I hate the car buying process. Most people probably do as well. You often feel like you're…read moreselling your soul to the devil, and during the process, you might even feel like you'd rather have your appendix removed through your mouth (or some other opening) than to continue to work with a new or used car salesperson. We went to the Automall yesterday looking for a used car for my wife. We had no intention of buying yesterday, as we were simply looking. Three hours later, we drove away in a very fine used car that was within our budget. The staff at the Automall was friendly, professional, and explained everything that was happening throughout the process. You could a whole lot worse in your car buying experience, but I don't believe that you will find a better experience than the Automall.

THis is no surprise based on other reviews. This place is beyond horrible. I brought my car in for…read morerunning boards. I had a rattle underneath, possible heat shield. Matthew, who has NO business in customer service, said he'd have them look at it while it was up on lift. I told him, you need to drive it to hear rattle. After running boards are on, Matthew says, Yeah couldn't find the rattle, no we didn't test d rive it. If it continues let us know, TOTALLY BLEW ME OFF. I scheduled to birng it in to have it examined. I said I only have 1 car, I need it looked at while I wait, front desk said not possible, but we have a shuttle that can drive you home and pick you back up. Great. I scheduled and went there this morning. I waited almost 2 hrs for shuttle only for them to tell me, there is NO shuttle today. No we haven't looked it yet, BUT it was moved????? WHY. THis place is a joke and employs people who don't give a crap about customers. NEVER go to IG Burton in LEWES if you want good service or anyone who cares about helping you!

Clyde Torrance provides outstanding service. He fit me into the schedule and finished the work…read moreahead of time. He also honored a prior repair that had stopped working a year later.

Simple a HORRIBLE company to deal with. A typical low brow used car dealer using nasty tactics to…read moresell their USED cars! I was texting with Chris inquiring about a car he had listed on Bring A Trailer that reached $15K but did not sell. I asked him how much he wanted for the car? His answer was $20K. Now understand that the highest bid for the car was $15K on BAT. He asked me if I wanted to make an offer. I said no as I felt we were too far apart on price. So I thanked him and he responded with the attached text!!! What a horrible way to treat a potential customer. PLEASE DO NOT DO BUSINESS WITHE MCQUEEN CLASSICS OR CHRIS!!!!!

I never write reviews but Below Book is a bunch of sleazy liars. I made an appointment and they…read moresaid 3 weeks. OK so I bring it and they said 3hr job and will cost $ 500. I was like ok. Well they called me next day said they were waiting on the parts. While parts were in the car that I bought which they knew about. So they never looked at the car. A 3hr job took 3 days and price went up from 500 to 600 dollars. I really thought from reviews that they were good. I don't understand ripping people off. I would have went there for all my repairs and they would have had a steady customer making more money but I guess they were more interested in ripping me off and lying. I'm writing this to warn others. I believe karma will come back on them. Sad I had to write this instead of being a happy customer Rating is a minus 10

Below Book Auto Sales mechanics along with the owner, Harry are a class act professionally! It is…read morerefreshing to absolutely trust the work being done! Highly recommend!!

picked up my car serviced and brought it back runs great. I'm happy…read more--------------------------------------------------------------------

Outstanding service!! Friendly staff and helpful!! Always willing to be proactive and customer…read morefriendly

Bryan is easy and fun to deal with....I used to hate buying cars. Now I don't have to go to…read moredealership EVAR again. Fair. Easy. Great Selection. Zero BS. Welcoming. Family friendly. Bonus, he's an ordained Methodist Minister. With a sense of humor. ‍

Over my life, I've paid a lot of guys to detail my car. Some were excellent, some were just good,…read moreand one was both expensive and mediocre at the same time! We asked the crew at Auto Gallery to get our car ready for a Car Show over the weekend, and not only did they finish on schedule, their prices were reasonable.... but the quality was truly incredible. They did a little paint correction for me before buffing out the car, and I've never seen the car look this good. It quite literally looks better than new. Highly recommend!

Ive just had the pleasure of meeting your staff a few weeks ago. Took my car in and walked out with…read morea beautiful BMW X3. L I want to thank both Leslie and Ron for a great experience.

STAY AWAY and do not even consider buying a vehicle from this lot. I recently purchased a car from…read morethem that unknown to me required MAJOR work totaling over $6K. Oil leaks, power steering pump, brakes, etc... All should have been identified and repaired prior to selling the car to me ESPECIALLY since when I asked, they told me the car had been gone over thoroughly and has no issues, no leaks, brakes are good, etc... Beware of their 30-day, 1000 mile limited warranty. It's VERY limited and requires any work that is performed to be accomplished from one of their local buddy's garage and they only pay for 1/2 of the total costs. The cars are shiny but do yourself a major favor and don't pull in like I did... you'll regret it!

NEVER buy a vehicle from this dealership!! My husband went in for a scheduled appointment for a…read moretrade-in after they contacted him and was not only treated disrespectfully but they let him test drive a vehicle that was BROKEN/DAMAGED and never should've been driven. The service manager said he could've been seriously hurt and the vehicle was missing a part and refused to say which one. The vehicle stopped working during the test drive and he barely made it back!

From the owner: We have a strong and committed sales staff with many years of experience satisfying our customers'…read moreneeds in the Sussex County area. Located in Lewes, Delaware and neighbors to Rehoboth, Milton, Georgetown and Milford, we will help you find the right vehicle for your needs and make sure that you get a fair deal, exceptional customer service, and that you are delighted with your experience. Our business grew up in a small-town atmosphere, and we've kept that approach. When you visit us the first time our aim is to make you feel welcome and to treat you like part of the family. We want you to rely on us for all your automotive needs, and know that great service and great prices build the trust that's required. Come see us!