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    Atlantic Blue Water Services - Water Testing being performed in the lab

    Atlantic Blue Water Services

    (44 reviews)

    Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

    Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

    Fluid Plumbing & Heating

    Fluid Plumbing & Heating

    (18 reviews)

    I Didn't Just Find a Plumber, I Found a Family…read more My first call to Fluid Plumbing & Heating was for something small -- a minor toilet repair that most companies probably would have brushed off. But Brian O'Connor treated my little repair like it was the most important job on his schedule. That told me everything I needed to know about how this company operates. So when I discovered a leak in my hot water heater, there was only one call to make. Brian picked up the phone after hours -- let that sink in -- and had Rob at my house first thing the next morning. No waiting around for days, no runaround, no voicemail abyss. Just real people who genuinely care about their customers. Rob and his apprentice arrived on time, were thoroughly professional, and took the time to explain every step of the process so I understood exactly what was happening and why. I want to give a special shoutout to Rob's apprentice -- this young professional is just starting out in his career, and if he's any indication of the caliber of people Fluid brings on board, this company's future is incredibly bright. As Rob put it, I'm not just a customer now -- I'm family. And honestly? That's exactly how they made me feel from day one. From a tiny toilet fix to a hot water heater emergency, Fluid Plumbing & Heating has earned my complete trust and loyalty. If you're looking for a plumbing company that treats every job -- big or small -- with the same level of care and professionalism, look no further. Call Brian. You'll thank yourself later.

    I recently had the pleasure of working with Fluid Plumbing & Heating to ensure that my plumbing was…read morevented properly and my water heater was up to code. I initially contacted the company regarding a shower issue. Brian contacted me and we discussed several concerns with my home. He was extremely patient and educated me on terminology to fully comprehend what was needed to resolve my issues. We made an appointment and Brian stopped by to repair a pipe on my water heater. Brian is EXTREMELY professional and so down to earth. He repaired the pipe, took the time to look at my plumbing issues and advised me on the best route to move forward. I had another company come out earlier that week for a similar estimate. The work the other company suggested would have been more invasive and would have required several drywall/tile repairs. Brian is extremely considerate and understood my concerns regarding my home. He said "let's try the least invasive route first" and I received a quote within a day. I then coordinated with Rob to schedule the work (which also included installing an expansion tank for my water heater). I met both Rob and Daniel this past Wednesday and it was an absolute pleasure! I stayed out of their way and I have so much respect for their work. They resolved all of the plumbing issues before 5 and brought everything up to code. I've been dealing with these concerns for 10 yrs so I screamed when I saw that everything was resolved. Their work was extremely thorough and they tested everything prior to leaving. I have so much respect for their ingenuity and practicality. My house was cleaned prior to their departure and everything now runs smoothly. I am EXTREMELY thankful that I went with Fluid where other companies left me a little hopeless. This was a great experience and I look forward to future work with this team of AMAZING, kind & knowledgeable professionals!

    Hero Heating & Air - hvac - Updated May 2026

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