Rented a car from here. The smell in the car was horrendous. Gave me such a bad headache. I had to wipe down the whole inside of the vehicle and leave the windows opened. Barely drove it. They said I had a "full tank". DID NOT!!! I only drove it 30 miles and when I took it to Costco I paid $48.00! They noted my before and after mileage and agreed that the car only had close to 4 gallons when I received it. Gave us some lame excuse why they couldn't reimburse us due to "corporate", so I paid their full tank! What a rip off. I WOULD NOT RECOMEND THIS PLACE!!!! read more

Justin assisted me with a car rental and was absolutely wonderful! He was so polite, friendly, and explained some different features on the car. When I returned to drop the car off he assisted me with my packages and opening the door. He was absolutely fabulous to work with! Thank you Justin and Enterprise! read more

We waited 45 minutes to return a car! The process should take 5 minutes tops. Enterprise needs to streamline this process at this location.

In a time of stress and my car breaking down on our way home to California Shalamar really help put my stress levels at ease and she was such a great heart who helped me so much! A big thank you to Sean the manager as well he helped with my issue. I highly recommend this location they are so helpful and they honor what you are told by customer service and that is so important to keep your clients happy and returning. They closed out my ticket from Az even though I returned my vehicle here back home in Cali. That is top notch service right there from miles away. Shalamar called me to confirm everything was done and to make sure I was happy and I sure was the best service for sure! I will be recommending Enterprise from now on and only doing my rental needs at Enterprise! Thank you guys!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Prescott, Arizona

Even when Enterprise sucks, they fix it! I was dissatisfied with a car, and they exchanged it with no problems. Josh was an excellent help to me in making sure I was completely satisfied. Thanks Josh, and enterprise read more

Shawn, Brandon, Josh, and the rest of the staff here are awesome. More than flexible given my odd drop-off situations, fast and efficient. Thanks y'all read more

Though I've used the local Prescott Enterprise Rent a Car many times over the past decade plus I never wrote a review. We need transport to and from Phoenix airport several times a year and have used private parties the least cal shuttle companies and we hadn't considered renting a car and driving ourselves. We finally. I'd and are so great full. We arrived late on our flight that is at 1:00am. And grabbed the bags went straight to enterprise from the sky tram at PHX. Picked up the car drove home then topped the rental off with fuel and dropped it off. The staff here in Prescott were very helpful professional friendly and fast. Within a couple minutes was on my way. Cost for an suv it was 129 plus 20 gas so 150. Where door to door with the shuttle is 110 but you have to wait at the airport and after you get to Prescott to go home. In the past it has taken three and half hours!!!! This is the way for Twitter mor more people. And highly recommend it. read more

Enterprise Rent-A-Car - Car Rental Near Me - Prescott, Arizona

Post partum wife needed me to pick up a car here as my Porsche had a flat, for us to get back home with our newborn. The manager refused to accept cards which have always been accepted, and then claimed I was making them uncomfortable by asking why in 2024 they don't have a car tracking system so customers don't get something worse than they expected. Questions like these are apparently too much, even when they knew my wife's situation. Heartless and I will be reporting them to the highest levels of this Family Owned Business. read more

Was really impressed when I picked up my rental over a week ago with how professional, courteous, and knowledgeable the guys in the officer were getting me set up. But it's because of Shalimar that I'm writing this review. She really went above & beyond with assisting me. My insurance company dropped the ball bigtime, for an accident I was the victim of! I've been with that company for many years and they make lofty claims about how much they value their customers, but both this accident claim & a few other recent things has shown that to be empty words on their part. But I digress. Shalimar made sure to pursue this despite getting the run around (just as I have got and seem now to always get with my insurance company) and successfully rectified the situation on my behalf. I am very impressed & grateful that there are still other people out there who take pride in their work and seek to do it to the best of their ability. If I need a rental in the future Enterprise will be who I go to. read more

Update, I see that Chris at Enterprise would like me to contact them however that is an incomplete, non functioning link. We had an appointment and arrived about 5 minutes early. There were several people ahead of us who had earlier appointments but who had not yet been given a vehicle. One woman was an hour and a half past her scheduled time. Our rental was being paid for by the insurance company. I had advised Enterprise specifically that I didn't want any add ons. I would take whatever car the insurance company authorized. An hour after our appointment they called us outside to get our car. We were supposed to get an economy car. In front of us was a mid-sized car. The guy says it will be an additional $14 per day for this, just sign here. I refused and told him that I had already said that we wanted only what the insurance would pay for. He walked away in a huff and came back with the Keys to a Kia Forte opened it and said "It's dirty, we have no one to detail it. I can give you this if you'll take it". We took it. Here are my issues: If you set an appointment either keep the appointment or contact the customer to try to arrange a different time if necessary. If you have three people manning the desk and you have no one to detail cars, pull one of those employees to detail cars. Listen to the customer when they tell you that they don't want any up charges. Don't get huffy when the customer reminds you that they don't want any up charges. For those still reading, go to Avis at the same mall. Great service and clean cars. read more

This is our go to rental car spot. They are so reasonably priced and always very accommodating when it comes to return times. The folks here are super friendly, efficient and knowledgeable! read more

Incredible service today by both Shaun the in-person manager and phone agent! We had a last minute emergency that required us to rent a car at the last minute. They were fast, friendly, thorough and calm. Exactly what we needed. Thank you Enterprise Prescott! We will definitely recommend you to others! read more

I'd like to call out the branch manager Sophia Cappello's customer service as being second to none. Sophia made my wife and I feel welcomed and ensured we understood the process with the utmost professionalism. She left us talking about how she handled everyone with care. Enterprise is lucky to have her and we will continue to do business with Enterprise in part because of Sophia. read more

Shaun H. has helped us each of the three times we've rented from this location in the last several months. He is very patient and does his job well. The second time we rented the building was full of people waiting in line, with a few employees running the show, and they ran it well. I would recommended renting from this location 10/10. read more

After telling me that everything would be charged to the insurance company, they charged me for over 300 dollars. That is a lot of money to me, and refuser to bill the insurance. Never again read more

Brief Overview, do not rent your car from them. So I got a rental car from them through insurance and on the way driving it, the car kept wanting to drift to the left the entire drive. I switched the car out with a different location. Now without alert they charged my account for a bunch of stuff. Had the car from them for 4 days. Just don't rent from this location, the cars have issues, poor selection and horrible customer support. read more

I had a wonderful experience with Prescott Enterprise. They were very kind, efficient and reasonable. Everybody I came in contact with was wonderful. I would highly recommend them. read more

Zero stars. Awful customer service. Down right rude. Will NOT be returning. Have never had such a horrible experience. read more

I do not rent vehicles too often, but after renting and then getting involved into a hit and run in Phoenix I ran into major issues swapping the rental out with the Scottsdale locations close to where I was. No location was willing to help me because they stated it would take away from a new customer. Funny thing was, I was a customer! I ended reaching out to the original location I rented from which was in Prescott. Shalimar was a gal that helped me and was amazing. To bad not all locations were as good and as valuable as she is. The 5 star review is for the Prescott location only. read more

Have rented with Enterprise many times over the years and am always pleased with their service.

I am REALLY excited to share positive feed back about a consumer experience I've had with venders in my own area; where I live my life. It's exciting because my very life is made better by these kinds of businesses. And business is PEOPLE that make it what it is. ENTERPRISE RENT-A-CAR in Prescott, Arizona is such place. I had my car serviced under warrantee, twice, at York Dodge, and my warrantee covers car rental. They use ENTERPRISE Rent a Car. The first time I picked up the rental car, Shalamar and Josh had been there. They are AMAZINGLY GREAT with people. They care ALWAYS, and they are professional and friendly and efficient. If there is a wait time (like a long line because of demand) they both work as team to keep the crowd HAPPY, laughing...and welcomed. The cars are super clean and smell clean. They have run perfectly. The last car was a Dodge Charger, so you know that was fun (more fun than a diesel truck - THAT'S FOR SURE)! They inspect the car. They make sure everything is ready go. When it comes to the drop off-return, there is no process simpler than when you have good people taking care of you. CARE is essential when it comes to any business. Go to Enterprise in Prescott, Arizona, and you will know exceptional professional care. This last time, I met Sophia who is part of the local Enterprise leadership. She actually drove me to York Dodge to pick my truck after service (it's running perfectly! Thank you, York Dodge). She shared her experience working for the company, and it was all good. Can I trust this? Is it a sale's pitch? eh...NO! A LEADER of this company drove me to pick up my truck, and I can see her influence in Josh and Shalamar: Leaders of care and professionalism in their industry. I SEE IT. I FEEL IT. It's measurable and observable. And they all three make it look like child's play. It's not faked. Great people. Great product. GREAT SERVICE! By all means: If you need a great car rental place in Prescott or the general area, GO TO ENTERPRISE RENT-CAR! I am an LPN (Practical nurse), and I've cared about and for people for over 30 years. I say this because in order to live well and good, we need to be Caring about and for people; TOGETHER and for each other. That's what I experienced at Enterprise. I am really grateful they helped keep my stress down, because, loosing your car to complications is STRESSFUL. BUT, Not at Enterprise or York Dodge for that matter who uses Enterprise to enhance their Great Service. Thanks Guys for making the place I live one of the best in the State. Warmly and sincerely, Brian D. read more

Top rating they went the extra mile to help me with my rentals. M Enterprise people were outstanding serving my rental need. From home pickup to returning auto.I recommend them to any prospective renter. read more

Thank you to Shalamar at the Prescott Enterprise for being the best person I spoke to all week. Renting a car due to your own car being wrecked and having to be on an insurance claim can be so stressful. She was the first person who genuinely tried to help me and had stellar customer service. THANK YOU! read more

This review is for Enterprise Rent a Car on Hwy 69, in Prescott, az. I Had a very good experience with this local Enterprise. Had the necessity for a rental car for approx a month. I returned the car yesterday, 5-19-23 right before a lightening/hail storm! As I was waiting in the office all heck broke loose with the weather. One of their employees, Elijah, drove me to pick up my car. Weather was crazy. I mentioned drive slow and be careful!! He certainly did! Visibility was limited and lightening and thunder all around while cars were zipping by us! Elijah, continued to just let the cars pass. We had a wonderful conversation and he got me to my location safely! He said he had been with this local office for a couple off years, and finishing grad school. What a nice young man! Thank you Enterprise, Prescott, for a very good experience! read more

Our Corporate travel made reservations for a car same day for a 4 day rental. Received a call from Enterprise indicating I would be on a call list because it was not far enough in advance for their fleet. No other option, nothing and in the past the cars have not always been clean when picked up. Maybe a Regional Manager should make a stop in there to make some adjustments read more

I had the best experience with enterprise. Shalimar helped me. She was so kind and helpful. I was in and out in no time. From start to finish great service. read more

Appointment at 10am to pick up car. Was told won't be ready till earliest 11am. They are zero apologetic about the delay. Waiting room packed with people waiting. They don't have enough employees and they need more accommodations on their hours of operation if they can't keep up. read more

A word of WARNING DO NOT rent a vehicle from Prescott Enterprise. They totally scammed us regarding a windshield that they claim was damaged while being driven by us. After the vehicle was returned and checked in we received a call claiming the windshield was damaged and they didn't notice it until it went through the wash. We went back to take pictures of the damaged and it was obvious that the windshield was damaged prior to our renting the vehicle. The crack in the windshield was starting to "spider web" from the original location which is a clear indication that this was old damaged. The vehicle had paint chips and other damage ALL OVER the vehicle. Renter BEWARE!!! I have filed a complaint with YELP, BBB, 3 On Your Side and Enterprise. read more

Got stuck with a clown car from Enterprise when I needed transportation while my car was being repaired. Paid some money up front and walked out of the repair shop to a a crappy little Nissan Sentra. It is basically a styrofoam cup on wheels. It squeals,grinds and grates on the roads. They called today after 10 days and demanded more money. They never advised of this policy. Even though my copay is low, they charged me for additional 20 days! They are garbage, their vehicles are garbage, their customer service is garbage. With so many car rental choices avoid Enterprise and it's collection of junkers. read more

Still zero stars not once have I been contacted back about my experience and issue so the way enterprise handles issues is by ignoring them and praying they go away well not with this guy they definitely screwed over the wrong person and don't reply with contact blah blah blah cause we did and a month later still no response and please tell me how do I provide a rental agreement when there was NO VEHICLE for me to even rent learn to read English read more

These guys are great. Paige, specifically, is great - always professional and fast. Having a nasty car rental experience in Tampa with AVIS made me want to take a minute to plug my local place. This Enterprise always gives me a good car, a good rate, and I'm in and out of there in a second. They have reasonable Saturday hours and don't charge a huge deposit. read more

I have rented cars from this location MANY times in the past two years since moving to Prescott from California. They were always pretty great until this last rental. We returned the car at 6:00pm on a Saturday and they charged us TWO EXTRA DAYS!!!! This has NEVER been an issue in the past, we came home from our Christmas vacation early to assure we returned the car on Saturday, yet we still got charged 2 days extra!!! The best Paige could do for us was "split the difference" on the extra charges. Complete BS!!!!!!!!!! read more

Wendy and Mike provided great customer service and provided us with a vehicle that met our needs perfectly.

We were in a predicament with our vehicle being broke down outside of Prescott, with 3 small children. After staying the night we just needed to rent a car a short distance to pick up our fixed vehicle from the Mechanic. The car was clean, and the service was great. Shalamar B went above and beyond for our little family in a time of need, and I am so grateful for her kind-heartedness. read more

I was happy with the information I received when I rented the car from Hawaii! I was happy with knowing I was getting a good rate through Costco Travel & I was even happier knowing if I returned the car early that I would get money back for the days not used. However that DIDN'T happen. The manager said to receive money back I would've needed to return it earlier & then the rates would have been recalculated to a different rate and still wouldn't have got money back. He said the fact I didn't keep it costs them money. (So by keeping it 9 days that I didn't need it saved them money, by however that works....) But he could give me a discount on a future rental. I was told by his employee if I brought it back earlier I would get money back at the start and when I returned it today... NOPE I WAS WRONG FOR TAKING IT BACK!! The manager stated I was told that I saved $500 by using Costco Travel and there was nothing he could do once it was closed out. I left the business today knowing I'd get money back and was told so at the time...... NOPE....... DIDN'T HAPPEN. I thought I'd get at least $100 back, after all I was charged $1,107.60 from 12/23/2020 to 1-20-2021 and took it back on 1-11-2021. You do the math..... $39.55 /day x 9 = $356.01 refund. The manager offered ONLY a discount on a future rental........go figure. Don't look for me to return, I'LL PAY MORE FOR HONESTY!! YOU'LL GET MONEY BACK IF YOU BRING IT BACK EARLY...... NOT AT ENTERPRISE!! Problem solved after talking to regional manager, refund receipt!! Thanks!!!! Much happier now!!! read more

Between the car selection and the general customer service i have never had such a demeaning experience TWICE in one week with the same place. Horrible even on my birthday they almost had me walk back home to Dewey. 2000 plus points with them and this is how some employees will treat you. read more

Thank you Mark, all around wonderful experience. Would most definitely rent here again!

Speaking to another former customer of you guys.. the exact same thing happened to them three days ago! You didn't have a car for them when they arrived . Obviously still an issue and not fixed. What a joke. read more

This was the easiest car rental experience I've ever had- both picking up and dropping off, and not for lack of customers- they were busy with several customers in the office each time I was there, but had an excellent staff that helped everyone quickly, efficiently, and were very friendly and pleasant. I am completely satisfied with the experience I had here! I was given a ride by John to pick up my car from the auto body shop, and he was extremely professional, courteous, and took his service to the next level- I had two kiddos, car seats and all kinds of stuff to transfer over to my car. He helped me every step of the way. It was a great experience overall and I will definitely recommend this business to family and friends and use them again if I ever need a rental at home again! read more

I went to pick up my vehicle @ noon. My vehicle was not there, we waited 3 hours . I got a free upgrade and my agent Matt was very helpful. Jake made sure our upgrade was in tip top shape. Everything was so easy on the app for my online reservation. Overall I was very pleased with my service and the staff was very friendly. I will be going back in the future for more rentals. read more