Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

Fast and reliable. All questions answered with straight answers. After repairs were done the let me…read moretalk to the tech.

South location. Went for an oil change. They broke cap and then made me pay for new one. Didn't…read morefill tires or fill any liquids. No communication on when car would be done.

Have been looking for a new truck for a while, Terry M. at Anderson was AWESOME. He has helped us…read morefigure out what truck was going to work best for us and then alerted us to a truck that was "coming soon" to the lot. It gave us some time to help finalize our decision and feel really good about the purchase. Really great service and excellent communication!

Anderson Ford Auto Connection is supposed to help buyers with low credit get into a vehicle not…read moresell them a lemon that will die after 200 miles. The 2011 Buick Enclave purchased for $7500 CASH needed a headlight assembly and starter right off the bat ($1000) then it quit due to no oil, empty coolant reservoiur, dead battery and damaged crank...this to people who can lease afford a $7500 loss. The best thing you can do help this is NOT to tell us you will pass the information along hoping we will go away but to take the vehicle back and give credit towards another vehicle that will help this family of 6!!!! Bad Business Mike Anderson!!!! Turns out the Buick has a damaged crank due to no oil empty coolant res and dead battery $7000 for new motor not to mention the numerous towing fees.

I actually went there about three years ago when I had a frozen right rear brake caliper and needed…read morequick service, so I went there, primarily because of the name, as I was new to Lincoln and didn't have a local mechanic. They carefully explained which parts I needed to replace when they easily could've convinced me to replace the whole brake set on both rear wheels. I was pleased with the speed, efficiency and honesty, so I had them do some additional work on the front end and changing the automatic transmission fluid. I was very pleased with the work and thought the price was reasonable. I'm writing this review now because they also recently helped me over the phone. I was having trouble with the left rear brake caliper and couldn't remember if they had changed the rotors on both sides when they worked on it previously. I called and they had the records to tell me exactly what they had done at the time. I mentioned that I was considering doing the work myself, and they were very understanding, agreeing that the price of labor for such work was considerable no matter where I would have the work done, and that they could certainly understand the rationale for trying to do the work myself. I also recently spoke to a neighbor who has gone to them for years, and had nothing but good things to say. I would highly recommend this business.

DR/TL: Darrin was SUPER nice and helpful and knowledgeable. If we have an auto issue in Lincoln I…read morewould definitely take my business there. We were traveling from our home 45 minutes west to Springfield/Branson Missouri area. We stopped in Lincoln for food and noticed a weird sound from the car. We called my brother-in-law who is knowledgeable about cars, told him what was going on and sent him a video. He said "Oof! Get it to a shop!" He said the harmonic balancer needed replaced. I asked him if he had any recommendations on the area but he didn't. We looked up mechanics on the area online and Urgent Care Auto came up and the name was very fitting. We were very close so we headed over. Darrin saw my video and also said it was the harmonic balancer. He was willing to fix it right then given our situation of needing to be in Missouri by 10am the next morning (it was around lunchtime) BUT he could only get the part the next day do to part availability (because of COVID). He did tell us we were looking at about $350 to fix but it might be a little cheaper at our home mechanic. We couldn't even find a rental and didn't have a way for family to bring us our other car so we had no choice but to go back home. He was a little nervous about that but he said some people drive around with this problem and never have an issue (although they shouldn't). He said keep the RPMs down so we took it easy on the way back. We got home and dropped it off to our local mechanic, who also said the same things, and they had it fixed while we were gone. Total fix cost: $350.

Katie in the service department was beyond helpful with a service for my mom's car. She went way…read moreabove and beyond with helping my mom get her car serviced. I was sent a video of the car and what needed to be done. I also received a detailed explanation of the costs. Even though the service was not planned, they picked up the car on a Monday morning and all service was completed by 3:30pm the same day. I also felt the costs were reasonable.

My 2025 Subaru Forester from DuTeau Subaru in Lincoln has a critical fire risk issue due to fuel…read moretank pressure. I received an email about this, along with the notice that Subaru did not have the parts to fix it at that time. I've since gotten notice that parts are in, and to schedule a time to get it fixed. That done, after 45 minutes waiting, the rep came out and told me that the part they had for my car had instead been installed on a new car in the lot. (I was told when I made the appointment that it was the last part they had, and they would save it for my vehicle). I was shocked to hear this, as this is a serious safety issue. I am not to fill the gas tank over half full, and Subaru instructed owners to park away from our house if the outdoor temperature rises quickly!! I chose a Subaru over several other vehicles, and now am seriously questioning their commitment to their customers. It seems that customer service should honor an appointment made to fix this, especially verses putting the part scheduled for my car onto a vehicle on the lot. I am currently waiting for them to get more parts in and I guess I'll try again. I am, so far, not impressed!!

I recently purchased a minivan from Prestige Auto. The salesman who helped me, Denis, was very…read morehelpful and up front with all the details of the van, and treated me very well with my trade-in. I would definitely recommend checking them out!

horrible experience purchased a vehicle vehicle died next day they would not honour warranty…read more.despite having 30 day warranty papers

Worked with Bryan and he was great. We've always used usaa to finance our purchases and this is the…read morefirst dealership who ever actually knew their process. After we decided to purchase the car, the entire process was only 10 minutes...not 2 hours like other places! They don't barter on price which was a surprise...but after researching, found their pricing to be more competitive than other dealerships by a few thousand. He also offered me EXACTLY what I was hoping for in my trade. Have already referred this dealership to my parents who may be in the market for a purchase soon. I can't say enough good things about bigler motors. Highly recommend!!!!

Do I ever have a story BIGLER MOTOR…read more.......... So I got a new car on May 24th from Bigler Motors in Lincoln.. two weeks after the purchase the muffler fell off of this 2012 Chrysler 300 Limited in which I was forced to pay for because they said I had to have hit something so while they're robbing me they loan me a car that got scratched on the bumper and when I return this car to get my new car the general manager mr. Prickell held me hostage refusing to giving me my vehicle refusing to work out payment plans demanding upfront $350 payment from a quote that a girl washing the car made just moments before and when I didn't have the $350 he says but you have to have somebody with the credit card that can pay that for you and then forced me to sit and wait while he stood guard to type out some bogus agreement and force me to sign it before he would give me my car back even went to the lengths of Standing Outside the bathroom door while I went to the bathroom to cried!! never been treated so poorly in my life all by Bigler Motors general manager Brough pickrell so after my Escape I said a few Choice words on my exit as the GM chased me out of the building!! So I went on with my life with my new car now let's jump forward there's a loud humming noise and it started to shake at about 65 miles an hour so I take it to the dealership and one in Omaha I'm not in Lincoln not the pricks where they tell me I have bad tires one that has a gash in the side bulging broken belt and that I need to buy tires immediately because it is very dangerous situation so I do and here I am 2 days later and get my tires changed and look at this picture these jerks turn the tires so the bald bald bald was on the inside so nobody could see it without lifting the car and taking the tire off so for 2 months now alsp the airbag sensor was broken the struts also the qupte i got from a real dealership was 1500 I have been driving my children around in this death trap and these tires are like slicks. I texted the general manager mr. Prick and the salesman the picture of those tires you think I got a response any concern and I'm sorry you think I got any acknowledgment whatsoever from Bigler Motors who sold me this brand new car just two months ago absolutely did not!!! not a single response from any of them so if you're ever out there in lincoln and feel the need to take a shit feel free to drop trou and take a shit on top of one of the new cars to warn others they only sell shit! NEVER PURCHASE A CAR FROM BIGLER MOTORS.. THEY DON'T LIKE WOMEN TREAT US LESS THEN! JUST 2 DAYS AFTER THE HOSTAGE SITUATION my husband TALKED TO THE SAME guy prickell AND HE WAS A NICE POLITE MAN WORKED OUT A DEAL AND ALLOWED PAYMENTS AFTER DROPPING THE PRICE OF REPAIR FRON 350 TO 125.. but what about the part where I'm out where I'm paying for repairs on a 2012 300 newly purchased and bigler approved

Had my 4L60E rebuilt on my 1993 K1500. So far so good!! Nice 3 year warranty as well. Great…read morecustomer service!! Would 100% recommend!!!

I wouldn't recommend this company. I had gone to this place to check the reason why my jeep wasent…read moreswitching out of 4th gear. I paid $65 to tell me to take it to a mechanic because I might have an electrical problem. Wouldn't do anymore research or testing to make sure. I literally could have saved myself $65 and took my car to orileys to see the engine codes.