Team did an excellent job. Reliable, responsible, clear…read more I particularly appreciate they tried hard to save me money and give me good options. I would work with them again in an instant and highly recommend them.

Very quick response and service available next day . Value of service is good for the costread more

John was very nice and did what he said in the time her said. I would call him again. He is very…read moreethical.

Donnie from JDL came out to take a look at our issue with an AC unit that wasn't working. He was…read moreprompt (early actually), courteous, and most importantly fixed the issue expertly. I would recommend them to anyone looking for an AC repair.

james B. He came in very knowledgeable assess the situation could have overcharged me (stuck…read morestraight to the fact) but told me exactly why my A/C was not working and what was working. I have full trust in Horizon and James.

Horizon installed an air conditioning unit at my daughter's home 3 years ago with a 10 year…read morewarranty. While the AC comes on and produces cool air, her home never actually cools down as the AC freezes due to inadequate ductwork. A technician came out to service the unit approximately 10 days ago and identified the aforementioned issue. My daughter is selling her home and needs to have the AC functioning properly. My daughter and I waited a few days for Horizon to call and schedule the repair but we heard nothing. Since that time we have called countless times and have been bounced around with no solid answers. The last person we spoke with just did not seem to care. Why would a company treat their customers so poorly?

Michael to the rescue again! Luckily, because this weather's been crazy, I was able to catch the…read moreproblem on a warm day. Then it got cool again. I called to schedule maintenance, but after scheduling the appointment, I realized my upstairs unit wasn't working. In fact, instead of cooling, my bedroom was getting hotter. He came through as scheduled, conducted diagnostic tests on both of my units, and unfortunately gave me the bad news. He presented some options, and both were costly, but what can you do? The invoice broke down everything he had presented. We decided on a way ahead and scheduled the fix for the coming days. On the day of service, he arrived early and got to work. It took him a little over 4 hours and he explained what he was doing along the way. I'm back in service! Today is expected to be a 90-degree day, it's right on time. I already feel the difference and am looking forward to a reduced electric bill (based on some of his explanations). I'll continue to use his services going forward.

I would like to express my sincere gratitude to Mr. Michael for his exceptional customer service. I…read morecontacted him via text message late on a Saturday afternoon, anticipating no response. To my surprise, he promptly arrived at my residence to inform me of the issue and provide a solution. Due to unforeseen personal obligations, I was unable to be home during the repair process. However, Mr. Michael kindly provided me with a time frame for his arrival and promptly notified me via text message upon completion of the repairs. Upon returning home, I observed that all systems were functioning optimally. The sole minor inconvenience was an oversight on my part regarding the timely submission of payment. Nevertheless, I highly recommend Mr. Michael to anyone seeking professional assistance. I intend to utilize his services for future repairs. I pray and hope this service will saved me some money for 2026

After several aborted attempts at finding an HVAC contractor who could help us with our…read moresemi-functional 20 year old Unico high velocity system we (thankfully) found Mike Quartner. Little did we know when we purchased our first home in the summer 2021 that these high velocity systems are extremely finicky. A good install will perform exceptionally well; a poor install will do the opposite. Turns out our existing system was the latter. The air return of the bottom zone of the two zone system was located next to the furnace (bad) in the damp basement (also bad) and the condenser would freeze/quit working due to the lack of the correct number of ducts (you guessed it--bad!). On top of that, an addition to the back of the house lacked any sort of AC or heat. But wait, there's more! We'd come to learn that the ducts in the basement were riddled with black crap--mold, dirt, who knows what else. No doubt the result of a lack of maintenance and the air return sucking in 75% humid air for the past 20 years. Bottom line is that we needed to basically rip out the old dual zone system an install a completely new one in an 85 year old home. Why Quartner's? I received two bids from HVAC contractors that seemed to know what they were dealing with--Mike being one. Mike was a bit more expensive than the other bidder, but Mike actually did a manual J calculation instead of saying let's just put in exactly what you have now (that's not working). I also had a good raport with Mike--he's a straight shooter but was also patient with my fiancé, who had tons of questions and doesn't mince words. Getting the work started took several months--good contractors are like good restaurants--there's a waitlist for reservations these days. But Mike stayed in regular communication. As the reckoning day approached, Mike came out a few more times to plan out the system and answer our innumerable questions. We were trying to time the install and separate attic insulation work together (DeVere insulation--also 5 stars) so they wouldn't interfere. Mike's guys came out early to help move the old equipment so the insulation guys could do their work easier. Mike's crew is Mike plus three other guys. Two of the three have been with Quartner's for 13+ years, and the "newbie" for a few years. So you aren't dealing with an ever changing cast of characters. These guys have been doing complicated installs together for a LONG time and it shows. In addition to installing a completely new high velocity system (including a mini split for the addition), they did us a solid regarding some bathroom vents and running networking cable with the line set. They communicated with us on any issues they encountered and worked with us to solve them expeditiously. All in all the project was done 5 days earlier than expected (the install took about 6 or 7 business days I believe). I haven't needed "after install" service yet--and hopefully I won't--but I expect Mike and the team will take care of any issues and questions that arise. I'll update this review with those experiences as need be. Bottom line: Quartner's has my highest recommendation!

Michael Quartner replaced our attic AC unit with a high-quality product at a reasonable price. He…read moredid not push larger units or propose an elaborate project as other contractors did; he gave us what we needed and wanted. The reason for the high rating, however, is the conscientiousness with which he made sure that we were completely satisfied. He made numerous trips back to troubleshoot problems that actually had nothing to do with his installation but with the shoddy original work done by our builder. This man is trustworthy.

After meeting with 5 companies, I chose Essential Mechanical Services to install a new 17 seer A/C…read moreunit. They shared more than any other company about what I truly needed and what I could do without. Their work was impeccable and professionalism admirable. Honesty is a virtue not readily found in this industry and finding this company has been nothing short of a Godsend! They have earned my trust and my business going forward! Thank you so very much...

Jamair responded quickly to my initial request. He was able to diagnose the issue efficiently and…read moreeffectively without wasting time. His pricing was fair. And he was professional and easy to work with. I would recommend Essential to anyone in need of HVAC services.

Had another great experience. This company made a house call and got me all squared away. This…read moretime, the price and the time it took for the part to come in we're a bit longer than I had hoped, but I called them and they fixed something I couldn't...ZERO complaints.

I called them on a Friday, prior to a holiday, to fix a leaky hose to my Mom's freezer's ice maker…read more I was told, no, they cannot come out. They were saving their slots in case someone called needing to have an oven fixed. Huh? So I'm wondering, what if no one calls them to come out to fix their oven. . . . Made no sense at all. I had been a repeat customer for over 20 years, but not any more.