Herrons Country Fried Chicken of Newastle, Co. Down is Terrible.
On Saturday afternoon of 24 Oct 2015 I entered the premises of Herrons CFC Newcastle and ordered a 3 piece meal. I was then asked by a HCFC employee, who I was subsequently informed was "Ellie Maguire", if I wanted chips with my meal. I asked her if chips weren't already included in meal, and she replied "no".
I thought this very strange, and replied "no chips", and was then served up 3 pieces of chicken without chips or a drink. I then had to order a Fanta. When I got home I realised that I had been charged for a 3 piece meal, but received no chips or drink, and had in effect paid for the drink twice. I then spoke by phone to a female employee who works at Herrons and was told that the 3 piece meal on their menu DID include chips, so I was evidently lied to by HCFC employee Ellie Maguire.
I wasn't provided with a receipt for my purchase either. I suffer from a back complaint, which makes it very difficult to walk and drive, and asked the woman I spoke to on the phone if she could arrange to have what money I was owed by HCFC brought to my home. She declined my request.
I then emailed Herrons with my official complaint. Herron's "Ryan Heggarty" acknowledged receipt of my complaint by email, and replied with "One of our team members will contact you shortly". That was on 24 Oct 2015 and I still haven't received any contact. Herrons sell edible chicken, it's just that the staff they employ leave a lot to be desired. Because of my customer dissatisfaction with HCFC, I have been left with no option but to post my negative experience of Herrons CFC, Newcastle, Co. Down on a number of relevant business review sites including this one, as I feel it is my duty as a consumer to make the general public aware of just how woefully bad the staff at this establishment are.
Lying to customers about what is included in a so-called "meal", which according to one female staff member "Ellie Maguire", is not a meal at all, speaks for itself. If ever in Main Street, Newcastle, Co. Down, Northern Ireland and feeling a bit peckish; do yourself a favour, and instead of visiting Herrons CFC, pop across the road to KFC, where you are guaranteed some quality chicken, and some customer service that doesn't include being needlessly and unfathomably lied to, and ripped off. read more