I recently had my first service visit with Cold Comfort, and I was very impressed. Jerry was the…read moretechnician who came out, and he was knowledgeable, thorough, and easy to talk to. It can be difficult to find honest and reliable HVAC companies, but this experience stood out. I had several questions prepared about my refrigerant, capacitor, and overall system, but I found that I did not even need to ask them because Jerry naturally addressed those topics during our conversation and explained everything clearly. He also completed a detailed inspection of my HVAC closet and offered a helpful recommendation for a better filter. The service was straightforward, with a flat fee and no upselling or pressure, which I really appreciated. Overall, it was a great experience, and I will definitely be using Cold Comfort again for my annual maintenance.

Our AC went out a little over a week ago, of course it happened toward the end of the week so it…read morewas Friday afternoon by the time we realized it wasn't something routine maintenance on our side would fix. Jary (who helped us when we first moved in) came out on Tuesday and said we had a leak somewhere since the closed-system unit was totally out of coolant. He came back Weds. to do the leak detection and found the leak, recommended a new coil. We had the new coil installed on Friday; this time it was Ricardo and team that did the work installing the coil. They did a great job and a couple hours later our house was back to normal temperature. Gabriel helped us with all the coordination and estimates and seeing if the part was still under warranty (it wasn't, but I didn't expect it would be honestly.) No one likes spending a bunch of money on repairs but I'm very confident that the recommendations Jary made were sound and correct. He did not attempt to upsell me at all, which is greatly appreciated. (The estimates Gabriel sent did include options for replacing the unit, but that wasn't necessary at this time and there was no pressure to do so.) I will continue to call them if we have issues in future with our HVAC system.

Best customer service ever! Fair and honest. Highly recommended!…read more I have dealt with Maryland Heating & Cooling several times since I moved to Columbia three years ago. The first few calls were because my aging furnace or air conditioning had stopped working. Never a fun experience but Deb tried to help me resolve the problems over the phone. When that wasn't successful, she got me on their schedule ASAP and frequently were able to make it out sooner than expected. Ron provides a fair and honest diagnosis of the problem each time and they worked with me to make educated repair decisions. This past week I experienced furnace problems again, but this time the diagnosis was fatal. Ron and Deb worked with me to determine the most appropriate replacement solution, got me scheduled as soon as they could, and even offered to drop off space heaters at my home to help us keep warm until the new system could be installed. They completed the project on Friday and I couldn't be happier. Everything was handled with the utmost professionalism. They also bring treats for my dogs, which are highly appreciated by the pups.

Quick and professional. They came right away after I call. Highly recommended for serviceread more

My husband contacted HVAC Direct Heating & Cooling after normal business hours concerning our A/C…read moreunit at our personal residence was ONLY blowing warm air!! Now the previous evening, my husband contacted a large local competitor to check our HVAC system. Technician from local competitor came out and looked out HVAC system, didn't test any components and stated "our compressor was locked & leaking refrigerant and quoted my husband $6k to replace it or we can purchase a brand new HVAC system for $25k!!!" (NOT TRUE!!!). The tech even left our outside power switch unplugged so we couldn't test the system!! SMH!!! We won't contact them for any service ever again nor recommend them to any neighbors, friends and family!!! Joe K, Service Technician at HVAC Direct Heating & Cooling contacted my husband within 20 minutes of him contacting the office the next business day and scheduled a visit that evening. He came out to the house, checked the compressor and quickly diagnosed the capacitor as the problem & replaced it. And Joe K. even showed my husband how he diagnosed the capacitor as the issue NOT the compressor leaking refrigerant as stated by local competitor!! No refrigerant leaking at all!! Compressor in good condition!! In addition, Joe K., checked the wiring, fan, all associated parts and cleaned our a/c unit. No issues at all!! Just some cleaning needed!!! HVAC in excellent working condition AGAIN!!! In addition, he checked our furnace, cleaned some our internal components and showed my husband some DIY things to do to maintain our HVAC system throughout the year!! Amazing work & Professionalism by Joe K!!!! I returned home from business travel to a COOL & COMFORTABLE HOUSE!!! ALL Work completed in an HOUR!!! (less time than the large local competitor spending 2 1/2 hours trying to sell my husband a new HVAC system)!! Joe K. was amazing, excellent communicator, knowledgeable and very professional!! Highly recommend HVAC Direct Heating and Cooling!! Great Pricing for Service Plans & Parts, Excellent Technicians!! You can't go wrong with Joe K. & Scott at HVAC Direct Heating & Cooling!! 5 Stars*****!!!

Andrew was extremely knowledgeable and really spent time entering my questions and making great…read moresuggestions. I got the $79 diagnostic service and it was well worth it, letting me know that my air handler was fine but just had a bit of filter pieces in it, but my main AC condenser unit was on its last legs and I should be prepared. Great balance of knowledgeable but not pushy, I really felt he had my best interest at heart.

Kary showed up at the time he stated, came in, found/ resolved my issue. The price was very…read morereasonable, and he gave me instructions should the issue arise again. Definitely will use his services again and will gladly give a referral.

From the owner: At DELTA HVAC & Commercial Refrigeration Services, a family-owned business in Howard County,…read moreMaryland, we pride ourselves on delivering top-notch service for all stages of life for your HVAC or Refrigeration system. Our promise is simple: "We take care of our customers—not advantage." This commitment drives everything we do. By keeping our business small, we're able to offer exceptional value without sacrificing quality. We focus on building strong relationships with families and small businesses that appreciate the personal touch, expert craftsmanship, and outstanding value that only a dedicated, independent company can provide. Reach out to us for all your HVAC and Refrigeration needs and experience the genuine customer service difference today

called one week ago because our ac wasn't working. made an appointment a for the next…read morewednesday.never showed up, never called, and never answered the phone! used the same number that we used to make the appointment and actually spoke with some when we made the appointment. yesterday no one answered the phone, did not have a message on so we couldn't even leave a message! don't call 410-623-3674!

CroppMetcalfe are fraudsters. I signed up for the annual mainternance contract with what I thought…read morewas Environment Systems of Columbia MD only to find out when my HVAC went out on the hottest day of the year I am now dealing with CroppMetcalfe. Who did send a technician out. For three hours he tested, rewired, then to tell us we needed a new HVAC system. It's only 10 years old. Promptly the following day another 'sales' person came out along with another technician who announced we needed new refrigerant at a cost of $900. Might as well buy new was their answer to the situation. After hours of assessment and telling us all the things that were wrong with our systems we were given an estimate of $20K to replace it. We asked to review and think about the estimate. All this while we were without AC. We called another HVAC company who came out after hours, looked at the spaghetti wiring the CM tech created then told us these was no real reason for any of the wiring, The refrigerant was fine. The following day this second HVAC company spent four hours undoing the crazy wiring, tested ALL the circuitry and found we only needed a new thermostat NOT a $20K replacement unit. Whatever you do DO NOT use these CM. They will lie, cheat you, and take advantage of the normal homeowner's ignorance of how HVAC systems work.

AG heating and cooling team was very responsive from the start. Their tech arrived on a Saturday…read moreafternoon on time agreed and got straight to work. I will definitely use them again with future hvac repairs and services.

Came out fast the next day. Did not charge to come out. The technician who came out was knowable…read moreand friendly. Whould highly recommend!! Great service!!

We lost air conditioning over the 4th of July weekend due to a power surge. I called All American…read moreand although we had to wait 24hrs, the emergency team was constantly in touch with us. Mike, the on-call technician, arrived at 10am, quickly diagnosed the problem, conducted the repair of the capacitor within 45 minutes. Upon the conclusion of the visit, the emergency charge and repair was fair & reasonable. Great job!

Great company. Terrific customer service. Working with Corey is great. She reminds us when our…read moremaintenance is due. Gets us set up quickly. We once had ants attacking the wiring on the outside AC unit. Their service man discovered it, told us how to get rid of the ants redid damaged wiring and we were cool again within a couple of hours

Vic came through and didn't try to upsell me. He was super busy and helped clear my condensate…read moredrain line with nitrogen (he carried a nitrogen tank capable of delivering high pressure to clear out debris). Also said my coils were extremely dirty and he didn't have the time that day to clean it but said I could look it up. Luckily, I was able to do that myself. Also, his price was fair and in line with other HVAC guys but I feel he is more honest. This was my second time using Vic and I'll use him a third time whenever an issue occurs.

Excellent Excellent Excellent!!! Vic came through with a short notice and was very knowledgeable on…read morethe issue. I highly recommend!

Simply put - overall excellent timely service. We had a new unit installed replacing old one in…read moreJune 2026. Respectful, congenial and helpful team, including the management. Easy to work with, price was right. Shahid Aziz

I scheduled an annual service with Greenfox. They came out on 5/6/2026 and performed the service…read morefor what I believe was $99. They said everything was good to go - no issues. Two weeks later, on 5/18, the air conditioning stopped working. They market themselves as 24-hour, so I called 5 times that evening. They have a system for screening their calls. I communicated several times that this was an urgent concern, as I have 5 pets who would be intolerant of the 100-degree heat forecast for the following day. Even after dark, my house was 85 degrees. After those calls, I received no calls back. The next morning, on 5/19, I scheduled a morning appointment with Greenfox and then chatted with them via their chat system. The person on the chat assured me that this was a concern. They reported that they marked my appointment as urgent and would register a complaint with the company on my behalf. They assured me that the tech would leave and arrive at my house by 8am. 8am came and went with no call or contact from Greenfox. I logged on to the chat again and spoke with another agent and recounted everything that had happened previously. They said they could do nothing but make appointments on the chat. I said that I did that morning and was told the appointment would be around 8. They said I would have to call the office. I told them that I already had 5 times, and I received no return call. The chat said there was nothing they could do. I then spent time I could have been working calling other companies to try to get service, as the house was getting close to 80 degrees at 9:30 AM. A tech from Greenfox eventually arrived at around 11:15. The company never called me back at all; they didn't let me know he was coming. I received an automated text that the tech was coming 15 minutes after he arrived. He found the issue, which should have been discovered two weeks earlier at the servicing appointment. The tech then left, saying, "I'll send you the invoice." No discussion. The tech then charged us $245 for a problem that should have been caught during the initial service we already paid for. Getting an annual service from this company is useless. It appears they didn't thoroughly review for potential issues, which has left my AC not working on the hottest days of the year so far. There was no consideration on the second bill for the poor work of the technician who came out to service. They don't answer phone calls. They don't call anyone back. They don't let you know a tech is coming. Their chat responses are, at minimum, disingenuous and, at worst, outright lies. And then they still charge you double, even though it was their error. There are far better and more reliable companies in the area, with whom I will be contracting going forward.