Can I give zero? No? 1 it is…read more Where do I begin? The car was dirty when I got it. Then when I returned it I was told that because of the dog hairs on the floor mats (that came off of my shoes, not a dog) I would either have to go vacuum it out myself or I would be charged $450 for a cleaning fee. THEN once I got all that handled and the car was returned I went to go retrieve my vehicle I learned that they had gotten it towed because the woman who told me EXACTLY which spot to park in never told the land lady my car was there. So then I had to go to the impound lot and pay $430 out of my own pocket to retrieve my vehicle because this woman can't be bothered to make a phone call or leave a note stating that the vehicle belongs to a customer. Absolutely unequivocally UNACCEPTABLE!!

HORRIBLE experience. NEVER have I been treated so rudely. Booked a reservation for a car through…read moreCostco, and the older Black woman working at the front desk refused to accept our card and insultingly insinuated that we had no money on it. My husband and I showed her we had the money in our joint account but she still treated us like garbage. I am not sure if this is indicative of this location or Budget as a brand, but we will be going with Enterprise from now on.

Rent a car here and you'll get the type of customer service everyone deserves!…read moreI live in the Canton neighborhood of Baltimore, MD. It is a pedestrian friendly community and from time to time I travel beyond the boundaries of the neighborhood where alternative transportation is needed. Sometimes my rentals are for business and other times for leisure. Thankfully, a few years ago, I discovered the Avis rental facility at 4900 Boston Street. Oh, what a discovery, not only did I find a place to rent a car, I found service beyond compare. Every time I enter the office, whether I am greeted by Mimi or other employees, the level and standard of service is the same - - - excellent. I certainly hope this office never leaves the neighborhood and if a new office is ever planned or established in another area, the values held by employees and the manager in this office will provide the exact kind of service people long for. I've seen them in operation with me and with the rare and random customers who at times do not present their best self. Most recently a gentleman was in for a rental, and while I did not capture all the details of his situation, it appeared his insurance coverage did not cover his choice. His voice was elevated and even in that moment, the response to him was calm, measured and focused. Quite honestly, I was impressed. I think I would have invited the gentleman to consider another rental company, due to his tone and mood. But such was not the case for Mimi, she carefully guided the transaction with dignity and respect. I was impressed. Every time I am there, quality of care is given to help folk get in the right car to fit the needs of their budget and their journey. I can rent cars anywhere, but this type of service is not available everywhere. It's like seeing something beautiful over an over - however this time I decided not just to see beauty in service, I'm saying something. This is an awesome office and I along with many of my neighbors in Canton, am delighted they are here.

Giving 5 due to lack of issues. They haven't had the car I've wanted twice now, but with high…read moreturnover and limited value, I'm not tripping. Each time the staff apologized and then gave a vehicle up without charge. Cheaper than BWI, will keep coming here.

Excellent Customer Service & the office staff is very professional. I needed a rental car after I…read morehad a car accident. I was able to get in my rental as soon as I dropped my car off to be repaired. The manager Queen is so sweet & great to work with. She got us in & out. The car was very clean. The process was easy & I will be renting from Izee car rental again.

the car was dirty filled with trash smell like a club hidden fees and try to keep my security…read moredeposit for never again will I rent from them they were not professional.

Slow, not prepared for customers. Late for customer pick up due to short staffing issues…read more While at store their rep Thomas said car was being cleaned which was no problem, 30 mins later, after being told car was being driven around we are still waiting additional 30 mins. Lobby is full of unsatisfied customers. They attempted to place us in a vehicle that was not comparable to our current vehicle and blamed the insurance company. The insurance company originally said the rental car would be dropped off at the repair shop. After saying a car was ready we were then notified that it had a hold/recall so now we are still waiting 1:30hr later. As a long time enterprise customer I would not recommend this location at all. Other branches have been more efficient. This has been a nightmare, sadly we are out of pick up range for the other stores and our car is being serviced.

Please review your contract carefully. Ensure you verify the correctness of the boxes checked, as…read moreerrors will not be credited back to your account. From my perspective, this reflects inadequate customer service. The manager, named Christopher, exhibited a tone in his email that was highly offensive and inaccurate. I also received a subsequent call, and I believe he may be the district manager for the site, with a backup named Jose, who appears indifferent to my concerns or overall customer experience. Although this location is very convenient, I have decided to cease patronizing it. I am willing to travel an additional fifteen minutes in the future, as I understand the importance of personal accountability.