Lucky for them, I cant leave a negative rating or surely that's what they would get!…read moreI drove over an hour to get a car for a week for vacation to find out I couldn't pay with CASH...really WTH do we even have cash for...to use it to spend, right??? WRONG- not here anyways! I had just switched purses to an over the shoulder for safety purposes for vacation and didn't have my cards on me so I asked if I called my daughter and she read my card info to me, could they enter it manually??? NOPE!!! WTF??? While dealing with this stupidity, another gentleman walks in, coming from an HOUR AND A HALF AWAY...they were having problems with the card he had on hand and he too asked if they could MANUALLY ENTER A DIFFERENT CARD FOR HIM IF HE WERE TO GIVE THEM THE NUMBERS...NOPE- and they proceeded to state we do not have capabilities to enter a card manually!!! SMFH...a business with this much traffic and you can't manually enter a card...WHAT A COMPLETE JOKE!!! WAY TO REALLY INCONVENIENCE YOUR CUSTOMERS!!!

This location is EXTREMELY busy! But they always maintain Exceptional customer service! Good…read moreselection of vehicles, although you may not get exactly what you want, they sometimes substitute a different size. I travel regularly for business and always use this location. The farther in advance that you plan your trip, the better success you will have getting a vehicle. If you wait until the day that you need your rental, they are usually fully booked.

I agree with the other reviewer... I too would give zero stars if I could…read more Dream up your worst-case scenario rental car experience, and that is what you will get here. For starters the place was so poorly marked in terms of signage that I had to stop and pull out my gps when I knew it was within yards of where I was. Then the first thing that greets you is a sign saying customers cannot leave their vehicles in their parking lot (which has plenty of space). Then you walk in to this 2-room podunk sketch place that is stuck on the side of Hartman car sales. The only person working there was on the phone so I stood in their breezeway of a waiting area until he was done. I then gave him my name, he typed it in the computer, and then tells me that he only has a full-size vehicle available and it will be an extra $12/day. I tell him that I believe I should not have to pay extra, but instead my reservation should be honored. He says, "You only made the reservation an hour ago. You have to give me time to get the car." I told him that I don't see how that's my problem, or why I should be penalized with an extra fee for his company's lack of forethought in taking reservations for cars they don't have available. He was completely unaffected, totally lacked empathy, and did not seem concerned at all with providing a good customer experience. Frankly I don't understand how this place is still in business...I suppose it's from ripping off desperate people who fell for their bait and switch. STAY AWAY!!!

I saw our perfect car, sitting on the lot when I arrived at 11 for our 11:30 pick up. I paid for…read morethis vehicle 4 weeks ago. Walked to the office door to see a sign that said they're closed, me clutching my reservation and my reminder to come Saturday 12th at 11:30. Called customer service and was treated rudely and basically told we're out of luck. Asked to speak to a supervisor, who was even ruder and said basically the same. After 30 minutes o back and forth, she said we could go to the airport location, over an hour away. They were open an had vehicles comparable to what we reserved, but she couldn't transfer the reservation, we'd have to pay again and wait 7-10 days for a refund. She told me it was my fault.... Excuse me? We had a reservation for 4 weeks, a confirmation and a reminder, no one called me or emailed me to say they would now be closed on our confirmed pick up date. She then put me on hold for over 55 minutes, during which time we started on our way to the airport location. She came back and said she was talking to the head of billing and they'd fix the charge and we wouldn't be charged the cancellation fee because it wasn't our fault (absolutely right, it was theirs!) and she had confirmed the airport location had a vehicle and did we want it, I told her we were on the way. She asked me to hold again while she wrapped things up. I was on hold for another 30 minutes, then she picked up and....disconnected the call. We arrived at the airport an hour away and went to the vacant Hertz counter. There was a note to call a Google voice number and the attendant would be right there. When she answered the phone she was rude, acted like we were bothering here and sighed that she'd be there in a minute. 10 minutes later, she arrived looking bothered and when I recounted the story said n one had called her and she had no vehicles. So thank you, Hertz for ruining the start of our getaway, for wasting my time, my fiance and child's time, for treating a 6 year loyal customer like trash and leaving my pocket emptier because I have to rent another car tomorrow and you're still holding my money hostage. Never again.

Reserved a truck almost a week in advance for them to call me the morning of and say they do not…read morehave the truck available. Supposed to be moving today...unsure how we can do that without a truck. Upset and frustrated with this location.

I have never seen a place that lies so much and tries to blow smoke up your tail. My son went to…read morebuy a car here and found a ford focus that did look nice and we were going to cosign for him but still had not signed off on the paperwork. He drove it home for us to check out and told us how it shook when starting from stop. We drove it and told him there was something wrong with it and that I was not signing anything until it was fixed. He took it back and was given some story about being told by chuck that he needed to drive it so that the car would reset for his driving. Seriously. I told him that was the most bull.... thing I had ever heard. First I went with him and met chuck and I told him there was something wrong with car and I was guaranteed that it would be fixed out of their own pocket. Few days later son was called and told it was done. He brought car home again and said it was doing same thing. My husband and I went back in and spoke to eric and insisted he test drive it with my husband. Eric admitted that something was wrong with car and lifted hood and discovered oil had not been changed like we were told and we even had to put oil in the car when he first brought it home because it was empty. We were again promised it would be fixed. Well lo and behold the same old crap again. This went on for few weeks and to make a long story short they appear to be nothing but crooks who lie constantly like they think everyone is stupid and gullible but them. How anyone could think this is a good place to buy a car is beyond me. I even did research on this vehicle and found hundreds of complaints about the same issue we were trying not only to get them to admit was there, which after getting eric to test drive he finally did, but to fix the problem. But apparently ford is just like them and doesnt admit the problem per the reviews online. I am done with this place and the more people that can learn this the happier I will be. I would not send my worst enemy there to purchase a car. I thought steven kia was bad but chuck and them have them beat. At least the Kia was a decent car. NEVER GO HERE TO BUY A CAR. YOU ARE BETTER OFF JUST THROWING YOUR MONEY IN THE TRASH THAN BUYING A CAR FROM HERE AND HAVING TO END UP DUMPING A LOT OF MONEY INTO A CAR THAT SHOULD WORK.

Came in from out-of-state after seeing a vehicle posted online. Chuck and Sean responded…read moreimmediately and were both very knowledgable when I had questions pertaining to the condition of the truck. I am usually skeptical about sales. However, their website indicates they are focused on the customer. I found this to be true when I visited the location. Chuck and Sean were very helpful and did not try to force a sale. Other employees made the process enjoyable by being very kind, respectful, and friendly. Being from out-of-state, Sean even insisted on picking me up from the rental car location nearby. I would definitely recommend this group if you are looking for a vehicle.

I've already reviewed this place on Google but I have to review here as a lot of people seem to…read moredislike this place. I rented here from June 2007-June 2010 as I was a nervous young adult moving out on his own for the first time, hours from home. Dealt directly with Paul who was very friendly, kind, and understanding. His father Bill was also a great guy to deal with. Paul showed me a unit but when he called the office to get the paperwork ready, it had been rented. No sweat - the downstairs apartment would be ready in two months so Paul set me up with a temporary (and furnished) townhouse for six weeks prior to my apartment being available. On move-in day for the townhouse, I got stuck in a traffic jam while driving down from Pittsburgh and was going to miss meeting the utility people, but Bill went above and beyond by being there and handling them for me while I was in traffic. While the townhouse needed some work (apparently the previous tenants skipped out on a lease and left a lot of damages) it was quite adequate for the six weeks I needed it. Hell, I was only charged for one bedroom for one month, so it was a great deal. Moving into my new place in August 2007 was a snap. Got my keys, and even Paul could detect how nervous I was being out on my own and helped point me to various activities and organizations in town to meet new people. I lived in two different apartments with Riner, one near EMU for two years and one in Bridgewater for my final year (before moving to Buena Vista). Anytime something went wrong, it was fixed within 24 hours. Washer quit on me - replaced the next morning. Water heater failed - replaced that evening. Dishwasher broke - replaced within an hour! I can't say any more good things about their property maintenance. As far as the deposit goes, most places don't typically like to give back deposits and I realized this in my years of renting. Their deductions were fair and while I didn't get all of my deposit back, I got most of it. You have to do your part. All in all, Paul and Bill were great to deal with and I highly recommend Riner Rentals for renting apartments.

We had a very disappointing experience with Riner Rental Management Company. We were required to…read morepay an application fee, submit extensive documentation, and wait for approval before moving forward. We contacted the property management on August 18th, and completed the application on the 18th and were told that we had to wait for the person who did application to return on the 20th before we could move forward. After we were approved, we were told that we could not place a deposit until we viewed the property and the earliest virtual tour (because we are relocating from the west coast to the east coast and could not do an in person tour) would be August 27th at 1:15pm pst. We were then required to wait six days for a remote virtual tour. During that time, we communicated with representatives through the website's virtual feature and by text message. We were prepared to secure the property as soon as we received approval, but were specifically told that we had to wait until after the viewing to submit a deposit. At the exact time of our scheduled virtual tour, we received a text stating that the property was no longer available. When we contacted the office, we were told the rental was "first come, first serve" and that the application fee would not be refunded. We were told we could use the application for another property they manage. If this is the way tenants are handled during one of the most important events (moving and relocating across country), why would I want to do business with them, it is not safe, smooth or respectful. We had to make adjustments to work schedules to meet their demands and were treated like our time money and energy were an inconvenience.

If you're in need of a car detailing or upholstery cleaning in Harrisonburg, look no further.read more

Owners daughter made my car new again thank u so very much what a amazing person u r maybe get ur…read moreautograph amazing work now I am loyal customer of urs thank u Glenn Neff

We used these guys for our wedding and reception rental. The staff was friendly and attentive…read more They showed up on time and were very helpful with setup!