Have rented here with Preferred status twice now. First time got a Ford Explorer and this last time…read moreit was a Volvo V60 Turbo. Both nice cars; one more fun than the other. Service is great and the cars are in perfect shape. Price isn't bad when you use a corporate discount. Would rent here again.

This location is the best ,they are professional understand the customer(mimi always give the the…read morebest service at all times.

A couple of years ago we had a very bad experience with zipcar. We went out of way to get a pickup…read moretruck at two different locations and waited around. We called customer service and the ppl that had it said they would be back soon but wasn't and the rep honked the car twice and finally they stopped answering. Customer service promised they would reimburse us if we got a U haul which we did and then we got a huge runaround every time we called to get reimbursed or went in to their office in mount Vernon. So we were done and canceled our membership. Then Avis bought them and I found myself in need of a car to get around in the city from time to time. If there was another competitor I would have gladly used them instead but they are the only game in town and my university subsidizes my membership. They are expanding now and i see zipcar stations popping up all the time. I use zipcar a whole bunch these days to get around to appointments. Rates and car availability are good by where I live. I've had very few problems. Once the driver before me was late 10 mins and I had to wait a few mins. Didn't know whether they were charged the late fee but it did enfringe upon my Rez. I always time my Rez for the most bang for my buck. I constantly take advantage of the fact that I can get the car 14 mins early if no one has it before me and I always return the car 15 mins early so I don't get dinged for the late fee. There have been a few times where I've had to extend 30 mins to an hour via text because my appt was running late. Sometimes there were system glitches where I've had to call in to extend it even tho there is not a person right after me. There was a time where i couldn't depress the parking brake and they switched me out to another car. There was another time when I took a different zipcar than the one i reserved because it was 6 in the morning and I was groggy and they didn't notice until an hour later and switched my Rez. I was surprised I was able to unlock a vehicle I didn't have a Rez for. These are pretty minor things and I've been happy with zipcar but it is pretty stressful if you are running late and don't know if ur car is available for extension. I would also say it also sucks that if there is an issue like gas or Trouble with a parking brake it sucks into your time. They should at least compensate you with a 15 min credit or something. I'll admit that I'm a bad zipper due to this so I'm always in a hurry so I've never refilled the tank ever. Incentives would really help in this area. I would say as long as it's relatively uneventful everything should be fine and it has been. I think if there would be a major issue, they would totally suck. The terms if you get into an accident are really bad and I imagine it would be a major hassle to settle with them and your insurance or credit card company.

I got a membership with Zipcar not even a week ago. After paying for the membership and linked my…read moreuber account. Then I reserved my first car. First off, the car was dirty and had no working air conditioning. It was 91 degrees that day. Then the brakes squealed really loud after backing up into a parking space. Nonetheless I returned the car at my time and made sure the gas was back where it was. Made my review to Zipcar about the issues with the car. Two days later I go to make a new reservation and realized my account was suspended. I call to find out why but they said "they can't tell me". A hour later after the team "reviewed" my account, they then said it would be closed and it can't be reversed and no money would be refunded. I'm like what? Talked to two different people and they said they couldn't tell me nor could a supervisor tell me nor was there even a department that could tell me. So basically I get this email saying my account is closed. And that's it. That's like hitting me and running. I'm pissed! Would not recommend at all

There were some complications with our rental. Ms. Smalley handled them with great kindness and…read moreprofessionalism. Outstanding.

It's always frustrating working with this office. Staff is curt, rushed, and rarely have cars…read moreavailable when you need them. They don't take the time to contact you when you do have a reservation, once cars do become available. The hotel industry inundates this office.

Sim was awesome, everyone was friendly and I had a clean and beautiful vehicle to rent. Strongly…read morerecommend.

I would leave 0 stars if I could do , the staff have no idea about the company policies nor do they…read morehave any manners or common sense , they repeatedly passed the blame to others and when I explained to them that they didn't know what they were talking about they just end the phone call or just argue back only stating the same point over and over again , would never use the company ever again has ruined my holiday

They do not mention online but their front desk starts work at 6.30 am and they rent out the cars…read moreat night but there is no body there to give the car and you have to wait till 6.30 am

Unbelievably poor service and staffing. Took almost two hours to get a car. 20 people in line and 2…read moreclerks helping. One left and the line got longer. Once you got past the counter person a second line awaited as the guys washing the and readying the cars seems to drive car after car into the parking lot but never helped any of the crowd waiting to get a car. I swore to myself in 2016 never to rent from Budget again but this time is it. No more budget ever. Also the guy flirting with the single counter attendant was somehow expecting a better car and made the rest of of wait while they sought out the "new one" just for him.

The location of the check-in desk is inside the Radisson but I parked right out front because the…read morehotel itself is CLOSED! Signage to find the desk is not great--it's in the old hotel's gift shop--but the Budget guy was nice enough. Returning my rental was quick and easy.

This location was the worst experience. The office is dirty and small, as soon as you walk into the…read morebuilding it's unsettling. There was a whole situation with my reservation but long story short I was there for almost 2 hours because the 2 people working there had absolutely no idea what they were doing and would become rude when I would ask questions about the services they should know, I was charged TWICE for my reservation of $1600 because they couldn't work their card machine correctly. Had to deal with customer service which took forever to get a refund. The whole time I felt like I was being screwed over. I would avoid this location at all costs - it will not go smooth and you will waste time and money.

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)