Gasket cover replacement. Done! I've relied on their excellent service on all my Mercedes Benzes…read morefor years. Trust them more than the dealership, and have stayed on the road worry free. You are appreciated!

They are a good company but prices are toooo high with prices. If the prices was more reasonable…read morefor the sevices, they would be a 5 star repair shop.

Needed an inspection on short notice and was told to come right over! Friendly, fast service...much…read moreappreciated!

Polite super friendly , same-day service, saved me hundreds compared with Porsche dealer…read moreestimates. When they couldn't do something, they recommended shop that could. They've been doing reliable repairs in that location forever..

PLEASE PLEASE PLEASE! Don't use this business! I brought my truck in for ROUTINE maintenance,…read morenothing was wrong with my truck. It was just time for my regularly scheduled oil change and alignment. I I was told along with the oil change and alignment that I needed a new air filter. I was told they had the parts, but I sat waiting for the part's for two hours. They didn't bother saying that's why my car wasn't ready. It wasn't until I stood up saying I'll come back for the filter that the part guy showed up. I took my truck home and the very next day I notice when I started my truck, it was sputtering. I didn't think anything of it until I noticed it was becoming more and more persistent everyday. Then I noticed when I got on the beltway my truck was struggling to accelerate and vibrating. I'm thinking what is going on. I called the owner back and told him what eas going on. He said bring it back. I told him i just started a new and will call when I can take a day off. Over the next several weeks I started to realize it was the oil. They put the wrong grade of motor oil in my truck that's why my truck was sputtering at start up and while idle. I called the owner and told him that i think they put the wrong grade of motor oil in my truck and explained why. He immediately got defensive. Saying they put the right grade in according to the instructions. I told him but my truck was fine and this was not a problem. He said to bring my truck in but if that's not the problem then I'll have to pay extra. How much you want to bet even if that was the problem they wouldn't admit it. And would probably charge me for unnecessary work to cover up the mistake. I said my truck is worse off than it was when I brought it in. It's the oil, mistakes happen. We argued because he didn't want to admit that it was the likely problem. I took my truck elsewhere and had them change the oil to full synthetic, which is what the maintenance schedule says is the required grade. Well, you guessed it, after the new changed oil , my truck is purring like a kitten. NO SPUTTERING!!! NO VIBRATIONS!! Pars put the wrong oil in my truck that could have caused serious damaged to my engine, if they didn't already. I'll have to wait and see. So, lesson learned, i dont care how many years a business tout family business or experience, they are hiring non skilled workers working on your vehicle. THIS WAS ROUTINE, I COULD HAVE GONE TO JIFFY LUBE AND GOT THIS KIND OF EXPERIENCE OR BETTER. ******PARS IS A NO GO****

A complete waste of time. I have been there twice. Each time I was told that they could not fix my…read morecar and I should take it to the dealer. Instead I went to another local import repair shop and I was home in an hour with the job finished.

On time. Reasonable prices. Communicate well. Easy to locate. Would recommend to others.read more

I went to Reliable for 6 years - and was always happy until my past couple of visits. They kept my…read morecar for FOUR HOURS for an oil change and did not tell me that a tech had been injured, causing the delay. when I called at hour 2. If you would've told me that someone was hurt, I would've taken it back the next day. But that option was not provided and then I was made to feel bad about it when I complained that the appointment took so long. They also misdiagnosed a problem with vibration in my vehicle. I ended up replacing the front struts, which probably would've needed it down the road, but it was not urgent or the cause of my problem. They also quoted over $500 more than any local shops for the struts. They were even more expensive than mitis! And they wanted a down payment as a deposit for the work. I've never seen this before. Not just here but anywhere! The kicker is that it was not the struts at all, instead there was a driveshaft problem that they should've seen because I asked them to look at the alignment, steering, and rear differential. They also missed the fact that a rear strut was leaking during that same check (which should've been obvious if they were actually checking the rear differential fluid). When I called to ask why the service was so inconsistent with the actual issue, and to see if they would issue me a refund based on the extra work I had done because of them, I was hung up on. I'm not sure what's going on with the manager but she used to be a very nice person. Not lately. Don't get me wrong, are used to rave about this place. I even took down a five star review in which I joked that I hope they did not get too popular because I liked getting good appointment times. I wish this place was good. They were good for a long time. Not anymore. Watch yourself. Who asks for a deposit especially from a long term customer - over six years I've been going there and always trusted their suggestions and prices. Maybe COVID has affected the way they do business.

This place is amazing, I will never take my car anywhere else. They are honest, quick and reliable!read more

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

we had a blown turbo on our Tiguan and after some work was done we realized it just wasn't worth…read moresaving. These folks were fair and honest about whether it was worth fixing and even undid some work they had done without charging us fully. Very honest and trustworthy.

I agree with all the favorable comments about the guys in the shop…read more I'd give them 5 stars but today my Tiguan began acting up. Just had some work done 2 weeks ago on that vehicle.and every thing was great. Does anyone know their email address? I'd like to alert them of the problems. Don't need all of Baltimore know whats happening. Greg Jackson Happy customer since 2020. Moved here from Portland, OR. Their, I found the best mechanic. The guys at Desmond's are displaying similar traits of that mechanic at Desmond's awesome repair house.

Took our dodge diesel here and they did a great job. Friendly and reasonable. They didn't try to…read moretalk us into a bunch of stuff we didn't need.

Not sure how they have such good reviews. They leave your car out in the middle of the street…read moreblocking the flow of traffic at the light for days. Leading to other people hitting your car. They drive customer vehicles with no regard to road or vehicle safety. I have no clue how they haven't damaged customer vehicles based on how they drive and handle them.

I recently started taking my cars to J&K for service and repairs. So far I have nothing but good to…read moresay about my experience. Fairly priced and timely. I plan to continue coming here.

My friend took his vehicle there at my suggestion because they are listed as a Christian business…read more He was told to bring in the vehicle on a Monday and they didn't look at it for three days. During that time he was without transportation. They finally contacted him to say it was repaired but it started doing the same thing it did before he left it with them. He took it back and they still took 2 weeks. I rode by many times & it was on the lot parked. He was overcharged based on other shops estimates and he had to pay more each time he picked it up. I've heard them advertised on WRBS and believed they were trustworthy. Very disappointed.