Pet friendly hotel in a great location…read more The carpet in the hallways needs replacing, but staff were attending to cleaning and keeping the property orderly. The complementary coffee, tea, and hot chocolate was nice bonus. Sitting by the fireplace on cooler mornings was nice.

I rarely leave a bad hotel review, but what happened at 12:30 a.m. was unacceptable…read more Guests arrived in the room next to mine talking loudly, laughing, and then started what sounded like a party with loud music. I called the front desk by dialing 0 and spoke with a gentleman who told me he would come upstairs and address it. Ten minutes later, nothing had changed. The party and loud music were still going. I dialed 0 again--this time, no one answered. I then called the hotel from my cell phone. A woman answered and told me they were checking in a customer and would come upstairs afterward. I explained that I had already called ten minutes earlier and had been told someone was coming up. Her response was essentially the same: they were checking in a customer and would get to it. Apparently, the guests who were already checked in--and trying to sleep at 12:30 in the morning--were a lower priority. I finally said that perhaps I should simply call the police. She relayed that to the gentleman standing with her, and suddenly he was able to come upstairs. A hotel cannot control whether inconsiderate guests decide to throw a party in the middle of the night. It absolutely CAN control how its staff responds. I should not have had to call repeatedly and ultimately mention the police before the hotel took a serious noise complaint at 12:30 a.m. seriously. For a hotel, providing guests with a reasonably quiet place to sleep is about as basic as it gets. The handling of this situation was completely unacceptable.

This hotel was like any other *good Holiday Inn Express (some have become run down, but not this…read moreone). Our room was clean, the pool was comfortable and never overcrowded, and you can't beat the location if you're in town for Hershey attractions. We had an enjoyable stay. Negatives: It was pricey compared to others, and I'm not keen on being charged extra for a cot, for a small child.

We stay sometimes overnight for NYE. Never had any issues…read more We were there visiting family from KS that have been staying there for many years. They have a booth at a show near by. This year during your renovations their room has been compromised a couple of times, first time, management did move them. The next complaint of backed up toilet (which was fixed very unprofessionally) attendant used bath towels to clean up floor! Really?!! They had coffee but no equipment to make the coffee. I will be talking with them today for a visit and I hope they were moved to another, nicer room...: PS please fix the metal container that holds the eggs....very loud when closing and does stay closed.

Just finished a six night stay…read more We stayed in large room. It had two queens and a pullout. There was a desk area. Also had a small microwave and small fridge. The room felt dark-with decor in particular. Breakfast every morning. Had your typical breakfast- waffle maker waffles, cereal, bagels, eggs, a breakfast meat, yogurt, fruit, juices. They also had coffee that was out 24/7. Has a small indoor pool and a nice exercise room. Hershey Park during summer months have concerts that you can hear from the sound from your room. So if you go to bed early this may be an important factor. Rooms didn't really have a refresh. I was lucky if trash was taken out and we got new towels without asking. Not a bed made once. I miss those days of coming back to a nicely made bed. I guess those days are long gone? Also, the week we were there lots of kids which were running around the lobby like it was a playground. Overall my stay was okay. I might book here again if I was in the area but I would also consider a different spot as well.

I would like to preface this review with the fact that I have been in service my entire life,…read moreincluding managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

I had an appointment in Hershey early in the morning so I decided to come the night before. The…read moreComfort Inn at the Park was convenient and the hotel was very clean with excellent service. In the morning they offered a well stocked breakfast. I have stayed in many motels and none have as nice a display of the food. The assortment of offerings included scrambled eggs and sausage, waffles, cereal and pastries, bread and muffins. I would recommend the Comfort Inn at the Park.

Let's start with the positives, this hotel is very well priced and is in a great location in…read morerelation to the park and other attractions in the area. We chose to pay ahead and saved some money on the booking which was very nice. That being said, the guest rooms definitely need some TLC. The bathroom specifically needed a lot of work. Parts of the shower head were falling off and the paint was chipping from the walls. The rest of the room however was adequate and clean. A cool feature of this hotel is they have geese and ducks you can feed, there is feed available at the front desk for 50¢. I would recommend doing this if you stay here, they are very cute. To sum it up, it's competitively priced for the area however you might be better off spending the extra money to stay at a larger hotel unless you don't plan on spending a lot of time in your room.

This was a pretty good hotel. Expedia messed up my stay so they were able to fix it without too…read moremuch wait time. The beds were comfortable in the hotel was clean. I think they could upgrade their pool. It was very slippery. I mean, part of it was the other family there was running around and not really paying attention to how much water they were leaving, but they really should probably have a better surface for an indoor pool. I also saw some rusting in the pool area. The breakfast wasn't great. The hot food could definitely be improved. We didn't have much other than yogurt. Honestly, they probably could update with some different yogurt and granola or something. The coffee ran out and it wasn't refilled that quickly. So overall, just an OK stay.

We recently stayed for a weekend during a last minute trip to Hersheypark for end of summer with…read morethe kids. Overall our stay was good. With the exception of someone I spoke to on the phone who was incredibly rude, the morning before we checked in when I called to make sure we could stay in the same room for both of our nights (split reservation)... the entire staff was pleasant and helpful. But I really have to give major kudos and credit to the breakfast staff! Suffice it to say, breakfast time gets BUSY around 8:00/9:00 on a weekend morning. They were on top of keeping everything stocked and navigating around lines of people (seriously the waffle line was like 10 people deep). One gentleman in particular (and I wish I had gotten his name) was super helpful after a kid stuck his whole hand into a bowl of chocolate chips so we needed to ask for a replacement. The hotel shows signs of age and nothing is perfect (the shower head was SO HIGH I had to stand on tiptoes to just adjust the stream) but overall it was a good stay. The bed was comfortable... maybe a little firm... but I was THRILLED to find they do do use the crappy down pillows that every other Hilton Brand seems to use. The ones that support your head for about 30 seconds. So this made for a much more restful night of sleep. And of course it is pet friendly with a convenient doggie station on a decent size grassy area that spans the back of the hotel. I WOULD recommend that housekeeping pay a bit more attention to what toiletries they hang in the shower (LOVE LOVE the full size ones that not only cut down on waste but also mean our whole family of four isn't trying to make one tiny bottle of Neutrogena last). The reason I say that is because we didn't have shampoo in our shower. We had shower gel, conditioner, and LOTION. Haha. We're Diamond members so have stayed in a few Hilton properties. And many of them Hamptons. I was not disappointed with this stay. With its proximity to the park (easy in and out), it's a good deal.

Rounding up because the service was so great. We stayed for three nights during the late summer…read morebreak and had a great time. The rooms were older but plenty comfortable and the overall hotel experience was satisfactory. A big minus was the shower/ although the water pressure was fine there was no way to have a stream that actually hit your body without it hitting the back of the shower and onto the floor in the bathroom. Made for spartan and less than stellar showers. Other than that the rooms were quiet enough and the restaurants were very good. Be careful though- signs are crazy non existent when you need them. You'll come up to an intersection and be left with a 50/50 guess which way to go. The elevator and the pool are probably only 100' apart but you need to go to the second floor and then forever and back to get to the water park. On the plus side, the restaurants had great food and the bartenders were friendly and hospitable. We were shocked how reasonable the prices were compared to home and served to remind us how much things ought to cost. Because it's part of the Hersheypark world, there is a shuttle that starts at 8am and goes through 9pm each day. Free of charge, it is a great savings over the daily parking fee you'd otherwise incur at the park. Staying at the lodge you'll get an early admission to the park as well- getting those roller coasters out of the way that normally get a big line. Super plus. Yes, for sure we'd come back or try one of the other affiliated hotels in the area.

I was at an all day (8AM until 4PM) work-related Forum on a stormy Tuesday in late July. Being…read morefamiliar with the environs from numerous visits over several decades, I knew of a conveniently located place to park such that I only had to walk about 100 feet to the building entrance whichbwas fortunate as a heavy downpour arrived just as the forum was ending. Needless to say, Hershey was quite crowded and I can only imagine how it would have been during a weekend. The grounds are well-manicured, the indoors clean with numerous conveniently located restrooms. It paarars to me that the entire complex is handicap friendly. The staff all seemed friendly and security had a presence. The light breakdast and lunch buffets were quite tasty, and there was plenty of coffee and other beverages available. I thought it nice that each table had a small assortment of Hershey chocolates. My meeting was only one day, thus overnight accommodations were unnecessary, however my recollection is that the prices are rather steep. Overall, it was a pleasant meeting location and dining experience!

Perfectly located, super clean and well kept location near Hershey Park to reside in whether you…read morestay a day or more. Staff was welcoming and very accommodating to any and all needs/requests. Stayed at this location for an extended weekend with my husband and newborn son while we were in town celebrating our Anniversary and Easter. Plenty of parking and near by fabulous restaurants to dine at as well. Highly recommend this location.

You're not coming to Hershey to spend time in the hotel room, so Tru was exactly what we needed…read more The room wasn't huge, but it was big enough, and the bed was comfortable. The shower served its purpose and was clean and well-designed. I actually did make use of the fitness center which wasn't huge but had a nice variety of machinery and free weight equipment, and the front desk agents were wonderful. We didn't stay for breakfast but the setup looked excellent, and lots of fun things to do in the lobby as well like foosball. Minutes from all of the Hershey attractions by car with free parking, so you can't beat this hotel in the area!

Spent much time in all restaurants and bars not bad at all. Upscale for a dated place but everyone…read moreis friendly My rooms heating didn't work on my birthday- manager moved me and was kind. Never got to use the pool The spa and shops are great

While at the Spa at the Hotel Hershey, weather permitting, sit outside near the Spa Oasis…read moreRestaurant to enjoy nature, the sound of the water at the reflecting pond, and the beauty of the meticulous landscaping.

If you're looking for a cheap but clean place to stay for work or a quick trip, this is a great…read morechoice. If you are searching through Hershey for a traveler motel that won't fill you with despair and disgust you've found it. For the price, this is a five star hotel. Reader, if you are looking for a better experience at this price point, you are not going to find it in any popular town in the U.S. I've spent the last few years of my career checking many of them. I have to assume the poor reviews predate a renovation and/or management change, or that some people's expectations for a ~$100 motel in a tourist town are way too high. I have stayed in a lot of travel motels like this for work, and there are cheap bad hotels and cheap good hotels - I would say this is a good one. The beds were well made and clean, the mattresses pass the flip test, and the bathroom was very clean as well. The carpets in the room were properly vacuumed. No dust bunnies in the corners. There is some highway traffic noise beginning around 6am, but this motel is next to the highway. If you're staying anywhere like this you should bring earplugs anyway. The shower is hot and the water pressure is strong. Lots of these budget places have stopped cleaning rooms nightly during a stay, but this one does. The tub in my room could use to be refinished. I don't think anything else here is in real need of a renovation. And, the people working here are really, genuinely nice. I did not expect the doorman at midnight on a weekday to be so friendly as I checked in and that is really appreciated after a long day of travel. Thanks a lot dude, I literally drafted this review the night I came in for that. Everyone I saw here from the desk staff to the housekeepers were so friendly. Really, thanks so much. It makes traveling for work so much nicer. There is a really sparse fitness center but I appreciate having one at all at a motel like this. Good if you want to get a run or a quick workout in while you're traveling, but don't expect much equipment. Walking distance to some bars and restaurants including a 24 hour diner. Right across from the conference center. There's even some cute themed decorations and paintings around the place.

I honestly don't know how the reviews are so bad. It's not high line but a perfectly fine place to…read morestay, especially at this price point. We had no issues. Stayed here overnight for a concert in august. Easy Uber ride to the stadium. Check in was a breeze. Room was clean. Nice size fridge that worked well. Enjoyed the pool area. They are strict about no alcohol outside the rooms so be sure to bring something to drink from to contain it discreetly if you plan on enjoying some adult beverages by the pool. Didn't make the comp breakfast so can't comment on that. Staff was nice.

The staff was very helpful and welcoming. The room was clean. Free breakfasts were just what you…read morewould expect. Overall I say it's a very nice place. Reasonably priced and very nice. Close to the park and the town of Hershey.

We stayed here since it was close to the concert venue, Hershey Stadium. It was a short drive (2…read moremiles) so it was super convenient. The room was very clean and comfortable. The staff was very nice and helpful to recommend nearby attractions. We only stayed one night, and didn't take advantage of the amenities, but they do have an indoor pool and a free breakfast. This hotel is located right next to the Hershey Museum and super close to restaurants, stores, and gas stations. We would definitely stay here again.