I agree with the other reviewer... I too would give zero stars if I could…read more Dream up your worst-case scenario rental car experience, and that is what you will get here. For starters the place was so poorly marked in terms of signage that I had to stop and pull out my gps when I knew it was within yards of where I was. Then the first thing that greets you is a sign saying customers cannot leave their vehicles in their parking lot (which has plenty of space). Then you walk in to this 2-room podunk sketch place that is stuck on the side of Hartman car sales. The only person working there was on the phone so I stood in their breezeway of a waiting area until he was done. I then gave him my name, he typed it in the computer, and then tells me that he only has a full-size vehicle available and it will be an extra $12/day. I tell him that I believe I should not have to pay extra, but instead my reservation should be honored. He says, "You only made the reservation an hour ago. You have to give me time to get the car." I told him that I don't see how that's my problem, or why I should be penalized with an extra fee for his company's lack of forethought in taking reservations for cars they don't have available. He was completely unaffected, totally lacked empathy, and did not seem concerned at all with providing a good customer experience. Frankly I don't understand how this place is still in business...I suppose it's from ripping off desperate people who fell for their bait and switch. STAY AWAY!!!

I saw our perfect car, sitting on the lot when I arrived at 11 for our 11:30 pick up. I paid for…read morethis vehicle 4 weeks ago. Walked to the office door to see a sign that said they're closed, me clutching my reservation and my reminder to come Saturday 12th at 11:30. Called customer service and was treated rudely and basically told we're out of luck. Asked to speak to a supervisor, who was even ruder and said basically the same. After 30 minutes o back and forth, she said we could go to the airport location, over an hour away. They were open an had vehicles comparable to what we reserved, but she couldn't transfer the reservation, we'd have to pay again and wait 7-10 days for a refund. She told me it was my fault.... Excuse me? We had a reservation for 4 weeks, a confirmation and a reminder, no one called me or emailed me to say they would now be closed on our confirmed pick up date. She then put me on hold for over 55 minutes, during which time we started on our way to the airport location. She came back and said she was talking to the head of billing and they'd fix the charge and we wouldn't be charged the cancellation fee because it wasn't our fault (absolutely right, it was theirs!) and she had confirmed the airport location had a vehicle and did we want it, I told her we were on the way. She asked me to hold again while she wrapped things up. I was on hold for another 30 minutes, then she picked up and....disconnected the call. We arrived at the airport an hour away and went to the vacant Hertz counter. There was a note to call a Google voice number and the attendant would be right there. When she answered the phone she was rude, acted like we were bothering here and sighed that she'd be there in a minute. 10 minutes later, she arrived looking bothered and when I recounted the story said n one had called her and she had no vehicles. So thank you, Hertz for ruining the start of our getaway, for wasting my time, my fiance and child's time, for treating a 6 year loyal customer like trash and leaving my pocket emptier because I have to rent another car tomorrow and you're still holding my money hostage. Never again.

I have never seen a place that lies so much and tries to blow smoke up your tail. My son went to…read morebuy a car here and found a ford focus that did look nice and we were going to cosign for him but still had not signed off on the paperwork. He drove it home for us to check out and told us how it shook when starting from stop. We drove it and told him there was something wrong with it and that I was not signing anything until it was fixed. He took it back and was given some story about being told by chuck that he needed to drive it so that the car would reset for his driving. Seriously. I told him that was the most bull.... thing I had ever heard. First I went with him and met chuck and I told him there was something wrong with car and I was guaranteed that it would be fixed out of their own pocket. Few days later son was called and told it was done. He brought car home again and said it was doing same thing. My husband and I went back in and spoke to eric and insisted he test drive it with my husband. Eric admitted that something was wrong with car and lifted hood and discovered oil had not been changed like we were told and we even had to put oil in the car when he first brought it home because it was empty. We were again promised it would be fixed. Well lo and behold the same old crap again. This went on for few weeks and to make a long story short they appear to be nothing but crooks who lie constantly like they think everyone is stupid and gullible but them. How anyone could think this is a good place to buy a car is beyond me. I even did research on this vehicle and found hundreds of complaints about the same issue we were trying not only to get them to admit was there, which after getting eric to test drive he finally did, but to fix the problem. But apparently ford is just like them and doesnt admit the problem per the reviews online. I am done with this place and the more people that can learn this the happier I will be. I would not send my worst enemy there to purchase a car. I thought steven kia was bad but chuck and them have them beat. At least the Kia was a decent car. NEVER GO HERE TO BUY A CAR. YOU ARE BETTER OFF JUST THROWING YOUR MONEY IN THE TRASH THAN BUYING A CAR FROM HERE AND HAVING TO END UP DUMPING A LOT OF MONEY INTO A CAR THAT SHOULD WORK.

Came in from out-of-state after seeing a vehicle posted online. Chuck and Sean responded…read moreimmediately and were both very knowledgable when I had questions pertaining to the condition of the truck. I am usually skeptical about sales. However, their website indicates they are focused on the customer. I found this to be true when I visited the location. Chuck and Sean were very helpful and did not try to force a sale. Other employees made the process enjoyable by being very kind, respectful, and friendly. Being from out-of-state, Sean even insisted on picking me up from the rental car location nearby. I would definitely recommend this group if you are looking for a vehicle.

Everything went so smoothly! Late night pickup and early…read moremorning drop off. Great communication and perfect documentation of condition. Very clean and well-kept vehicle.

Reliable. Communicative. Clean cars. Well maintained. Family business. Delivers to a variety of…read morelocations

URGENT: Fraud, 32 Unanswered Calls, and Financial Damages -- Staunton & Waynesboro VA…read more To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results -- only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations -- which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing -- confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them -- is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system's failure. I am now taking the following steps simultaneously: -- Filing a complaint with the Better Business Bureau -- Filing a complaint with the Virginia Attorney General's Consumer Protection Division -- Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging -- Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.

Worst customer service on earth!!!…read more I went here to get a rental car through my insurance. upon arriving at the establishment I was informed that they only have two vehicles available which is a SUV and an open bed truck . they offered me the SUV when I looked at the dash I noticed the tire pressure was dangerously low and no fuel was in the vehicle . I had a problem with the tire pressure being so low. I pointed it out to the representative. He told me he's gonna take the car to the back to pump the tires. He took the car over there and I was waiting outside. Another customer pulled up older lady and the driver for the company left with her in that car . I was informed that I'm not gonna get a vehicle today because when the driver picked us up at the body shop he saw my husband with a beer, mind you this beer was not opened. We were cleaning out our car and the beer went into a bag along with all the other stuff we took out the car , we were told to come back the next day to get a car. I went ahead and I left then called the insurance company . my insurance company told me to call another branch ,when we called the other branch they said we can't get a car because we are blocked from ever getting a car with them . so I was blocked because I refused to take a vehicle with dangerously low tire pressure .

We have complained about their terrible service for years but all their corporate office does is…read moregive us lip service. Their staff is not very professional, both in appearance and personality. They are also very hard to get a hold of on the phone. However, the bigger issue is that their cars are usually dirty on the outside and not properly vacuumed. Their staff make terrible excuses about the condition of their vehicles every time and then expect you to wait back in line again when something is wrong and you have to come back. The other day, they gave me an extremely dirty car that had clearly not been washed and still had some personal items left behind from the previous driver. They made excuses for it and offered another vehicle, but all their other cars looked just as nasty on the outside. To make matters worse, when we dropped off the rental that evening, their staff failed to enter the correct time we dropped it off based on our paperwork. Instead, they waited until noon the next day to check the vehicle in and then charged us an extra day! Stay away!

This was perfectly fine for dropping off my one-way rental, which I parked in one of the…read moreAvis/Budget spaces. I arrived early enough that there was no one at the counter, so I recorded my mileage and the state of the gas tank, took pictures of all angles of the rental car, and then dropped the keys in the key drop. Easy. A couple of hours later, Avis emailed me my receipt. And they neglected to charge me a one-way mileage fee, which is nice.

I'm so unhappy with the service that I received and the car that I got. From the beginning I was…read moretrying to get a car rental and they told me they had no cars so they call back in a couple days, so I did. When I called they told me they still didn't have any cars available but they had three cars coming in that need an oil changes and to call back in about an hour. So I did. The man on the phone told me that I was gonna be getting a Toyota Corolla and when I showed up he informed me that I wasn't getting the Corolla that I was getting a Nissan versa. All of it was super rushed because it was closer to the end of the day, but I was waiting for my brother to get off of work. I am from the West Coast so I didn't know how to get there any other way then to wait for my brother. When I got there, the man is very nice, which is the only reason that they are getting two stars and not one. But it seem like he was rushing everything. Even my car was still dirty. he also told me that the car was no smoking, on my way back to my brothers house I noticed that there was a really strong cigarette smoke smell, and every person that got into the car said the same thing. I tried to call about it before the store closed and no one answered, and then I called eight minutes after the store closed so I called the next day and the man that rented the car to me was off for the day so I informed the man that was working at the time that the car had a really strong cigarette smoke smell and all he had to say was "as long as there's no ashes in the car you won't be charged." So that tells me that anybody can be smoking in these cars and they don't care, as long as you don't leave ashes in there. I had the car for about three days and was charged almost $300! the military discount which I received was a joke, it wasn't even enough to fill the gas tank. And that says a lot because How cheap gas is in Virginia. I got the most basic car and I was charged just as much as I would have been driving a luxury vehicle! I don't think I will ever go to another enterprise again, I don't care if I have to wait three days before my brother can take me to get a car rental I don't care if I have to drive two hours to another car rental, enterprise will never have my business again. So unhappy with everything from start to finish.

Brandon, Enterprise's rep at the Orange location is phenomenal. He always is cordial, helpful and…read moresincerely tries to make each customer feel important. Thank you for making our hometown car rental location a quality stop for those in need of a rental.

My car battery died over the weekend and I had a huge presentation at work for which I needed to…read moreprepare on Monday morning. I called Drumheller's (they were the first to pop up in my search) and I asked to schedule a tow to a shop to put in a new battery. The lady on the phone informed me that one of her guys could come out first thing (7AM) and run a diagnostic check on the car to make sure it was just the battery. If it was, he could replace it right then and there! I called back in the morning at 6:15 and the guy was at our front door by 7AM. Sure enough, it was the battery! So he replaced it, ran my credit card, and I was only 30 minutes behind getting to work. Without Drumheller's I'm not sure how long it would have taken me to get everything taken care of this morning. I highly recommend them!!!

Fast service, good price for a tow. We called around before finding Drumheller's and other places…read moreeither didn't have tow trucks available at the moment or quoted U.S. a 2 hr wait for the tow truck. Drumhellers was there in 25 min. The driver was very nice and helpful. The tow cost $65.

Just because you have a reservation don't assume that means they'll be a car for you at this…read morelocation. This man tried to blame the Hertz computer system for not knowing that all of his cars were reserved for insurance needs "that take precedence ". The customer service woman explained that is it his responsibility to update the system to indicate all of his cars are unavailable. Hertz is going to allow me to turn in my receipt for the more expensive car I had to rent through another company and reimburse me for the his mismanagement. That definitely makes me feel much better about Hertz. Had I not called and just believed this man, I would have had a very bad impression of a good company.

They are liars especially Lou and they are crooked. You can't believe anything they tell you. They…read morecan sell you a car with a 2month old rejection sticker and not fix a thing on the rejection sticker. They wouldn't work with us at all. Just asked them to help pay half on the bill they said no. If you want to be screwed over by all means go to them . But I will never deal with that lying bunch of crooks again.

After a few years with Consumer Warehouse in a previous car I decided to stay and upgrade my ride…read morefrom a 2011 Chevy Cruze to an 2014 Chevy Impala which I was very pleased with the decision I made. The customer service from salesman to finance manager were outstanding and Consumer Warehouse will work with you to get you in a car/truck.