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    Enterprise Rent-A-Car

    3.3 (91 reviews)
    Open • 8:00 am - 5:00 pm
    Updated 2 weeks ago

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    Ferlene E.

    In a time of stress and my car breaking down on our way home to California Shalamar really help put my stress levels at ease and she was such a great heart who helped me so much! A big thank you to Sean the manager as well he helped with my issue. I highly recommend this location they are so helpful and they honor what you are told by customer service and that is so important to keep your clients happy and returning. They closed out my ticket from Az even though I returned my vehicle here back home in Cali. That is top notch service right there from miles away. Shalamar called me to confirm everything was done and to make sure I was happy and I sure was the best service for sure! I will be recommending Enterprise from now on and only doing my rental needs at Enterprise! Thank you guys!!!

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    2 months ago

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    2 months ago

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    3 months ago

    We waited 45 minutes to return a car! The process should take 5 minutes tops. Enterprise needs to streamline this process at this location.

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    2 years ago

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    1 year ago

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    3 years ago

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    3 years ago

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    1 year ago

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    3 years ago

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    5 years ago

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    3 years ago

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    3 years ago

    Have rented with Enterprise many times over the years and am always pleased with their service.

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    3 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

    Wendy and Mike provided great customer service and provided us with a vehicle that met our needs perfectly.

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    3 years ago

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    6 years ago

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    6 years ago

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    5 years ago

    Thank you Mark, all around wonderful experience. Would most definitely rent here again!

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    6 years ago

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    8 years ago

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    Page 1 of 3

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    “The rental agent, Matt, at the Prescott location went through my contract in detail and I was on my way.”

    Mentioned in 3 reviews

    Read more highlights

    Budget Rent-A-Car of Prescott

    Budget Rent-A-Car of Prescott

    1.0(2 reviews)
    3.4 mi

    Was given a key fob that fell apart, so I was unable to lock/unlock the car. Fortunately, I heard…read moresomething fall and found the missing piece of the key fob on the ground while at a shopping mall. Had no one else to turn to, so called their tow truck company, after I tried many times to put their faulty fob back together. The tow co drive also had trouble putting it back together, but finally did and had to put tape on it to hold the fob together. When I returned the car, ready to show and explain what happened, there was a sign on their window to put the key fob in the outside bin, which I did. When I called the next day, was put on hold numerous times and then on my 3rd phone call, I was disconnected...surprise! They are charging me $126 for the tow truck arrival to 'repair' their faulty key fob! Another charge on my credit card for $46.59 and have no clue what that was for! I will never do business with Budget ever again! Beware!

    Stay away from this company unless you are prepared to pay extra charges. Nobody said anything…read moreabout not having a pet in the car. After we returned the car they charged us an extra $227 for "excessive pet hair" in the car. This is BS as we had blankets down on everything, vacuumed out the vehicle before return, etc. That is an excessive charge to just use a higher power car vacuum and was never told to us. We will never use this company again, stay away from them.

    Groome Transportation - Prescott

    Groome Transportation - Prescott

    2.4(77 reviews)
    3.6 mi

    I have not used the Prescott Groome service yet. I did not want to wait and then forget how kind…read moreand courteous, Lori, the lady who answers the phone at the Prescott office was. She answered the phone on the first ring every time, spoke clearly, in English and helped me with all my problems. My face was beet red on the other end of the phone. These are the things she helped me with after multiple calls. If I was staying in Phoenix, how to use their service the next morning. She explained that I needed to get to terminal C and helped me with the website specifics. We are taking a flight to Cabo and I did not want to get to the airport three hours early. Lori updated and sent revised reservations to me several times. My husband disagreed with me and thought that we should get there three hours ahead of time. New phone calls and Lori sent me revised reservations. A week later, my brother called from Prescott and said he would like to pick us up and take us to Prescott the scenic route. Lori helped me put the canceled tickets in my brothers name/number for a one year open reservation; have the service pick us up at his house instead of the Prescott office and still get us to the airport three hours ahead of time. She sent revised reservations again. I would like to thank her for all she did for me and let Groome know what an asset she is to them.

    110 degrees in Phoenix and no air conditioner? No waters either. I gave them one more try and the…read moredriver hit a parked car within five minutes of leaving. Find another way to get to Prescott

    Photos
    Groome Transportation - Prescott
    Groome Transportation - Prescott - Groome Transportation - Prescott, Arizona

    Groome Transportation - Prescott, Arizona

    Groome Transportation - Prescott - Groome Transportation - Prescott, AZ

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    Groome Transportation - Prescott, AZ

    Prescott Cabin Rentals - Trash smudges on the garbage can not cleaned prior to my arrival.

    Prescott Cabin Rentals

    1.9(20 reviews)
    2.5 mi

    We had to rent something while waiting for our house to close and came upon these. The entrance was…read moreunsafe with rotting wood, unstable stairs and porch. The condo itself was horrible, smelled dirty, kitchen was equipped with the worst things imaginable - pots, pans, dishes and utensils that belonged in the trash. disgusting furniture that they got at goodwill, bedding that was thin and smelled. We paid over $3500 for 6 weeks. Run away from this site.

    TLDR: unprofessional couple owns this business, knows nothing about renting out cabins,…read moreunresponsive in times of need. Host will make false accusations about you to justify her own lack of ability to run a business. I stayed at a cabin via Airbnb through Wendy Temple (one of the supposed owners of this business). She seemed nice at first but obviously did not know how to deal with how to run a cabin rental business. Her cabin ran out of water the second day when we tried to take body showers. Her listing says it can fit up to 12 people and we only have 7 in our group. She did NOT notify me beforehand that the cabin had low reservoirs or that it wouldn't support even basic body showers. None of us used showers the first day either as we arrived late and only had time to eat dinner and go to bed shortly after. Contacted Airbnb because I had no choice after she didn't respond about losing running water at 8:30pm. I gave her until 10:30pm before I contacted Airbnb. Having running water is an essential to every rental I think every guest and host would agree. Her hot tub also failed all the test strips making it unsafe for use. I asked her how to fix that before any of us could use it and she also never responded to me about that BUT in her review she was quite quick to claim that I "managed to ruin the hot tub". Because she was so mad that Airbnb forced her to refund me a partial amount of money, she also unprofessionally wrote a very immature and emotionally charged review for me as a guest on the platform. My review was professional and only stated facts. I also have video evidence of the tap not working even to wash a couple of dishes. There is probably a reason why every review on here is bad and this business remains unclaimed on Yelp. DO NOT rent through them if you have the choice. If you're still curious about the whole story and thinking about renting with this couple's company, I'm happy to provide receipts of my interaction with her. It's not worth working with them. Save yourself the hassle.

    Photos
    Prescott Cabin Rentals - Cancellation policy that was not honored!

    Cancellation policy that was not honored!

    Prescott Cabin Rentals - Counter top damaged, taped and dirty.

    Counter top damaged, taped and dirty.

    Prescott Cabin Rentals - Damage to kitchen wall apparently by fridge.

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    Damage to kitchen wall apparently by fridge.

    Enterprise Rent-A-Car - carrental - Updated September 2026

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