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    Heritage Kennels

    4.1 (20 reviews)
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    Services - Heritage Kennels

    Pet sitting

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    We have been going to heritage kennels for grooming for over 20 years. Dawn was the owner and when she passed her son Michael took over. We were always happy. This past weekend our son was getting married so we needed our beautiful 1 year old to be be boarded and groomed for 2 nights. When we picked her up she fell twice . I asked why is this- and Michael said I guess from being in the cage. When she came home she drank a ton of water and threw it all up. From then on she was very week, and we called heritage. We were told well she didn't drink and eat much as they thought she was just nervous. She went outside good but didn't really want to come back in. I asked did you just pull her in and they said well basically. We fed her water with a water dropper and hoped that with our love and food and water she would be much improved by the Mornong. Sadly she died overnight and my husband found her early morning . This MUST not happen to any other dogs . We took her for a physical and she was deemed in great health. Which we pretty much knew. No heart, neurological - nothing . I have been crying for 2 days straight and even the owner said there are no cameras where they board them. And strangely Saturday night of our dogs second night they posted that they wouldn't be boarding anymore. I really wish that the owner would just look at all cameras and please tell us what may have happened. He is not a mean person but I feel somebody knows something Believe me the one star is because they won't let you do none

    My 3 1/2 year old Yorki Poo groomed to perfection !

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    7 years ago

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    25 days ago

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    9 months ago

    Mike and staff did a fabulous grooming job on Tally the Toller. She came out looking great and happy.

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    1 year ago

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    1 year ago

    Best dog groomers around! My dog dragged me in and he always smells good for weeks after! Couldn't recommend them enough

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    3 years ago

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    18 years ago

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    9 years ago

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    Michael D.

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    Review Highlights - Heritage Kennels

    Michael did an AMAZING job brushing her out well and gave her the perfect impeccable cut!

    Mentioned in 2 reviews

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    Furry Tails - Vinny loves Furry Tails

    Furry Tails

    (19 reviews)

    Furry Tails is exceptionally disorganized, lacking in accommodation, and the staff is unfriendly. I…read moreshudder to think of the experience our dogs endure when separated from their owners and entrusted to this establishment's care. Upon reaching out for services, I encountered a receptionist, Lynne, or onboarding staff member who exhibited inflexibility and lacked clarity regarding the availability of days for my dog's care. Despite claiming to be "almost at capacity on Tuesdays and Thursdays," they were evasive about providing alternative days, showing a prioritization of their convenience over accommodating paying customers like myself. Moreover, they failed to establish a designated time for pickup or drop-off, leaving me to initiate communication for this vital information. Their response indicated a vague pickup window of "probably between 9:45 and 10:15." On the day of service, despite providing my precise address, including apartment number, and contact number well in advance, I received a call from the receptionist at 10:38 a.m., exceeding the initially provided pickup window. By the time I reached the designated spot, the driver, who coincidentally was also the owner Neal, had already departed. Upon contacting the receptionist, I was met with the explanation that the driver "waited for a second and then had to leave because he was on schedule." However, their scheduling should have allowed for minor delays, especially considering the substantial one-hour pickup windows already established. Furthermore, the receptionist attempted to shift blame onto me, stating that the driver was unaware of my apartment complex and lacked my direct contact information. This assertion is unfounded, as I had provided detailed information including my apartment number, and the receptionist had my contact details on record. Their refusal to take responsibility and insistence on blaming the customer instead of acknowledging their organizational shortcomings is disappointing, particularly for a business claiming 20 years of experience. As this incident occurred on our first day of service, I expected a modicum of grace and professionalism. However, the receptionist's conduct and subsequent blame-shifting left much to be desired. Their assumption that all customers reside in single-family homes further underscores their lack of consideration for varying circumstances. Based on this experience, I cannot in good faith recommend this business, and I am relieved that my dog was not subjected to their care. Update to review: I received an email from the owner, Neal, with an apology about the incident and not seeing the apartment number. I appreciate the follow-up and i think its a good learning experience for everyone."

    They are caring, love the dogs and are scrupulous about ensuring all dogs are vaccinated and…read morehealthy. And their rates are competitive. We've used them over 20 years and have NO complaints. Highly recommend

    Heritage Kennels - pet_sitting - Updated May 2026

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