Busch Funeral and Crematory Services Avon Lake

Busch Funeral and Crematory Services Avon Lake

2.8
(4 reviews)

So I feel the need to talk about what happened on the 18th of June with Busch Funeral and…read moreCrematory Services so another family member doesn't have to go thru what I went thru, now with that being said the day before father day I went to Busch to get Masons ashes into a necklace, well the guy took my ashes and went back to his desk..... his desk like his work desk I looked at him like he was crazy well he opened my bear that holds my ashes and and proceeded to TRY and pour them in it, key word TRY he spilled my sons ashes all over the desk!!!!! I grabbed the necklace off of him and told him that's enough, as I'm closing the necklace this man starts brushing MY SONS ASHES ON THE FLOOR!!!!!!! I LITERALLY GOT ON MY HANDS AND KNEES PICKING UP PIECES OF MY SONS BONES AND ASHES OFF THE FLOOR!!! NEEDLESS TO SAY I COULDNT GET ALL OF IT BUT I DAMN WELL TRIED!!! I scrapped what I could off the desk into another box, so my sons ashes arent even all together right now! I left balling my eyes out, not being able to breathe, reliving the entire situation of having a still born baby in the first place! It took 3 years for me to even be okay with opening up the bear to get ashes out of it!!! THREE YEARS FOR THIS TO HAPPEN!!!!! This man didn't even say sorry!!!! I called the owner of the funeral home just to be offered another necklace or keepsake.? Nahhh that man should have lost his job!!!!! Why did he even feel comfortable to do that!!!! I WILL NEVER EVER EVER GO BACK TO BUSCH AGAIN!!!!! I need an attorney that knows what he is doing!!!!!!!!! This is wrong in so many ways it's ridiculous!!!! Something needs to happen!!!!

Meghan Burmeister and her staff helped us through a terrible time. She was kind and very…read moreconsiderate. I couldn't have asked for more.

Heritage Cremation Society - cremationservices - Updated June 2026

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