We rented a car to supplement our own for a trip up through southern Utah (too many people for one…read morecar.) They waived the extra charge for a second driver. The car was virtually new and comfortable to drive. Very nice "small town personal" service!

We love this office and location... have used it several times & always professional, courteous, &…read morefriendly. Upgraded several time at no extra charge!

Nobody answers the phone. Have tried calling more than 10…read moretimes during business hours to ask a local location specific question. 2 of the 10 times the call was answered by an Avis call center outside the USA, who has no info about the specific location. Why post the local tel # if nobody will ever answer.

After a less than stellar experience with Enterprise at the same mall a few weeks earlier, our…read moreexperience at Avis was really refreshing. We did not have an appointment but we were waited on promptly and we were in a clean vehicle with 10 minutes. The rates were comparable and the service was definitely worthy of 5 stars.

It gets 1 star ONLY because I have to. We made a RESERVATION two months before we needed it…read more Because we knew it was Spring break week. Let's look up that definition. res·er·va·tion noun the action of reserving something. We reserved a medium size car only to get there to pick it up and they had nothing for us!! Jessica said that they have a fleet of cars the come through there and have no control to what comes through. Please tell me again why we RESERVED a car? So she offered us a DOWN GRADE to a small Ford focus. Not to mention a dirty Ford Focus. There was dog hair everywhere. They had not even cleaned it. She basically said take it or leave it. extremely RUDE lady to say the least. When she called her manager she asked him if he wanted her to give us the Toyota which was probably the one we reserved or the Focus. She hung up with him and said you have to take the focus. Unbelievable! We were SO irritated. We called all the other rental car companies and they had no cars available. So we had to borrow a car. They are unprofessional. DO NOT rent from them. They won't have what you reserve and they don't care. They really don't. That's the said part. We will never rent from them again.

My husband is a flight attendant who flies for a large airline in their Phoenix hub. We live in…read morePrescott, and we travel very frequently. We have rented cars during our travels at least 20 times in the past few years. Never have we had such a terrible experience with, well, any company anywhere, not just car rental businesses. We reserved a mini-van on September 9 for our cross country journey beginning on Saturday, September 22. We got our reservation confirmation email literally seconds after booking the reservation. On Thursday September 20 we were driving near the Prescott airport where this Hertz is located. We decided to drive to the parking lot (it's a tiny, tiny airport) to see what kind of mini-vans they rented. They did not have any in the lot, so we went in to inquire. (Now, when I tell you it's a tiny airport, I mean TINY. They have 2 flights per day on the one and only airline that flies there. My husband was a passenger on the inaugural flight a few weeks ago for this airport & airline. The Mayor of Prescott was on the flight along with a bunch of local dignitaries & my husband. They had music and food & drinks served to guests in the terminal. A Prescott fire truck shot water from its water cannon over the plane when it taxied to the gate/terminal. It was a huge deal to get this airline service here). Anyway, we went in to the terminal to speak with the Hertz associate about our reservation. I told him we were just checking to see what kind of mini-vans they rented for our reservation in 2 days. He replied, "You have a reservation for a mini-van for Saturday? We don't even have any mini-vans. I have one coming in tomorrow, but that's for someone else." He said that there was no way he could get a mini-van for us and that "corporate" does this to him all the time" (booking reservations for vehicles that he does not have). There was an SUV on the lot, so we asked if we could reserve that one. He said it was reserved for someone else as well. We asked him "what about our reservation?" & he told us that it was "corporate's fault". So, we called (doing his job) Hertz central reservation line. We were able to book the SUV that was on the lot with a pick-up date and time of right then and there. Even checked in online & gave the credit card info. Went back to the counter & he told us that "there's no way in hell that I'm renting you that SUV". We asked him why & he said it was for someone else on Saturday. We asked why he couldn't give it to us today & get another in the next 2 days for the other people. He told us again that there was "no way in hell" that he was going to rent it to us. And that he was going to call TSA/security if we didn't leave. We did not raise our voices at all during our entire interaction with him. He was a jerk from the moment we walked in and said we had a reservation for the mini-van. I should point out that on this particular weekend our local car rental companies are nearly sold out of all cars, and none have mini-vans or SUVs. But we booked this mini-van weeks ago, so it should not have been a problem at all. We were left scrambling to get a van & finally did find one in Flagstaff at Alamo, about 100 miles away & for hundreds of dollars more. I can sincerely say that I've never had a customer service experience that was this absolutely disgusting in my life. Anywhere. Ever. This person has absolutely no customer service skills at all. He's a cretin. And Hertz has some really dismal business practices themselves. They apparently rent out cars left and right without actually having them available. (their central reservations reps who were trying to find us a replacement van/suv booked us several times with locations down in Phoenix, 100 miles away. Then the local agents for those bookings called us to say that they did not have any vans or SUV's available & they didn't know why central reservations booked them). Stay as far away from Hertz in Prescott, Arizona. It's a shame that Hertz is the only car rental in the Prescott airport. The passengers are sure to experience difficulties and grief here. Book at Avis, Budget, or Enterprise if you're needing a car in Prescott.

Excellent customer service. I was greeted at the door, and was given a new vehicle quickly. My…read morecurrent rental had mechanical issues from airport rental. The employees here were very friendly.

So on Saturday, we decided to rent a car for our weekend trip. We only needed it for one day, and…read moreEnterprise was the closest rental place to our hotel. Granted, there weren't a ton of choices available, but when we got to the lot, there were actually plenty of cars sitting there. Instead, they gave me a Mitsubishi that honestly felt like a clown car. You practically had to get out and push the car just to get any type of acceleration. The air conditioning barely worked, and with temperatures over 100 degrees outside, that made the drive miserable. I rent cars pretty often from places like Enterprise, so I was honestly surprised they would even keep a car like this in their fleet. Here's the kicker... it cost me almost $200 for a one-day rental. Sorry, but this vehicle seriously needs to be removed from the fleet. For the price being charged, customers should at least get something safe, comfortable, and able to handle the heat.

Great place to purchase a car or truck. Very friendly and helpful staff. No pressure. If there…read morewere any problems with our purchase Roger was there to help. Not your usual salesman breathing down your neck. .Great experience. Give them a shot.

Just purchased an Infiniti Q50 from 5 Star. We're happy with our purchase and the service provided.read more