I was genuinely excited to shop at Hiptique and invested in a pair of expensive jeans, expecting a…read morelevel of service that matched the premium price point. Unfortunately, my experience with Christine Berardi, the owner, left me feeling uncomfortable and unwelcome. When I asked to try a smaller size, the interaction felt judgmental rather than helpful. I also inquired about being added to a waitlist for another item, and the response came across as dismissive and condescending. I understand boutiques have their own policies, but that does not excuse making customers feel judged or talked down to. The jeans are great, but the overall experience felt more pretentious than personable. What was even more disappointing was seeing my original review removed after the owner responded. Honest customer feedback--positive or negative--should be visible so others can make informed decisions. A five-star rating only means something when it reflects real customer experiences. I'm sharing this again because people deserve to hear the full story. For a store that positions itself as a luxury shopping destination, I expected much warmer and more respectful service. I won't be returning.

I had such a wonderful experience at this boutique that I feel compelled to share it. From the…read moremoment I walked in, I was met with warmth, style, and an effortlessly chic atmosphere. On my first visit, Trinity helped me select a range of beautiful tops, jeans, and dresses to try on. She was incredibly attentive without ever being pushy, and she instinctively understood what would work for me. I found so many flattering pieces in my size that I knew I had to come back the next day. When I returned, Christine was there and made the experience just as exceptional. She introduced me to even more stunning pieces and offered honest, thoughtful feedback on how everything looked--something I truly value and rarely find. With her help, I left with two fabulous blouses and the perfect summer jeans. What truly sets this boutique apart is its incredible selection and inclusivity. They carry a wide range of sizes (jeans from 23 to 32+), and the assortment feels both curated and unique--especially the dresses, many from designers I hadn't seen anywhere else. Equally impressive is their no-pressure approach. It's so refreshing to shop in a space where the focus is on helping you feel your best rather than making a sale. The boutique has an easy, elevated Malibu vibe--yet it's right here in Woodland Hills, perfectly situated in the Woodland Hills Country Mart. I genuinely cannot wait to bring my friends back. Kudos to the entire team--this is a rare gem.

I had a wonderful experience at the Closet Trading in Woodland Hills!…read more Dominique was absolutely amazing, friendly, patient and incredibly patient helpful. I'll definitely be vack.

Wow ! Am I furious or what?…read more So I took a few items to the closet trading company branch in Westlake village for resell. One of them was a new 400$ red leather coat . Some items sold but the pricey leather coat didn't. I kept checking weekly to see the status. Suddenly yesterday the item disappeared off their site and my account. I called today and that's when I was taken aback. According to the sales lady they keep it for three months and then if you don't ask for it in writing at least a week before the three months expire then the item is literally theirs to keep. They don't even send you an e mail or text reminder . Just poof - gone! apparently they put it in small letters as part of their contract when you first consign but never actually tell these details to you in person. This is theft in broad daylight guys ! #closettradingcompany

CHEATER Owner, Sammy, refused to honor $100 cash gift card to pay for sale items I was buying. My…read morefriend purchased the gift card for my birthday, paid $100 for it, was not told cannot be used on sale items. Needless to say, what the owner is doing is not just immoral but illegal. I'm sure she's done it to other customers as well. By coincidence, my other friend was shopping with me same day, was paying cash for her multiple items and Sammy tried to give her $20 less in change. Certainly doesn't feel like honest mistake, given how she runs her business. Cheating her customers and also hiding behind the fact that her receipts don't show any itemization, just a date and total dollar amount, so there's no way to tell what she charged for which item. BEWARE! GIVE YOUR HARD EARNED MONEY TO HONEST PROPLE

The owners, Carly and Sami have been so lovely and attentive in the 10 years I have been shopping…read morein their store. I heard last month that they are planning to transition to online shopping and I definitely plan to follow them online to support this wonderful clothing store. In today's crazy retail environment it's encouraging to see individual store owners who are committed to providing a welcome space and offer an array of merchandise that appeals to a wide range of customers. Good luck in the new format ladies. I look forward to seeing the new spring fasions!

I come in here on occasion when I'm At the valley mart. The…read moreemployees as stated in other reviews are not super welcoming - there is an air about them they can't be bothered with helping me. I have a credit here to use and always have issues with finding anything in my size because they are usually out of it so fast. I love the lifestyle Store and Mara is the nicest in there. The Soto store is ok but don't expect any customer service there. Just find something and leave basically

Beautiful, unique clothing and jewelry…read more Love going for gifts but usually find a few things for me too Excellent service

My daughter and I stopped here to shop & we were both disappointed in the variety & quality of…read moreclothing & accessories. There was nothing really appealing to either of us & many of the clothes looked cheap. The salesperson lacked personality & was more interested in whatever she was doing than having customers in store. We had to say hello to her. I won't bother shopping here the next time I'm in town.

Very cheap Santee Ally vibe. Quality is super subpar yet the prices are ridiculous…read more Almost insulting to shop at a store like this the quality consistency and brands are all over the place. Interestingly, enough, the store for children two doors down is much more fashion forward than Blush. Nope. Go to Ross go to Marshalls go to TJ Maxx and all other outlet stores. This is not worth anyone's time.

Service, selection, and value! I always look forward to seeing what's new in her closetread more

This shop is a gem. We did a little girls trip out there. The clothes were adorable. The staff was…read moreso sweet and helpful. We are planning on going back to put another dent in our wallets. All of the clothes I bought were so cute. I got lots of compliments. So happy we went!!

Mihal has a great store , as if you are on the beach shopping. great customer service !…read moreAlways great to shop at the studio I feel very welcomed at all times. Prices are reasonable !!

I have to start by saying this store is one like NO OTHER! The clothing, bags, jewelry and…read moreaccessories are all fashionable and up to date. The store is absolutely breathtaking, its been decorated in a way that you feel like you're in Malibu! Im a crazy shopper and each and every time I go to this store I walk out with no less than 3 bags! I LOVE Michelle and her professionalism and her honest advice on each and every item I ever tried on. She mixes and matches jeans and shirts, to a night out with the girls to a simple beach day! I totally recommend shopping here for any age!!

Huge inventory Lots of staff…read moreTidy for the most part Had some good options to buy Lots of shoes Not a lot of great finds or deals though (for me) Value was ok

It's been years since I was last here. Could have been when they first opened. Back then it was an…read moreexcitement to see what they had. Designer items for an amazing price. So many things to choose from which I've scored some nice pieces. Clothing, shoes, handbags, jewelry, accessories and so on. And everything was in place. Fast forward to today. Walking in, it was very overwhelming. Felt like things were a mess right when you walked in. At the front where the handbags sections were, things just hanging here and there. The selections and designers items seemed to have gone down. Didn't really see much as they used to have. There were a few higher end accessories, sunglasses but almost the same price as retail. The clothing sections as well was kind of everything together. Even though they had things sectioned off, it was like rumbling through the racks at Ross. Shoe department was a miss. There wasn't much of anything worth trying or even looking at. There was one or two pairs of shoes that was debatable for gifts but passed on it. It could just be me but the quality has seemed to gone down from prior years. It's not that nice luxury store for a steal of a deal anymore. Just feels like walking into Ross or Marshall's with the same things.

Came to this location last minute to find something to wear for my event. I at first didn't see any…read moredresses and thought I wouldn't leave with anything however one of the girls who had black hair and was a baddie helped me out and brought out a dress from the back. She also helped me pick out shoes and overall took care of me and I loved my outfit so much!

I posted regarding my horrible experience with Fashion Nova. Basically they sent my package to a…read morewrong address. An address that I didn't request my package to be delivered to. When I tried to explain to customer service, my complaint was ignored. They kept sending me emails saying the package was delivered. Of course it was delivered! Just not to my address. I was basically told "too bad". And I lost 135 dollars. I never received the package or a refund So now I get a message from the Business Manager stating: "The policies are outlined at the time of purchase ". I'd like to know where to find the policy that states an employee of this company can send my package to the wrong address and that it would be my fault, and I would have to eat the cost. Where would I find that policy? I'd like to see that policy. I don't think it exists. Horrible company. They basically stole my money

I came here looking for a couple of sundresses and a jumpsuit. The staff were very friendly and…read morehelpful I will definitely go back.

Terrible experiance, worst customer service ever received, the "manager" start talking back to us…read moreafter we ask for a return. After the return was placed she start insulting us in a different language. What she didn't know is that we were able to understand her. Horrible experience never back here.