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    Hero Roofing and Exteriors

    4.0 (1 review)
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    Services - Hero Roofing and Exteriors

    Siding installation

    Siding repair

    Siding replacement

    Hero Roofing and Exteriors Photos

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    5 months ago

    They replaced my roof in half a day and cleaned everything up. The roof was done right and looked good.

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    The Roofing Guys

    The Roofing Guys

    2.1
    (7 reviews)

    My family tried to utilize the roofing guys and even gave them a sizable check from the insurance…read morecompany to fix my mother-in-law's roof and siding after the tornadoes and weather earlier this year. They never showed and members of my family had to go to their office to find out that the order was put into a different office for this company and said they would fix it. This was after waiting a long time and the check had been cashed. To this day they still have not been able to be located and when family goes to their office, nobody is there. A week and a half ago they filed a complaint with the police department, and even the police department were unable to contact this company. The sad thing is is that my mother-in-law is technically out of over $14,000 of insurance money to fix her home and has to contract somebody mew out out of her own pocket which she does not have the money and found out the actual repair cost could go up to about $22-$23,000. I would never hire these people and at this point with them not ever returning a phone call or being in their office would consider this a Sirius theft of insurance money. This information has been given to me by the other side of the family that dealt with them.

    Avoid doing business with this company at all costs. Their marketing paints a picture of a…read morewholesome, faith-and-family operation grounded in "God and Country". Unfortunately, my experience revealed something far less virtuous: a stunning lack of communication, accountability, and basic professionalism. I later discovered they have an exceptionally high staff turnover rate, which makes any sense of continuity or customer service nearly impossible. I signed a contract and paid my initial deposit to The Roofing Guys in April 2025 following the March hailstorm to replace my roof, siding, and gutters. In May, our assigned representative abruptly left the company (apparently due to not being paid). We were never notified of his departure or warned about potential delays. After weeks of repeated calls, I finally reached a new representative in June, and the roof was eventually installed. The roof itself? Mostly fine...once I stopped them from installing the wrong shingles. They arrived with tan shingles instead of the black ones we had selected and documented. Fortunately, I asked to see the materials before they were unloaded. Shortly after the roof was completed, that representative also left the company. Again, no communication. At this point, the turnover rate was moving faster than my project timeline. As summer turned to fall and fall turned into October, there was still zero progress on the siding and gutters. **seven months after signing the contract** I ultimately signed a Change of Scope just to extract myself from what felt like contractual purgatory so they would no longer handle the siding and gutters. However, because my original deposit covered the roof, siding, and gutters, they have been overpaid. The Roofing Guys have owed me over $2,000 since October. It has now been four months with no reimbursement and no meaningful communication despite weekly calls. Being ignored for weeks at a time is frustrating. Being ignored for months while someone holds thousands of your dollars is unacceptable.

    Hero Roofing and Exteriors - roofing - Updated June 2026

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