Margaret is amazing. She really listens to what I am hoping to achive and helps me create a plan to get to that goal. We have been together from brown, to blonde and back! Thank you Margaret for always listening to me and making me leave feeling fab! p.s. easy parking in the back of the salon! read more

I have been a customer of Thomas P for more than 10 years and have really appreciated his expertise as well as the overall vibe of the salon- happy and talented people. Thomas keeps my professional look just right. I appreciate the lovely spacious salon and the addition of Helen's Nail and the Massage Spa all available 5 days a week. read more

I'd been needing to find a new salon since moving to San Rafael. I'm so glad I found Heroes and Hairoines, and I got the best shampoo + curly lob cut with Thomas. The salon was clean and lovely; everyone very welcoming. Thank you Thomas!! I look forward to coming back and checking out their additional services. read more

The owner doesn't behave professionally, very rude not communication skills nor emotional intelligence, He get overexcited so fast. He has luck of client understanding. He is rude, like talk over a client to shout you down and win his point. When he wins, he likes to mock you as client. He doesn't respect his client's privacy; he talks about client experiences and concerns to his peers and in front of other clients. He lies, stating that everyone in his salon is independent, yet he is the one who dictates to his Peers to denied service to customers. He does not have discretion nor decency to solve client issues. Life is full of issues and a business owner should be trained exactly for that and to solve problems. He is too arrogant. Very poor behavior and service for a Hair salon that receives 10's of clients daily. Stylish did not ask me about if I am allergic to something. My scalp was burning like fire while she was coloring and at home I had a bumps on my scalp. I went there out of emergency because I had a big event, and my hair stylist was in vacation and the reviews was good. Sophia, it seems studying different degree but not passionate to do hair. She doesn't seems acknowledging her clients' needs, but she decided to do what she likes. I ask her to have a long-layered hair cut an ashy dark blonde root touch up only, so in the future I can keep the same color, and she did the opposite, dark neutral brown hair color and non-layered haircut, plus she forgot to have even finish. After washing I realized it was not even haircut. She may be good, but she does take time for her clients and just want to do fast for money. In addition to that, This salon mislead it's prices. The website states First time hair cut and color touch up and complementary blow dry was $160.00 but I was charged $190.00 Was my first time and very bad experience. I wouldn't go not even for 1 dollars. read more

I have enjoyed this salon and the stylist Thomas for over a year. This last appointment left me in shock with the verbal barrage I got from Thomas. I wanted to let him know I was unhappy with the repeated schedule change this week and his arriving late even with the change. Before I could say anything he started talking at me very forcefully and loud about how he knew I was unhappy with his being late and he had a family and his schedule was hard to keep. I said could you give me a chance to speak. He was way too worked up and defensive to hear me. Really disturbing. He is a good hair stylist but I won't be going back. read more

I made an online blowout appointment and loved how easy the website was. I got confirmation of time, date and cost via email. About two hours before my appointment, I received a text from the stylist saying the website designer had not updated the prices and the blowout cost was actually more than 30% above the quoted / confirmed price. When I said "Thank you, but I won't be coming then", the stylist texted that I would be charged for a late cancellation without 24 hours notice. I replied that there would be no justification whatsoever for any charge given that she was not honoring my written appointment confirmation. Needless to say, I would never go to this salon or let this stylist work on my hair, and I wonder if the owner knows her stylists are communicating in this way with potential new customers. read more

Helen gave me an email absolutely gorgeous gel manicure. It's been a week and they still look as perfect as they did the day I got them! Her customer service was also incredible. A sweet human that took all the covid protocols and gave me a beautiful manicure. What more can a girl (or guy!) ask for?! ‍ read more

Heroes & Hairoines - Like my instead of a bling finger I have a "fuck around and find out" accent finger?! Best manicure ever ‍ - Hair Salons Near Me - San Rafael, California

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Come to this place!! So this is a double 5 star review- because my mom does not have a Yelp account. Lol. Margaret Delmore- my mom, Lisa came in and saw you on Saturday the salon was so accommodating. I was able to book my mom on the morning of the appointment online very easily. My mom arrived very excited to get her hair done and you did not disappoint, by far one of the best haircuts she has ever had. My mom has a bit of a curl to her hair and you gave her a really beautiful bob hair cut and it styles so nicely curly or blow dried. She mentioned that you were very kind, warm, and loved that you listened to what she wanted to do with her hair. She is incredibly happy and will be booking with you again. Thomas Lauduski- after seeing how incredible my moms hair was I decided to book a cut when I was back in town. I met with Thomas who was so wonderful to work with he gave me the best hair cut and style. He was very kind and fun! I am so happy with my haircut it is exactly what I wanted and needed! I can't wait to come back! You are a true artist and your passion shows in your work. I am so happy with my hair! If you are looking for a new salon this is the place. They are a full service salon and day spa and offer a wide variety of services. I would recommend this place to anyone. The stylists have incredible training and backgrounds, the salon is beautiful and they offer a wide array of color and styling products. I'm very impressed. We will be back here for sure!! read more

Came in for a color, color turned red came back for color. Correction ruined my highlights! Chess completely clueless when it comes to hair.

Excellent haircuts/hair styling but you will have to have the patience of a saint to get through the appointment. I've had my hair done by Issam and he is amazing, but he is hyper to the max and will chat with every single person in the salon while cutting your hair. He literally will stop with my hair and walk up to another hairstylist or client and start chatting away about their weekend plans. Drives me batty. If I didn't love the way Issam does my hair I would never return but he does have a true gift. I almost have to go to yoga after the hair appointment to just chill out. If you are way more mellow than I am then you won't have a problem. If you want great hair then check this place out for sure, you will leave with great hair. read more

PLEASE BE CAREFUL!!! My friend cut her hair a while ago there, and Mark did the most perfect cut I have ever seen. We decided to go to get a hair cut, but I think it was a real mistake. The stylist did a awful work in our hair. We are very sad, and very disappointment with the results. He only used the thinning shear and razor to cut my hair, even though I asked him to cut my ends, and do some layers. He didn't finish my haircut, because he was trying to fix my firmed hair. It is very sad to see the results at home, we had to straighten our hair at home, and I'll share the picture so you can see how bad he cut our hair. We had to pay $50, but I want them to give us our money back.... now we need to wait at least three months to find someone to fix what this stylist did to our hair... read more

Heroes & Hairoines - My friends hair...... her layers aren't even - Hair Salons Near Me - San Rafael, California

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My hair is growing out, finally. The left side is still weirdly uneven, but if I set my hair, it comes out looking really good. It may have taken months, but I'm happy now, so I'd like my review to reflect that. read more

I'm constantly shocked at the poor chairside manner of hairstylists. They don't seem to have any respect or understanding for my vulnerability. Sitting low while they loom over me with sharp objects. Topless under a cape. Putting how people see me into the hands of a stranger. Spending a lot of time and money on a roll of the dice. Lack of common language (Texturize? Razor cut? Look up "bob" and you'll see a million different interpretations) I don't need to be fawned over, but I do need to feel seen, heard and respected. I've been watching The Bear and the way the staff - especially at the high end place with the forks - talked about serving the client made my heart turn to mush. I would pay a lot of money if I knew I would treated like that at a salon and that I would leave looking and feeling great. The appointment didn't start auspiciously. After confirming several times though the automated system, I got a text late the night before from the stylist confirming again. Then he was late for the appointment without apology. I brought several photos to give an idea of the direction I wanted to go. He basically talked fast through them using a lot of haircutting terms I didn't understand and said, "Pick one." I said, "I need some guidance and understanding of my options" He said, "I'm not going to cut your hair until you tell me exactly what you want. I've had clients get home and then call me and tell me they hate it. Or worse, their husbands hate it." The conversation was so frustrating. Me asking for guidance and recommendations, him saying both that we need to work together and for me to tell him what to do. It was clear this was not a match made in hair heaven and I didn't feel confident or comfortable with this stylist, so I left. read more

would not recommend just went there to get my daughters hair dyed they dyed her hair, white and green streaks when it was supposed to be honey blonde and left the processor and bleach in for too long read more

Heroes & Hairoines - inspo - Hair Salons Near Me - San Rafael, California

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It had taken me 2 weeks to get the courage to share my honest experience at this salon. Here it goes .. I made an appointment with Thomas the owner of the salon at the suggestion of my sister, who said that he did excellent work. Upon arrival we had a consultation and I felt that he had listened to my ideas as to what I wanted as a look. I put my trust in him as I thought that as a professional, he had listened to what I had requested. Unfortunately, I was wrong. Not only did he not give me the look that I wanted, but when I tried to explain to him what needed to be done he became very rude and argumentative. This made me very very uncomfortable, and quite frankly embarrassed, as there were other customers and stylists nearby.. After the glowing recommendation that he got from my sister. I was quite surprised at this reaction I have never been treated this way before by any salon, professional. I walked out of the salon with a horrible haircut and an experience that I would characterize as unprofessional and downright mean . I'm writing this review not out of spite but to let other potential customers know what to expect. Should they ruffle this man's feathers and not agree with what he thinks is a haircut. Needless to say, I had to visit another salon to correct the errors that have been made. read more

honestly this was the worst experience and worst color of my entire life. i had my hair done by jenny baker. i came in with a photo of a dark chocolate brown to light chocolate brown color melt. i assume my appointment was for a full highlight and color which i thought would be able to achieve my goal. i know my base color was lighter than the picture but since jenny already said she was going to darken my roots and base color i assumed the lighter base color was not an issue. but jenny made me blonde. she gave me a heavy blonde balayage at the bottom with blonde stripes highlights that went to my root. she also gave me a darker brown base color so i looked like an early 2000's pop star. i explained that this wasn't what i wanted so jenny said she would put a darker demi over the bright yellow highlights. jenny insisted the entire time that my hair looked like the photo, and was unprofessionally resilient to darkening the highlights like i wanted. she was rude and upset. but she did anyways, and they looked largely the same. she took photos of my hair at this point because she was so in love with her highlighting work. it looked nice, but it was not what i wanted to paid for. i honestly encourage her to post them as it will show how stark the difference was between my inspiration photo and what she gave me. after the second time i asked her to darken them again since they looked the same. this is probably because she was repeatedly saying she didn't want to remove the highlighrs she worked so hard on. out of desperation, since she was still insisting my bright blond, blocky highlights were the same color as the dark brown to milk chocolate brown hair picture i had brought in, i showed her a picture of dark brown hair. i thought maybe she saw pictures as lighter than they were. i was actually right since the third round brought me the closest to my inspo. however she missed several spots. when i pointed these out she said "i am so pissed off right now" and roughly slapped some color on top. she did not cover all of the patches. my hair now has horizontal banding on it. the whole appointment cost $325 and i'm going to have to pay about that much to get it color corrected by a professional stylist. i am now $650 down, with damaged hair dye to jenny lifting it to a light blonde. i gave her four chances to correct her mistakes and she refused to, even saying "i don't want to cover these highlights i worked so hard on" and "i'm so mad right now" and "i'm not going to cover them completely". she was increasingly angry and rude as i asked her to deliver the photo i brought and not what she wanted. clearly she was executing her vision instead of mine, but i'm the one who paid for it. the banding is horrific. the end result is horrific. the damage from her bleaching me to a light blonde despite this contradicting my inspiration photo, is horrific the price i'm going to have to pay to fix this, and what i have already paid, is horrific. this hair appointment was a christmas gift from my mom and she now has had to dispute the charge with her credit card company. and jenny lost a loyal customer in my mom, who was a repeat customer for years, the one who set up the appointment since she had such faith in jenny's skills, and was there for the last two rounds of color correcting. she was horrified by how she was treating me, and how rude and angry jenny was. all i want is a refund. $650 is a lot of money to spend on brown hair. update: jenny issued an incomplete, $200 refund. she still maintains she gave me what i asked for. how anyone can look at the two photos and say they are the same is utterly beyond me. clearly we see color differently, which is a dangerous situation when it comes to hair health and hundreds of dollars. luckily i was able to get my hair fixed for $145 at a different salon. i have no issue paying for good hair. i have paid over $400 for color jobs before. but to me, her work simply isn't worth the money, and her attitude and refusal to admit error are extremely offputting. read more

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This review is specifically about Kristin, since I have only ever seen her. I am a hairstylist myself, former salon owner, and extremely particular. Luckily, so is Kristin. She is superior at her craft and takes great pride in her work. She is a cut (and color! ha ) above the rest and never lets me down. Go see her, you'll love it. Tip your stylist well, they work so hard. read more

Very disappointed experience. I visited this place before and Marc worked on my hair perfectly, that's why I decided to go again with a friend but this time with different stylist. I explained very clear what I wanted and even showed a picture... the result was totally different of what I asked. I have a very voluminous hair and for some reason he (the stylist) thought I wanted to get rid of that. So, he used this scissors to crop the volume from the bottom layers and left it abundant on the top ones!! I never saw him using any other scissors besides the thinning shear and the razor! Not cut design at all. Ask him to cut just 2 inches from the layers and was definitely much more than that. On the other side with my friend, he barely cut her hair. Again using just a razor. When I called to schedule the appointment he said blow dry was included with the price. Guess what? He did not do blow dry either on me or my friend. And when I asked the receptionist why the other costumers were getting blow dry after haircut she said that each stylist has his own policies?? So I was going to be charged just $50 instead of $75? I can pay the $75! I just wanted to have a complete and good service and experience! And I feel so bad because I recommended to my friend and she was totally disappointed. Never coming back. read more

Jenny Baker has been doing my hair over two years and she is the Bomb! She is Highly talented at matching my natural auburn color, accommodating my every request and beyond talented with cuts and smoothing treatments. She is a true professional and a pleasure to see. I lost my previous hair designer after 12 of working together because she moved and I am grateful to have found Jenny after a lengthy search ! I love the tea service or wine offered by this very snazzy salon! read more

I got a "full highlights" appt, it looks great! The woman who did my hair, i think her name is Jenny, has a 26ish+ years experience. She inspired me to make a Yelp account. Unfortunately, I give 4 stars per the phone conversation I had with the staff. I told her I've never been there before. After talking about what services I'll be needing, she extended my appt time and said I may need a "base color" service plus highlights. She hung up fast(I'm sure they're busy), so I went online for the prices. The website estimates $150+ for highlights, and I assumed maybe $250 at the most. Sorry it was $400 (including tip) without base coloring. She charges by the hour. I wish I wasn't surprised and feel embarrassed by my reaction. I recommend the staff inform new clients the hourly charge. Jenny is excellent though and my coworkers love my highlights. I recommended this salon too. Anyways, I'll be returning customer. read more

Heroes & Hairoines - Full highlights by Jenny - Hair Salons Near Me - San Rafael, California

I can't say enough about how much I love getting services from Talia! I've done micro needling, eyeliner enhancement and lip enhancement and always love my results! Not only is she incredibly talented but she's also very pain conscious and SO FUNNY! Looking forward to my next treatment! read more

Really glad I picked this salon just because I liked the name. Sophia is a fantastic and thoughtful stylist - when I asked about styles she thought would look good with my face shape she definitely took her time to give me a good answer. I like to do unconventional things with my hair and that didn't seem to phase her a bit. She also is great at making you feel at home in the salon which is pretty important to me when having someone new touch my head. I'll miss this place when I move out of CA! read more

I had Jenny. She was just lovely and really did a great job on color correcting my hair. I loved her energy, personality, and we talked about some of my favorite things: animals and traveling! I feel confident About going back to the salon and definitely, Jenny!!! read more

Holly was my absolute favorite hair stylist I've been to in the Bay Area thus far. Let me start off by appreciating her patience. I came in sort of having an idea about what I wanted but wasn't so sure but after a series of questions Holly asked, I knew exactly what I wanted! During the process, Holly was excellent at conversation and also gave really good pointers about hair care in general which could also save me money while also having my hair look it's very best. Also, I haven't had another person shampoo my hair besides myself but not only did she shampoo my scalp but massaged it as well! It felt like I was getting 5 star spa treatment. Even though the process was amazing, nothing compared to the finished look which had me almost crying tears of joy. My self confidence in myself seemed to burst through the roof and I couldn't have appreciated her work any more than I have. Anyways, Holly is a great hair stylist, conversationalist, and person in general. I recommend anybody to give her a call at least once and I promise you'll be hooked. read more

Heroes & Hairoines - Go to Holly! You'll leave looking fabulous! - Hair Salons Near Me - San Rafael, California

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I went to Thomas yesterday to rescue my hair from a bad cut. He listened to me, discussed options and worked wonders. He took the time that was needed. And, he is, obviously a kind and generous person. I will be back!! read more

Ohndrea is the MOST recognized professional at this establishment. She has a plethora of expertise in color correcting and cut style. She is definitely on the edge of fashion and leads the pack regarding commitment to satisfaction. Her clients are firmly loyal. I know I am. Highly recommended! read more

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Every single time I'm in the Bay, I come here to see Thomas and get my hair done, then visit one of the ladies and treat myself to a Microderm abrasion and a lil' semi permanent makeup session! It's hard for me to trust anybody else but the staff @ H&H!!! I've never EVER been disappointed! And that's rare to say about any full service salon.... read more

Amanda is your person to see if you want hair done right. The salon has a great atmosphere, very welcoming. There is someone at the front desk to greet you. Amanda has been doing my hair for a couple years now. I have to say, her at Heroes & Hairoines is a great fit. There is online appointments, walk in, call in. Thank you for making my hair beautiful again Amanda! read more

Not very happy at all. The haircut itself was fine and well done, hats off to Issam. BUT. I was charged a $75 cancellation fee for an appointment I did not cancel. I have been trying to contact the business and Groupon (the site I booked the appointment through) to get my money back but have been ignored by the business. It's very upsetting since I enjoyed my cut and looked forward to making this place my new "quick cut" salon. Two stars because I felt bad giving a one star to Issam, he was honestly great. read more

Amanda did a great job with my long overdue highlights and lowlights and made my poor attempt at DIY layers disappear! The cut is just what I was hoping for and I really appreciate that she listened when I said I'd like as little taken off the back as possible. To top that off when I over did it with red holiday temporary color Amanda squeezed me in the middle of the holidays and knew just how to fix it. Much appreciated! read more

I had a wonderful experience with Kristin last week. She was very careful with creating tiny segments for my full highlights - spending a total of 3 hours on me. The results are fabulous, and many people have commented on my great color. On top of the results, the process itself was very enjoyable. The salon only had up to three customers - allowing for plenty of social distancing the whole time. I had forgotten to bring lunch, and Kristin graciously shared a snack with me! read more

I tried out Heroes & Hairoines today and had a great experience. Amanda gave me a fabulous haircut. I have challenging curly hair, but she knew just how to shape it, and told me exactly what she was doing every step of the way to make sure I was okay with it. I will definitely be back! read more

I think I have found my new stylist. Holly is amazing with a razor! I love my hair. Thank you for such a fun morning!

I've been in the area for a little over a year. I still have a hairdresser in San Diego but that doesn't always work out. I am nervous trying new hair salons. I've been coloring my hair for a long time and I'm very particular. Word of mouth is best but either they don't take new customers, I couldn't get a return phone call, etc. So I tried my luck randomly with Holly at Heroes and Hairoines. She listened closely, explained everything and understood my hesitation. She thanked me for trusting her! I felt very comfortable and my hair looks great. I would highly recommend Holly. read more

Love Kristen! She did partial highlights and gave me a fabulous haircut. I love that they also give you a glass of wine while you're waiting. Everyone there is really nice and friendly. I definitely recommend this salon. read more

Holly, what can I day about Holly, hands down one of the best haircuts I've ever received. Not only is she amazing with cuts, shes equally as good with color. Always knows exactly what I want and executes it to perfection. I have found my hairdresser. read more

Just got an excellent cut from Amanda. I was hoping for a new style and she definitely gave me a fresh, new look. She also spend extra time on the cut and I really appreciate her time. She has gained a loyal customer! read more

I have been coming to see Talia for all my skin issues for a over a year and my skin has never looked so good! I had extreme hyperpigmentation, uneven skin texture and typical signs of aging. Talia customized my treatments and used fibroblasting to tighten my wrinkles which are now barely noticeable. I feel more confident now in my 40's then I did in my 30's! She is very knowledgeable about skin treatments and I highly recommend her whether you want to treat yourself to a relaxing facial or if you are like me and have damaged skin that make a complete recovery! read more

I've been going to Amanda for over a year for my cuts, highlights and touch-ups. I can't recommend her highly enough. She's wonderful and so skilled. I enjoy the time spent with her and always walkout with fabulous hair. 5+Stars! read more

This place is disgusting, don't go there, listen to the bad comments, the lady was so rude and she made me go all the way around just to tell me to go away and that she doesn't wanna sell me a product, which is stupid and she ask me to make an appointment to buy a stupid oil, please don't support such shitty people. read more